Organizational Behavior

In general, research supports that less centralization is linked to _________.

increased job satisfaction

The integrity characteristic of organizational culture is the degree to which _________.

individuals exhibit high ethical standards in their work

A strong culture __________.

intensely holds and widely shares the organization's core values

In a(n) _________ climate, norms are shaped by a code of conduct that comes from outside the organization.

law and code

Organizations can provide civility training to _________ in the workplace.

minimize bullying

Political skill refers to ________.

people's ability to influence others to enhance their own objectives

An advantage of using _________ to assess potential employees is decreased turnover.

realistic job previews

An effective form of personal power is _________ power.

referent

In Lewin's model, _________ is necessary to sustain change.

refreezing

Institutionalization acts as a negative force for _________.

sustaining culture

Ingratiation is a power tactic that ________.

uses flattery, praise, or friendly behavior prior to making a request

An organizational structure that has a few executives and outsources its primary business functions is a _________ structure.

virtual

Rapid changes in technology increase the _________, or degree of instability, in an organization's environment.

volatility

Individuals in a collectivist culture are more likely to _________ than people in individualist cultures.

work with an uninvolved party to resolve conflicts

Lack of a standardized scoring method is the disadvantage of using _________ for performance evaluations.

written essays

Which of the following describes critical incidents?

A way of evaluating the behaviors that make the difference between executing a job effectively and executing it ineffectively

Which of the following is a physiological symptom of stress?

Change in metabolism

________ involves actions that contribute to the psychological environment of the organization.

Citizenship

Directly applying threats or force on resisters of change is known as _________.

Coercion

Which of the following describes functional conflict?

Conflict that supports the goals of the group, improves its performance, and is a constructive form of conflict

Which of the following evaluation techniques are a way of evaluating the behaviors that make the difference between executing a job effectively and executing it ineffectively?

Critical incidents

Which is an example of the changing nature of the workforce?

Cultural diversity

Which of the following expresses the core values that a majority of members share and that give the organization its distinct personality?

Dominant culture

Which of the following is NOT a performance-simulation test?

Drug test

What characteristic is associated with distributive bargaining?

Each party has opposing interests.

Which of the following describes an innovation strategy?

Emphasizes the introduction of major new products and services

Which of the following describes a dominant culture?

Expresses the core values that a majority of members share and that give the organization its distinct personality

_________, scarcity, and nonsubstitutability increase dependence.

Importance

________ is the process by which individuals attempt to control the impression others form of them.

Impression management (IM)

Which of the following is an example of the changing nature of the workforce?

Increased cultural diversity

Which of the following is an example of changing social trends?

Increased multitasking and connectivity

Poor communication skills would require which type of skills training?

Interpersonal

Which of the following describes referent power?

Is based on identification with a person who has desirable resources or personal traits

Which is a characteristic of distributive bargaining?

It operates under zero-sum conditions.

13 How is leadership different from power?

Leadership emphasizes style, such as the level of support given.

Which of the following approaches to managing organizational change consists of unfreezing the status quo, moving to a desired state, and refreezing the new change to make it permanent?

Lewin's model

Which of the following is NOT a way to overcome resistance to change?

Limiting participation

What is an advantage of structured interviews?

Reduces influence of impression management tactics

Which organizational structure has a low degree of departmentalization, wide spans of control, and authority centralized in a single person?

Simple

________ is the determination of the number of levels and managers an organization creates.

Span of control

Which of the following is NOT an advantage of a simple structure?

Speed of decision making

Which of the following describes a subculture?

Tends to develop in large organizations to reflect common problems or experiences that members face in the same department or location

In which scenario is a negotiator more likely to achieve a successful outcome?

When the negotiator evokes sympathy from his counterpart

Which of the following describes the degree to which activities in the organization are divided into separate jobs?

Work specialization

Cultural diversity is an example of what kind of force for change?

Workforce

In a law and code climate, norms are shaped by _________.

a code of conduct that comes from outside the organization

In collectivist cultures, performance appraisals _________.

are more lenient

In a collectivist culture, people are more likely to _________.

avoid direct expression of conflict

________ acts as a catalyst and assumes the responsibility for managing change activities.

A change agent

Which of the following describes the organizational development approach to managing organizational change?

A collection of change methods that try to improve organizational effectiveness and employee well-being

What is institutionalization?

A condition that occurs when an organization takes on a life of its own, apart from any of its members, and acquires immortality

Who is likely to be successful in negotiations?

A negotiator who has a history of showing anger

Which of the following describes the metamorphosis stage of the socialization process?

A new employee changes and adjusts to the job, work group, and organization.

What is conflict?

A process that begins when one party perceives another party has negatively affected or is about to negatively affect something the first party cares about

Which of the following describes graphic rating scales?

An evaluation method in which the evaluator rates performance factors on an incremental scale

What will encourage innovation?

Flattening the organizational structure

Which organizational structure has a dual chain of command?

Matrix

_________ involves understating performance in an evaluation.

Negative leniency

Which of the following approaches to managing change is a collection of change methods that try to improve organizational effectiveness and employee well-being?

Organizational development

________ involve(s) focusing on the use of power to affect decision making in an organization, or on self-serving and organizationally unsanctioned behaviors.

Organizational politics

Which of the following is performed at an assessment center?

Performance-simulation test

________ is an activity that is not required as part of an individual's formal role but that influences, or attempts to influence, the distribution of advantages and disadvantages within the organization.

Political behavior

In negotiations, women generally place a higher value on _________ than men do.

altruism

Soft power tactics like _________ are likely to work with individuals who have high self-esteem.

coalitions

Lewin's model of managing organizational change __________.

consists of unfreezing the status quo, moving to a desired state, and refreezing the new change to make it permanent

A medical exam is a(n) ________ selection method when hiring someone for a job.

contingent

An advantage of using realistic job previews to assess potential employees is _________.

decreased turnover

Performance appraisals are _________ in collectivist cultures.

disconnected from rewards

Boundary spanning takes place when _________.

employees from different departments regularly interact with each other

The ________ stage of the conflict process is potential opposition or incompatibility.

first