Organizational Behavior Chapter 6

David Myers is of the opinion that people who drive SUVs are rash drivers. He feels that people driving SUVs do not respect road rules and always violate traffic regulations. What personal factor is most likely to be affecting Myers' perception of SUV drivers? A) his financial background B) his expectations C) his interest D) his motive E) his personality

B) his expectations

The three-component model of creativity proposes that individual creativity essentially requires expertise, creative thinking skills, and ________. A) external locus of control B) intrinsic task motivation C) emotional intelligence D) positivity offset E) selective perception

B) intrinsic task motivation

________ bias refers to the tendency for people to base their judgments on information that is easily accessible. A) Anchoring B) Availability C) Overconfidence D) Confirmation E) Hindsight

B) Availability

When two people witness something at the same time and in the same situation yet interpret it differently, factors that operate to shape their perceptions reside in the ________. A) perceivers B) target C) timing D) context E) situation

A) perceivers

________ refers to staying with a decision even when there is clear evidence it's wrong. A) Escalation of commitment B) Fundamental attribution error C) Randomness error D) Risk aversion E) Availability

A) Escalation of commitment

Which of the following is an example of externally caused behavior? A) An employee postpones a meeting because he overslept. B) An employee is late to work because of a punctured tire. C) An employee was fired because he violated a company policy. D) An employee was promoted when he achieved more than the assigned objectives. E) An employee closed a sale with an important corporate client because of his excellent negotiation skills.

B) An employee is late to work because of a punctured tire.

A manager doing performance appraisals gives more weight to recent employee behaviors than to behaviors of 6 or 9 months earlier. This shows that the manager's perception is affected by a(n) ________ bias. A) self-serving bias B) availability C) impact D) distinction E) hindsight

B) availability

With reference to the attribution theory, which of the following terms indicates the extent to which an individual displays different behaviors in different situations? A) flexibility B) integrity C) consensus D) consistency E) distinctiveness

E) distinctiveness

________ explains the ways in which we judge people differently, depending on the meaning we assign to a given behavior. A) Attribution theory B) Equity theory C) Object relations theory D) Attachment theory E) Cultural schema theory

A) Attribution theory

________ refers to the evaluation of a person's characteristics that is affected by comparisons with other people recently encountered who rank higher or lower on the same characteristics. A) Halo effect B) Contrast effect C) Confirmation bias D) Stereotyping E) Anchoring bias

B) Contrast effect

________ bias indicates the tendency of an individual to attribute his or her own successes to internal factors while putting the blame for failures on external factors. A) Status quo B) Self-serving C) Distinction D) Congruence E) Anchoring

B) Self-serving

Attribution theory suggests that when we observe an individual's behavior, we attempt to determine whether it was internally or externally caused. That determination, however, depends largely on three factors. Which of the following is one of these three factors? A) traceability B) consistency C) verifiability D) relatedness E) affect intensity

B) consistency

________ is an unconscious process created from distilled experience. A) Process consultation B) Action research C) Intuitive decision making D) Active selection E) Emotional intelligence

C) Intuitive decision making

________ refers to the tendency of people to draw a general impression about an individual on the basis of a single characteristic. A) Confirmation bias B) Self-serving bias C) Randomness error D) Halo effect E) Hindsight bias

D) Halo effect

The tendency to believe falsely, after an outcome of an event is actually known, that one would have accurately predicted that outcome is known as a(n) ________ bias. A) self-serving B) confirmation C) impact D) hindsight E) anchoring

D) hindsight

When individuals observe another person's behavior, they attempt to determine whether it is internally or externally caused. Which of the following attempts to explain this phenomenon? A) Pygmalion effect B) emotional dissonance C) attribution theory D) two-factor theory E) framing effect

C) attribution theory

A process of making decisions by constructing simplified models that extract the essential features from problems without capturing all their complexity is known as ________. A) optimal decision making B) intuitive decision making C) bounded rationality D) active selection E) incremental decision making

C) bounded rationality

According to the attribution theory, if everyone who faces a similar situation responds in the same way, we can say the behavior shows ________. A) distinctiveness B) tractability C) consensus D) consistency E) manageability

C) consensus

If a person responds to a particular situation in the same way over a long time period, then the attribution theory states that the behavior demonstrates ________. A) distinctiveness B) consensus C) consistency D) discontinuity E) traceability

C) consistency

Which of the following is a decision-making model that describes how individuals should behave in order to maximize some outcome? A) rational decision-making model B) flexible decision-making model C) distributive decision-making model D) associative decision-making model E) integrative decision-making model

A) rational decision-making model

According to the attribution theory, which of the following behaviors is most likely to be attributed to an external cause? A) a behavior that scores high on consensus B) a behavior that scores low on distinctiveness C) a behavior that scores high on consistency D) a behavior that scores low on traceability E) a behavior that scores high on rigidity

