PMG202c Multi
Question 3 What are the four values of the Agile Manifesto? Select all that apply. a. Working software over comprehensive documentation b. Prioritizing documentation over processes c. Customer collaboration over contract negotiation d. Individuals and interactions over processes and tools e. Responding to change over following a plan
a, c, d, e
Which of the following are ways you can be flexible during a presentation? Select all that apply. a. Practice to avoid mistakes that could distract from your message b. Limit practicing so you can improvise based upon audience body language c. Consider the approach you'd take if an unforeseen event shortens your presentation d. Imagine and prepare for possible objections e. Identify and come up with answers to potential audience questions
a, c, d, e
Which of the following include visual representations of data? Select all that apply. a. infographics b. statistics c. mappings d. dashboards e. charts
a, c, d, e
As a project manager, which of the following are personal sources of power? Select all that apply. a. Character b. Role c. Information d. Knowledge
a, d
Question 9 What two problems commonly arise when you fail to implement Scrum completely? Select all that apply. a. A loss of clear roles and responsibilities b. An increase in interpersonal conflict c. A decrease in customer satisfaction d. A temptation to skip events or blend them to save time
a, d
Which of the following are strategies a project manager can use to provide air cover for their team? Select all that apply. a. Limit teammates' knowledge of stakeholder requests b. Increase the project's scope to satisfy stakeholder requests c. Take on tasks when stakeholders request additional work d. Reject a stakeholder request without explicitly saying "no"
a, d
Which of the following are true of work groups? Select all that apply. a. Their work is coordinated or controlled by a single person or entity. b. They work with minimal oversight. c. Their work is independent of a managerial hierarchy. d. They work toward a common goal.
a, d
What actions may help make a meeting accessible for someone with a hearing impairment? Select all that apply. a. Speak loudly and slowly. b. Include all the information presented in a spoken presentation on slides. c. Add closed captions or subtitles to videos. d. Face the person you are speaking with.
b, c, d
What are potential downsides of using instant messaging? Select all that apply. a. Quick response b. Difficult to track c. Informality d. Distraction
b, c, d
What are the key characteristics of successful Product Owners? Select all that apply. a. Independent b. Customer-focused c. Collaborative d. Optimistic
b, c, d
What can be done before a meeting to facilitate a more productive meeting? Select all that apply. a. Recap key action items and share with participants. b. Invite only the people who need to be there and contribute to the meeting goals. c. Set aside time to prepare for the meeting and review necessary materials. d. Prepare an agenda that states the purpose and goals of the meeting.
b, c, d
What can project managers do to support ethical and inclusive leadership? Select all that apply. a. Delegate tasks and motivate team members b. Create equal opportunities for team members to succeed c. Foster a culture of respect d. Invite and integrate diverse perspectives
b, c, d
What does a project manager have to communicate clearly when managing team documents? Select all that apply. a. Who originally created the documents b. How often the documents get updated c. Who has access to the documents d. How documents are used
b, c, d
When communicating with your team, it's important to remember that people process information and learn in various ways. What do these ways include? Select all that apply. a. Email b. Listening c. Doing d. Watching
b, c, d
Why should project managers use visual representations of data? Select all that apply. a. To manipulate the data so the audience only reviews positive information b. To filter information by directing the audience to the most important data points and insights c. To summarize information and condense long ideas and facts into a single image or representation d. To help the viewer make sense of and remember the information the project manager presents
b, c, d
Question 9 In a status update meeting, what questions does the project manager typically address? Select all that apply. a. What lessons can the team learn about what's going well? b. Are there any current or anticipated issues? c. How many tasks have been completed and how many remain? d. Are there any new costs that affect the bottom line? e. Is the team behind schedule, ahead of schedule, or on-schedule?
b, c, d, e
Which of the following tactics may help you be memorable during a presentation? Select all that apply. a. Confirm the audience has no questions before you start. b. Pace yourself by using intentional pauses. c. Make eye contact and use friendly facial expressions. d. Maintain an upright posture with hands at your side. e. Elevate the volume of your voice to emphasize key points.
b, c, d, e
What can you do to address instability when people leave and join your team frequently? Select all that apply. a. Ask new team members to create up-to-date project documentation before starting work. b. Use pair programming so new team members can learn on the job. c. Create a quick onboarding process for new team members. d. Use financial incentives to keep team members from leaving. e. Schedule shorter sprints so departing team members can wrap up work.
b, c, e
In which two of the following categories can project managers group metrics? a. Documentation metrics b. Productivity metrics c. Reliability metrics d. Quality metrics
b, d
What responsibilities do project managers have during the forming stage of team development? Select all that apply. a. Listen as the team addresses problems b. Provide context about the project c. Establish new team norms d. Clarify project roles and goals
b, d
As a Product Owner building a Backlog, what three pieces of information should you include for each item? a. Step-by-step instructions on how to complete the item b. The level of effort to complete the item c. The date the item is due d. A set value for each item, such as dollar signs e. A clear description from the perspective of the customer
b, d, e
What are some of the benefits of developing and maintaining a product roadmap? Select all that apply. a. Teams follow a reliable plan that does not need to change b. Teams and stakeholders understand the sequence of deliverables c. Stakeholders meet with the Product Owner less frequently throughout the project d. Stakeholders notice incremental value over the course of the project e. Teams understand how their efforts relate to the project vision
b, d, e
In what two ways can project managers promote psychological safety? a. Reduce ambiguity by prioritizing tasks b. Create standardized, measurable, and scalable workflows c. Encourage contributions from team members of all ranks d. Schedule time for thoughtful, inclusive discussions
c, d
Question 6 In the VUCA concept, what does volatility refer to? Select all that apply. a. The high number of interrelated forces that influence a project b. A lack of predictability c. A high likelihood of disruptions in your operations d. The rate of change and churn in a business or situation
c, d
Which three of the following are ways to make a meeting more collaborative? a. Set a timebox for a meeting comment period b. Allow participants to set the meeting's purpose and expectation c. Ensure the agenda isn't full of presentations where participants are talked at d. Have a digital, shared meeting document e. Let participants respond in their preferred communication style
c, d, e
Which of the following people are likely to be primary stakeholders in a project? Select all that apply. a. The project client b. The project team c. Business competitors d. The project sponsor
a, b, d
Which of the following strategies could help a team meet a project deadline? Select all that apply. a. Streamline tasks b. Increase the team size c. Rush through task planning d. Eliminate unnecessary tasks
a, b, d
Which of the following tasks or roles could one use to demonstrate project management experience during a job interview? Select all that apply. a. Managing a retail store's inventory changes b. Organizing a big move c. Attending a formal event d. Planning a surprise party
a, b, d
Which steps should be taken when updating a risk management plan? Select all that apply. a. Remove risks that are no longer relevant. b. Include any changes in the mitigation plans. c. Move the plan to a confidential folder. d. Add newly-identified risks.term-200
a, b, d
Which three of the following are benefits of teamwork? a. Fosters creativity b. Encourages accountability c. Clarifies roles and responsibilities d. Helps teams meet project goals
a, b, d
Which three costs are examples of resource cost rates? a. The cost of a task buffer b. The cost of software to help manage a project c. The cost of labor for a project team d. The cost of materials when building a house
b, c, d
Which of the following could be considered intangible benefits? Select all that apply. a. Customer satisfaction b. Brand perception c. Income earned d. Employee satisfaction
a, b, d
1. Why is it important to initiate a project? Select all that apply. a. Determine if the project's benefits outweigh the costs b. Provide a strong foundation and set the stage for success c. Solidify the scope of a project d. Help the project manager establish a good reputation
a, b, c
How can escalation benefit a project? Select all that apply. a. Provides checks and balances b. Speeds up decision-making c. Encourages team participation d. Makes external dependencies trackable
a, b, c
Which of the following statements is true of the change management process? Select all that apply. a. It requires effective communication from the project manager. b. It includes the successful delivery and adoption of a completed project. c. It follows Waterfall methodology principles. d. It is the sole responsibility of the project manager. -
a, b
Question 8 What are the five principles of Lean methodology? Select all that apply. a. Define value b. Create flow c. Pursue perfection d. Establish pull e. Collect feedback f. Map value stream
a, b ,c, d, f
As a project manager, you want to provide air cover for your team by not explicitly saying "no" to a stakeholder's request. Which of the following are two possible strategies to achieve this? a. Offer to get back to the stakeholder once you gather more information, which may provide time for the stakeholder to reconsider their request. b. Explain to the stakeholder that their request won't be possible under the current constraints of the project. c. Have each teammate email the stakeholder giving their perspectives on why the request cannot be completed. d. Refer the stakeholder to project management best practices such as how to effectively complete a project.
