Project+ PK0-003

The value of the EV is $65,000, and the value of the AC is $40,000. Which of the following is the correct monetary value for the CV? A. $25,000 B. $65,000 C. -$65,000 D. $105,000

A. $25,000

Which of the following would require that the project risk register be updated? A. A qualitative risk analysis is performed. B. A stakeholder has concerns about material delays. C. The risk management plan is created. D. Increased costs for required materials.

A. A qualitative risk analysis is performed.

In a Gantt chart, how are milestones displayed? A. An activity with zero day duration. B. An activity with one day duration. C. Activity-on-node with a finish-to-finish precedence. D. End-to-end bar graph showing the time to complete a task.

A. An activity with zero day duration.

A project team has been unable to complete a project because a functional manager has refused to allow access to the building to complete an asset inventory. Which of the following tools might the project manager use to document this occurrence? (Select TWO). A. An issues log B. A work authorization system (WAS) C. A risk register D. A responsibility assignment matrix (RAM) E. A RACI chart

A. An issues log C. A risk register

A project manager has a change request from a key stakeholder. Which of the following is the FIRST action the project manager should take? A. Analyze the impact of the request. B. Discuss the request with the project sponsor. C. Send the request to the change control board. D. Inform the project team of the possible change.

A. Analyze the impact of the request.

Which of the following is the purpose of a post-project review? A. Analyzes project performance. B. Forms the control structure for the project. C. Manages stakeholder expectations. D. Identifies end products and intermediate deliverables.

A. Analyzes project performance.

There is a minor conflict between several members on a project team; the issue has no significant impact on the project. Which of the following would be the BEST conflict resolution technique for the project manager to employ? A. Avoiding B. Forcing C. Compromising D. Confronting

A. Avoiding

Which of the following is an advantage of a functional organization? A. Centralization of resources. B. Increase of the project manager's authority. C. Functional manager controls resources. D. Decrease in overlap of projects.

A. Centralization of resources.

Which of the following is a benefit of performing formal project closure? A. Collection of the historical information B. Approval of the quality metrics C. Creation of the risk register D. Approval of the responsibility assignment matrix

A. Collection of the historical information

The project is behind schedule. A project team member has analyzed the work performance information and has not created the weekly status update because they are uncertain when the update should be completed. Which of the following documents should the team member consult? A. Communication plan B. Risk plan C. Scope plan D. Quality plan

A. Communication plan

The key stakeholder requires the project manager to advance the completion date before funding runs out. The project manager has had problems with this stakeholder in the past and wants to document this request. Which of the following should the project manager do? (Select TWO). A. Complete a project change request form. B. Analyze the project impact. C. Update the project scope statement. D. Revise the scope management plan. E. Monitor the work performance.

A. Complete a project change request form. B. Analyze the project impact.

As a project nears completion, the project manager finds out that several key members of the project team have been reassigned to other projects. If the scope and schedule of the project stay the same which of the following will change? A. Cost B. Quality metrics C. Key Performance Indicators (KPIs) D. Work performance

A. Cost

When are project closure procedures determined? A. During the planning phase. B. During the monitoring/controlling phase. C. During the closure phase. D. During the execution phase.

A. During the planning phase.

The project has an AC of $5,000. Which of the following would be used to determine the budget needed to complete the project? A. ETC B. PV C. BAC D. EAC

A. ETC

Faced with a complex project with many stages, which of the following is the BEST action for the project manager to take? A. Employ phase closure meetings. B. Encourage vendors to work overtime. C. Request a schedule extension. D. Hire additional contractors.

A. Employ phase closure meetings.

Which of the following would be included in a project scope document? (Select THREE). A. Project constraints B. Gantt chart C. Work Breakdown Structure (WBS) D. Project roles and responsibilities E. Key Performance Indicators (KPIs) F. Detailed project objectives

A. Project constraints E. Key Performance Indicators (KPIs) F. Detailed project objectives

Which of the following would be included in the project charter? (Select TWO). A. Project description B. Risk management plan C. Change management plan D. Statement of Work (SOW) E. High level business case

A. Project description E. High level business case

Which of the following tools can be used to estimate the number of resources required to complete a project? (Select TWO). A. Project management software B. Expert judgment C. Monte Carlo analysis D. Risk assessment E. Quality checklist

