Principles of Supervision Chapter 3
During the forming phase of team development, team members will
explore the different strengths of their team members
The term ____ refers to patterns of behavior related to employees position in a group
role
During the performing stage if team development, team members _____
solve organizational problems and meet assigned challenges
The most important reason for supervisors in an organization to call for a meeting is to
convey news to a group of people when their feedback is important
Identify the factors that have an effect on a group members status in an organization
-Gender -Educational level -Age -Race
The norming stage of team development is characterized by a number of conflicts among team members
False
Identify a true statement about big groups in an organization
they are effective when a lot of work needs to get done
Identify a true statement about team leaders who act as coaches for their teams
they focus on how team members interact
Identify an advantage of teamwork in organizations
they serve as motivators for employees.
identify the ways in which a supervisor can make the most of the potential benefits of working with a group
-By supporting the group when it wants to voice legitimate concerns to higher management. -by conveying the limitations of the group to the group members -by informing the group about what is happening in the organization.
Identify the requisites of a complete agenda
-a meetings date -the start and end times of a meeting -objective of a meeting -a meetings time and location
Identify the activities that are involved in a team building process
-examining the relationships among team members -allocating work -analyzing what needs to be done setting goals
Identify the characteristics that team leader should posses
-excellent communication skills -good rapport with team members -fairness -patience
Identify the tactics that a supervisor in an organization can use to make the most of the potential benefits of working with a group
-the supervisor should treat all employees impartially and fairly -the supervisor should motivate the group to take part in problem solving -the supervisor should make good choices when assigning members to the group
A common personal reason for individuals in an organization to join a group is to
Achieve their personal objectives
________ is the extent to which group members stick together in an organization
Cohesiveness
An increasing number of organizations are expanding group efforts by
Forming teams
Identify a true statement about organic organizations
Each employee is flexible and multi-talented
Rob is a supervisor in the production unit of a company. The unit includes individuals of different ethnicities. Which of the following actions should he avoid to foster cohesiveness in the unit?
Encouraging competition within the unit
A team leader who acts as a coach for his or her team criticizes team members when they make mistakes
False
_______ are groups set up by management to meet organizational objectives
Formal groups
An ______ refers to two or more people who interact with one another, are aware of one another, and think of themselves as a unit
Group
An _______ organization is one in which there is very little hierarchy
Organic
In an organization, when a member of a group violates a norm, the group responds by
Pressuring the individual to conform
Most employees in an organization, welcome the opportunity to be part of informal groups because theses groups
Satisfy social needs
Maya is appointed as the supervisor in the public relations department of textile company. She notices that the members of the department often engage in conflict with each other and fail to achieve their targets. In this scenario, identify a step that should be taken by Maya to foster cohesiveness in the department.
She should make the department members aware of their common goals.
In an organizational setting, _______ refers to a group members position relative to others in the group
Status
In an organization, _______ are set up to carry out a specific activity and are disbanded when that activity has been completed.
Task groups
For a supervisor in an organization, what is the most important characteristic of a group?
The groups effectiveness
Identify a factor that results in an individual taking on a role in a organization
The individuals belief about how he or she is expected to behave
Which of the following is true of task groups in an organization?
They may operate for years with no definite end date
Identify a true statement about formal groups in an organization
They result from the management function of organizing.
Identify a true statement about small groups
They tend to reach decisions faster
An effective way of communication for team leaders is to acknowledge disagreement from team members
True
For a supervisor, informal groups need to be effective only to the extent that they support organizational goals
True
In the forming stage of team development, it is important for supervisors to
allow time for thorough exploration of teams members roles
In the norming stage of team development, it is crucial for supervisors to
assist their teams develop effective values to meet goals
When a supervisor is prepared to lead a meeting, but others are unprepared to participate, the supervisor should ___
consider rescheduling the meeting
In context of communication, an effective team leader should
create a climate of openness and trust among team members
A basic benefit of using work teams is that they
enable an organization to increase its usage of expertise of all its employees
A team leader who can stimulate high-quality performance is one who focuses on
enabling team members to do their best
In the ____ stage of a team development process, the team members become acquainted with one another and oriented to the idea that they are part of a team.
forming
During the forming stage of team development, team members will attempt to
grasp what their role is on the team
The storming phase of team development in an organization is often perceived to be stressful because
group members largely delineate exactly what each member's specific role will be
In an organization, a homogeneous group is one in which group members
have a lot in common
In the storming phase of team development, it is important for supervisors to
highlight the long-term goal of a team
The term _____ refers to the extent to which the members of a group in an organization are the same
homogeneity
A bigger group in an organization will make sense when
individuals can work independently most of time
Groups that result when individuals in an organization develop relationships to meet personal needs are known as
informal groups
The term ___ refers to a group standards of appropriate or acceptable behavior in an organization
norms
When participants digress from the main topic during a meeting, supervisor should try steering the discussion back on course by
paying attention to the effects of particular kinds of behavior of the participants
In the context of team leadership, enabling refers to
providing employees with the resource they need to do their job
A feature of small groups in an organization is that they _____
rely less on formal rules and procedure
In the performing stage of team development, it is important for supervisors to
reward team members to encourage productivity
The initial forming stage of team development is often accompanied by
stress and uncertainty
one of the strategies that supervisor can use to make sure meetings are fruitful is to
summarize key points at the end of each agenda item
The process of developing the ability of team members to work together to achieve common objectives is known as
team building
A cohesive group in an organization has members who ______
want to stay with the group even during periods of stress.