Organizational Management Midterm

Which of the following best describes the difference between a terminal value and an instrumental​ value?

A terminal value refers to a desirable end​ state; an instrumental value refers to behavior that helps achieve that end state.

When​ Jay's company investigated opening a sales office in​ Lisbon, Portugal, he was astonished to learn​ that, according to​ law, employees are entitled to 13 paid holidays and 22 days of paid vacation. Which issue confronting managers would this best​ reflect?

Adapting to differing​ cultural/regulatory norms

Eric has been at his job for more than five years but has been passed over for promotion three times. Each time Eric was not considered he became angrier and angrier at the​ situation, until he started thinking about getting a new job.​ Eric's anger about being passed over for promotion represents which component of his​ attitude?

Affective

Employees are emotionally affected by incidents that occur at work. What theory supports the influence of emotions on job performance and​ satisfaction?

Affective events theory

Which of the following best describes cognitive​ dissonance? Agreement between the beliefs of any two people An incompatibility between the opinions of any two people An incompatibility between two of a​ person's beliefs,​ behavior, or attitudes The rejection of an​ employer's belief system Disagreement between the beliefs of any two people

An incompatibility between two of a​ person's beliefs,​ behavior, or attitudes

Although individuals are​ unique, some generational values seem to exist based on research. According to the​ text, the dominant work values of​ success, achievement, and ambition are most often associated with which​ generation?

Baby boomers

In physical​ science, laws such as the law of gravity allow scientists to predict a behavior in a wide range of situations. For​ example, an​ apple, an​ orange, and a pinecone will all eventually fall from a tree. Why are laws of behavior difficult to apply in the field of organizational​ behavior?

Because contingency variables impact individual action

Maria has been at her job for three years but is very dissatisfied and is ready to find a new job. When she goes home she tells her partner that she is going to look for a new job that has better benefits and pay and in which she can grow her career. This statement is an example of what part of​ Maria's attitude toward her​ job?

Behavioral

As the manager of a workforce with particularly stressful​ jobs, you plan to present techniques to help your workforce more effectively regulate emotions. Recognizing that these are individuals working in situations where they are not able to control the sources of​ stress, what technique would be most appropriate to teach your​ workforce?

Cognitive reappraisal

The ABC Company is redesigning its training programs. Managers have been increasingly concerned with an inability of many employees to work together on tasks as a team to negotiate a final product reflecting their joint actions. What employability skill would you recommend that the company begin​ offering?

Collaboration

Managers need to be aware of exit and neglect behaviors in response to dissatisfaction because they impose a negative influence on the organization and its employees. These behaviors are initiated and felt by the employee rather than imposed by management. In addition to these​ behaviors, which are generally perceived to have a negative​ effect, voice and loyalty are also possible responses initiated by the employee. With this​ information, what can an HR Director do to maximize the possibility the dissatisfied employees will respond with voice or loyalty or​ both, rather than an exit or neglect​ response?

Conduct regular employee surveys to better understand what employees feel about their jobs.

​Often, two people act very differently in the same​ situation, and the same​ person's behavior changes in different situations. For​ example, not everyone is motivated by​ money, and people may behave differently at a restaurant than they do at a back yard BBQ. Which of the following would describe an​ individual's behavior in the situation in which x leads to y​, but only under conditions specified in z​?

Contingency variable

Jerome is the HR manager for the XYZ Company. He has committed to monitoring more HR activities​ (such as time to hire and cost of​ hires) to be sure he has sufficient time to take corrective action as needed to improve performance. Which management function is Jerome engaging in when he monitors his HR​ activities?

Controlling

Mintzberg divided managerial activities into ten different roles. Managers engaged in transmitting information to employees would be engaged in which of the following informational​ roles?

Disseminator

EI has been shown by researchers to lead to improved workplace​ performance, yet the use of EI testing may be dismissed and is not always recommended during the selection process because​ ________________.

EI tests are not necessarily predictive of performance for all types of jobs

During which point in the week are people in the United States usually in the worst​ mood?