A. Project management software B. Expert judgment

A customer has requested an increase in the scope of a current project, but the project schedule remains the same. Which of the following is MOST likely impacted? (Select TWO). A. Project quality B. Project cost C. Project baseline D. Project milestones E. Deployment plan

A. Project quality B. Project cost

Which of the following are included in a risk register? (Select TWO). A. Project risk responses B. Identified risks C. Major milestones D. Risk analysis tools E. Risk control board members

A. Project risk responses B. Identified risks

A project manager conducted a risk probability and impact assessment with the project team. In which of the following risk management processes did this occur? A. Qualitative risk analysis B. Quantitative risk analysis C. Risk response planning D. Risk identification

A. Qualitative risk analysis

During monitoring/controlling, a defect is found in the project deliverable. In which of the following processes did this occur? A. Quality control B. Risk assessment C. Quality assurance D. Stakeholder analysis

A. Quality control

Which of the following are reasons why formal project closure is important? (Select THREE). A. Releases staff from the project. B. Reassigns staff to another project. C. Releases leftover funding from the project. D. Provides historical information. E. Allows for final changes to the work breakdown structure (WBS). F. Confirms completed/non-completed objectives.

A. Releases staff from the project. D. Provides historical information. F. Confirms completed/non-completed objectives.

During the execution stage, the project manager learns that a team member has resigned from the company. The project manager determines that there are no existing qualified team members available to fill the vacancy. Which of the following should the project manager do FIRST? A. Review the staffing plan. B. Outsource the position. C. Delay the scheduled delivery date. D. Remove the tasks from the WBS.

A. Review the staffing plan.

The project manager will define a scale of probability from "unlikely" to "certain" in which of the following documents? A. Risk management plan B. Scope management plan C. Quality management plan D. Schedule management plan

A. Risk management plan

Key stakeholders cannot agree on the project scope. In order to reach a consensus, the project manager emphasizes their common interests and lessens their differences. The project manager is using which of the following conflict resolution styles? A. Smoothing B. Confronting C. Forcing D. Compromising

A. Smoothing

When would a project manager have a closure meeting? (Select THREE). A. Stage completion B. Task completion C. Document completion D. Project cancellation E. Project completion F. Vendor cancellation

A. Stage completion D. Project cancellation E. Project completion

The project manager of a wireless networking project receives a 'stop work' order from the local building inspector because a roof-mount wireless antenna was not properly grounded, creating an electrocution hazard. This could have been avoided if the project manager investigated which of the following? A. Standards compliance B. Stakeholder approval C. Task dependencies D. Expert judgment

A. Standards compliance

The greatest amount of conflict occurs in which of the following team development stages? A. Storming B. Performing C. Norming D. Forming

A. Storming

Which of the following are characteristics of a project? (Select TWO). A. Temporary B. Ongoing C. Unique D. Repetitious E. Contains multiple objectives

A. Temporary C. Unique

A company is validating a project. The project has a high probability of success. Which of the following is the MOST important consideration before authorizing the project? A. The company's strategic goals B. Training requirements C. The project manager's experience D. Resource availability

A. The company's strategic goals

During the initial project planning process, which of the following is MOST important to consider when completing a project for a regulated entity? A. The influence of standards compliance. B. The influence of skilled resources. C. The influence of the task assignments. D. The influence of project peer review regulations.

A. The influence of standards compliance.

During which of the following phases should project requirements be determined? A. The initiating phase B. The execution phase C. The planning phase D. The monitoring phase

A. The initiating phase

A key stakeholder asks the project manager to change the scope of a project four days prior to the completion of the project. Which of the following is the NEXT step that the project manager should take to accommodate this request? A. The project manager should ask the stakeholder to submit the request to the change control board. B. The project manager should revise the statement of work (SOW) for the key stakeholder. C. The project manager should make the requested change for the key stakeholder. D. The project manager should tell the stakeholder that it is too late in the project to accept the scope change.

A. The project manager should ask the stakeholder to submit the request to the change control board.

Which of the following is a benefit of identifying the project's stakeholders during the stakeholder analysis? A. The project will have increased support. B. The project cost will be decreased. C. The project will finish on schedule. D. The team members will have their roles clearly defined.

A. The project will have increased support.

A project sponsor has just signed a document that authorizes the project manager for an upcoming project. Which of the following elements would be included in this document? A. The purpose of the project. B. Quantitative analysis for all major project risks. C. Team member responsibilities. D. The technical specifications of the final deliverable.