a, b
Collaboration tools allow teammates to do what two tasks? a. Check in with each other efficiently b. Comment on topics related to the project c. Demonstrate an overview of the project d. Visualize the team's progress
a, b
Collaboration tools such as email or chat allow teams to do what tasks? Select all that apply. a. Check in on project tasks b. Work collectively and closely with other team members c. Plan the budget d. Visualize project task completion
a, b
What can a project manager do to manage changes effectively and encourage project adoption? Select all that apply. a. Communicate clearly by being transparent and upfront with their ideas b. Create a sense of ownership and urgency around the project c. Avoid having team members as advocates because they may be too enthusiastic about the project d. Encourage supervisors to use their authority to force employee adoption -
a, b
What questions can project managers ask themselves in order to help manage change effectively? Select all that apply. a. How will the organization react to change? b. What are the best means of communication to convey the change? c. Which leaders shouldn't be informed of the change? d. Which influencers in the organization can affect the change? -
a, b
When assigning tasks to team members, what two factors should you mainly consider? a. Project timeline b. Overall workload c. Task interest d. Task novelty
a, b
Which of the following are relevant project documents you should link to in your project plan? Select all that apply. a. RACI charts that define roles and responsibilities for individuals on a team b. The project charter that defines the project and outlines project goal details c. Daily review emails and messages between the stakeholders, project manager, and project team d. The organization chart that depicts everyone who works in the company with their contact information
a, b
How can project managers navigate organizational culture while working on projects? Select all that apply. a. By making observations b. By asking questions c. By understanding their impact d. By creating a Project Management Office (PMO) -
a, b, c
What should a project closing report's resources section include? Select all that apply. a. Links to the original project plan b. Technical information for product deliverables c. Documentation of stakeholder feedback d. Phone numbers of all team members and stakeholders
a, b, c
When creating a budget, a project manager must do which of the following? Select all that apply. a. Budget for surprise expenses b. Review and reforecast throughout the project c. Understand stakeholder needs d. Approve budget increases
a, b, c
When creating milestones as a project manager, what should you avoid? Select all that apply. a. Using milestones as tasks because milestones should represent big moments in time and tasks are how to get there b. Having no milestones because tasks are all you need to complete the project c. Setting too many milestones because you want to appear ambitious to stakeholders d. Managing your milestones in one project management tool to stay organized
a, b, c
Which of the following are benefits of an internship? Select all that apply. a. Get short-term, hands on industry experience b. Network with people in your desired industry c. Boost your resume d. Get a guaranteed permanent position -
a, b, c
Which of the following are examples of how a project manager empowers their team? Select all that apply. a. Allows team members to make some decisions for the project b. Delegates project responsibilities c. Uses team members' input in project planning and execution d. Asks team members to get approval before communicating directly with stakeholders
a, b, c
Which of the following are phases of the project life cycle? Select all that apply. a. Initiate the project b. Close the project c. Execute and complete tasks d. Improve and control
a, b, c
Which of the following are typical responsibilities of project team members? Select all that apply. a. Take on multiple project tasks b. Carry out day-to-day project tasks c. Provide technical expertise d. Initiate the project
a, b, c
Which of the following responsibilities typically belong to the project manager? Select all that apply. a. Control change and monitor project quality b. Develop the project management plan c. Direct project work and report on progress to stakeholders d. Sign off on the budget
a, b, c
Which of the following risk types most commonly impact projects? Select all that apply. a. Budget risks b. Scope risks c. Time risks d. Inherent risks
a, b, c
Which three of the following responsibilities can belong to the project sponsor? a. Play a key leadership role throughout the project. b. Ensure that the project delivers the agreed upon value to the business. c. Fund the project. d. Plan and organize the project.
a, b, c
Why should you share your communication plan document with your team? Select all that apply. a. Let them offer feedback b. Ensure you aren't missing crucial information c. Make them aware of the plan d. Let them make changes to the plan
a, b, c
Your team has completed their project, but you've neglected to close it out and confirm all work is done. What sort of impact can this create for your organization? Select all that apply. a. Damage your relationship with the customer or client b. Negatively impact scheduled launch dates c. Put your organization at legal risk d. Remove unnecessary budgetary expenses
a, b, c
What four items do stakeholders need to approve before the planning phase can begin? a. Project charter b. Project goals c. Project scope d. Project deliverables e. Project name
a, b, c, d
Which four of the following should project managers identify before creating a communication plan? a. Communication barriers b. Communication methods c. Project stakeholders d. Communication goals e. Anonymous survey questions f. Project risks
a, b, c, d
Which five of the following categories are part of a communication plan? a. Recipients b. Communication goals c. Delivery methods d. Communication type e. Key dates f. Communication style
a, b, c, d, e
What are the benefits of a Gantt chart? Select all that apply. a. It features the start and end dates of each task b. It's a highly visual representation of the project's tasks c. It has a clear breakdown of who's responsible for what work d. It displays comments from stakeholders e. It allows easy communication between teammates f. It shows when tasks are due for a project
a, b, c, f
As a project manager, you introduce a new tool to the team on Monday and tell them to be ready to use it by Wednesday. Your team members are resistant to using it. They also report that technical issues with the software are keeping them from completing tasks. What three steps could you do next time to ensure a smooth transition? a. Introduce the tool to the team earlier than on Monday. b. Test the tool thoroughly before rolling it out to the team. c. Have the team take an online training course after introducing the tool. d. Set up training for the tool before the team uses it.
a, b, d
As a project manager, you're trying to take all the right steps to prepare for the project. What steps should you take? Select all that apply. a. Identify and prepare for risks that could impact the project. b. Understand the work the team needs to do to achieve their goals. c. Coordinate the current budget to match other project budgets. d. Form the project plan with the team so they have a shared understanding of the project.