Early in the week

Job satisfaction ratings were consistently high over a​ thirty-year period, and then job satisfaction ratings declined dramatically in 2007. What might be the reason for this​ decline?

Economic conditions.

Peggy and Sean are in terrible moods when they arrive at the office. Which of the following best explains why their coworkers will probably be in bad moods by the end of the​ day? Emotional labor Emotional repression Emotional transfer Emotional contagion Emotional dissonance

Emotional contagion

Which of the following best describes the difference between emotional labor and emotional​ dissonance?

Emotional labor is displaying emotions because your job requires you to do​ so; emotional dissonance is the tension between your displayed and felt emotions.

Which of the following best describes affective events​ theory? Job satisfaction affects rational reactions to events at work. Job performance affects emotional reactions to events at work. Emotional reactions to events at work affect​ self-esteem. Job satisfaction affects emotional reactions to events at work. Emotional reactions to events at work influence job performance

Emotional reactions to events at work influence job performance.

Jeremy has been dissatisfied in his job. He has revised his​ resume, updated his LinkedIn​ profile, and accepted an invitation to interview with a competitor firm. Which response to dissatisfaction is Jeremy engaging​ in?

Exit

A grocery store has job openings for stockers. These positions require workers to unload shipments and stock​ shelves, and workers must be able to​ bend, stretch,​ twist, or reach with​ his/her arms, body​ and/or legs. Which basic physical ability would be most important in this​ job?

Extent flexibility

Which of the following best describes the difference between felt emotions and displayed​ emotions?

Felt emotions are the​ employee's real​ emotions; displayed emotions are the emotions an organization requires an employee to show.

Which of the following value dimensions identifies a culture with little distinction between male and female​ roles?

Femininity

The director of the​ county's humane society participates in the groundbreaking ceremony for the humane​ society's new facility and delivers a speech thanking those who donated to the building fund. Which of​ Mintzberg's managerial roles does this best​ describe?

Figurehead

Gertrude prefers​ rule-regulated, orderly, and unambiguous activities. According to​ Holland's personality-job fit​ theory, which of the​ following jobs would suit her​ best?

File clerk

Which of the following jobs would be considered a customer service​ job?

Flight attendant

An overall intelligence​ factor, as suggested by the positive correlations among specific intellectual​ abilities, is known as which of the​ following?

GMA

​Alex's team is extremely diverse in terms of age. He is especially surprised by the differences among his team members in their loyalties. Joan is very loyal to her career. Mark is exceptionally loyal to the relationships he has forged while Alex is loyal to himself and his relationships. Mark is most likely a member of which​ generation?

Gen Xers

Mary is the Chair of the Board of Directors for a private equity company. She is leading the team selecting a new CEO. She has asked you for advice on what characteristics she should seek out in candidates that may be important to their job success. What trait would you recommend that she look for in​ candidates?

High conscientiousness

A​ country's culture is observed as one in which people prefer to act as individuals rather than as members of groups. There are well defined separate roles for men and women. Laws are used extensively to reduce uncertainty and large inequalities of wealth are tolerated. According to​ Hofstede's framework, which of the following dimensions of culture is reflected in this​ country?

High power distance

Annette has been told that she is​ critical, skeptical,​ determined, and sometimes stubborn. She has also been told that she has great drive and an original mind. Annette might best be described by the MBTI as​ a(n) _____________________.

INTJ

As outlined in the​ Myers-Briggs Type Indicator​ (MBTI) personality​ framework, someone with​ vision, drive, and originality might be classified as​ a(n): ________________.

INTJ

Rebecca has noticed that the female attorneys at her law firm are interrupted significantly more than the male attorneys in meetings. Male attorneys also regularly cut off the female attorneys before they are able to complete their ideas.​ Rebecca's law firm is experiencing which type of​ discrimination?

Incivility

Keith is a​ married, bilingual,​ African-American construction worker. Based on the organizational behavior​ model, this data represents which of the following to​ Keith's new​ employer?

