Organizational Comm Exam #2

Weick proposes a ________________ process in which rules and cycles are saved for future organizational use.

Retention

In their study of the ideology of work and home life, Tracy and Rivera find male executives:

Focused more on describing their daughters' family lives rather than their work lives

Approaching organizational culture with the idea that there may be multiple manifestations of culture that are difficult to interpret represents which perspective of culture?

Fragmentation

Which of the following is not a tactic used by newcomers to seek information?

In-group relationships

Ford motor company's interactions with a wide range of customers is an example of which of the following flows of communication

Institutional positioning

The flow of communication most concerned with organizational identity is

Institutional positioning flow

If a researcher is interested in learning how power impacts outcomes like job satisfaction and performance, he or she is using a... approach

Traditional

According to Weick, the primary goal of organizations is to:

Reduce uncertainty

The four key components of Deal and Kennedy's "strong cultures" are

Values, heroes, rites/rituals, and the cultural network

Michael is a sales representative who spends a great deal of time out on the road and infrequently communicates with the rest of his sales team. He is...

An isolate

Paige Edley's study of discourse at a women-owned business found that

-Everyone in the business talked about having a cooperative and friendly workplace -The owner of the business derided those who took off too much time for family concerns -the emotional nature of communication within the organization was often labeled as simply the way women talk

An anesthesiologist asking about a patient's medical condition before determining the sedation strategy is an example of which of the following flows of communication?

Activity coordination

Three people were fired at ABC corporation. Eugene was fired because he was incompetent. Rita was fired because she was unethical. Kayla was fired because of economic conditions. This illustrates the systems property of...

Equifinality

Learning about the inside language of an organization best represents crossing which boundary of membership negotiation?

Knowledge

Gail has been working as a seamstress for 20 years, but her job is soon going to be changed drastically as the plant she works in becomes automated. According to Marxist theory, Gail may become alienated when this happens because

Management has control over the means of production

According to Smith and Dougherty, found that American workers held a ________ of retirement as the ultimate marker of freedom from routine and the financial need to work.

Master narrative

The state reached at the "completion" of the socialization process is called

Metamorphosis

Open systems are characterized by ____________, or the ability to sustain themselves and grow.

Negative entropy

The container metaphor points out that

Organizational communication occurs within the container of an organization

According to more recent research on newcomer socialization________ are just as important in the role development as the supervisor or subordinate.

Peers

Demetrius is a graduate student in organizational communication. After much study, he's concluded that though there is a great deal of conflict in most organizations, the conflict is usually productive and leads to enhanced understanding and better decisions. Which frame of reference to organizational study is Demetrius adopting?

Pluralist frame of reference

The in-group, out-group continuum refers to the _________ of leader-member relationships

Quality

Of the three strategies used for exerting control in organizations, the one characterized by directly exerting authoritarian control is

Simple control

When an organization tries to influence the adaptation of individuals, the process of ______ is occurring

Socialization

The themes identified by Peters and Waterman characterize excellent organizations as

Staying focused on what they do best and avoiding radical diversification

If a newcomer tries to see how far he or she can deviate from an organizational rule and observe the subsequent reaction, the________ information seeking tactic is being used

Testing limits

According to the Montreal School of CCO, substance and meaning represents which part of the "co-orientation" process?

Text

Susan works as a firefighter in a male-dominated organization. She is often sexually harassed on the job by her male coworkers. When asked about the appropriateness of this behavior, Susan sighs, "Boys will be boys. What can I do about it, anyway?" According to the critical approach, Susan is

hegemonically contributing to the control of the patriarchal organizational power structure.

Jacob has been hinting that he loves to bowl and would like to join the company bowling team in order to get to know his new coworkers. He is probably using which one of the following information seeking tactics?

indirect questions

Robin Clair's research on sexual harassment and women's narratives indicates that

women frame sexual harassment in a way that keeps harassment out of the mainstream of organizational life.