a, b, d
For what three reasons is it important to close a project once it is complete? a. It protects the credibility of the project manager and project team. b. It helps an organization avoid unfavorable scenarios, such as stakeholders that are unaware the project has ended. c. It ensures an effective change management process. d. It helps project managers avoid incidents such as abandoned projects or never-ending projects.
a, b, d
How does stakeholder analysis benefit a project? Select all that apply. a. Gets the right people involved at the right time b. Builds partnerships necessary for project success c. Lowers project costs d. Helps the project team avoid surprises
a, b, d
Question 10 As a project manager, how can you protect the team from changes to the project? Select all that apply. a. Document initial expectations of the project. b. Clearly identify any project changes. c. Limit communication outside the team once the project begins. d. Let the stakeholders know how changes impact the budget and schedule.
a, b, d
What are the key benefits of a communication plan? Select all that apply. a. Keeps people engaged and motivated throughout the project b. Improves overall effectiveness of communication c. Provides guidance on technical project terms d. Involves stakeholders in effective conversations
a, b, d
What potential barriers should you consider when making a communication plan? Select all that apply. a. Time zone limitations b. Linguistic and cultural differences c. How competitors communicate d. Privacy or internet access issues
a, b, d
What questions can project managers ask to optimize and streamline communications? Select all that apply. a. What is working in how we communicate with you about the project? b. How can we improve communications with you? c. How are you implementing the content we communicate? d. What is not working or is not effective in our communication?
a, b, d
What tools can a project manager incorporate to assist in project adoption? Select all that apply. a. Feedback mechanisms, such as surveys, to capture stakeholder input b. Flowcharts to illustrate the project's development process c. Reporting charts to show the relationships among people and groups within the organization d. Culture mapping to illustrate how the company's values, norms, and employees behavior may be affected by the project -
a, b, d
When creating a critical path, what does a network diagram help visualize? Select all that apply. a. Which non-essential tasks are not on the critical path b. The path of work from the start to the end of the project c. Which skilled teammate can work on each task d. The tasks that can be performed in parallel
a, b, d
Which of the following are important to understand in the planning phase? Select all that apply. a. Schedules b. Budgets c. Customer feedback d. Risk management
a, b, d
Which of the following are project manager responsibilities during the execution phase? Select all that apply. a. Handle communication for the team b. Manage the project's progress c. Do the majority of the work d. Make adjustments to the schedule, budget, and resources -
a, b, d
Which of the following are project manager responsibilities during the initiation phase? Select all that apply. a. Get project approval b. Determine resources needed c. Create a budget d. Define project goals -
a, b, d
Which of the following are project manager responsibilities during the planning phase? Select all that apply. a. Create a budget b. Set the schedule c. Get project approval d. Establish the team -
a, b, d
Which three of the following situations can lead to role confusion on a project? a. When workloads are unbalanced b. When team members perform overlapping work c. When only one person is designated as accountable d. When ownership of decisions is unclear
a, b, d
Why should project managers communicate risks clearly to key stakeholders? Select all that apply. a. To get them to provide additional teammates, if necessary b. To increase trust in the relationship c. To deflect blame on project issues, if necessary d. To convince them to provide an increase in budget, if necessary
a, b, d
A spreadsheet is a versatile tool that helps a project manager to do what? Select all that apply. a. Manage budgets b. Track tasks c. Communicate with teammates d. Build charts e. Create timelines
a, b, d, e
How do graphs and charts help present data? Select all that apply. a. Inform the audience about a new trend or valuable piece of information b. Compare values and demonstrate how individual parts contribute to a whole c. Puzzle the audience to think more intensely and remember the data d. Analyze trends and behaviors over set periods of time e. Demonstrate the relationships between data sets
a, b, d, e
A project manager works with a stakeholder for months to open a community greenhouse. The stakeholder changes their expectations and the project timeline. What actions can the project manager take to resolve this issue? Select all that apply. a. The project manager can establish a timeline to complete this project and propose a follow-up project. b. The project manager avoids the stakeholder and continues with their original plan. c. The project manager can review the contracts with the stakeholder to include the timeline and the budget. d. The project manager meets with the team to determine who is not doing their job correctly.
a, c
In which of the following scenarios does the project manager implement documentation well? Select all that apply. a. The key stakeholder determines they want to add a feature to the product in development. The project manager includes this update in the project charter and communicates it to the team. b. Because the project manager doesn't have all the project's details, they ask a current team member to onboard the new team member. c. The project manager shares the project timeline on a cloud-based document sharing program. d. A stakeholder talks with two different team members and receives conflicting information on a vendor. They cannot find information about the vendor in the shared document drive.
a, c
What are two benefits of making a work breakdown structure (WBS)? a. You and your teammates can easily identify the tasks you assigned to each milestone. b. You can get a sense of each stakeholder's workload. c. You have a visualization tool that assists in assigning tasks. d. You can assign tasks to two or more team members.
a, c
What are two potential consequences of a project manager failing to properly initiate a project? a. Stakeholders might not agree on what success looks like. b. New dependencies can arise. c. Resources can be underestimated. d. External risks can affect project success.
a, c
Who does the project manager need to get approval from before indicating a Go for the project? Select all that apply. a. Key stakeholders b. Vendors c. Project sponsor d. Project team members
a, c
Consider this Office Green scenario: A member of the marketing team suggests allowing customers to choose from an additional three plant colors. What can help prevent project scope creep in this scenario? Select all that apply. a. Get clarity on project requirements. b. Go along with the member's suggestion. c. Make project plans visible. d. Create a plan for dealing with out-of-scope requests.
a, c, d
Digital documents, such as Google Docs or Microsoft Word, help a project manager complete what three tasks? a. Create agendas b. Chat efficiently with the team c. Outline project scope and next steps d. Track and review team processes
a, c, d
Project managers should follow which three best practices when assigning tasks to complete milestones? a. Balance the workload of tasks between teammates. b. Assign deadlines to tasks, but not milestones. c. Consider teammates' familiarity with the tasks. d. Add an assignee and due date to each task.
a, c, d
Suppose that you're starting as a project manager for a new client. What three strategies can you use to decrease the likelihood of scope creep and make the project a success? a. Set ground rules and expectations for client involvement once the project begins. b. Keep complicated documents from the client because you don't want to confuse them. c. Ask for constructive criticism on the initial product proposal. d. Show the client the details of what you're going to create and how much it will cost.
a, c, d
The risk management process can provide project managers a better understanding of what information? Select all that apply. a. What could go wrong with the project b. When exactly the risk will occur c. Who the project manager needs to consult about a risk d. How could the project manager mitigate the potential risk
a, c, d
What happens during a project closing? Select all that apply. a. The project manager and team confirms all project tasks are complete. b. The customer identifies new deliverables and ongoing task work. c. The team obtains formal recognition from key stakeholders that the project is complete. d. The team executes remaining project management processes, such as procedural or administrative work.
