Organizational Behavior
Agreeableness is: A) A factor in the Big Five Factor Model of personality which consists of traits such as: softhearted vs ruthless, trusting vs suspicious, helpful, vs uncooperative. B) A factor in the Big Five Factor Model of personality which consists of traits such as: worried vs calm, insecure vs secure, self-pitying vs self-satisfied. C) A factor in the Big Five Factor Model of personality which consists of traits such as: imaginative vs down-to-earth, variety vs routine, independent vs conforming.
A) A factor in the Big Five Factor Model of personality which consists of traits such as: softhearted vs ruthless, trusting vs suspicious, helpful, vs uncooperative.
1. The 3 components of attitudes are: A) Cognitive, affective and behavioral B) Personal, interpersonal and ideological C) Factual, cognitive and acquired D) Social, organizational and individual
A) Cognitive, affective and behavioral
Productivity is associated with: A) Effectiveness and efficiency B) turnover and absenteeism C) devient workplace behavior
A) Effectiveness and efficiency
Individuals compare their job inputs and outcomes with those of others and then respond to eliminate any inequities is A)Equity theory B) learning theory C)Both
A) Equity theory
A type of conditioning in which desired voluntary behavior leads to a reward or prevents a punishment is A)Operant conditioning B)Conditioning with punishment C)Operations
A) Operant conditioning
Management Functions: A) Plan, Organize, Lead, Control. B) Plan, Organize, Think, Communicate. C) Plan, Run, Command, Control. D) Plan, Run, Sun, Done.
A) Plan, Organize, Lead, Control.
A set of expected behavior patterns attributed to someone occupying a given position in a social unit is a : A)Role B) Behavior C)Characteristics
A) Role
An individual's view of how he or she is supposed to act in a given situation is A) Role perception B) Role C) Behaviour
A) Role perception
Additional personal traits are: A) Self-monitoring, proactivity, self-esteem and self-efficacy B) Openness, agreeableness, neuroticism C) Both
A) Self-monitoring, proactivity, self-esteem and self-efficacy
Intuition is: A) gut feeling, individual observation, common sense B) Scientific evidence and predicting behavior C) None
A) gut feeling, individual observation, common sense
The five stages of group development A)Forming, storming, norming, preforming, adjourning B) Forming, controlling, preforming C)None
A)Forming, storming, norming, preforming, adjourning
The four management functions are: A)Planning, organizing, leading, controlling B)Communicating, planning, networking, socializing C)Both
A)Planning, organising, leading, controlling
Providing a reward for a desired behaviour is: A)Positive reinforcement B)Negative reinforcement C) Punishment
A)Positive reinforcement
People can learn through observation and direct experience A)Social learning theory B) Global learning C)Operant conditioning
A)Social learning theory
1. Anthropology is the study of: A) Animals and their effects on human environments B) Societies, human beings and their activities C) Cognitive differences between humans and animals D) Behavioral differences between humans and animals
B) Societies, human beings and their activities
A desired behavior is reinforced each time it is demonstrated is A)Negative reinforcement B)Continuous reinforcement C) Punishment
B)Continuous reinforcement
Extraversion is: A) A factor in the Big Five Factor Model of personality which consists of traits such as: softhearted vs ruthless, trusting vs suspicious, helpful, vs uncooperative. B) A factor in the Big Five Factor Model of personality which consists of traits such as: imaginative vs down-to-earth, variety vs routine, independent vs conforming. C) A factor in the Big Five Factor Model of personality which consists of traits such as: social vs retiring, fun loving vs sober, affectionate vs reserved.
C) A factor in the Big Five Factor Model of personality which consists of traits such as: social vs retiring, fun loving vs sober, affectionate vs reserved.