Inputs

​High-performance employees are most attracted to organizations that have managers who excel in which of the following skill​ areas?

Interpersonal skills

Keith is an​ African-American construction worker who goes to college at night and studies construction management. One day while getting ready for his​ shift, Keith opened his locker and found that a coworker had placed a Confederate flag inside. Keith is a victim of which of the following forms of​ discrimination? Intimidation Exclusion Sexual harassment Mockery Incivility

Intimidation

Jenna is a store manager currently engaging in her leadership role by creating conditions within which productive work can be achieved. In which of the following activities is Jenna most likely to be​ engaging?

Jenna is helping motivate her employees.

According to the​ ADA's definition of a​ disability, which of the following would NOT be considered a​ disability?

Kleptomania

A manager who is working with a supplier who better understands a unique customer need is engaged in which of​ Mintzberg's ten management​ roles?

Liaison

Since polygraphs cannot be used to hire summer seasonal retail​ associates, Gail is seeking advice for improving her selection process. Last​ year, she terminated more than 50 percent of her seasonal hires for theft. This​ year, she wants to identify personality traits in candidates that may indicate a relationship to​ "cheating." What characteristic would you recommend that she avoid in​ applicants?

Low levels of conscientiousness

Victoria has been experiencing increasing levels of dissatisfaction in her job. While not outspoken within her​ firm, she has been passionately vocal in defending her organization when attending local chamber events that have criticized her firm for a recent workforce reduction that was highly publicized. She continues to hope that things will get better. Which response to dissatisfaction is Victoria engaging​ in?

Loyalty

Which of the following best describes the difference between Machiavellians and​ narcissists?

Machiavellians are more manipulative than narcissists.

Vivian is the CEO of a large corporation. She has identified hidden barriers to advancement for minorities in her company and wants to improve the diversity of her managerial force. Which of the following strategies should Vivian​ use?

Make​ advancement-selection systems more transparent.

Generations within a population share many characteristics based on societal experiences. Which of the following would generally be viewed as being more narcissistic than their​ parents?

Millennials

Which of the following identifies a key difference in the way minorities and Caucasians perceive workplace​ discrimination?

Minorities perceive discrimination to be more prevalent in the workplace than Caucasians do.

Jerome is the HR manager for the XYZ Company. Which management function is Jerome engaging in when he restructures the entire HR department with a detailed description of what tasks are to be done and who is to do​ them?

Organizing

Management functions include which of the​ following?

Organizing

Culture influences personality testing responses both positively and negatively. Which of the following statements is TRUE about the influence of culture on personality test​ responses?

People in individualistic countries trend toward​ self-enhancement.

A​ person's measurable behavior traits are collectively known as which of the​ following? Affect Heredity Personality Competition Emotion

Personality

Which of the following disciplines focuses on the individual as a unit of​ analysis, rather than on the group or organization​ system?

Psychology

Organizational leaders should examine their workforce to determine whether target groups have been underrepresented. If that is the​ case, which of the following can be an effective way to correct the​ problem?

Recruiting materials to show the minority individuals in positions of power within the organization.

Two employees were very different in terms of​ age, gender, and other demographic data but they shared a common love of dogs and gardening as well as family commitment. What other commonalities might bond these employees in terms of​ deep-level diversity?

Similar personality

Which of the following identifies the most important difference between social psychology and​ anthropology?

Social psychology focuses on​ people's influence on one​ another; whereas, anthropology seeks to understand differences in​ people's fundamental​ values, attitudes, and behavior.

Which of the following is NOT TRUE of social​ sharing? Social sharing can help individuals to regulate their emotions. Social sharing affects other people. Social sharing involves continuing to bottle up emotions. Social sharing requires caution when selecting the listener to be sure the individual will respond sympathetically. Social sharing is also known as venting

Social sharing involves continuing to bottle up emotions.

