Oral Exam Question 6

How can it contribute to becoming a great manager?

-you must know how to have emotional stability -be able to read your employees and keep them in a position to succeed -being able to make the right decision and choices no matter how the emotions are

Describe the four traits of EI

1) Self-awareness: the ability to read your own emotions and gauge your mood accurately, so you know how you're affecting others 2) Self-management: the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways 3) Social Awareness: Allowing you to show others that you care, and organizational intuition, so you keenly understand how your emotions and actions affect others 4) Relationship Management: the ability to communicate clearly and convincingly, disarm conflicts, and build strong personal bonds.

Define emotional intelligence

Emotional Intelligence: The ability to monitor your and other feelings and to use this information to guide your thinking and action

Did Hiram from Best Laid Incentive Plans have high or low EQ and how did it influence his ability to successfully implement changes at RainBarrel?

Hiram had a low EQ -not able to communicate well about what he wanted done and went about it the wrong way -not able to see every side through first and as a result he put in place strategies that were not helpful to employees and hurt the company

Give an example of a situation where low EQ. What was the outcome?

Marco had a low EQ throughout the duration of the project. He reacted through emotions when in regard to the decision-making process. -Outcome: Our relationship with Marco became uncomfortable at the end of our time with PRM

Give an example of a situation where you witnessed someone exhibiting high EQ. What was the outcome?

Sean from the Mission has high EQ. During the banquet he handled problems with the seating very calmly and didn't show his frustration. -Outcome: Sean's frustration was not affecting other people because he was able to control it