The independent variable (Y) can be any of these levels A)Individual ,Group Communication, Organization System B)Responding to Globalisation C) None of the above
C) None of the above
Conscientiousness is associated with: A) creativity, curiosity, and a hunger for knowledge and learning. B) enjoying meeting other people C) paying extra attention to details
C) paying extra attention to details
The opinion or belief segment of an attitude. a Cognitive component b Affective component c Behavioural component d Cognitive dissonance
a Cognitive component
What are the four management functions? a Planning, Organising, Leading and Controlling b Planning, Implementing, Supervising, Managing c Recruiting, Organising, Controlling and Giving feedback
a Planning, Organising, Leading and Controlling
The combination of the effectiveness and efficiency of an organization. a Productivity b Effectiveness c Efficiency d Organisational Survival
a Productivity
Attitudes include a cognitive component, affective component, and... a) Behavioural component b) Dissatisfaction component Loyalty component
a) Behavioural component
Which of the following is a group decision- making technique? a) Brainstorming b) Collective thinking c) Group think d) none of them
a) Brainstorming
Which of the following is a group decision-making technique? a) Brainstorming b) Collective thinking c) Groupthink d) none of them
a) Brainstorming
The opinion or belief segment of an attitude. a) Cognitive component b) Affective component c) Behavioural component
a) Cognitive component
Any incompatibility between two or more attitudes or between behavior and attitudes is: a) Cognitive dissonance b) Self-perception c) Workforce diversity d) Goal setting
a) Cognitive dissonance
Any incompatibility between two or more attitudes or between behavior and attitudes is: a) Cognitive dissonance b) Cognitive resonance c) Dissociation
a) Cognitive dissonance
What are the components of attitude? a) Cognitive, Affective and Behavioral Component. b) Ineffective, Controlling and Behavioral Components. c) Cognitive, Affective and Emotional Component.
a) Cognitive, Affective and Behavioral Component.
What are the components of attitude? a) Cognitive, Affective and Behavioral Component. b) Ineffective, Controlling and Behavioral Component. c) Cognitive, Affective and Emotional Component.
a) Cognitive, Affective and Behavioral Component.
Katz's essential management skills include: Technical skills, human skills, and ... a) Conceptual skills b) Networking skills c) Time-management skills
a) Conceptual skills
Strength Factors are: a) Dynamic strength b) Body coordination c) Balance d) Stamina
a) Dynamic strength
How employees can express dissatisfaction? a) Exit, voice, neglect, loyalty b) Departure, resignation, complaining c) Crying, fighting, yelling
a) Exit, voice, neglect, loyalty
Why do people join groups? a) For Security, Status, Self-esteem, Power and Goal Achievement b) Because management told them to c) Because it is expected of them d) For wanting to be the center of attention
a) For Security, Status, Self-esteem, Power and Goal Achievement
Which of these is an example of cognitive dissonance? a) Hating your job, but still going there every day b) Liking your job and going there every day c) Leaving the job and looking for something new
a) Hating your job, but still going there every day
Maslow's ________ is a theory that puts forward that people are motivated by five basic categories of needs, divided in lower and higher order needs. a) Hierarchy of needs b) Theory of motivation c) Theory of needs
a) Hierarchy of needs
What are the elements of motivation? a) Intensity, direction, persistence b) Desire, direction, persistence c) Internal and external
a) Intensity, direction, persistence
What are the three groups of Mintzberg's managerial roles? a) Interpersonal, informational, decisional b) Leadership, information, and decision-maker c) CMO, CEO, and CFO
a) Interpersonal, informational, decisional
A collection of positive and/or negative feelings that an individual holds toward his or her job is known as: a) Job satisfaction b) Job involvement c) Organizational commitment
a) Job satisfaction
Maslow's hierarchy of needs is divided in: a) Lower order and higher order needs b) Internal and external needs c) Biological and sociological needs
a) Lower order and higher order needs
MBO means a) Management by Objectives b) Management by Output c) Measurement by Output d) Measurement by Objectives
a) Management by Objectives
What is the most important managerial activity for becoming a successful manager? a) Networking b) Communication c) Traditional management d) Human resources management
a) Networking
What are the five big personality traits? a) Openness, conscientiousness, extroversion, agreeableness, neuroticism b) Motivation, social intelligence, emotional intelligence, neuroticism, extroversion c) Intensity, direction, persistence, agreeableness, neuroticism
a) Openness, conscientiousness, extroversion, agreeableness, neuroticism
What are the needs of Maslow's Hierarchy? a) Physiological ,Safety, Social, Esteem and Self Actualization b) Physical, Social, Egoistical, Esteem and Self worth c) Safety, Social, Passion, Emotion, Esteem
a) Physiological ,Safety, Social, Esteem and Self Actualization
What are the four management functions? a) Planning, Organizing, Leading, and Controlling b) Planning, Implementing, Supervising, Managing c) Recruiting, Organizing, Controlling and Giving feedback
a) Planning, Organizing, Leading and Controlling
Job satisfaction is more important in influencing: a) Poor performers to stay b) Superiors performers to stay c) Extrinsic motivation d) Generational values
a) Poor performers to stay
Combination of the effectiveness and efficiency of an organisation. a) Productivity b) Effectiveness c) Organisational Survival
a) Productivity
Important groups to which individuals belong or hope to belong and with whose norms individuals are likely to conform are: a) Reference Groups b) Conformity Groups c) Social Groups d) Deviant Groups
a) Reference Groups
Based on Herzberg's Two-Factor Theory: a) Satisfaction and dissatisfaction are not opposites of the same thing b) Satisfaction and no satisfaction are not the opposites of the same thing c) No satisfaction and dissatisfaction are not the opposites of the same thing
a) Satisfaction and dissatisfaction are not opposites of the same thing
Which of the following frameworks is based on the expectancy, demand and incentive concepts a) The cognitive framework b) The behaviouristic framework c) The social learning framework d) The supportive framework
a) The cognitive framework
What is an example of classical conditioning in organizational settings? a) The thumping of the boss's boots on the floor is immediately associated with a negative response b) Paycheck is associated with job satisfaction c) Both d) Neither
a) The thumping of the boss's boots on the floor is immediately associated with a negative response
What question best describes distributive justice a) Who got what? b) Who gets what decided? c) Was I treated well?