Adam is a​ 25-year old Millennial who is considered a​ super-star manager at a technology company. He has been asked to hire a team of IT specialists to launch a new product. While reviewing the stack of​ applications, he noted only one​ candidate, Jason, who has work experience of over 20 years. Adam realizes that this candidate is probably his​ dad's age and he considers his dad​ outdated, with poor IT​ skills, and slow to learn new skills. All the other candidates cite 1 to 3 years of work experience after college. Adam decides not to interview Jason. What is the likely basis for​ Adam's decision?

Stereotyping

Which of the following statements about the U.S. culture is​ correct?

The U.S. is very individualistic.

​Evidence-based management bases decisions on which of the​ following?

The best available scientific information

Which of the following is the best description of job​ involvement? The degree to which people identify with an organization. A​ person's belief that his or her job performance is meaningful. A negative feeling about​ one's job based on evaluating its characteristics. A positive feeling about​ one's job based on evaluating its characteristics. The degree to which people identify psychologically with their jobs

The degree to which people identify psychologically with their jobs.

Research has shown that women and minorities have greater interest in employers that make special efforts to highlight commitment to diversity. Which of the following demonstrates the best way to apply diversity efforts when building a diverse team within the​ organization?

The selection process

Much research has been conducted on measuring and recording employee​ satisfaction, and there are numerous intricate techniques for gathering information. Which of the following is the most helpful to management to record this type of​ information? Online surveys Oral interviews The single global rating Polls Likert Scale

The single global rating

Which of the following identifies a typical difference between the way men and women perform on the​ job?

There are no consistent differences between men and women relevant to job performance.

Several notable​ leaders, including Jeff​ Bezos, exhibit the physical trait of​ _____________ which has been noted as a hallmark of some very successful leaders.

a bald head

Affect describes​ _______________.

a broad range of feelings and includes both emotions and moods

Jennifer and Matthew are colleagues who began work in the accounting department on the same day. At the end of the​ 60-day probationary​ period, they were both given outstanding ratings and a​ 5% increase. Jennifer was exceptionally happy dancing around the office and planning a celebratory dinner. Matthew said he was very happy and worked diligently in his office for the rest of the afternoon to complete a project and then went home alone. He never shared his news with his coworkers like Jennifer did. Jennifer and Matthew are opposites in their​ ________.

affect intensity

​Deep-level differences between individuals include all of the following EXCEPT​ _____________. cultural identity personality age values sexual orientation

age

Ginger works for an organization that requires employees to engage in a variety of socially responsible projects as part of the​ job, although work hours are not reduced by this participation. In order to have a positive impact on job​ satisfaction, the organization may choose to​ ___________.

allow Ginger to decide whether she wants to participate or not

Fatima is struggling in her job and is experiencing increased dissatisfaction. She related to you that her manager has been unfair to her because her manager gave a promotion to a coworker who deserved it less than she did. She has also said on numerous occasions that she does not like her manager. Just​ yesterday, Fatima shared with you that she intends to continue in her job. You have also been hearing from several other coworkers that she is complaining about her manager to anyone who will listen.​ Fatima's statement that she intends to continue in her job in spite of her dissatisfaction makes you think that Fatima will likely experience​ _______________.

cognitive dissonance

A nonprofit team attempting to reduce your​ state's unemployment rate is partnering with an outplacement firm to host workshops on getting people back to work. The team leader has asked you how they might gain insight into which individuals might be more likely to attend the workshops and networking events in an effort to land a job. What characteristic would you recommend he seek out in candidates to ensure a pool of individuals more motivated in the job search​ process?

conscientiousness

In order to explain human behavior or make valid​ predictions, organizational behavior​ (OB) concepts must​ reflect: _______.

contingency variables

If an organization is currently concerned about low commitment from employees who are demographically different than other employees within the​ organization, the employer​ can________.

create a positive diversity climate

Because of both global and changing labor and trade​ markets, organizations are now much more aware of the importance of​ ______________.

cultural differences

One of the diversity challenges managers have to deal with is​ that, in addition to differences in the employee groups that make up their​ staff, people are much more mobile in​ today's world. If an American​ manager, James, were to accept an assignment in Latin​ America, for​ example, he would need to be particularly aware of the​ _____________ of the workforce.