a, c, d
Which of the following are benefits of a contracting job in project management? Select all that apply. a. Developing a professional network b. Guaranteeing a permanent position with a company c. Building a portfolio d. Experiencing different kinds of companies and project types
a, c, d
Which of the following are important project management responsibilities? Select all that apply. a. Managing tasks b. Managing company operations c. Planning and organizing d. Controlling costs -
a, c, d
Which of the following are steps in the procurement process? Select all that apply. a. Contract writing b. Analyzing c. Initiating d. Controlling
a, c, d
Which of the following are true regarding a team celebration at the end of a project? Select all that apply. a. It fuels positive change within the team. b. It typically needs to be approved by stakeholders. c. It helps improve collaboration on future projects. d. It can be a team-building exercise.
a, c, d
Which of the following is true of effective communication in project management? Select all that apply. a. It is clear, relevant, and frequent b. It does not require follow-ups c. It helps projects run on time and meet expectations d. It continues throughout the entire project
a, c, d
Which of the following may impact ethics in procurement? Select all that apply. a. Interaction with state-owned entities b. Union contract negotiations c. Bribery or corruption d. Sole-supplier sourcing
a, c, d
Which of the following should a project manager include in a centralized planning document, also known as a dashboard? Select all that apply. a. Instructions for how to use the centralized planning document b. Previous project deliverables c. Links to any non-spreadsheet files d. A brief project description
a, c, d
Which three of the following tools can help organize project plans and documents? a. An overview sheet (dashboard) b. A RACI chart c. A centralized planning document d. A shared file drive e. A stakeholder map
a, c, d
Why should project managers learn about organizational culture? Select all that apply. a. So they can demonstrate how a project supports the company's mission and values b. So they can assign the right number of people to a project c. So they can manage change effectively d. So they can communicate more effectively with teams -
a, c, d
What should a project manager do to ensure an effective closing process? Select all that apply. a. The project manager confirms the work is done and the agreed-upon closing processes are executed. b. The project manager invites the stakeholders to provide the notes from their independent retrospective. c. The project manager completes a project closeout report. d. The project manager gives the stakeholders an impact reporting presentation. e. The project manager hosts a retrospective meeting for the team.
a, c, d, e
How can you foster effective communication within your team? Select all that apply. a. Obtain feedback and incorporate it going forward b. Allow teammates to use any communication platform they prefer c. Send identical message content to both teammates and stakeholders d. Recognize and understand individual differences
a, d
Which of the following accurately describe how organizational structure impacts project management? Select all that apply. a. It affects the availability of resources that can be devoted to a project. b. It affects the client's criteria for success. c. It affects the client's project satisfaction. d. It affects the project manager's level of authority and their ability to make decisions that impact the larger organization. -
a, d
Which of the following are best practices for concise emails? Select all that apply. a. Add a note at the top that some details may not be relevant to certain recipients b. Write in one long paragraph to save space c. Include as much detail about a situation as possible d. Lead with key points and action items
a, d
Which of the following is a way to define a project? Select all that apply. a. A series of tasks that need to be completed to reach a desired outcome b. An endeavor with unlimited deliverables from stakeholders c. An ongoing process with no defined end date d. A unique, temporary pursuit that has a defined beginning and end -
a, d
Which of the following statements are true of RACI charts? Select all that apply. a. Define project roles and responsibilities to ensure efficiency b. Record the level of risk stakeholders bring to the project c. Assess each stakeholder's ability to participate and build necessary partnerships d. Determine which stakeholders are responsible for which tasks
a, d
Work management tools primarily help a project manager complete what two tasks? a. Track and visualize the team's progress b. Quickly communicate with team members c. Build documents, such as meeting agendas d. Assign roles to team members
a, d
What required skills are typically listed in project management job postings? Select all that apply. a. Budget preparation and monitoring b. Web design c. Social media marketing d. Organizational management e. Communication skills -
a, d, e
In what two ways can project managers listen and communicate effectively? a. Celebrate team success and milestones b. Ask team members how they prefer to communicate c. Hold regular team meetings d. Create motivation by rewarding good work
b, c
Question 3 Who does the project manager need to get approval from before indicating a Go for the project? Select all that apply. a. Project team members b. Project sponsor c. Key stakeholders d. Vendors
b, c
What does it take for a project manager to ensure a project stays on-track and on-budget? Select all that apply. a. Networking b. Careful planning c. Collaboration d. Technical industry experience -
b, c
Which of the following activities are steps in a stakeholder analysis? Select all that apply. a. Determine which stakeholders should be excluded from the project b. Assess each stakeholder's level of interest and influence c. List the stakeholders impacted by the project d. Assess each stakeholder's reputation and level of experience
b, c
Which of the following demonstrates a project manager keeping the project in scope? Select all that apply. a. The key stakeholder has had to meet with the project manager several times to define the project scope. The project manager is delaying meetings and is unclear about project tasks. b. The key stakeholder meets with the project manager to set the scope and deliverable agreements in writing. The project manager keeps the key stakeholder informed while communicating with project team members. c. The key stakeholder and the project manager clearly define the project scope in the initial planning stage. The project manager documents all the details to be referred to throughout the project life cycle. d. The key stakeholder clearly states the project needs to be completed in six months and must stay within scope. The project manager has not been able to keep the project on schedule and has yet to inform the key stakeholder of the delay.
b, c
Which of the following scenarios exemplify how a project manager can use interpersonal skills? Select all that apply. a. The timeline is set for the Office Green project. You tell the web designer on Wednesday that you'll need a complete mock up for the site by Friday. b. The web designer on your project tells you that they're not sure they can meet the deadline for all the mock up pages. You ask the designer some questions about the project, such as what amount of time they need for each page mock so you can help prioritize what is feasible. c. The person on your team in charge of contracts now needs to split their work time with another team. You request a meeting with that team's project manager to identify if any of their project deliverable dates are competing with your project's timeline. d. You're managing a project with team members who are on multiple projects. You asked the team members to prioritize your project because you know there are many overlapping due dates.
b, c
Which questions can help project managers learn about a company's organizational culture? Select all that apply. a. How much revenue did the organization earn last year? b. How do employees prefer to communicate? c. Which style of project management does the company use? d. What day was the organization founded?
b, c
Which two tools can help determine the best type of communication for those involved with the project? a. Project charter b. Stakeholder map c. RACI chart d. Risk register
b, c
A project charter adds value to projects in what three ways? a. Includes a plan to mitigate potential risks b. Sets up a framework for what project work the team needs to do c. Helps project managers communicate project details to others d. Allows project managers to get organized
b, c, d
A project manager is leading an initiative that includes changing an organization's logo and slogan. What mandatory tasks should be part of the critical path? Select all that apply. a. Get employees to respond positively in a survey b. Determine a new slogan c. Set a budget d. Receive sponsor approval
b, c, d
As a project manager impacting an organization, you want to build a great team. Which of the following would a project manager do to build a great team? Select all that apply. a. Address the team's needs whenever it's most convenient for the project manager's schedule. b. Take the time to understand each team member's motivations, strengths, and weaknesses. c. Allow the team members to have input and ask questions. d. Understand the customer's requirements to better shape the skills needed for the team. -
b, c, d
As a project manager, part of your communication plan is to identify risks and present barriers in-person. What additional details does the communication plan need to include? Select all that apply. a. Duration b. Type of communication c. Frequency d. Location
b, c, d
As a project manager, which of the following should you include in the closeout report? Select all that apply. a. Daily project tasks, such as a breakdown in a spreadsheet b. Resources, such as the original project plan c. Open items, such as ideas for changes you'd like to make d. Key accomplishments, such as which objectives the team met
b, c, d
As a project manager, you realize that with the current timeline, it's unlikely you will meet the project deadline. Which of the following strategies could help you meet the deadline? Select all that apply. a. Revise the project schedule without stakeholder approval. b. Eliminate any unnecessary tasks. c. Request more resources, such as an additional team member. d. Identify tasks that can be done in parallel.