a) Who got what?
Team effectiveness and quality management does not require that teams a) are big enough to be efficient and effective b) are allocated enough time to work on problems c) are small enough to be efficient and effective d) are properly trained in required skills
a) are big enough to be efficient and effective
Providing an extrinsic reward for behavior that had been previously only intrinsically rewarding tends to: a) decrease the overall level of motivation b) Increase the overall level of motivation c) Have no effect on the overall level of motivation
a) decrease the overall level of motivation
Attitudes include a cognitive component, affective component, and ... a. Behavioral component b. Dissatisfaction component Loyalty component
a. Behavioral component
Sally and Josh have been co-workers for 2 years and Sally has a positive attitude towards Josh. One day, their boss, who she also has a positive attitude towards and gets along well with, called Josh to his office and fired him. Sally is confused because she thought that Josh is an exceptional worker and she thought that her boss has always been fair. Sally is experiencing the following: a. Cognitive dissonance b. Classical conditioning c. Radical behaviourism
a. Cognitive dissonance
Katz's essential management skills include: Technical skills, human skills, and ... a. Conceptual skills b. Networking skills c. Time-management skills
a. Conceptual skills
The ability to detect an manage emotional accuse and information. a. Emotional intelligence b. Coordination c. Emotional contagion d. Social Psychology
a. Emotional intelligence
The purpose of job enrichment is to: a. Increase job efficiency b. Increase job effectiveness c. Expand the number of tasks an individual can do Increase job satisfaction of middle management
a. Increase job efficiency
The purpose of job enrichment is to: a. Increase job efficiency b. Increase job effectiveness c. Expand the number of tasks an individual can do d. Increase job satisfaction of middle management
a. Increase job efficiency
The processes that account for an individual's intensity, directions, and persistence of effort towards a certain goals. a. Motivation b. Management c. Ability d. Preventive
a. Motivation
The big five personality traits are: a. Openness, Conscientiousness, Extraversion, Agreeableness, Neuroticism b. Openness, Conscientiousness, Extraversion, Self-Esteem, Proactivity c. Extraversion, Agreeableness, Neuroticism, Self-monitoring, Self-efficacy d. Conscientiousness, Agreeableness, Self-monitoring, Proactivity, Openness
a. Openness, Conscientiousness, Extraversion, Agreeableness, Neuroticism
The big 5 personality traits are: a. Openness, conscientiousness, extraversion, agreeableness, neuroticism b. Openness, conscientiousness, extraversion, agreeableness c. Openness, willingness, ambition, neuroticism, conscientiousness d. Openness, sociability, agreeableness, kindness, neuroticism
a. Openness, conscientiousness, extraversion, agreeableness, neuroticism
Key roles of teams a. Organizer b. Teaching c. Note taker d. Coordinator
a. Organizer
What are the needs of Maslow's Hierarchy? a. Physiological, Safety, Social, Esteem, and Self Actualization b. Physical, Social, Egoistical, Esteem, and Self worth c.Safety, Social, Passion, Emotion, Esteem
a. Physiological, Safety, Social, Esteem, and Self Actualization
Why do people join groups? a. Power b. Money c. Profit d. Leisure
a. Power
The study of people in relation to their social environment or culture. a. Sociology b Anthropology c Psychology d Social Psychology
a. Sociology
What is sociology? a. The study of people in relation to their fellow human beings. b. The study of societies to learn about human beings and activities. c. The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals. d. An area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another.
a. The study of people in relation to their fellow human beings.
Which one is a team-effectiveness model component? a. Work design b. Place c. Motivation d. Dependency
a. Work design
The most important reason why managers need to know how to measure personality is that research has shown that personality tests a. are useful in hiring decisions. b. are biased against minorities. c. can avoid stereotyping. d. can lead to a reduction in perceptual errors. e. screen out people with Machiavellian tendencies.
a. are useful in hiring decisions.
