Organizational Comm Exam #2
Weick proposes a ________________ process in which rules and cycles are saved for future organizational use.
Retention
In their study of the ideology of work and home life, Tracy and Rivera find male executives:
Focused more on describing their daughters' family lives rather than their work lives
Approaching organizational culture with the idea that there may be multiple manifestations of culture that are difficult to interpret represents which perspective of culture?
Fragmentation
Which of the following is not a tactic used by newcomers to seek information?
In-group relationships
Ford motor company's interactions with a wide range of customers is an example of which of the following flows of communication
Institutional positioning
The flow of communication most concerned with organizational identity is
Institutional positioning flow
If a researcher is interested in learning how power impacts outcomes like job satisfaction and performance, he or she is using a... approach
Traditional
According to Weick, the primary goal of organizations is to:
Reduce uncertainty
The four key components of Deal and Kennedy's "strong cultures" are
Values, heroes, rites/rituals, and the cultural network
Michael is a sales representative who spends a great deal of time out on the road and infrequently communicates with the rest of his sales team. He is...
An isolate
Paige Edley's study of discourse at a women-owned business found that
-Everyone in the business talked about having a cooperative and friendly workplace -The owner of the business derided those who took off too much time for family concerns -the emotional nature of communication within the organization was often labeled as simply the way women talk
An anesthesiologist asking about a patient's medical condition before determining the sedation strategy is an example of which of the following flows of communication?
Activity coordination
Three people were fired at ABC corporation. Eugene was fired because he was incompetent. Rita was fired because she was unethical. Kayla was fired because of economic conditions. This illustrates the systems property of...
Equifinality
Learning about the inside language of an organization best represents crossing which boundary of membership negotiation?
Knowledge
Gail has been working as a seamstress for 20 years, but her job is soon going to be changed drastically as the plant she works in becomes automated. According to Marxist theory, Gail may become alienated when this happens because
Management has control over the means of production
According to Smith and Dougherty, found that American workers held a ________ of retirement as the ultimate marker of freedom from routine and the financial need to work.
Master narrative
The state reached at the "completion" of the socialization process is called
Metamorphosis
Open systems are characterized by ____________, or the ability to sustain themselves and grow.
Negative entropy
The container metaphor points out that
Organizational communication occurs within the container of an organization
According to more recent research on newcomer socialization________ are just as important in the role development as the supervisor or subordinate.
Peers
Demetrius is a graduate student in organizational communication. After much study, he's concluded that though there is a great deal of conflict in most organizations, the conflict is usually productive and leads to enhanced understanding and better decisions. Which frame of reference to organizational study is Demetrius adopting?
Pluralist frame of reference
The in-group, out-group continuum refers to the _________ of leader-member relationships
Quality
Of the three strategies used for exerting control in organizations, the one characterized by directly exerting authoritarian control is
Simple control
When an organization tries to influence the adaptation of individuals, the process of ______ is occurring
Socialization
The themes identified by Peters and Waterman characterize excellent organizations as
Staying focused on what they do best and avoiding radical diversification
If a newcomer tries to see how far he or she can deviate from an organizational rule and observe the subsequent reaction, the________ information seeking tactic is being used
Testing limits
According to the Montreal School of CCO, substance and meaning represents which part of the "co-orientation" process?
Text
Susan works as a firefighter in a male-dominated organization. She is often sexually harassed on the job by her male coworkers. When asked about the appropriateness of this behavior, Susan sighs, "Boys will be boys. What can I do about it, anyway?" According to the critical approach, Susan is
hegemonically contributing to the control of the patriarchal organizational power structure.
Jacob has been hinting that he loves to bowl and would like to join the company bowling team in order to get to know his new coworkers. He is probably using which one of the following information seeking tactics?
indirect questions
Robin Clair's research on sexual harassment and women's narratives indicates that
women frame sexual harassment in a way that keeps harassment out of the mainstream of organizational life.