A) a behavior that scores high on consensus

According to the attribution theory, ________ is one the three main factors which attempt to determine an individual's behavior. A) distinctiveness B) perverseness C) flexibleness D) resilience E) timorousness

A) distinctiveness

Which of the following is a component of the three-component model of creativity? A) expertise B) logical thinking skills C) extrinsic task motivation D) intuition E) analytical skills

A) expertise

Which of the following terms best describes the tendency to underestimate the influence of external factors and overestimate the influence of internal factors when making judgments about the behavior of others? A) fundamental attribution error B) bandwagon effect C) contrast effect D) emotional dissonance E) self-fulfilling prophecy

A) fundamental attribution error

Which of the following is a factor present in a perceiver which may affect perception? A) interest B) similarity C) sound D) proximity E) background

A) interest

Individuals engage in ________ because it is impossible for them to assimilate everything they see and can take in only certain stimuli. A) selective perception B) cognitive dissonance C) self-serving bias D) emotional labor E) self-fulfilling prophecy

A) selective perception

According to the concept of ________, decisions are made solely on the basis of their outcomes, ideally to provide the greatest good for the greatest number. A) utilitarianism B) selective perception C) self-fulfilling prophecy D) halo effect E) contrast effect

A) utilitarianism

What is the first step in the rational decision-making model? A) developing alternatives B) defining the problem C) identifying the decision criteria D) weighing the decision criteria E) evaluating the alternatives

B) defining the problem

Phyllis Stintson needs to decide whether to start a campaign against deforestation in Indonesia. Though her research team has provided substantial information on the high feasibility of the project, Stintson does not go ahead with the project. If Stintson made her decision by drawing unconscious references from several different experiences in the past, her decision is most likely influenced by which of the following? A) optimization B) intuition C) fundamental attribution error D) framing effect E) anchoring bias

B) intuition

Emily Boyce, a project manager at an insurance firm, regularly satisfices while making decisions. She often comes across complicated problems which would take a long time to resolve. Due to the pressing deadlines, she often meets project goals by satisficing a large number of her decisions. Which of the following is Boyce most likely to do? A) seek complete information while making decisions B) search for solutions that are reasonable C) identify all possible options to solutions D) analyze each alternative in an unbiased manner E) choose the optimal solution to each problem

B) search for solutions that are reasonable

Judging someone on the basis of one's perception of the group to which the person belongs is called ________. A) confirmation bias B) stereotyping C) framing effect D) self-serving bias E) bandwagon effect

B) stereotyping

Which of the following is an example of internally caused behavior? A) An employee was late for a team meeting because of a heavy downpour. B) An employee was laid off because the company was attempting to cut costs by laying off employees. C) An employee was fired from work because he violated a company policy. D) An employee could not attend an interview because of a delayed flight. E) An employee could not come to work because he met with an accident

C) An employee was fired from work because he violated a company policy.

Alicia Akers works as a marketing executive. She always talks in a high pitch and often draws a lot of attention wherever she is. Which of the following statements best explains the reason behind people noticing Akers? A) Perception of reality depends on the perceiver's past experiences. B) Perception of reality depends on the perceiver's personality. C) Characteristics of the target affect people's perception. D) The time at which we observe behavior affects perception. E) Motives and interests of the perceiver affects perception of behavior.

C) Characteristics of the target affect people's perception.

Which of the following statements is true regarding a contrast effect? A) It attributes success to internal factors and blames failure on external factors. B) It involves judging a person on the basis of perception of the group to which he or she belongs. C) It involves evaluation of a person's features based on comparison with another person. D) It indicates a tendency to draw a general conclusion about a person on the basis of one feature. E) It indicates a tendency to fixate on initial information and fail to accept subsequent data.

C) It involves evaluation of a person's features based on comparison with another person.

Janice is late for work each day by about ten minutes. How would attribution theory describe this behavior? A) It shows consensus. B) It shows similarity. C) It shows consistency. D) It shows reliability. E) It shows distinctiveness.

C) It shows consistency.

Which of the following statements is true regarding perception? A) Perception of reality is independent of one's personality. B) Our perception of a target is not affected by the context of the situation in which the perception is made. C) Our perception of reality can be different from the objective reality. D) Our perception of reality is independent of our past experiences. E) We form a perception of a target by looking at it in isolation

C) Our perception of reality can be different from the objective reality

Extremely attractive or unattractive individuals are most likely to be noticed in a group. Which of the following statements best describes the reason behind this? A) Our perception of reality depends on our past experiences. B) Our perception of reality depends on our personality. C) We don't look at targets in isolation. D) The time at which we see an object can influence our perception of the object. E) Our motives and expectations affect our perception of a target

C) We don't look at targets in isolation.