Functional managers are responsible a. for a single area of activity b. to the upper level of management and staff c. for complex organizational sub-units d. for obtaining copyrights and patents for newly developed processes and equipment
a. for a single area of activity
Low self-monitors a. have a high behavioral consistency between who they are and what they do in every situation. b. are more likely than high self-monitors to become leaders. c. tend to pay more attention to the behavior of others than do high self-monitors.
a. have a high behavioral consistency between who they are and what they do in every situation.
Low self-monitors a. have a high behavioral consistency between who they are and what they do in every situation. b. are more likely than high self-monitors to become leaders. c. tend to pay more attention to the behavior of others than do high self-monitors. d. "act" throughout their entire life. e. tend to be more mobile in their career and receive more promotions.
a. have a high behavioral consistency between who they are and what they do in every situation.
A(n) ________ individual is a person who is aggressively involved in a chronic incessant struggle to achieve more and more in less and less time. a. proactive b. introvert c. Type AB
a. proactive
A(n) ________ individual is a person who is aggressively involved in a chronic incessant struggle to achieve more and more in less and less time. a. proactive b. introvert c. Type AB d. Type B e. Type A
a. proactive
Research shows that Baby Boomers, who are one of the age groups of Canadians, a. value a sense of accomplishment. b. lack discipline. c. are flexible. d. are less willing to make personal sacrifices. e. value happiness and pleasure.
a. value a sense of accomplishment.
The degree to which an organisation meets the needs of its clientele or costumers. a Productivity b Effectiveness c Efficiency d Organisational Survival
b Effectiveness
Intense feelings that are directed at someone or something a Affect b Emotions c Moods d loyalty
b Emotions
What is Job Satisfaction? a) Identifying with the job, actively participating in it, and considering performance important to self-worth. b) A collection of positive and/or negative feelings that an individual holds towards his or her job c) Identifying with a particular organization and its goals, and wishing to maintain membership in the organization.
b) A collection of positive and/or negative feelings that an individual holds towards his or her job
What is Job Satisfaction? a) Identifying with the job, actively participating in it, and considering performance important to self-worth. b) A collection of positive and/or negative feelings that an individual holds towards his or her job. c) Identifying with a particular organization and its goals, and wishing to maintain membership in the organization.
b) A collection of positive and/or negative feelings that an individual holds towards his or her job.
A study of the culture and practices in different societies is called: a) personality b) Anthropology c) Perception d) Attitudes
b) Anthropology
Meso organization behavior is related with a) Individual behavior b) Group behavior c) Organisational behavior d) None of these
b) Group behavior
Meso organisation behaviour is related with a) Individual behaviour b) Group behaviour c) Organisational behaviour None of these
b) Group behaviour
According to Herbzerg's two-factor theory, what is the opposite of satisfaction? a) Dissatisfaction b) No satisfaction c) No dissatisfaction d) All of them
b) No satisfaction
Which stage of group development is characterized by close relationships and cohesiveness? a) Storming b) Norming c) Performing d) Forming
b) Norming
Which of the following is not correct for the organisational behaviour? a) Organisational behaviour is an integral part of management b) Organisational behaviour is a disciplinary approach c) Organisational behaviour helps in analysis of behaviour d) "Organisational behaviour is goal-oriented
b) Organisational behaviour is a disciplinary approach
Which of the following is not correct for organisational behaviour? a) Organisational behaviour is an integral part of management b) Organisational behaviour is a disciplinary approach c) Organisational behaviour helps in the analysis of the behaviour d) "Organisational behaviour is goal-oriented
b) Organizational behavior is a disciplinary approach
What is this Model called? a) The Group Model b) The Punctuated-Equilibrium Model c) The Motivation Model d) The Crawford Model
b) The Punctuated-Equilibrium Model
Key elements of motivation are a) satisfaction, reward, loyalty b) intensity, direction, persistence c) intensity, satisfaction, punishment
b) intensity, direction, persistence
Bonuses represent: a) gap between average and top-performers increasing b) reward for recent performance c) weaknesses: not feasible for many jobs
b) reward for recent performance
What are the four types of managerial activity? a)Traditional Management, International Management, Political Management, Communication b)Traditional Management, Communication, Human Resource Management, Networking c) Human Resource Management, Networking, Cyber Management, Planning
b)Traditional Management, Communication, Human Resource Management, Networking
What are the four types of managerial activity? a) Traditional Management, International Management, Political Management, Communication b)Traditional Management, Communication, Human Resource Management, Networking c) Human Resource Management, Networking, Cyber Management, Planning
b)Traditional Management, Communication, Human Resource Management, Networking
A study of culture, society, and different practices is a. Personality b. Anthropology c. Perception
b. Anthropology
Which one of these applied behavioral sciences do not contribute to OB? a. Sociology b. Anthropology c. Social psychology
b. Anthropology
1. Tommy is the type of individual who is pragmatic, maintains emotional distance, and believes the ends can justify means in all that he does. He is exhibiting a. a self-fulfilling prophesy. b. Machiavellianism. c. stereotyping.
b. Machiavellianism.