cultural identity

The attitudes relationship can be modified by all of the following EXCEPT​ _________________. cultural identity its accessibility social pressures direct experience with the attitude the importance of the attitude

cultural identity

The summation of job facets measurement of job satisfaction identifies key elements of the job including all of the following EXCEPT​ _________________.

cultural identity

An HR Director wants to institute a new plan that will increase employee job satisfaction. This will not only improve profitability​ overall, but it will do so by improving​ ________.

customer satisfaction

The majority of research studies have shown a correlation between age and​ _____________.

decreased turnover

A feeling caused by a specific event is called​ a(n) ________.

emotion

Amber noticed that one of her​ employees, Ahmed, was increasingly​ short-tempered at work and​ didn't seem to enjoy his job as much as he used to. After watching Ahmed for a few​ weeks, Amber realized that a change in the way that Ahmed was receiving critical information was leading to frustration and anger. Amber decided to sit down with Ahmed and work through some ideas to reduce his frustration.​ Amber's ability to recognize these emotions in Ahmed is an example of​ __________________.

emotional intelligence

Several studies have indicated that​ _____________ plays an important role in job performance.

emotional intelligence

Teresa is acutely aware of her own emotions and has invested considerable time in learning to read the emotions of others. She has also become adept at understanding the meaning of emotions and how she can best regulate her own emotions.​ Teresa's manager has noticed on more than one occasion that Teresa is very skilled in understanding why she is angry and how to express herself without violating any organizational norms.​ Teresa's manager has determined that Teresa has a high level of​ _____________.

emotional intelligence

Jeff was recently hired as a flight attendant. He is expected to use both mind and body to be cheerful on the job.​ Jeff's flight attendant job requires​ ________.

emotional labor

Jamie has discovered that her firm is dumping toxic waste into a local stream at night. She has approached 3 executives​ (including her own​ manager). No one seems inclined to change any organizational procedures and she is troubled by what her next step should be. Her significant other has suggested she needs to go public with this information. Jamie is experiencing​ a(n) ______.

ethical dilemma

Rather than looking at individual​ characteristics, unfair discrimination assumes​ _____________.

everyone in the group is the same

Emotional labor represents an​ employee's _________________.

expression of organizationally desired emotions

A number of researchers have indicated that moral judgments are largely based on​ ____________.

feelings

Management by Walking Around​ (MBWA) has several limitations including​ ___________.

focus

After some diversity training at​ work, Bob has decided that he needs to make more of an effort to understand​ surface-level diversity traits such as​ _____________.

gender

Companies known as good places to​ work_________.

generate superior financial results

The role of management has changed over time. Working with people from different​ cultures, regulatory​ norms, and holiday variances are all examples of the impact of​ _______.

globalization

Factors that are determined at conception are known as​ _______________.

heredity

Individuals who have trouble regulating their emotions tend to be​ ______________.

high in neuroticism

The effects of dissonance can be reduced by​ __________________.

high rewards

Employees with proactive personalities​ __________________.

identify opportunities and display initiative

The fact that most people believe that weather impacts​ mood, despite evidence that suggests weather and mood are not​ connected, is an example of​ ________________.

illusory correlation

The Director of HR at Multimedia Corporation is concerned about some stereotyping which has occurred in the work environment. To combat this stereotyping the HR director has decided to​ _____________.

institute a diversity training program

The degree to which a person has a positive feeling about a job after evaluating the​ job's characteristics is known as​ ______________.

job satisfaction

Sleep quality affects​ mood, and increased fatigue puts​ workers' health at risk of​ disease, injury, and depression. Studies show that adults report sleeping less than adults a generation ago. As a​ result, a large portion of the U.S. workforce suffers from sleep​ deprivation, sleeping​ ________ per night.

less than 6 hours

​Person-organization fit involves​ _______________________.