b, c, d
As someone moving to a new location, you have several tasks. You have to plan for the various expenses like boxes and movers. You also have to clearly label the boxes, and manage all of the tasks leading up to and during the move. Which project management skills does the move require? Select all that apply. a. Deep technical experience b. Strong planning and communication skills c. Organizational management d. Budget preparation and monitoring -
b, c, d
Imagine that you're a project manager trying to complete a website design. What three activities might be tasks that must be accomplished to complete the project? a. Host a check-in meeting with the team b. Test the website for usability c. Create initial mock-ups of the website d. Implement feedback by the designer
b, c, d
In what three ways does a small closing process at the end of each milestone differ from a formal, more comprehensive closing phase at the end of the project? a. After a milestone closing, during the project, there is no need to reach out to stakeholders. b. After a milestone closing, during the project, stakeholders provide feedback regarding any changes that need to be made going forward. c. A formal closing, at the end of a project, is the last step before a team disbands. d. A formal closing, at the end of a project, includes an impact reporting meeting.
b, c, d
Question 9 Which of the following are examples of external customers? Select all that apply. a. Team members b. Suppliers c. Consumers d. Contractors
b, c, d
The objective for a car company is to launch a new series of cars. Which three of the following could be examples of key results? a. Create a best-in-class midsize sedan. b. Improve the customer satisfaction survey score by 15%. c. Distribute 98% of the product on time to dealerships. d. Meet production deadlines 95% of the time.
b, c, d
Tools like Gantt charts and Kanban boards help benefit team members in what three ways? a. They can translate project contracts like the statement of work (SOW) into number and dollar amounts. b. They can illustrate when they need to complete their individual tasks. c. They can demonstrate how their individual tasks connect to other tasks in the project. d. They provide clear context about work project details.
b, c, d
What are the main purposes of the project closeout report? Select all that apply. a. Celebrate the team's success with a formal congratulations b. Review the project's performance in respect to budget and schedule c. Provide an evaluation of the quality of work d. Document what the team did, how they did it, and what they delivered
b, c, d
What details should be in your project charter? Select all that apply. a. Stakeholder analysis b. Project goals c. Deliverables d. Scope e. Detailed project plan
b, c, d
What does a risk management plan typically contain? Select all that apply. a. A competitor analysis for each risk b. An executive summary c. Probability estimates for each risk d. A mitigation plan for each risk
b, c, d
What steps should a project manager take to make sure a project is closed? Select all that apply. a. Spend any remaining funds in the project's budget b. Ensure all agreed upon project management processes are complete c. Get formal recognition from stakeholders that the project is done d. Confirm all tasks and work are complete
b, c, d
Which of the following are benefits of hosting a retrospective at the closing of a project? Select all that apply. a. Decreases the following project's budget b. Promotes positive changes c. Encourages team building d. Facilitates improved collaboration
b, c, d
Which of the following are examples of internal customers? Select all that apply. a. Suppliers b. Team members c. Organizational departments d. Management
b, c, d
Which of the following are project manager responsibilities during the closing phase? Select all that apply. a. Complete the project proposal b. Reflect on lessons learned c. Ensure all tasks are complete d. Confirm acceptance of the project outcome -
b, c, d
Which of the following are some steps to create a critical path? Select all that apply. a. Consult your main customer. b. Make time estimates. c. Create a network diagram. d. Set dependencies.
b, c, d
Which of the following concepts are part of organizational culture? Select all that apply. a. A company's stock price b. A company's mission c. A company's shared values d. A company's history -
b, c, d
Which of the following factors can lead to scope creep and negatively affect the budget? Select all that apply. a. Attainable timeframes and deadlines b. A vague Statement of Work (SoW) c. Agreements about the project that aren't officially documented d. Last-minute asks from priority stakeholders
b, c, d
Which of the following should you include in a project plan that are essential for project success? Select all that apply. a. Links to tasks in previously successful projects b. All project tasks c. Specifically who are completing what tasks d. A timeline of when the team will complete the tasks
b, c, d
Why is it important for a project manager to properly document a project? Select all that apply. a. Proper documentation ensures nothing in the project can go wrong. b. Proper documentation can pave the way for the success of the project within the time constraints. c. Without proper documentation the team members may receive conflicting information about the project. d. Proper documentation helps communicate any changes to the project's scope.
b, c, d
What are the benefits of the project planning phase? Select all that apply a. Keep teammates from communicating to avoid groupthink when brainstorming ideas. b. Understand the work the team needs to do to achieve their goals c. Get buy-in from key members of the project team d. Coordinate efforts and timelines with other teams e. Identify and prepare for risks
b, c, d, e
Which of the following are included in the project plan? Select all that apply. a. Retrospectives b. Time c. People d. Tasks e. Documentation
b, c, d, e
What details does a communication plan include? Select all that apply. a. How communications should sound b. Who should communicate c. Where the information communicated is stored d. Why and how to communicate e. What to communicate f. How long communications should be g. When communication happens
b, c, d, e, g
As a project manager, you decide to hold video conferences with your core project team and stakeholders as part of your communication plan. What two additional details should the communication plan include? a. Location b. Resource locations c. Duration d. Key dates
b, d
During the closing process, how can you ensure the project has satisfied its goals and desired outcomes? Select all that apply. a. Ensure there are no funds left in the budget b. Check the full scope of the work is complete c. Poll teammates on their level of satisfaction with the project d. Check all tasks and deliverables are completed
b, d
Failing to engage in risk management for your project can have which two of the following consequences? a. You will not be able to use the appropriate tools b. You will not be able to meet project timelines and goals c. You will not be able to establish necessary vendor relationships d. You will not be able to make necessary adjustments to the project plan
b, d
How can project managers ensure plan visibility for stakeholders? Select all that apply. a. Create a risk register b. Keep documents in a centralized location c. Assign tasks to specific team members d. Manage document permissions to give access to relevant information
b, d
What tools can a project manager use to account for issues that may cause a project delay? Select all that apply. a. Sub-tasks b. Task buffer c. Gantt chart d. Project buffer
b, d
Which stakeholders benefit directly (not indirectly) from a project's success? Select all that apply. a. Secondary stakeholders b. Key players c. Minor players d. Primary stakeholders
b, d
Which two of the following communication methods are most appropriate for core project team members? a. Department newsletters on current projects b. Quick virtual check-ins to answer questions c. Formal presentations to advertise project deliverables d. Daily meetings to report on project progress
b, d
Why is it important to perform a cost-benefit analysis during the initiation phase? Select all that apply. a. To set up a framework for what project work the team needs to do b. To add up the expected value, or benefits, of a project c. To outline project goals and how to accomplish them d. To compare the project benefits to the costs
b, d
Project managers use tools to accomplish which of the following activities? Select all that apply. a. Negotiate with vendors b. Build charts and diagrams c. Carry out team-building exercises d. Keep stakeholders informed e. Manage the budget
b, d, e
Which of the following explains how a project manager best accomplishes their responsibilities? Select all that apply. a. Establishes the budget after the project begins b. Helps the team get what they need to keep the project going c. Assigns project tasks to the appropriately-skilled stakeholders d. Communicates key project milestones to stay on task e. Knows what the project team needs to accomplish and when -
b, d, e
2. What two questions can a project manager ask to determine a project's costs? a. What value will the project create? b. How will the user experience be improved? c. What are the ongoing project costs? d. How much time will people have to spend on the project?
