Principles of Management Mid-Term

Storming

In the life cycle of a team, conflicts over tasks and ways of operating as a team occur in the ______________________ stage.

All of the above

Management was important in which of these situations: - Egyptian Pyramids - Rise of the Roman Empire - Commercial Success of Venice - Industrial Revolution - All of the Above

Planning

Setting performance objectives and determining the action steps for accomplishing them describes the management function of ____________________________.

A whistleblower

Someone who exposes the misdeeds of others in an organization in an attempt to preserve ethical standards and protect against further wasteful, harmful, or illegal acts is called ____________________________.

Stakeholders

The persons, groups, and other organizations directly affected by the behavior of an organization and holding a stake in its performance are referred to as:

The meeting is too short

The problems typically associated with meetings include all of the following EXCEPT:

Accountability

The requirement for one person to answer to a higher authority for performance results in his or her area of work responsibility is known as _______________________________.

Norms

"Rules" or "standards" that guide the behavior of team members are called _________________________.

Double-check with the spotlight questions

In the checklist for dealing with ethical dilemmas, the text points to one step that is key to testing whether or not a decision may be ethical. The key issues is:

Motivate workers by encouraging them to work in small groups

A follower of Frederick Taylor would be LEAST likely to try to ___________________________________________.

Code of Ethics

A formal statement of an organization's values and ethical principles that provide guidelines on how to behave in situations susceptible to ethical dilemmas are referred to as the organization's ________________________.

Performance efficiency, performance effectiveness

A manager who emphasizes cost containment, even at the expense of missing production targets, is more interested in __________________ than in __________________________.

Groupthink

A tendency for highly cohesive groups to lose their evaluative capabilities is called:

Team

A(n) ______________________ is a small group of people with complementary skills, who work together to accomplish shared goals while holding themselves mutually accountable for performance results.

Interpersonal roles

According to Henry Mintzberg, managerial roles that involve interactions with people inside and outside the organization are called _________________________________.

Technical, human, and conceptual

According to Robert Katz, the essential skills of management can be grouped into 3 categories. These categories are:

All of the above

According to your text, some of the trends and transitions in our current environment that will impact management include: - Preeminence of technology - Demise of "Command and Control" - Importance of Networking - Emphasis on Teamwork - All of the above

All of the above

An effective team displays which of the following characteristics? - Achieves and maintains high levels of task performance - Achieves and maintains member satisfaction - Remains viable for the future - All of the above - None of the above

Ethical Imperialism

An executive who assumes that ethical standards should apply absolutely across cultures and national boundaries is operating under which cultural perspective?

Performance Efficiency

An input measure of the resource costs associated with goal accomplishment is called __________________________.

Scientific Management

Anthony has been watching some of his employees sort and put inventory into storage bins. It appears to him that significant time and effort are being wasted in this process. Anthony decides to analyze the workers' overall task and then select and train workers for specific parts of the job to increase their productivity. Anthony is applying principles of:

Pursuing socially responsible goals may dilute the purpose of the business

Arguments for corporations engaging in socially responsible behavior include all of the following EXCEPT:

Organizing

Assigning tasks, allocating resources, and coordinating activities individuals and groups to accomplish plans describes the management function of _____________________________.

Lower-Level Management

At the ___________________ level, technical skills are particularly important

Minority Rule

Decision by ____________________ is being used when two or three people can dominate the majority or "railroad" the majority into agreeing to a solution.

Five duties of management, four functions of management

Henri Fayol's __________________________ provide the foundation for the _________________________ used in today's businesses.

At a higher level than individuals

In general, teams are expected to perform:

All of the above

Managerial competencies are implied in which of the following managerial elements? - The management processes of planning, organizing, leading, and controlling - The information, interpersonal, and decision-making demands of managerial roles - The managerial activities of agenda setting and networking - All of the above - None of the above

Social standing, job related capabilities

Max Weber believed people in 19th century organizations were in positions of authority based on their ___________________ versus their _______________________.

Controlling

OFC is a small, family-owned business that manufactures and markets fruit spreads. Every day at break time, the owner of the company randomly selects a jar from inventory to serve to employees. Each employee samples the spread and evaluates its quality, This is an example of:

All of the above

Stacey has been confronted with an ethical dilemma in her job at ABC, Inc. and has decided to proceed in a way that most would consider unethical. According to your textbook, Stacey may attempt to rationalize her ethical behavior by convincing herself that: - A behavior is not really illegal - A behavior is in everyone's best interests - Nobody will ever find out - The organization will "protect" her - All of the above

Six or seven team members

Teams can be increasingly difficult to manage as their size increases. The point at which team size becomes a significant input factor in effective group process is ______________________________.

Complete elimination of personality conflicts

Teams provide many benefits including all of the following except:

Human Relations

The Hawthorne Studies contributed to the emergence of the ________________________ movement as an important influence on management thought during the 1950s and 1960s.

All of the above

The Hawthorne Studies have been criticized for which of the following reasons? - Poor research design - Weak empirical support for the conclusions drawn - The tendency of researchers to over generalize their findings - All of the above

A research program on individual productivity

The Hawthorne Studies refer to ________________________________ conducted at the Hawthorne Works for the Western Electric Company.

Unity of direction

The _______________________________ principle, as defined by Henri Fayol, states that one person should be in charge of all activities having the same performance objectives.

Classical Approach

The belief that people will rationally consider available opportunities and do whatever is necessary to achieve the greatest personal economic gain in the underlying assumption of which approach to management thought?

Cohesiveness

The degree to which members are attracted to and motivated to remain part of the team is called:

Procedural Justice

The degree to which policies and rules are fairly administered to all individuals in an organization is known as:

Honesty and integrity, pushing the law to its outer limits

The individualism view is supposed to promote _________________________ but in business practice it may result in __________________________.

Advances long-term self-interests

The individualism view of ethical behavior is that which __________________________________.

Scientific management, administrative principles, and bureaucratic organization

The three branches of the classical approach to management are _____________________.

What people know, what people learn, and what people do with what they know

The ultimate foundation of organizational performance is ________________________.

Motion Study

United Parcel Service (UPS) tracks the performance speed of their package sorters, utilizes GPS to plot the shortest delivery routes and trains their drivers to knock on the customers' doors rather than spend extra seconds looking for the doorbell. This type of analysis is an example of:

Top, middle, and team leaders or supervisors

When managers are classified according to hierarchical level in the organization, they are described as ___________________________.

Ethical Dilemma

When some action must be taken but there is not a clear "right" or "wrong" approach, a person is faced with a(n):

Even though an action is legal, it may not be ethical

Which statement accurately describes the relationship between law and ethics?

Conceptual skills are most important for top managers

Which statement concerning the relative importance of technical, human, and conceptual skills at different management levels is TRUE?

Social Loafing

_____________________ refers to the presence of "free riders" who slack off because responsibility is diffused in teams and others are present to do the work.