matching organizational and employee values and personality

Researchers today are less concerned about matching individuals to specific jobs and more concerned about​ _________.

matching the​ individual's personality and values to the organization

In several different​ studies, researchers have shown a relationship between corporate social responsibility and increased job satisfaction. This relationship is particularly true for​ ___________.

millennials

Groups benefit from diversity when they​ _____________.

mix different types of expertise

Identifying with the goals of an organization and a desire to stay with that organization is known as​ ______________.

organizational commitment

According to the organizational behavior​ model, attitudes, task​ performance, profitability, employee​ behavior, and cohesion are all examples of​ __________.

outcomes

Zappos works to improve customer service employee satisfaction by​ ________________.

paying employees to leave after training

Researchers have indicated that people in a good mood are more creative than people in a bad mood because​ ____________.

people in a good mood produce more ideas

Miguel has been working for his organization for about 10 years and has developed a plan to move forward in the company. His ultimate goal is to achieve economic success. In order to achieve that goal Miguel might need to exhibit the instrumental value of​ _____________.

personal discipline

​Deep-level diversity traits might include​ ______________________.

personality

An HR Director would be wise to recruit and hire individuals who like themselves and see themselves as​ effective, capable, and in control of their environment. These individuals would likely possess​ ________.

positive core​ self-evaluations (CSE)

A retail store owner trying to increase market share might be most interested in the fact that employee satisfaction is related to​ _______________.

positive customer outcomes

Positive emotions are related to effective leadership for all of the following reasons EXCEPT​ ____________. leaders are more effective when they share positive emotions. followers are more creative in a positive environment. positive emotions from a leader lead to more positive social interactions from followers. leaders who focus on inspiring followers encourage cooperation. positive emotions in leaders increase analytic performance of followers.

positive emotions in leaders increase analytic performance of followers

The area of organizational behavior​ (OB) research that is concerned with how organizations can facilitate employee engagement and the development of human strengths and potential is referred to​ as:

positive organizational scholarship

Organizational citizenship behavior​ (OCB) includes​ _______________.

positive​ talk, helping​ others, and going beyond normal expectations at the job

A marketing department at a large international organization is engaged in the statistical analysis and compilation of information on users who logged into the​ organization's website and made purchases within the last year. The marketing department may be using big data to​ _______.

predict behavior of current customers

The systematic study of organizational behavior relates to​ ____________.

predicting behavior

Gayle is part of a new team at work with a goal of developing a training program for new employees. Based on the organizational behavior model outlined in this​ chapter, Gayle's communication with her new group is an example of​ _________.

processes

The local hospital has been focusing its efforts on lowering its costs. Its recent initiative targeted a reduction in the average number of days that a patient is confined to a bed and an increase in the number of​ staff-patient contacts on a daily basis. With the achievement of these​ goals, the hospital has gained​ ________.

productive efficiency

An​ employee's belief in the degree to which they influence their work​ environment, their​ competencies, the meaningfulness of their​ job, and their perceived autonomy is known as​ ________.

psychological empowerment

Research has indicated that tenure and job productivity are​ _____________.

related but not linear

Surveys indicate that more than​ 90% of all Fortune 500 companies have some sort of policy that covers​ _____________.

sexual orientation

When Shawn started at the new​ company, almost everyone within the organization was quick to offer suggestions at meetings and get involved in the decision making process. Although Shawn was normally not a very talkative​ person, the constant involvement of everyone else eventually had Shawn offering ideas as well. This is an example of​ _____________.

situation strength theory

Jessica is attempting to regulate her emotions on the job. She has been trying to suppress her anger about being overlooked for a promotion. She has been talking about the situation and her feelings to her significant other who has been extremely supportive. She has also opted not to talk with her manager about the situation now. Jessica is using the emotional regulation technique of​ ____________.

social sharing

The nine basic physical abilities described in the textbook include all of the following​ EXCEPT_______.

stationary strength

Research indicates a correlation between cognitive ability and​ _____________.