Andrew is a manager that believes that the means are justified by the end result. Judging by his approach, Andrew is a: a. Narcissist b. Machiavellist c. Type A personality
b. Machiavellist
The tendency to be arrogant, have a grandiose sense of self importance, require excessive admiration and have a sense of entitlement. a. Psychopathy b. Narcissism c. Self monitoring d. Machiavellianism
b. Narcissism
__________is the dynamic organization within the individual, of those psycho-physical systems that characterize his/ her characteristic adjustment to the environment a. Cognition b. Personality c. Attitude d. Character
b. Personality
What are Maslow's Hierarchy of needs: a. Physiological needs, love needs, Belongingness, achievement needs b. Self-Actualization, Esteem needs, Social, Safety, physiological c. Moral, Security, creativity, social d. Self-Actualization, Social, resources, achievement needs
b. Self-Actualization, Esteem needs, Social, Safety, physiological
What are Maslow's Hierarchy of needs: a. Physiological needs, love needs, Belongingness, achievement needs b. Self-Actualization, Esteem needs, Social, Safety, physiological c. Moral, Security, creativity, social d. Self-Actualization, Social, resources, and achievement needs
b. Self-Actualization, Esteem needs, Social, Safety, physiological
What activates motivation? a. Behavior b. Stimuli c. Perception d. Attitude
b. Stimuli
OB hopes to understand behavior in a. Workplace and society b. Workplace only c. Society
b. Workplace only
Workforce diversity is a challenge for organizations in today's globalized world. To address this challenge, organizations try to a. standardize operations so everyone feels equal. b. accommodate different life and work styles. c. ensure everyone can speak English. d. hire fewer employees from different cultural backgrounds. e. have standardized rules and policies on workplace communication.
b. accommodate different life and work styles.
In her quest to expand Northern Beverages, the HR manager acknowledges that she will need to hire an individual who is highly skilled in business strategy. She knows that university graduates who also participated extensively in athletics are usually ambitious and hardworking, compared with university students who did not. If she decides to interview only university grads who were athletes, she is likely engaging in a. projection. b. discrimination. c. contrast effect. d. risk management. e. the halo effect.
b. discrimination.
1. Organizational commitment refers to the degree to which a. employees identify with the organization's purpose. b. employees identify with the organization they work for and its goals. c. employers are committed to their employees.
b. employees identify with the organization they work for and its goals.
Organizational commitment refers to the degree to which a. employees identify with the organization's purpose. b. employees identify with the organization they work for and its goals. c. employers are committed to their employees. d. employers are committed to maintaining the membership of their employees. e. employees and employers are both committed to each other.
b. employees identify with the organization they work for and its goals.
A study on francophone and anglophone values suggests that a. francophones are more individualistic than ever. b. francophone managers favour behaviour that is beneficial to their own interests first. c. anglophones are more collectivistic than ever. d. francophone managers are more achievement oriented. e. francophones have been shown to take more risks.
b. francophone managers favour behaviour that is beneficial to their own interests first.
Communication begins with a. encoding b. idea origination c. decoding d. channel selection
b. idea origination
The purpose of job enrichment is to a. expand the number of tasks an individual can do b. increase job efficiency c. increase job effectiveness d. increase job satisfaction of middle management
b. increase job efficiency
You are a supervisor for a small retail store and have decided to apply the Big Five Personality Model to try and understand your subordinates and their work habits. You have determined that Brian is an extravert and Jim is not conscientious. Brian will likely a. be shy and reserved. b. perform well as a salesman because of his ability to be outgoing. c. be unassertive and not do well as a salesman. d. be quite comfortable with solitude and individual work. e. be able to work well under pressure, as long as he is working as an individual and not as part of a team.
b. perform well as a salesman because of his ability to be outgoing.
