Organizational Behavior - Chapter 8

Team adaptive capacity

(adaptability) is the ability to make needed changes in response to demands put on the team

Seven steps to regain trust

1. Acknowledge what caused trust to be compromised 2. Allow feelings and emotions to be discussed, constructively 3. Get and give support to others in the process 4. Reframe the experience and shift from being a victim to taking a look at options and choices. 5. Take responsibility. Ask, "What did I do or not do that caused this to happen?" 6. Forgive yourself and others. 7. Let go and move on.

The 3 Cs of Effective Teams

Charters and strategies Composition Capacity

Three Cs of team players

Committed Collaborative Competent

Important steps of collaboration

Communicate expectations Set team goals (SMART goals) Encourage creativity Build work flow rhythm Leverage team member strengths

Characteristics of high performing teams

Compelling team purpose and clear goals Clear goals and responsibilities Appropriate mix of knowledge, skills, and abilities Effective incentives and motivation Trust and communication Power and empowerment Early and effective conflict resolution Norms for collaboration

Three forms of trust

Contractual Communication Competence

Group cohesiveness

Developed during Norming stage. the degree to which members feel part of the collective or "we" of the group

Tuckman's Five-Stage Model of Group Development

Forming Storming Norming Performing Adjourning

Norms

Shared attitudes, opinions, feelings, or behaviors that guide individual and group behavior

Cross-Functional Teams (CFTs)

are created with members from different disciplines within an organization, such as finance, operations, and R&D

Punctuated Equilibrium

as groups establish periods of stable functioning until an event causes a dramatic change in norms, roles, and/or objectives; the group then establishes and maintains new norms of functioning, returning to equilibrium. (ex. iTunes, Netflix)

Groups

collections of two or more individuals with low or no task dependency, who are not accountable to each other for their work, and who may or may not assemble for a specified period of time.

Team performance strategies

deliberate plans that outline what exactly the team is to do, such as goal setting and defining particular member roles, tasks, and responsibilities

Team charters

describe how the team will operate, for instance, how members will share information, hold members accountable, deal with conflict, and make decisions

Team composition

describes the collection of jobs, personalities, knowledge, skills, abilities and experience levels of team members

Task Roles

enable the work group to define, clarify, and pursue a common purpose (keeps the group on track)

Informal Group

exists when the members' overriding purpose in getting together is friendship or a common interest.

Maintenance roles

foster supportive and constructive interpersonal relationships (keep the group together)

Self-Managed Teams (SMTs)

have collective autonomy and responsibility to plan, manage, and execute tasks interdependently to achieve their goals.

Role

is a set of expected behaviors for a particular position

Group Role

is a set of shared expected behaviors for members of the group as a whole.

Formal Group

is assigned by an organization or its managers to accomplish specific goals

Collaboration

is the act of sharing information and coordinating efforts to achieve a collective outcome

Task interdependence

is the degree to which team members depend on each other for information, materials, and other resources to complete their job tasks.

Outcome interdependence

is the degree to which the outcomes of task work are measured, rewarded, and communicated at the group level so as to emphasize collective outputs rather than individual contributions

Social Loafing

is the tendency for individual effort to decline as group size increases

Trust

is the willingness to be vulnerable to another person, and the belief that the other person will consider the impact of how his or her intentions and behaviors will affect you

Virtual Team

members work across time, space, and organizational boundaries to achieve common goals.