Organization and management

Quality is a lower priority than project, time and cost. * True * False

False

Minimizing defects does not matter if an organization is making a product that no one wants to buy. * False * True

True

Define an open system. a) A system that continually interacts with the environment around it b) A system where employees are allowed to make decisions c) A system that does not interact with the environment around it d) A system that welcomes customers 24 hours a day, 7 days a week e) A system that takes in new information

a) A system that continually interacts with the environment around it

___________ means the project's processes and products meet written specifications. a) Conformance to requirements b) Fitness conformance c) Quality conformance d) Documentation matching

a) Conformance to requirements

While setting quality objective, _______ to be considered. a) Customer need b) Organizational need c) Supplier need d) Worker need

a) Customer need

According to Deming, Quality problem are a) Due to management b) Due to method c) Due to machine d) Due to material

a) Due to management

Why is it important to use various media sources when a company is in the phase of focusing on the customer? a) It helps the customer make an informed decision after he/she has made a purchase. b) It helps a company reach potential customers. c) No one really uses only one source of media, so methods such as texting or email are not efficient. d) In the modern world, you should focus exclusively on social media.

a) It helps the customer make an informed decision after he/she has made a purchase.

Which of the following is responsible for quality objective? a) Top level management b) Middle level management c) Frontline management d) All of the above

a) Top level management

_________ cost is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range. a) Prevention b) Appraisal c) Internal failure d) Eternal failure

b) Appraisal

While setting Quality objective, ______________ must be considered. a) Material quality b) Customer need c) Market demand d) All of the above

b) Customer need

_________ helps organization reduce employee turnover and absenteeism. a) Job design b) Training and development c) Wage revision d) All of the above

b) Training and development

Which of these choices best matches the quantitative approach? a) Play it by ear and consider all possibilities. b) Use statistics and mathematical techniques to analyze data. c) Consider the various inputs and processes of the system. d) Use a blend of the systems and contingency approaches. e) Assess subjective qualities of a situation.

b) Use statistics and mathematical techniques to analyze data.

By applying basic principle the process improvement will be in organization's i. focus on work processes ii. maintain self-esteem of others iii. tone initiative The correct answer is: a) i only b) i & ii c) ii & iii d) i, ii, & iii

b) i & ii

An airline has employed an IT company to optimize their web service. In the airline's web service, you can purchase your ticket, as well as check in for your flight and purchase additional luggage space. Which of the following is essential if the company is in the phase of producing quality work the first time? a) Monitoring the web service and checking whether the customers are actually purchasing services or just browsing b) Hiring another company to perform constant control over the IT company c) Actively using social media in order to promote the services of the airline d) Making sure that only the most expensive services of the airline are being purchase

c) Actively using social media in order to promote the services of the airline

Total quality management focuses on a. Customer b) Employee c) Both (a) and (b) d) Noe of the above

c) Both (a) and (b)

What is not a characteristic of a bureaucracy? a) Lower level management is answerable to upper level management. b) There is a clear chain of command. c) The organization and its members are governed by rational-legal decision-making rules. d) It is a democratic management style.

d) It is a democratic management style.

Motivation to work harder comes from a) intrinsic factors alone. b) external factors only. c) manager directives to want to be at work. d)intrinsic and external factors. e) a set of rules about how to be motivated.

d) intrinsic and external factors.

Which option best matches the systems approach? a) Plan ahead for emergencies. b) Use any management idea that seems to work for you. c) Focus on systems then the quality, then the answer. d) Focus on the data and statistics. e)Focus on data, processes and products that, when put together, make a whole unit.

e) Focus on data, processes and products that, when put together, make a whole unit.

How is Coordination defined in the context of scientific management?

harmonious, integrated action of the variuos parts and processes of an organization

What is Management Theories

ideas associated with successful management techniques; give managers prospective ideas on how to complete their tasks