A. The purpose of the project.

Which of the following would be an output of a qualitative risk analysis? A. The risk register is updated. B. The risk management plan is created. C. The risk management plan is updated. D. The risk register is created.

A. The risk register is updated.

A project manager has noted that a vendor is providing a poor quality product. The vendor states that its products meet the quality standards outlined in the current contract. Which of the following documents outline the contractual requirements? A. The statement of work (SOW) B. The milestone schedule C. The request for proposal (RFP) D. The work breakdown structure (WBS)

A. The statement of work (SOW)

Which of the following would result from a CPI of 1.2? A. There is positive return on the money invested. B. The final cost for the project will be two percent higher than planned. C. The project is losing two cents for every dollar spent. D. Work has been progressing at a two percent higher than expected rate.

A. There is positive return on the money invested.

Which of the following may have a significant adverse impact upon the successful completion of an international project? (Select THREE). A. Time zones B. Travel costs C. Co-location of resources D. The project plan E. Scheduled vacations F. Language barriers

A. Time zones B. Travel costs F. Language barriers

A project manager is working with a large team on an important project. Many of the team members work remotely. The project manager requires each team member to submit weekly status reports at a certain time each week. One team member consistently submits late status reports. Which of the following should the project manager consider FIRST? A. Time zones for various work locations B. Necessity of weekly status reports C. Format of the status report D. Past performance reviews of the team member

A. Time zones for various work locations

Which of the following risk management strategies is being applied when a project manager purchases insurance to address a perceived risk event? A. Transfer B. Mitigation C. Acceptance D. Avoidance

A. Transfer

A project manager is reviewing the ownership, date, and the necessary training for a deliverable. Which of the following documents would include this information? A. Transition plan B. Quality plan C. Change Control plan D. Procurement plan

A. Transition plan

Which of the following tools would be used to decompose a project? A. WBS B. SOW C. PDM D. WBS Dictionary

A. WBS

An effective scope statement should answer which of the following questions? A. What are the project deliverables? B. Who will be the team members? C. How much work is required? D. How will risks be avoided?

A. What are the project deliverables?

Which of the following is an example of withdrawal? A. Withdrawal is considered an avoidance technique. B. Withdrawal is a way of confronting a problem to find the best solution. C. Withdrawal is considered a win-win situation. D. Withdrawal is considered a win-lose situation.

A. Withdrawal is considered an avoidance technique.

Two team members have a personality conflict. The project manager determines that the project is so close to completion, no further action is required. The project manager is using which of the following conflict resolution styles? A. Withdrawing B. Smoothing C. Confronting D. Forcing

A. Withdrawing

Which of the following is the lowest level of work within a WBS? A. Work package B. Cost analysis C. Work activities D. Phase

A. Work package

There is a high probability of a needed resource becoming unavailable. The project manager determines the impact to be low; therefore, the MOST likely response to the identified risk is to: A. accept it B. avoid it C. minimize it D. mitigate it

A. accept it

As a project continues through a lifecycle, approved changes: (Select THREE) A. can add costs to the overall projects B. can be incorporated by the project manager at their discretion C. can hold the costs of a project D. can decrease costs of the overall project E. need to be incorporated into the project charter F. will reduce focus from the original scope

A. can add costs to the overall projects C. can hold the costs of a project D. can decrease costs of the overall project

A task on the critical path has been delayed. The project manager calls a project team meeting, including the project sponsor, and begins analyzing cost and schedule trade-offs in order to compress the schedule and get the project on-track. This activity is an example of: A. crashing B. roles and responsibilities matrix C. fast-tracking D. decision tree analysis

A. crashing

Customs and value systems are all examples of dealing with: A. cultural differences B. language barriers C. time zone differences D. communication differences

A. cultural differences

A Pareto chart is a special type of: A. histogram B. Ishikawa diagram C. scatter diagram D. run chart

A. histogram

To validate a project, it would be important to: A. identify the key stakeholders B. analyze the CPI C. define the quality metrics D. recommend corrective actions

A. identify the key stakeholders

A team member notifies the project manager about a new technology that will increase the quality of a deliverable and lower the manufacturing cost. Which of the following is the FIRST action the project manager should take? A. Notify project stakeholders. B. Complete a change request form. C. Conduct an emergency status meeting. D. Purchase the new technology.