You are a supervisor for a small retail store and have decided to apply the Big Five Personality Model to try and understand your subordinates and their work habits. You have determined that Brian is an extravert and Jim is not conscientious. Brian will likely a. be shy and reserved. b. perform well as a salesman because of his ability to be outgoing. c. be unassertive and not do well as a salesman. d. be quite comfortable with solitude and individual work. e. be able to work well under pressure, as long as he is working as an individual and not as part of a team.
b. perform well as a salesman because of his ability to be outgoing.
Dissatisfaction expressed by passively waiting for conditions to improve. a Exit b Voice c Loyalty d Neglect
c Loyalty
Key factors that are affected by some other variables a Input b Processes c Outcomes d Task performance
c Outcomes
How many roles are there in Mintzberg's managerial roles system? a) 6 b) 8 c) 10
c) 10
organizational behavior is a) A science b) An art c) A science as well as an art d) None of the above
c) A science as well as an art
What can managers do to minimize groupthink? a) Leaders should express their own opinion only b) Develop larger groups c) Appoint a third party to challenge the majority's opinions d) All of them
c) Appoint a third party to challenge the majority's opinions
What do managers do? a) Make decisions b) Allocate resources c) Both
c) Both
The term 'psychology' is derived from the word 'psyche', which means 'soul' or 'spirit' a) Latin b) French c) Greek d) None of these
c) Greek
Which of the following is a negative reinforcement? a) A boss who praises an employee for doing a great job b) Giving the employee a two day suspension without pay for showing up drunk c) Saturday work days
c) Saturday work days
Define motivation? a) The practice of training yourself to obey rules or a code of behavior. b) The will to persue your dreams and goals. c) The processes that account for an individual's intensity, directions, and persistence of effort towards a certain goals.
c) The processes that account for an individual's intensity, directions, and persistence of effort towards a certain goals.
Teams that use computer technology to tie together physically dispersed members in order to achieve a common goal are: a) Physical teams b) Modern teams c) Virtual teams
c) Virtual teams
What is the Ability-Job Fit? a)When the employees get along with the employer. b)When the employee's abilities exceed the employer's expectations. c) When the employee's abilities correspond to the job's ability requirements
c) When the employee's abilities correspond to the job's ability requirements
What is the Ability-Job Fit? a)When the employees get along with the employer. b)When the employee's abilities exceed the employer's expectations. c) When the employee's abilities correspond to the job's ability requirements
c) When the employee's abilities correspond to the job's ability requirements
Which of these belongs to Douglas McGregor Theory X a) self-directed b) accepting responsibility c) disliking work
c) disliking work
Which of these belongs to Douglas McGregor's Theory X a) self-directed b) accepting responsibility c) disliking work
c) disliking work
Multiple Intelligence represents: a) the capacity to do mental activities b) an individual's capacity to perform the various tasks in a job c) intelligence contains for subparts: cognitive, social, emotional, and cultural
c) intelligence contains for subparts: cognitive, social, emotional, and cultural
Which of these is not a part of creating context a) adequate resources b) leadership c) personality d) climate of trust
c) personality
Which of this is not a part of creating context a) adequate resources b) leadership c) personality d) climate of trust
c) personality
Self-efficacy is: a. Fixing problems and initiating positive changes b. Self-worth and overall value c. Belief that one can perform successfully a specific task d. Observing and monitoring the behaviour
c. Belief that one can perform successfully a specific task
Self-efficacy is: a. Fixing problems and initiating positive changes b. Self-worth and overall value c. Belief that one can perform successfully a specific task Observing and monitoring the behavior
c. Belief that one can perform successfully a specific task Observing and monitoring the behavior
Which department is focused on employee behavior? a. Marketing b. PR department c. HR
c. HR
Which one of these behaviors is not OCB? a. Staying after work hours voluntarily b. Helping co-workers c. Hosting your co-workers' birthday party at the office
c. Hosting your co-workers birthday party at the office
OB is the study of _____________ in the organization. Human c. Human Behaviour b. Employer d. Employees
c. Human Behavior
Which one is not a type of reinforcement? a. Positive reinforcement b. Negative reinforcement c. Motivational gift d. Extintion e. Punishment
c. Motivational gift
Which of the following does not contribute to OB : a. Anthropology b. Sociology c. Physiology d. Psychology
c. Physiology
The science that seeks to measure, explain and sometimes change the behaviour of humans and other animals. a. Sociology b. Anthropology c. Psychology d. Social Psychology
c. Psychology
A fixed-interval schedule of reinforcement means: a. Rewards are given at unequally spread time intervals b. Rewards are initiated after a fixed or constant number of responses c. Rewards are spaced at uniform time intervals
c. Rewards are spaced at uniform time intervals
An organizational-level challenge that exists in the Canadian workplace includes which of the following? a. working with others b. workforce diversity c. developing effective employees d. job satisfaction e. empowerment
c. developing effective employees
Empathy is a dimension of a. self-awareness. b. social skills. c. emotional intelligence. d. self-motivation. e. emotional labour.
c. emotional intelligence.
