Organ. behavior & leadership Quiz 2

How can managers best influence the perceptions of expectancy theory?

Conduct employee surveys periodically to ascertain what employees consider to be rewards for performance evaluation program.

To influence instrumentality, managers can

Consistently reward high performers

Which of these is a need-based theory of motivation?

ERG theory

In comparing Maslow's hierarchy of needs theory to Alderfer's ERG theory

ERG theory recognizes more than one need may operate at one time.

What are the two basic elements of a performance review?

Employee performance is measured and communicated to the employee.

Zoe and Zane are graphic designers at Highland Lithographics. Both have the same job description and were hired at about the same time. Earlier this month, Zoe found out that Zane makes $15.00 an hour while she makes $12.00. What theory of motivation best explains why Zoe went to her boss to complain about the pay disparity and try to get a raise?

Equity theory

During a crisis for an organization, what is good communications practice?

Have a high-ranking company official communicate the response

The first step of an organizational behavior modification (OB Mod) program is

Identify behavior to be modified

what is an example of external communication?

Press release

In expectancy theory, valence is

The anticipated satisfaction that will result from an outcome.

Role ambiguity refers to

Vagueness in relation to job responsibilities

Prajit wants a record of his communication and is not physically near the person whom he is communicating. He knows it will take the recipient of this message some time to understand the information conveyed. What communication channel should Prajit utilize?

Written report

A piece rate system refers to

a program where employees are paid based on individual out produced

Upward communication refers to

communication that travels from frontline employees to management

The dimensions of psychological capital (PsyCap) are

efficacy, optimism, hope, resilience

Scientific management's focus is on

efficiency

Kendall texted his mother, "Ur never going 2 believe this, That prof gave me no credit for my paper. I h8 him." (with emotions included). When his mother received the message, it took her quite some time to decipher it. Kendall should have considered his audience when he ----- the message

encoded

In the communication process model, the task of translating an idea into words is called

encoding

Individuals who expect yearly wage increases without exhibiting increased performance may be labeled

entitleds

The premise of Affective Events Theory (AET) is

events on the job cause different emotional reactions in different people.

Job enlargement involves

expanding the tasks performed by employees to add more variety

Charlie received the sales report and noted how badly the western sector performed. As he prepared a presentation for the weekly executive meeting, Charlie decided to focus his remarks on the northern and southern sectors, which had record sales levels, and refrain from mentioning the western numbers. This scenario is an example on the communication barrier of ----------. It is also questionable in terms of ethics.

filtering

Ability refers to

having the skills and knowledge required to perform the job.

Lidia works as the administrative assistant for a busy real estate team. She schedules client appointments, and resolves many routine client questions or issues, although confidential matters are handled by individual agents. In addition, Lidia maintains the website for the entire team, and is responsible for its social media presence. Lidia's job can be described as

high in task significance

Organizations can take many steps in helping employees manage stress. Which approach would be recommended?

increase employee autonomy

Positive reinforcement tends to

increase the desires behavior

Marta works on an auto assembly line. Last year she was responsible for welding the upper panel of the wheel well onto the left rear wheel area. This year, she is also responsible for welding all parts of the entire left rear wheel area and checking for quality workmanship. Marta's position underwent a job redesign using.

job enlargement

organizational communication helps retain top-performing employees when firms

keep employees informed about matter that affect them

increased reliance on Zoom and other digital platforms during the COVID-19 pandemic caused an uptick in ------- for business communicators.

listener fatigue

Which psychological state has research identified as the most important for employee attitudes and behaviors?

meaningfulness

The "M" in "SMART" goals stands for

measurable

Employee Assistance Programs are offered by organizations in order to

provide help to employees with personal problems.

According to the job-demands-resources (JD-R) model, job stress can be best managed by

reducing job demands

A communication receiver who is preparing their comment or answer and not really listening to the sender is

rehearsing

Patti, head of the Finance department, must assess her large staff as a preliminary step in making staff cuts. The Human Resources Department directs her to rate 20 percent of employees as top performers, 70 percent as average performers, and 10 percent as poor performers. What type of system must Patti use?

relative ranking system

Countries high in power distance and authoritarianism respond negatively to

review systems where lower-level employees give performance feedback to their managers.

Jonathan is experiencing a real dilemma. His boss just informed him he must attend a dinner meeting Wednesday night with some important out-of-town clients. Jonathan's daughter also called and said she will be dancing a solo at her dance recital on Wednesday evening. Jonathan is experiencing

role conflict

An individual with Type B personality is less prone to

stress

Stress may manifest itself physiologically. Chronic stress causes our bodies to

suppress our immune systems.

Jennifer dislikes her coworker, yet every morning she stops to pleasantly chat for a few moments on the way to her desk. Jennifer is using what emotional labor

surface acting