B. Complete a change request form.

Which of the following conflict resolution techniques is described as having conflicting parties each give something up and be partially satisfied so they can come to an agreement? A. Forcing B. Compromising C. Smoothing D. Avoiding

B. Compromising

Which of the following are inputs to a risk matrix? (Select TWO). A. Resource to which the risk is assigned. B. Contingency plan. C. Identifying if the risk can be assumed by another party. D. Type of risk. E. Costs associated with the risk.

B. Contingency plan. D. Type of risk.

A project manager has identified a positive threat to the project and wants to increase the impact of the event. This is an example of which of the following risk response strategies? A. Mitigate B. Enhance C. Share D. Exploit

B. Enhance

A key stakeholder has informed the project manager that the project must be completed on time. The project is currently running behind schedule. The budget provided for the project will not allow for additional resources. In order to meet the demands of the key stakeholder, which of the following is the BEST action for the project manager to take? A. Crash the schedule. B. Fast track the schedule. C. Negotiate for more resources. D. Negotiate a new schedule.

B. Fast track the schedule.

Two team members refuse to work together and have undermined the project with their constant bickering. The project manager terminates one of the team members to ensure the successful completion of the project. The project manager is using which of the following styles of conflict resolution? A. Confronting B. Forcing C. Smoothing D. Compromising

B. Forcing

Which of the following terms describes a project team that is comprised of persons from different cultures? A. Homogeneous B. Heterogeneous C. Attribution D. Ethnocentricity

B. Heterogeneous

Which of the following is the BEST tool to use for estimating project costs? A. Vendor estimates B. Historical documents C. Expert judgment method D. Project team members

B. Historical documents

A new technology being implemented will result in project team member layoffs. Which of the following actions can the project manager take to address team member concerns? A. Cancel the project. B. Host a meeting to provide a status update. C. Outsource the project. D. Select a different technology that will not result in layoffs.

B. Host a meeting to provide a status update.

At the project kick-off meeting, there is rumor that the company is about to be acquired by a competitor, and the project may be cancelled during the execution stage. Which of the following actions should the project manager take FIRST? A. Identify a sympathetic executive in the competitor organization and send them a copy of the project plan. B. Identify the risk, prioritize it, assess its impact and then enter it on the risk register. C. Attempt to engage someone from the executive staff to alleviate fears amongst the project team. D. Dismiss the rumor as untrue and try to get the project team focused on the work at hand.

B. Identify the risk, prioritize it, assess its impact and then enter it on the risk register.

Which of the following are tools used in quality control? (Select TWO). A. Gantt chart. B. Ishikawa diagram. C. Parametric estimating. D. Probability and impact matrix. E. Pareto chart.

B. Ishikawa diagram. E. Pareto chart.

A project manager needs to determine how much it will cost for a third party to complete certain deliverables and the steps they will take to complete those deliverables. Which of the following should the project manager do to gather this information? A. Issue a RFQ B. Issue an RFP C. Create a WBS D. Develop a SOW

B. Issue an RFP

Which of the following is the MOST likely reason projects fail to satisfy stakeholder expectations? A. Lack of technology B. Lack of planning C. Lack of resources D. Lack of quality

B. Lack of planning

A project manager notices that the scope of a project is constantly changing. The project scope should have been determined during which project phase? A. The closing phase B. The initiating phase C. The planning phase D. The execution phase

B. The initiating phase

How is the critical path method (CPM) determined? A. The longest path in the network diagram and the earliest and latest date an activity can be started. B. The longest path in the network diagram and the earliest and latest date an activity can start and be completed. C. The shortest path in the network diagram and the earliest and latest date an activity can start and be completed. D. The longest path in the network diagram and the earliest and latest date an activity can be completed.

B. The longest path in the network diagram and the earliest and latest date an activity can start and be completed.

Which of the following conclusions can be drawn when a project has a CPI of 1.2? A. The project is taking longer than the estimated schedule. B. The project is costing less than the estimated budget. C. The project is taking less time than the estimated schedule. D. The project is costing more than the estimated budget.

B. The project is costing less than the estimated budget.

Which of the following statements BEST describes the project sponsor? A. They actively participate during the project. B. They have an active interest in the project's outcome. C. They have an impact on the process. D. They attend the weekly team meetings.