c, d
An effective project management communication plan can help with which of the following processes? Select all that apply. a. Team selection b. Culture development c. Project continuity d. Change management
c, d
As a project manager impacting an organization, you want to effectively manage the project. Which of the following would a project manager do to effectively manage the project? Select all that apply. a. Check in with the team as little as possible to increase productivity. b. Change the project end goal to meet the needs of project tasks. c. Understand the impact of each process within the project. d. Frequently communicate the larger project goal to the team.
c, d
As a project manager, you have a weekly video conference with stakeholders as part of your communication plan. What two additional details should the communication plan include? a. Location b. Duration c. Goal d. Key dates
c, d
Once a team launches a project, there's still work to be done. Which of the following scenarios would occur in the landing phase? Select all that apply. a. Work with stakeholders on the prioritization and documentation before building a new product. b. Decide how to deliver an organization-wide announcement and campaign for the project. c. Check that forms and processes are collecting the necessary data to evaluate project success. d. Gather the project team to discuss what they learned during the project and how to improve the process.
c, d
What two steps can a project manager take to overcome the planning fallacy? a. Increase the project's budget. b. Expand the project's scope. c. Consider all risks and carefully examine them. d. Meet with teammates to uncover potential risks.
c, d
When assigning tasks to team members, what two factors should you mainly consider? a. Task novelty b. Task interest c. Project timeline d. Overall workload
c, d
Which of the following are examples of external risk? Select all that apply. a. A breakdown in communication among team members b. A deliverable takes longer than anticipated to complete c. A project vendor goes out of business d. A change in regulatory requirements
c, d
Which of the following is a best practice when estimating the project timeline? Select all that apply. a. Work quickly through the planning process to get the project started. b. Prove competency by trying to resolve timeline concerns without input. c. Escalate any timeline concerns to stakeholders. d. Be thorough during the planning process.
c, d
Which two of the following are examples of success criteria? a. Create a new product feature that will satisfy customers. b. Implement a training service to meet company objectives. c. Deliver training to all appropriate teams to ensure at least 98% of the teams are using the new tool. d. Meet company-wide objective of $50M in revenues.
c, d
Which of the following are true of teams? Select all that apply. a. Encourage accountability b. Collaborate to solve problems in service of a shared goal c. Follow the directives of a single person d. Foster creativity
a, b, d
Which of the following are ways to help you give an effective presentation? Select all that apply. a. Be memorable b. Be precise c. Be forceful d. Be flexible
a, b, d
Which three of the following are benefits of work management and collaboration tools, such as Asana and Smartsheet? a. Focus communication within the context of specific tasks b. Make sharing information and documents easy c. Send instant messages to teammates d. Complete work in real time e. Run effective meetings
a, b, d
Which of the following typically happens during a Sprint? Select all that apply. a. The Product Backlog is refined by the Product Owner as needed. b. The Sprint Goal is changed by the Product Owner as needed. c. The project scope is clarified with the Product Owner as more is learned. d. The work quality improves—or at least stays the same—when compared to the last Sprint.
a, c, d
As a project manager, your organization makes a shift to Agile. To create a sense of urgency, which questions should you ask your team about what's working, and what's not working right now? a. What allows our competitors to outperform us and get their products and features to market more quickly? b. How can we help you become more productive and supported in your work? c. What can we do to cut costs in our product creation and Sprint process? d. How can we change the company's stated mission or values to better align with our work?
a, b
In what two ways does delegating work make project managers more effective leaders? a. Allows project managers to focus on the project as a whole b. Gives team members a chance to add value to the project c. Lets team members feel safe asking questions d. Makes project managers better at meeting stakeholder needs
a, b
What two common problems can a project manager avoid by escalating an issue? a. Trench wars b. Misdirected compromises c. Force majeure d. Risk appetite
a, b
Which of the following are responsibilities that a Product Owner would typically have and a project manager would not have? Select all that apply. a. Create and communicate Product Backlog items b. Timebox management c. Monitor team performance d. Manage stakeholders
a, b
In the three pillars of Scrum Theory, what does inspection refer to? Select all that apply. a. Performing regular evaluations in order to find improvements b. Continuously checking in on progress and deliverables to detect any undesirable changes c. Conducting timely checks towards the outcome of a sprint goal to detect undesirable variances d. Allowing stakeholders a look into project plans
a, b, c
What are some of the tasks Product Owners are responsible for? Select all that apply. a. Continuously maximize the value of the product delivered by the Scrum Team b. Ensure the team builds the right product or service c. Ensure the Product Backlog is visible and transparent to all d. Deal with vendors and contract negotiations
a, b, c
What are the main purposes of a closeout report? Select all that apply. a. Serves as a blueprint to document what the team did, how they did it, and what they delivered b. Evaluates the project's performance with respect to budget and schedule c. Provides an evaluation of the quality of work d. Gives the project manager time to meet with the team one last time to complete missing work
a, b, c
What can be done during a meeting to facilitate a more productive meeting? Select all that apply. a. Practice active listening and non-verbal communication. b. Clearly state the meeting's goals at the beginning of the meeting. c. Encourage everyone to participate, including remote participants. d. Discourage open-ended and personal questions.
a, b, c
What should you do in an escalation email? Select all that apply. a. Make a request. b. Explain the problem. c. State your connection to the project. d. Be serious and assert authority.
a, b, c
Which of the following actions can a project manager take to support team development? Select all that apply. a. Delegate tasks and motivate team members b. Resolve conflicts and listen as the team addresses problems c. Celebrate final milestones and successes d. Encourage competition between team members
a, b, c
Which of the following are examples of quality metrics? Select all that apply. a. cost variance b. number of changes c. issues d. tasks
a, b, c
Which of the following may indicate a task meets the Definition of Done? Select all that apply. a. The product passes all testing requirements. b. The Product Owner accepts the story. c. An independent peer group reviews the product. d. The product meets half of the acceptance criteria.
a, b, c
Which of the following steps are part of dependency management? Select all that apply. a. Continuous monitoring and control b. Efficient communication c. Recording dependencies d. Eliminating dependencies
a, b, c
Which parts of a company ecosystem rely on continuous improvement to have collective and separate successes? Select all that apply. a. Portfolios b. Projects c. Programs d. Performances
a, b, c
Which three of the following scenarios represent a deviation from a project plan? a. A production facility goes out of business b. A project team hits a major milestone on schedule c. A company increases its budget for a project d. A lead designer quits to take another job
a, c, d
Why would you want to blend the Agile and Waterfall approaches? Select all that apply. a.There may be regulatory requirements that insist on certain traditional work processes, such as large requirements documents for certifications. b. A vendor on your project may already be following a traditional approach and the integration of teams will require blending of methods. c. Stakeholders may be more comfortable with traditional approaches and workflows, but, your project team is already established in Scrum and they wish to continue. d. Your team is reluctant to follow one approach or the other, so to make everyone happy, you blend the approaches.
