Principle of Management Exam #2

According to the managerial grid approach, the ideal style of managerial behavior is

9,9

Which of the following is a dysfunctional behavior?

Absenteeism

A person's ability to get along with others in an organization is known as ____.

Agreeableness

When a manager tries to encourage social interaction among his subordinates, he is trying to address their need for ____.

Belongingness

Demonstrating personal excitement or passion about something is part of ________ leadership.

Charismatic

Bullies in the workplace use sarcasm, humiliation, and fear to influence others. This is a form of ____ power.

Coercive

____ is an individual's power to think intelligently and to analyze situations and data effectively

Cognitive ability

Libra Travel agency has a few back-up buses to be prepared in case any of its day-tour buses break down. This is an example of a:

Contingency Plan

____ represents an important method that managers can use to enhance employee motivation

Empowerment

Which of the following is a process perspective on motivation

Equity theory

When Amy is in a room full of strangers she becomes energized to interact with them. Which of the following personality traits does Amy portray?

Extraversion

Which of the following strategies will help companies succeed during the growth stage of a product cycle?

Focusing on creating product differentiation

What is the most important idea for managers to remember from equity theory?

For rewards to motivate employees, employees must perceive them as being fair

Sam, the CEO of a company, has the power to take decisions related to resource allocations. His power is mainly derived from his position in the company. Which power is best demonstrated in the given scenario?

Legitimate

In the GE Business Screen matrix, which of the following is a determinant of industry attractiveness

Market size

____ is an intangible determinant of individual performance

Motivation

____ is defined as the set of forces that cause people to behave in certain ways.

Motivation

____, used to determine individual performance, can be challenging for a manager to impart in an employee

Motivation

Goals are set for and by line-managers are called ____ goals

Operational

According to the path-goal theory, a person with an internal locus of control is most likely to prefer _____ leadership.

Participative

Identify the inducement that an organization provides to its employees

Pay

____ is the relatively stable set of psychological and behavioral attributes that distinguish one person from another

Personality

According to Maslow, an individual is motivated first and foremost to satisfy ____ needs

Physiological

Organizations provide adequate wages, comfortable temperatures, restrooms, ventilation, etc. as a means to address the ____ needs of its employees

Physiological

____ describes activites carried out for the specific purpose of acquiring, developing, and using power and other resources to obtain one's preferred outcomes.

Political behavior

When a subordinate has outstanding performance and his or her supervisor publicly praises it, the supervisor is using

Positive reinforcement

____ is the ability to affect the behavior of others

Power

Annika is excited about her new job. She thinks it will be exciting, fulfilling, rewarding, and allow her the standard of living she is looking for. She has made a(n) ____ with her new employer

Psychological contract

_____ is used by managers to weaken undesired behaviors by creating unpleasant consequences

Punishment

Which of the following is an example of dysfunctional behavior?

Racial harassment

Virtually all larger businesses in the United States use a(n) ____ strategy

Related- diversification

Virtually all larger businesses in the United States use a(n) _____ strategy.

Related-diversification

____ is a counterproductive side affect of using punishment as a reinforcement method.

Resentment

When leaders decide to either give salary increases to their employees or withhold any salary increases, which of the following types of power do they exercise

Reward

An organizational _____ is the formal and informal mechanisms by which employee performance is defined, evaluated and awarded

Reward System

Venus Corp. prohibits its employees from smoking in its premises. This is an example of a(n):

Rule

The starting point in formulating strategies is usually

SWOT analysis

During the decline stage of the product life cycle:

Sales drop

According to the motivation framework, after a worker notices an unfilled need, the next step is:

Searching for ways to satisfy the need

According to Maslow's hierarchy of needs, once an individual has satisfied his physiological needs, he turns his focus towards ____ needs

Security

____ needs are at the top of Maslow's hierarchy of needs

Self-actualization

The set of processes for determining the strategies that will be used by an organization is known as

Strategy implementation

Which of the following will be considered as an organizational strength in the context of SWOT analysis?

Surplus capital

____ are consequences of behaviors in an organizational setting, usually rewards

Valences

Which of the following is an organizational strength?

Well-established distribution channels

According to the two-factor theory, which of the following is a hygiene factor that influences an employee's satisfaction or dissatisfaction?

Working conditions

Complexes of beliefs and feelings that people have about specific ideas, situations, or other people are known as _____.

attitudes.

Punishment involves the use of ____ power

coercive

An organization that pursues a(n) ____ strategy seeks to stand out among competitors through the quality (broadly defined) of its products or services

differentiation

tactical goals are set by:

middle managers

An organization's ____ is a statement of its fundamental, unique purpose that sets a business apart from other firms of its type and identifies the scope of the business's operations in product and market terms

mission

During the growth stage of the product life cycle:

more firms begin producing the product

in the expectancy theory, raises, promotions, stress and resentment are all ____ of an individual's behaviors

outcomes

Bill Lennox is a good man. He demonstrates high moral standards with every decision he takes and inspires others to follow suit. From the given information, we can say that he has ____ power

referent

the top managers of Dietizza, a large low-fat pizza chain plan to increase the profitability of all its outlets by 15% in a period of two years

strategic

Strategic goals are set by:

top managers