______ groups are assigned by organization or managers, while ______ groups form when members' purpose of getting together is friendship or a common interest a. organizational; individualism b. departmental; divisional c. formal; informal
c. formal; informal
The stages of the group development process, in order, are a. forming, norming, storming, performing, adjourning b. forming, conforming, storming, performing, adjourning c. forming, storming, norming, performing, adjourning
c. forming, storming, norming, performing, adjourning
John feels like he is always "at work" because he can be reached on his mobile device at any time and he is always taking work home. His employer should a. give him a raise. b. tell him to stop complaining since everyone else is working hard too. c. help him to attain work-life balance
c. help him to attain work-life balance
If an employee's attitude is negative toward his or her job, that employee likely does not have a. organizational commitment. b. shared values. c. job satisfaction. d. job commitment. e. continuance commitment.
c. job satisfaction.
A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment is called a. selective interpretation. b. selective analysis. c. perception. d. selective outlook. e. environmental assessment.
c. perception.
The desire for a comfortable and prosperous life is a ________ value, while being ambitious, hardworking, and aspiring are ________ values. a. relative; absolute b. instrumental; ethical c. terminal; instrumental d. absolute; moral e. absolute; relative
c. terminal; instrumental
Forces affecting organizational behavior are a) People b) Environment c) Technology d) All of the above
d) All of the above
Organizational behavior is a field of study backed by a body associated with growing concern for people in the workplace a) Theory b) Research c) Application d) All of the above
d) All of the above
Why do people join groups? a) Security b) Self-esteem c) Affiliation d) All of the above
d) All of the above
Why people join groups? a) Security b) Self-esteem c) Affiliation d) All of the above
d) All of the above
which of the following is/ are included as structures of human mind a) ID b) Ego c) superego d) All of the above
d) All of the above
Which of the following can reduce cognitive dissonance? a) Change existing beliefs b) Add new beliefs c) Reduce the importance of the beliefs d) All of them
d) All of them
Why do people conform? a) They want to be accepted by the group b) They believe that others have correct judgements c) They fear the consequences of not conforming d) All of them
d) All of them
Why is Maslow's hierarchy of needs important for OB? a) It helps the manager to visualize employee motivation b) It helps the manager understand if their needs are met in the workplace c) It helps the manager see what needs to be improved d) All of them
d) All of them
David McClelland's Theory of Needs consists of: a) Need for achievement b) Need for affiliation c) Need for power d) All the above
d) All the above
The field of organisational behaviour is primarily concerned with a) The behaviour of individual and groups. b) How resources are effectively managed. c) Control processes and interactions between organisations, external context. d) Both a and c.
d) Both a and c.
Which of the Big Five Personality traits is most important for OB? a) Extraversion b) Emotional stability c) Agreeableness d) Conscientiousness
d) Conscientiousness
1Which of the following is not a function of management? a) Planning b) Organizing c) Controlling d) Social skills
d) Social skills
Which of the following is not a function of management? a) Planning b) Organizing c) Controlling d) Social skills
d) Social skills
Which of these is not a characteristic for virtual teams a) the absence of paraverbal and nonverbal cues b) a limited social context c) the ability to overcome time and space constraints d) random and varied
d) random and varied
Which of the following Is NOT an effect of job satisfaction on employee performance: a) satisfaction and absenteeism b) satisfaction and turnover c) satisfaction and productivity d) satisfaction and reward
d) satisfaction and reward
On the top of Maslow's hierarchy of needs is a) social b) esteem c) safety d) self
d) self
How many personality types are there according to the Mayer Briggs test: a. 32 b. 5 c. 3 d. 16
d. 16
A common definition of organizational behavior is that it is the study of: a. Patterns of organizational structure b. Group behavior c. Individual behavior d. All of the above
d. All of the above
Forces affecting OB are a. People b. Environment c. Technology d. All of the above
d. All of the above
Job Characteristics Model Includes: a. Feedback b. Autonomy c. Task Identity d. All of the above
d. All of the above
Managers must do what to be effective? a. Lead and motivate b. Work effectively in groups c. Communicate clearly d. All of the above.
d. All of the above
OB has certain assumptions which are. a. An industrial enterprise is an organization of people b. People must work efficiently c. The goal of employee and employer may not be the same d. All of the above
d. All of the above
OB has the capacity to improve workplace efficiency through a. Reinforcement b. Work-life balance c. Conflict management d. All of the above
d. All of the above
Managers must do what to be effective? a. Lead and motivate b. Work effectively in groups c. Communicate clearly d. All of the above.
d. All of the above.