a, b, c
You're the lead project manager at Office Green LLC, a commercial landscaping company focused on interior plant design. Your company's market research team identifies a major shift to workers setting up home offices. Your team wants to pursue this business opportunity. The goal is to deliver their new service, called Virtual Verde, and you don't have any existing project plans to build off of or time to do a lot of prep work. Which factors do you face? Select all that apply. a. Complexity b. Uncertainty and ambiguity c. Volatility d. Budget constraints
a, b, c
Scrum Teams behave according to what core values? Select all that apply. a. Respect b. Focus c. Commitment d. Dissension e. Openness
a, b, c, e
Which of the following are steps in the ethical decision-making framework developed by the Markkula Center for Applied Ethics? Select all that apply. a. Recognize an ethical issue. b. Make a decision and test it. c. Get the facts. d. Weigh the benefits. e. Evaluate alternative actions.
a, b, c, e
From the project manager perspective, which of the following are benefits of using data? Select all that apply. a. Understand performance b. Improve processes c. Solve problems d. Increase the project timeline e. Make better decisions f. Understand your users
a, b, c, e, f
Which five items should you track throughout the project execution phase? a. Progress toward milestones b. Action items c. Project schedule d. Project goals e. Key tasks and activities f. Project costs
a, b, c, e, f
Agile project management works well with projects that take an iterative approach. What does this mean? Select all that apply. a. Project deliverables improve continuously based on feedback b. The team operates within many short blocks of time c. The project will take longer to complete d. Project processes are repeated many times during the life cycle of the project
a, b, d
As an Agile project manager, why is it important to value customer collaboration over contract negotiation? Select all that apply. a. It encourages your team to seek out every opportunity to include the customer or stakeholder during project execution. b. It reinforces that customer satisfaction is the highest priority when building a high quality and valuable product. c. It saves your organization time and money. d. It allows the freedom to collaborate with customers early and often.
a, b, d
How do Agile teams collaborate with their business partners and stakeholders to create business value for the organization and their users? Select all that apply. a. Work together with business people and developers throughout the project b. Help each other achieve the best outcome c. Gather feedback at the end of the project only d. Welcome changing requirements
a, b, d
In Scrum, the Product Owner is responsible for what? Select all that apply. a. Ensuring the product or service fulfill the customers' needs b. Helping the Developers understand what to build c. Coaching and facilitating Scrum events d. Prioritizing the Product Backlog
a, b, d
The use, access, or sharing of what types of confidential or need-to-know information is likely prohibited unless you're given permission? Select all that apply. a. Internal information about your organization's products and services b. User data c. Customer service contact information d. Financial and business data
a, b, d
What actions may help make a presentation accessible for someone with a visual impairment? Select all that apply. a. Use a large font size (minimum 22 points). b. Describe all meaningful graphics in the presentation. c. Use low-contrast colors. d. Provide an accessible electronic format of the presentation.
a, b, d
What are a Product Owner's responsibilities? Select all that apply. a. Clearly communicate and prioritize the Product Backlog b. Make sure the product fulfills the customers' needs c. Facilitate Scrum events such as the Sprint Planning and Retrospective d. Help the team understand the overall goal and mission of the project
a, b, d
What are some common pitfalls of making a product roadmap? Select all that apply. a. Pressure teams to achieve deadlines no matter what it takes b. Put more work into the roadmap than the deliverables c. Conduct regular reviews of the roadmap with stakeholders and the team d. Let stakeholders think the roadmap is set and unchangeable
a, b, d
What does it mean to say that Agile project management takes an iterative approach? Select all that apply. a. The project processes are repeated b. The team takes a subset of all the project's activities and does all the work c. The activities are completed in a linear fashion d. The team operates within many shorter blocks of time
a, b, d
What does the Scrum Team reflect on during a Sprint Retrospective? Select all that apply. a. Were the improvements in the last Sprint helpful or not? b. What improvements are worth exploring in the next Sprint? c. Who was at fault for not accomplishing a story? d. What's working or not working for the team regarding the people, the processes, and the tools? e. What updates should the team make to user stories in the next Sprint?
a, b, d
What is the product owner on your team responsible for? Select all that apply. a. Owning the inventory of work b. Providing the final say on how to prioritize the work c. Running the project team meetings d. Maximizing the value of the product and the work of the team
a, b, d
What tactics can project managers use to prioritize data? Select all that apply. a. Prioritize tasks that contribute most to the project goal b. Identify and respond to signals c. Set hard deadlines d. Align metrics to stakeholder priorities
a, b, d
Which of the following are key reasons to meet with stakeholders? Select all that apply. a. Present a project update b. Make a decision or resolve a major issue c. Provide daily project updates d. Seek out and listen to feedback
a, b, d
Why was the Agile Manifesto developed? Select all that apply. a. The Agile Manifesto was developed to help project managers meet deadlines and stay within their budgets. b. The Agile Manifesto was designed by thought leaders and creators of new methodologies that came together to find common ground between their methods to solve a problem. c. The Agile Manifesto was designed to be a guide that would help project teams please their customers. d. The Agile Manifesto was developed to help keep processes flexible and focused on people: both the team and the users, over the end products or deliverables.
a, b, d
Which of the following elements do effective meetings always have in common? Select all that apply. a. Structured b. Intentional c. Anticipated d. Collaborative e. Inclusive
a, b, d, e
Imagine a tech company wants to use another firm's processor in its new laptop. The project manager writes to the firm's CEO about the mutual benefits and projected sales numbers. Which steps of effective influencing is the project manager demonstrating? Select all that apply. a. Provide evidence b. Establish credibility c. Frame for common ground d. Connect emotionally
a, c
Imagine that a restaurant is moving to a new location and must pass a government health inspection before it can open. What type of dependency is the inspection? Select all that apply. a. External dependency b. Discretionary dependency c. Mandatory dependency d. Internal dependency
a, c
What two qualities should a successful Development Team possess? Select all that apply. a. Cross-functional b. Independent c. Self-organizing d. Self-sufficient
a, c
What typically occurs during the Sprint Review? Select all that apply. a. Demonstrate and inspect the product. b. Synchronize and prioritize activities for the team. c. Explore which items should be considered done in the Backlog. d. Discuss how to better work as a team.
a, c
Which of the following methods can be used to communicate change to stakeholders during a project? Select all that apply. a. Change request form b. Project charter c. Escalation email d. Work breakdown structure
a, c
Which two of the following statements regarding a product vision are correct? a. A product vision makes it clear where your team's boundaries are. b. A product vision tells your team the specific tasks they need to complete. c. A product vision helps your team imagine what the work will be like when they're done. d. A product vision is a short statement that stays constant throughout the project.
