Part 2 Test
harder to encourage
a challenge to ethical behavior, restructurings, cutbacks, and layoffs of recent years have made ethical behavior ________________________
resilient workforce
a company that provides diversity training to its employees is most likely to benefit from a
heterogeneous
a group is said to be ____________________________ when group members have many differences
cohesiveness
a group should encourage less-active members to participate in group activites
agenda
a list of topics to be covered at a meeting
performing
a stage of team development that is characterized by solving organizational problems and meeting assigned challenges.
whistle- blowing
a supervisor's general attitude toward ______________ should be to discourage
an interviewer denying employment to James due to his is an example of
ageism
win-win
approach to conflict, team members work to resolve conflicts in ways that let everyone be a winner
improved communications skills
are a common goal of diversity training, along with improving interpersonal and technical skills, increasing English proficiency, and facilitating mentoring
stereotypes
are generalized, fixed images of other people
self-managing work teams
are groups of 5 to 15 members who work together to produce an entire product.
task groups
are set up to carry out a specific activity and then disbanded when the activity has been completed
Millennials (born 1980-1999)
are the most studied generation to date
acceptance of assignments
characterized by team members willingly taking on the tasks that must be done and then doing them correctly and on time.
ageism
discrimination based on age
sexism
discrimination based on gender stereotypes, is a barrier to diversity that many employers have taken steps to combat and prevent
performing
during this stage the team becomes productive, largely because is has developed through the previous tree stages.
long-term health and success
ethical behavior is part of a range of behaviors that ensure an organization's ________________________________. For a business, that success shows up in the performance of the company's stock
Companies must have a strong
ethical culture
during this phase of team development, members will explore what is expected of them as part of the team, as well as the different strengths of the other team members
forming
equal employment opportunity commission (EEOC)
has the power to investigate complaints, use conciliation to eliminate discrimination when found, an file discrimination charges on behalf of an individual if needed
team productivity, flexible leader
in the context of the team characteristics associated with _______________________ has a leadership style that does not dominate. The leader changes with conditions and circumstances
prejudice
is a preconceived judgment about an individual or group of people.
bona fide occupational qualification (bfoq)
is an objective characteristic required for an individual to perform a job properly. In a few rare cases, such as the Federal Aviation Agency's limit of 64 years of age for airline pilots or acting roles that call for persons of very young or very advanced age, age represents a BFOQ.
environmental pollution and minority employment
it is important for businesses to act inn socially responsible ways because businesses have significant impact on societal issues such as _________________________________. This gives businesses social power
dishonesty
pretending that other people's accomplishments are one's own is a type of ___________________.
Vocational Rehabilitation Act of 1973
requires affirmative action to employ qualified handicapped persons and prohibits discrimination against them for jobs connected with the federal government
patterns of behavior
roles are defined as _________________________ related to employees' positions in a group
societal problems
societal issues are solved, businesses will see increase profits which will strengthen the argument for businesses to solve _________________________
Generation Y Employees (born 1981-1995)
tend to be optimistic and enthusiastic, and they expect that their managers will be eager to act as mentors. They opt for text messaging when they want a quick response and seldom think of email as demanding a quick reply
forming
the first stage of the team development process in which the team members become acquainted with one another and oriented to idea that they are part of a team
managing diversity
the requirement of unique arrangements such as job sharing and telecommuting is one of the challenges of __________________ in a business organization
requires cooperation
the weakness of an organic organization is that it ___________________________ from all the members, which in the real world does not always occur
dishonesty
using the company's resources for personal matters.
sustainability
when organizations want to achieve ___________________, the final step is to track their progress toward meeting their sustainability goals
ethical culture
where supervisors demonstrate ethical behavior and reinforce employees' ethical actions.