task performance

You have just been promoted to manage a team of production specialists at work. You soon realize that many of the employees seem withdrawn from their work and the​ team, citing issues such as​ stress, negative attitudes about a​ supervisor, and poor interactions with​ co-workers. To combat these problems you examine group​ cohesion, which focuses on​ _________.

the ability of the group to stick together

The emotional or feeling segment of an​ attitude, which is viewed to be the more critical part of an​ attitude, is called​ ________.

the affective component

Fatima is struggling in her job and is experiencing increased dissatisfaction. She related to you that her manager has been unfair to her because her manager gave a promotion to a coworker who deserved it less than she did. She has also said on numerous occasions that she does not like her manager. Just​ yesterday, Fatima shared with you that she has started applying for other jobs. You have also been hearing from several other coworkers that she is complaining about her manager to anyone who will listen.​ Fatima's statement that she does not like her manager reflects​ _______________.

the affective component of her attitude about her manager

The cognitive component of an attitude is best described by​ _______________.

the belief or description that underlies an attitude

Fatima is struggling in her job and is experiencing increased dissatisfaction. She related to you that her manager has been unfair to her because her manager gave a promotion to a coworker who deserved it less than she did. She has also said on numerous occasions that she does not like her manager. Just​ yesterday, Fatima shared with you that she has started applying for other jobs. You have also been hearing from several other coworkers that she is complaining about her manager to anyone who will listen.​ Fatima's statement that her manager has been unfair to her and her reasons for this unfair evaluation reflects​ _______________.

the cognitive component of her attitude about her manager

The EEOC has held that discrimination based on sexual orientation violates the Civil Rights Act of 1964.​ However, current federal regulations only specifically prohibit discrimination based on sexual orientation if the employee is employed​ by: _____________.

the federal government

Someone who relies on logic and reasoning ability would score high in​ _________ on the​ Myers-Briggs Type Indicator.

thinking

Henry realized that he no longer looked forward to going into work after a mandatory reorganization shifted both the specific tasks he was doing and how the tasks were accomplished. According to the summation of job facets measurement of job​ satisfaction, Henry's job satisfaction was impacted by a change in​ _________________.

type of work

Jamal has become very quiet at work. He no longer actively participates in team meetings and organizational functions and seems to be the first one out the door every night. Jamal is exhibiting​ ________.

withdrawal behavior

Research conducted on smiling within the workplace has indicated​ _______________.

your feelings about power dictate whether you return a smile

Which of the following best describes the difference between​ surface-level acting and emotional​ suppression?

​Surface-level acting​ doesn't change the emotion and the individual simply puts forth what they believe the correct emotional response should​ be, while emotional suppression allows the individual to feel and deal with the​ emotion, but at a later time.

Core​ self-evaluations (CSEs) represent the conclusions that people have reached about their​ _____, _____, and​ _______.

​capabilities, competencies,​ self-worth

Sean has been praised for his commitment to manage diversity. He has included personality assessments in his recruitment efforts and interviews include specific questions on​ candidates' values and work preferences.​ Sean's efforts focus on​ _____________.

​deep-level diversity

In the United​ States, research on felt and displayed emotions indicates that employees should display positive emotions like​ _________, and suppress negative emotions like​ _________.

​happiness; anger

A negative response that passively allows conditions to worsen​ (chronic absenteeism or​ lateness, reduced​ effort, and increased error​ rate) is a condition normally associated with subordinates rather than management personnel. The HR Director is attempting to minimize the negative ramifications of this​ response, known as​ ________. In concert with this goal of reducing the​ negative, she is also striving to increase​ ________, which generally results in employees going beyond the normal expectations of their jobs.

​neglect; organizational citizenship behavior​ (OCB)

The broad dimensions of fit are sometimes referred to as​ __________________.

​person-environment fit

Sarah has been attempting to make diversity management a central part of her​ division's policies and practices. She has been paying particular attention to the​ age, race,​ gender, ethnicity,​ religion, and disability status of job candidates. Sarah is addressing​ _____________.

​surface-level diversity