a, c
As a project manager, which of the following are your organizational sources of power? Select all that apply. a. Role b. Character c. Network d. Reputation
a, c, d
As an Agile project manager, you should value individuals and interactions over processes and tools. What does this mean for your team? Select all that apply. a. Improve collaboration within the team by effectively using processes and tools to drive and facilitate your project. b. Forgo using processes and tools in order to speed up the production process. c. Work together with your team to help each other achieve the best outcomes possible. d. Have brief conversations rather than long, drawn out email exchanges.
a, c, d
Imagine you are a project manager for a software company. Your team plans to develop a new learning management system (LMS) for a local school district by the end of the quarter. Which of the following factors can potentially push back your release plan date? Select all that apply. a. A member of your development team leaves to take a new job. b. The school district increases the project budget and provides additional resources. c. The Product Owner expands the project to include two additional school districts. d. Your team realizes an epic will take more time to complete than anticipated.
a, c, d
What are attributes of a project team that uses Scrum development? Select all that apply. a. Cross-functional b. Independent c. Customer-oriented d. Self-managing
a, c, d
What are some key skills a successful Scrum Master should have? Select all that apply. a. Leadership b. Budgeting c. Coaching d. Communication
a, c, d
What are some of the main responsibilities of a Scrum Master? Select all that apply. a. Coaching team members to use Agile and Scrum practices b. Acts as the voice of the customer c. Facilitates scrum events such as Sprint Retrospectives d. Minimizes unhelpful interactions or interruptions coming from outside of the team
a, c, d
What are the potential effects on a project team if a project is not closed properly? Select all that apply. a. Negatively impacts the team's time and effort b. Encourages the team to move on to new projects c. Lessons learned could be lost if not recorded correctly d. Diminishes the team's credibility
a, c, d
What can you do to avoid making too many or unfounded product assumptions? Select all that apply. a. Document assumptions and make them transparent to all. b. Ask the Product Owner to double-check and approve assumptions. c. Conduct surveys or focus groups to double-check assumptions, where necessary. d. Discuss assumptions as a team. e. Reuse assumptions from similar, past projects.
a, c, d
What does the Agile Manifesto mean by value delivery? Select all that apply. a. Simplify and maximize the amount of work not done b. Save clients as much money as possible c. Deliver products quickly and frequently d. Deliver highly valuable products to customers
a, c, d
Which of the following are components of a typical value roadmap? Select all that apply. a. A product roadmap b. A product playbook c. A release plan d. A product vision e. A mission statement
a, c, d
Which of the following are examples of productivity metrics? Select all that apply. a. Durations b. Issues c. Milestones d. Projections
a, c, d
Which of the following may help you create an inclusive team environment in meetings? Select all that apply. a. Give everyone your full attention. b. Encourage participants to share a single, similar perspective. c. Formalize initial check-ins for the group. d. Use images that reflect the diversity of the world.
a, c, d
Why would a Scrum Team use a Kanban board? Select all that apply. a. To visualize tasks b. To take fewer notes c. To make it easier to notice work-in-progress (WIP) limits d. To give a better sense of the team's flow of work
a, c, d
You are managing a project and your customer does not know which features they want in the end product. How can Agile help solve your customer's problem? Select all that apply. a. Agile helps your team frequently and quickly get customer feedback. This enables you to make changes as needed and give your customer the product they really want. b. Agile helps you create a product requirements document, formally-approved project plans, and a change control board, with the aim of protecting the team from building something that the customer doesn't want and minimizing any changes. c. Agile enables you to produce more than one version of the product. Then, the customer can decide which one they prefer. d. Agile acknowledges the fact that things change and is designed to embrace these changes as your project progresses.
a, d
Which of the following are product roadmap best practices? Select all that apply. a. Make the roadmap highly noticeable to the team and refer to it frequently. b. Inform the team you finalized the roadmap. c. Fine-tune delivery dates for accuracy well in advance. d. Conduct regular reviews with sponsors, stakeholders, and the team. e. Indicate highest priority and highest value items. f. Make the roadmap highly visible to stakeholders.
a, d, e, f
How does an Agile team create and maintain the right interpersonal and team dynamics to deliver value for the customers and the business? Select all that apply. a. They do their work during intense periods of high workloads followed by periods of light workload. b. They build projects around motivated individuals. c. They do not waste time on face-to-face feedback. d. They know face-to-face conversations are the most effective way to communicate.
b, c
Imagine that a toy company is known for making a popular doll, but their design team decides to test out a new material for the doll's clothes before beginning a new batch. This test has what two types of dependencies? a. Mandatory dependency b. Internal dependency c. Discretionary dependency d. External dependency
b, c
Imagine you are a project manager leading Agile adoption at an organization. Why is it important that you find an executive sponsor to support the change? Select all that apply. a. It guarantees an increase in the project's budget. b. It increases your chances of successfully shifting organizational culture. c. It helps to create a sense of ownership for the change you are creating. d. It helps to answer your team's questions about what's working and what's not working right now.
b, c
Question 9 Under what conditions should you send an escalation email? Select all that apply. a. A project team member identifies a potential risk that may have an impact in several months. b. Key stakeholders need to sign off on a final decision. c. A problem leads to major changes in budget or timeline. d. A problem inconveniences the core project team, but they resolve it themselves.
b, c
What are the benefits of locating a team in the same physical space (also known as co-locating)? Select all that apply. a. The team collaborates effectively over video conferencing platforms. b. The team gets together quickly to get work done or solve a problem. c. The team delivers a higher quality of work at a quicker rate. d. The team works across time zones by coordinating schedules.
b, c
Where does Scrum get its name? Select all that apply. a. Scrum refers to a football team's huddle. b. Scrum refers to a formation in rugby where players huddle closely together with their heads down while trying to gain possession of the ball. c. The purpose of the rugby scrum is for each player on the team to play their role in order to work together and achieve their shared goal. d. Scrum is an acronym for the processes that make up the Agile methodology.
b, c
As a project manager, what are some reasons you might choose to follow a Scrum methodology? Select all that apply. a. It supports and reinforces the Waterfall model. b. It's free and open for everyone. c. It offers a regular and predictable meeting and delivery schedule, with predefined agendas and outcomes for the meetings. d. It has clear roles and responsibilities for your team, but emphasizes the power of the team as a whole.
b, c, d
As a project manager, when can an Agile methodology best support your project? Select all that apply. a. When the project faces constraints, including costs or time b. When the project receives feedback from diverse stakeholders, with competing interests c. When the project may need adjustments along the way d. When the project deliverable is not yet clear
b, c, d
How can the VUCA concept help you decide to use Agile or Waterfall? Select all that apply. a. It helps determine if your project needs more predictive stability than the Waterfall method provides. b. It helps determine if your project is too ambiguous for the Waterfall method. c. It helps determine whether your project is too volatile for the Waterfall method. d. It helps determine how complex your project is.
b, c, d
Imagine you are a project manager for a mobile game that is experiencing significant technical issues. While working on the update, your team members appear unhappy and arrive at work late. What can you do to boost morale and improve the quality of deliverables? Select all that apply. a. Push back the next release date to give the team more time b. Run a team brainstorm session to identify areas for improvement c. Take a training class on team dynamics and how to better work together d. Change up the workflows by pairing people to work together on hard tasks e. Require positive attitudes in team meetings
b, c, d