The ________ bias is a tendency to fixate on initial information and fail to adequately adjust for subsequent information. A) hindsight B) overconfidence C) anchoring D) availability E) self-serving

C) anchoring

Johanna Springer, who works as a sales executive at Pascal's Bank, is upset at the way her manager, Emma Womack, always calls her in for one-on-one meetings to discuss her underperformance. Though Springer makes a higher number of sales calls and works longer hours than last year, her sales figures are still low. She knows that the main reason behind her underperformance is the recent economic meltdown in the country. However, her manager feels that Springer's underperformance is the result of her laid-back attitude and has nothing to do with external factors. In this situation, Womack's behavior is characterized by a(n) ________. A) anchoring bias B) contrast effect C) fundamental attribution error D) self-fulfilling prophecy E) Pygmalion effect

C) fundamental attribution error

According to the attribution theory, if a behavior scores ________, we tend to attribute it to external causes. A) low on distinctiveness B) low on adaptability C) low on consistency D) high on stability E) low on consensus

C) low on consistency

According to the attribution theory, if a behavior scores ________, we tend to attribute it to internal causes. A) low on consistency B) high on rigidity C) low on distinctiveness D) high on consensus E) low on conformity

C) low on distinctivenes

Which of the following statements is true regarding the rational decision-making model? A) It takes into consideration the limited information-processing capability of individuals. B) It involves constructing simplified models without capturing all their complexity. C) It deals with satisficing decisions by seeking solutions that are satisfactory and sufficient. D) It assumes that an individual is able to identify all relevant options in an unbiased manner. E) It is an unconscious decision-making process created from distilled experience.

D) It assumes that an individual is able to identify all relevant options in an unbiased manner.

The tendency to seek out information that reaffirms past choices and to discount information that contradicts past judgments is known as a(n) ________ bias. A) distinction B) omission C) impact D) confirmation E) anchoring

D) confirmation

During team meetings Amber Downing always notices that Rhona Law tends to ask innumerable questions and suggest ideas at each discussion. However, Law stands out in the meetings only because she is the only one making suggestions. If both of them were part of team meetings where almost all members made suggestions and asked questions, Law would not have drawn as much attention from Downing. Which of the following factors has most likely influenced Downing's perception of Law? A) expectation B) interest C) past experience D) context E) motive

D) context

Which of the following describes the halo effect? A) attributing our own successes to internal factors and failures to external factors B) judging someone on the basis of our perception of the group to which he or she belongs C) interpreting a person's behavior in comparison to others recently encountered D) drawing a general impression about an individual on the basis of a single characteristic E) underestimating the influence of external factors when making judgments about people

D) drawing a general impression about an individual on the basis of a single characteristic

Monica Walden feels that people who use plastic bags are insensitive toward the environment. She believes that people have a certain obligation toward their environment and should take it upon themselves to protect and preserve it. Which of the following factors has most likely influenced Walden's perception of plastic bag users? A) location B) time C) characteristic of the target D) expectation E) context

D) expectation

Megan Cardova, who works as a sales executive at Orbit Bank, has been failing to meet her sales targets for the last 10 months. Recently, she had a face-to-face discussion with her manager where she said that the unrealistic targets were the reason for her underperformance. The manager, however, noticed that all the other team members were achieving their targets and sometimes were even achieving more than the set numbers. Which of the following is Cardova's behavior most likely to be characterized as according to the attribution theory? A) low distinctiveness B) high rigidity C) high traceability D) low consensus E) low consistency

D) low consensus

Samantha is never late for work, but last Monday she arrived an hour late because of heavy traffic. According to the attribution theory, Samantha's behavior on that day scores ________. A) high on reliability B) low on distinctiveness C) high on traceability D) low on consistency E) high on stability

D) low on consistency

You are more likely to notice a car like your own due to ________. A) stereotyping B) self-serving bias C) halo effect D) selective perception E) contrast effect

D) selective perception

Rose Buffay needs to give a presentation to the board of directors of her organization next week. She knows that her presentation will play an important role in her performance appraisal in the next quarter. However, she knows that two of her colleagues, John Roy and Keith Mathews, will also be giving a presentation on the same issue. She is nervous because she believes that men have a better flair for giving presentations. Buffay's perception of Roy and Mathews is most likely characterized by ________. A) a halo effect B) a contrast effect C) a hindsight bias D) stereotyping E) a confirmation bias

D) stereotyping

Which of the following is a factor present in a situation which may affect a person's perception? A) similarity B) size C) expectation D) time E) experience

D) time

Which of the following is true about intuitive decision making? A) It is a slow process of decision making. B) It is devoid of emotions. C) It is the most rational way of making decision. D) It occurs within conscious thought. E) It involves making decisions based on distilled experience

E) It involves making decisions based on distilled experience

Jane Allen, a campaign manager at a non-profit organization, often takes full credit for project successes even when her team members' contributions play a big role in achieving milestones. However, when projects receive setbacks, she blames her team members and sometimes states that the situation was beyond her control. Allen's behavior is an example of a(n) ________ bias. A) impact B) anchoring C) confirmation D) distinction E) self-serving

E) self-serving

________ is the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment. A) Sensation B) Impression C) Apprehension D) Attribution E) Perception

E)perception