OB is primarily concerned a. Behavior of individuals and groups b. How resources are effectively managed c. Control processes and interactions between organizations d. Both a and c
d. Both a and c
Which one is not a type of study variable? a. Independent b. Dependent c. Managerial d. Concentrated
d. Concentrated
Select the incorrect step from the five step problem-solving model: a. Identify critical behaviors b. Develop baseline data c. Identify behavioral consequences d. Delegate the problem to the superiors
d. Delegate the problem to the superiors
Tommy is the type of individual who is pragmatic, maintains emotional distance, and believes the ends can justify means in all that he does. He is exhibiting a. a self-fulfilling prophesy. b. projection. c. prejudice. d. Machiavellianism. e. stereotyping.
d. Machiavellianism.
Which one is not a key role of a team? a. Linker b. Creator c. Promoter d. Motivator
d. Motivator
According to Herzberg, which of the following is a maintenance factor? a. Salary b. Work itself c. Responsibility d. Recognition
d. Recognition
Strategic Planning as a board concept consists of: a. Corporate strategy and business strategy b. Inputs and outputs c. Environmental analysis and internal analysis d. Strategy formulation and strategy implementation
d. Strategy formulation and strategy implementation
Strategic Planning as a broad concept consists of: a. Corporate strategy and business strategy b. Inputs and outputs c. Environmental analysis and internal analysis d. Strategy formulation and strategy implementation
d. Strategy formulation and strategy implementation
Scope of Ob does not include a. Leaderships b. Perception c. Job design d. Technology
d. Technology
Achievers prefer jobs that offer: a. Personal responsibility b. Feedback c. Moderate risks d. all of the above
d. all of the above
Component of attitude: a. Cognitive b. Affective c. Behavioral d. all of the above
d. all of the above
Which need is satisfied internally? a. Social b. Esteem c. Self-actualization d. all of the above
d. all of the above
Which one is a type of justice? a. Distributive Justice b. Procedural Justice c. Interactional Justice d. all of the above
d. all of the above
Leroy has always been the type of person who is open to new experiences in both his personal and professional life. It wouldn't be surprising, therefore, to find out that he a. is more conventional. b. is easily distracted. c. would welcome the status quo. d. is creative, curious, and artistic. e. prefers being assertive.
d. is creative, curious, and artistic.
In general, a(n) ________ is best described as a consciously coordinated social unit composed of two or more people who function on relatively continuous basis to achieve a set of goals. a. union b. family c. company d. organization e. team
d. organization
Policies are sometimes defined as a(n) a. shortcut for thinking b. action plan c. substitute for strategy d. substitute for management authority
d. substitute for management authority
Why are difficult goals better than simple, easy goals? a) Result in higher performance b) Increase performance c) They act as an internal stimuli d) They give better results e) A, C, D
e) A, C, D
Referent Comparisons are: a) Self-inside b) Self-outside c) Other-inside d) Other-outside e) All of the above
e) All of the above
According to the cognitive evaluation theory, why providing an extrinsic reward such as money reduces the desirability of the previously rewarding behavior? a) The employee experiences a loss of control over her own behavior b) The individual's perception of why she is doing what she is doing changes c) When employees are told they will receive a tangible reward, they focus more on the reward than on the task d) They feel under pressure e) All of them
e) All of them
Which of the following attitudes is most important for OB? a) Job satisfaction b) Job involvement c) Psychological empowerment d) Commitment e) All of them
e) All of them
How can employees express dissatisfaction? a. Exit b. Loyalty c. Neglect d. Voice e. all of the above
e. all of the above
The judgment that "supervisors, auditors, and time-motion engineers are all conspiring to make employees work harder for less money" is an example of a. an ethic. b. a value. c. a perception. d. a decision. e. an attitude.
e. an attitude.
John feels like he is always "at work" because he can be reached on his mobile device at any time and he is always taking work home. His employer should a. give him a raise. b. tell him how much it appreciates his hard work. c. upgrade his personal technology. d. tell him to stop complaining since everyone else is working hard too. e. help him to attain work-life balance.
e. help him to attain work-life balance.
Kyle does not like to work with people of a particular ethnicity even before he has met them. Kyle is exhibiting a. selective perception. b. stereotyping. c. projection. d. heredity. e. prejudice.
e. prejudice.
