organizational behavior
which of the following factors has been shown to be a cause of HIGH levels of absenteeism in a firm?
age of the worker
which of the following statements about exit interviews is true?
an exit interview should be conducted by a member of the human resource department for best results.
which of the following statements is true?
attitude provides clues to behavior, but situational factors also impact behavior.
companies track employee work attitudes through
attitude surveys.
the interactionist perspective suggests
behavior is a function of the person and the situation interacting with each other.
which of the following statements regarding job performance is INCORRECT?
contrary to what most people would think, stress has very little impact on job performance.
research on the relationship between personality and job performance indicates
dependable people are better performers than those less dependable.
a central issue currently facing long-haul trucking companies is
employee turnover.
which of the following statements regarding turnover is true?
even though they are very unhappy with a job, employees may not leave an organization.
research indicates which of the following factors is the strongest predictor of job performance?
general mental ability
workforce satisfaction is related to
greater customer loyalty.
which of the following statements regarding ethical behaviors in the workplace is true?
high levels of employee monitoring may reduce the frequency of unethical behaviors.
which of the following scenarios is likely to produce LOW levels of citizenship behaviors?
horatio is a young engineer with negative affectivity.
which of the following statements regarding age and turnover is accurate?
individuals who have been on the job only a short period of time are unlikely to turnover because they just got the job.
which of the following factors is a major predictor of job performance?
interpersonal relationships at work
if one looks at the number of studies conducted on attitudes, which of the following seems to be the most important?
job satisfaction
which of the following statements is true regarding the causes of positive work attitudes?
job/person fit is positively related to job satisfaction.
happiness at work can be enhanced by which of the following strategies?
knowing yourself and what you want from the job.
when analyzing the information on work attitudes and aspects of the work environment, which of the following statements is true?
maintenance of the psychological contract helps develop organizational commitment.
which of the following is an issue to keep in mind with regard to maintaining an ethical environment in an organization?
monitoring employees may increase ethical compliance but may create a culture of mistrust.
which of the following is related to lower levels of organizational commitment?
negative affective disposition
research on absenteeism indicates which of the following statements to be accurate?
negative work attitudes can result in absenteeism.
an attitude is
our opinions, beliefs and feelings about our environment.
when an ethical climate exists at a firm, studies suggest
people are likely to only perform the duties of their job description because they do not want to engage in anything that will upset the balance of the ethical situation in place.
which of the following statements is true?
people who are critical of themselves experience less job satisfaction.
which of the following statements regarding work attitudes and job performance is accurate?
people who are happy at work are more satisfied in their overall life too.
which statement regarding citizenship behaviors is accurate?
people who are older demonstrate higher levels of citizenship.
which of the following statements regarding the predictors of organizational citizenship behaviors is accurate?
people with positive affectivity tend to exhibit stronger citizenship behaviors.
organizational citizenship behaviors include all of the following EXCEPT
performing the duties in one's job description.
which of the following statements about factors that cause work attitudes is accurate?
person-job fit is positively related to job satisfaction.
which of the following factors contribute to job satisfaction?
personality, job characteristics, work/life balance.
research suggests which of the following relationships between performance and turnover?
poor performers are more likely to quit their jobs compared to high performers.
which of the following factors is considered a major predictor of organizational citizenship behaviors?
positive work attitudes
all of the following are general mental abilities refer to
reasoning abilities, verbal and numerical skills, analytical skills.
which of the following statements about factors that cause work attitudes is accurate?
role ambiguity can lead to job dissatisfaction.
which of the following recommendations might you give to a friend regarding ways to deal with late coworkers?
schedule meetings when most people can attend, even if it doesn't work for everyone.
role conflict, role ambiguity, organizational politics, and job insecurity are indicators of
stress at work.
which of the following statements regarding work attitude and performance is accurate?
the correlation between organizational commitment and performance is strong.
person-job fit is the
the degree to which a person's skill, knowledge, abilities and other characteristics match the job demands.
organizational commitment refers to
the emotional attachment people have toward the company they work for.
job satisfaction refers to
the feelings people have toward their jobs.
research shows that all of the following impact the employee's satisfaction with the job and commitment to the organization EXCEPT
the firm's competitiveness.
attitude surveys conducted by companies produce more useful information if
the management is perceived as credible by employees.
which of the following employees is more likely to turnover?
those who have negative work attitudes.
employees with which of the following personality traits would experience high job satisfaction?
those with positive affective dispositions.
research on turnover supports which of the following statements?
unhappy employees are more likely to leave than those who are satisfied with the organization.
research on job performance suggests
when we are treated well, we want to reciprocate, thus when the company treats us well, we perform more effectively.
which of the following is NOT a tip for leaving your job gracefully?
when you decide to leave, leave. Don't hang around doing work you will not be doing a very good job on.
research on work attitudes and performance indicates
work attitudes are a moderate correlate of performance.
indicate which of the following statements is true.
work attitudes are related to organizational citizenship behaviors.
the primary reason for employee turnover is
work attitudes.
which of the following statements regarding job attitudes and cultural differences is true?
work-family conflict lowers job satisfaction in individualistic cultures, Low levels of empowerment are related to high job satisfaction in the USA.
