Principles of Supervision Chapter 3

During the forming phase of team development, team members will

explore the different strengths of their team members

The term ____ refers to patterns of behavior related to employees position in a group

role

During the performing stage if team development, team members _____

solve organizational problems and meet assigned challenges

The most important reason for supervisors in an organization to call for a meeting is to

convey news to a group of people when their feedback is important

Identify the factors that have an effect on a group members status in an organization

-Gender -Educational level -Age -Race

The norming stage of team development is characterized by a number of conflicts among team members

False

Identify a true statement about big groups in an organization

they are effective when a lot of work needs to get done

Identify a true statement about team leaders who act as coaches for their teams

they focus on how team members interact

Identify an advantage of teamwork in organizations

they serve as motivators for employees.

identify the ways in which a supervisor can make the most of the potential benefits of working with a group

-By supporting the group when it wants to voice legitimate concerns to higher management. -by conveying the limitations of the group to the group members -by informing the group about what is happening in the organization.

Identify the requisites of a complete agenda

-a meetings date -the start and end times of a meeting -objective of a meeting -a meetings time and location

Identify the activities that are involved in a team building process

-examining the relationships among team members -allocating work -analyzing what needs to be done setting goals

Identify the characteristics that team leader should posses

-excellent communication skills -good rapport with team members -fairness -patience

Identify the tactics that a supervisor in an organization can use to make the most of the potential benefits of working with a group

-the supervisor should treat all employees impartially and fairly -the supervisor should motivate the group to take part in problem solving -the supervisor should make good choices when assigning members to the group

A common personal reason for individuals in an organization to join a group is to

Achieve their personal objectives

________ is the extent to which group members stick together in an organization

Cohesiveness

An increasing number of organizations are expanding group efforts by

Forming teams

Identify a true statement about organic organizations

Each employee is flexible and multi-talented

Rob is a supervisor in the production unit of a company. The unit includes individuals of different ethnicities. Which of the following actions should he avoid to foster cohesiveness in the unit?

Encouraging competition within the unit

A team leader who acts as a coach for his or her team criticizes team members when they make mistakes

False

_______ are groups set up by management to meet organizational objectives

Formal groups

An ______ refers to two or more people who interact with one another, are aware of one another, and think of themselves as a unit

Group

An _______ organization is one in which there is very little hierarchy

Organic

In an organization, when a member of a group violates a norm, the group responds by

Pressuring the individual to conform

Most employees in an organization, welcome the opportunity to be part of informal groups because theses groups

Satisfy social needs

Maya is appointed as the supervisor in the public relations department of textile company. She notices that the members of the department often engage in conflict with each other and fail to achieve their targets. In this scenario, identify a step that should be taken by Maya to foster cohesiveness in the department.

She should make the department members aware of their common goals.

In an organizational setting, _______ refers to a group members position relative to others in the group

Status

In an organization, _______ are set up to carry out a specific activity and are disbanded when that activity has been completed.

Task groups

For a supervisor in an organization, what is the most important characteristic of a group?

The groups effectiveness

Identify a factor that results in an individual taking on a role in a organization

The individuals belief about how he or she is expected to behave

Which of the following is true of task groups in an organization?

They may operate for years with no definite end date

Identify a true statement about formal groups in an organization

They result from the management function of organizing.

Identify a true statement about small groups

They tend to reach decisions faster

An effective way of communication for team leaders is to acknowledge disagreement from team members

True

For a supervisor, informal groups need to be effective only to the extent that they support organizational goals

True

In the forming stage of team development, it is important for supervisors to

allow time for thorough exploration of teams members roles

In the norming stage of team development, it is crucial for supervisors to

assist their teams develop effective values to meet goals

When a supervisor is prepared to lead a meeting, but others are unprepared to participate, the supervisor should ___

consider rescheduling the meeting

In context of communication, an effective team leader should

create a climate of openness and trust among team members

A basic benefit of using work teams is that they

enable an organization to increase its usage of expertise of all its employees

A team leader who can stimulate high-quality performance is one who focuses on

enabling team members to do their best

In the ____ stage of a team development process, the team members become acquainted with one another and oriented to the idea that they are part of a team.

forming

During the forming stage of team development, team members will attempt to

grasp what their role is on the team

The storming phase of team development in an organization is often perceived to be stressful because

group members largely delineate exactly what each member's specific role will be

In an organization, a homogeneous group is one in which group members

have a lot in common

In the storming phase of team development, it is important for supervisors to

highlight the long-term goal of a team

The term _____ refers to the extent to which the members of a group in an organization are the same

homogeneity

A bigger group in an organization will make sense when

individuals can work independently most of time

Groups that result when individuals in an organization develop relationships to meet personal needs are known as

informal groups

The term ___ refers to a group standards of appropriate or acceptable behavior in an organization

norms

When participants digress from the main topic during a meeting, supervisor should try steering the discussion back on course by

paying attention to the effects of particular kinds of behavior of the participants

In the context of team leadership, enabling refers to

providing employees with the resource they need to do their job

A feature of small groups in an organization is that they _____

rely less on formal rules and procedure

In the performing stage of team development, it is important for supervisors to

reward team members to encourage productivity

The initial forming stage of team development is often accompanied by

stress and uncertainty

one of the strategies that supervisor can use to make sure meetings are fruitful is to

summarize key points at the end of each agenda item

The process of developing the ability of team members to work together to achieve common objectives is known as

team building

A cohesive group in an organization has members who ______

want to stay with the group even during periods of stress.