Program Design test 2

When is a registration for programs needed?

1. when there is a fee. 2. when space is limited to a maximum number of people

Costs of a program is related to....

Social, environmental, and economic costs to society

you want to conduct an evaluation of your agency to learn about public perception of the organization. Which of the following best describes the population to be sampled?

all those who have ever participated in your programs

why is evaluation crucial to successful programs?

because we learn how to improve services and service delivery

If you were operating a program at full cost recovery you would...

charge enough to cover the total costs of running the program

a four week youth dance program is in its second week. You conduct a quick evaluation of the participants. You are doing what?

conducting a formative evalutaion

when deciding how much to charge for an activity or service a programmer must engage in what kind of process?

cost allocation

Doing an art project on butcher paper as opposed to letter-sized paper is an example of which type of adaptation?

equipment adaptation

what does it mean that evaluators tend to homogenize groups of participants?

evaluators often treat all participants as though they are alike

a photo release form is used....

for all program participants if photos might be used in promotion

If a person with a disability wanted to participate in a program and needed a sign language interpreter you would.....

have to provide an interpreter at no additional cost to the person

responsiveness, empathy, and assurance are all related to.....

how staff treat constituents during registration.

Salaries for organizational directors, refurbishing the gymnasium floor, and janitorial services are all....

indirect costs

if one were to do an activity analysis by social interactions which of the following would apply?

intraindividual, unilateral, and aggregate

What is the problem with the following evaluation questions? Was the bathroom clean and well-stocked?

it has more than one idea for the one question

Which budgeting system appropriates a specific dollar amount to each expenditure identified in the budget?

line - item budgeting

a critical component of the anticipation process is to

manage constituent expectations

When people express a need for a program plan to do it and purchase clothing and gear for the program they are in which phase of the program experience?

pre- experince

the acronym SPACE helps us to remember....

priorities in dealing with customer complaints

if we want to find out what a particular group of people think about our programs we probably would choose which sampling technique

purposive

as we develop our questionnaire we ensure well written items, pilot test the instrument, provide clear directions, and repeat some questions. We are trying to enhance the instruments what?

reliability

Contracting out services in parks and recreation organizations typically.....

saves money

the three components of quality services are:

service strategy, motivated staff, customer friendly sysetms

Which of the following is true?

successful partnerships share goals and understand the real costs of doing business.

the purpose of sampling is to do what?

survey the fewest number of people possible and still obtain reliable and valid results

The most important relationship in the pre-program experience is between....

the constituent and the front line staff member

which of the following is an example of a fixed cost?

the cost of newspaper advertisements to promote a program or service

A softball tournament generates $1.5 million dollars for the local community. This is called....

the economic impact of the event

which of the following is NOT a benefit of conducting evaluations ?

to satisfy administrator egos

you overhear a staff member telling a person that they cannot register for a program until they complete an evaluation of the program they just completed. This type of behavior would be considered....

unethical