B. They have an active interest in the project's outcome.

Which of the following would document any extended support for the final project deliverables? A. Procurement plan B. Transition plan C. Communications plan D. Quality plan

B. Transition plan

A product does not meet the customer's quality specifications. Which of the following can the project manager use to bring the product quality into alignment with the specifications? (Select TWO). A. Fast tracking B. Trend analysis C. Pareto chart D. High level cost estimate E. Monte Carlo

B. Trend analysis C. Pareto chart

Which of the following is a result of an approved change request? A. Update the project charter to reflect the approved change request. B. Update the project plan to reflect the approved change request. C. Update the issues log for review during project closure. D. Ensure no further action is required by the change request board.

B. Update the project plan to reflect the approved change request.

The portion of the project charter that deals with expected, but not proven, conditions in the project are the high level: A. constraints B. assumptions C. risks D. cost estimates

B. assumptions

A stakeholder asks the project manager to finish a project early. The project manager should ask the stakeholder to FIRST: A. speak to the other stakeholders to get their opinion B. complete a change request form C. speak to the project sponsor D. consider how this might impact the quality of the product

B. complete a change request form

Engineer A is taking excessive breaks. Engineer B reports that they constantly have to answer Engineer A's phone during these breaks. After discussion, Engineer B agrees to answer the phone of Engineer A, and in exchange, Engineer A will cover Engineer B's phone for an additional thirty minutes during lunch. This type of conflict resolution is called: A. confronting B. compromising C. avoiding D. smoothing

B. compromising

The portion of the project charter that deals with project limitations is the high level: A. milestones B. constraints C. assumptions D. risks

B. constraints

An organization can initiate a project charter by: A. approving change requests B. defining the business requirements C. tracking team member performance D. identifying the risk response plans

B. defining the business requirements

Paperwork related to the project is not being signed in the correct order. The BEST way to correct this problem would be to implement a procedure for managing: A. required forms B. document routing C. change D. document version control

B. document routing

A key stakeholder changed the specifications and the testing criteria for the product. The finished product was defective and unacceptable to the customer. A post-mortem analysis is performed to: A. assess responsibility for the failure of the project B. document the reasons for the failure of the project C. accept the cost figures from the project D. release the resources associated with the project

B. document the reasons for the failure of the project

The project manager should officially release team members: A. when the resource manager requests return B. during project closure process C. as soon as the resource's assigned tasks are complete D. at the end of the executing phase

B. during project closure process

A project manager sits down to discuss with team members the strengths and weaknesses of a project. This is BEST described as: A. managing stakeholder expectations B. post-project review C. work performance review D. human resource management

B. post-project review

A WBS dictionary: A. is a granular hierarchical breakdown of the work to be undertaken by the project team, to meet the objectives of the project B. provides a description of all of the components of a WBS, and a brief summary of its SOW, scope and deliverables C. allocates the WBS components to appropriate teams or named individuals within teams D. describes how a project will be decomposed into smaller, manageable subprojects or work packages

B. provides a description of all of the components of a WBS, and a brief summary of its SOW, scope and deliverables

As a project is going through testing, a quality manager indicates that certain requirements cannot be met. In an attempt to keep the project on schedule, requirements are modified. This action is a type of: A. risk assumption B. risk avoidance C. risk control D. risk transfer

B. risk avoidance risk avoidance eliminates the threat

The project manager has performed earned value management on a project and determined that the CPI is 1.2 and the SPI is .75. The project is: A. over-budget and behind schedule B. under-budget and behind schedule C. over-budget and ahead of schedule D. under-budget and ahead of schedule

B. under-budget and behind schedule

An ongoing project has a CV of $15,000 and an EV of $45,000. Which of the following represents the project's AC? A. .33 B. 3 C. $30,000 D. $60,000

C. $30,000

Which of the following describes a work breakdown structure (WBS)? A. Determines the critical path of a project schedule. B. Identifies stakeholders and their roles. C. Is deliverable-oriented and hierarchical in nature. D. Measures the quality of the project objectives.

C. Is deliverable-oriented and hierarchical in nature.

A project scope document should include which of the following items? (Select TWO). A. Cost control B. Continuous service improvements C. Key performance indicators D. Detailed objectives E. Risk management plan

C. Key performance indicators D. Detailed objectives

The project charter details which of the following? A. The transition plan B. Scope boundaries C. Key project deliverables D. Communication plan

C. Key project deliverables

Which of the following would be included in the project transition plan? A. Specifications used for quality control measurements. B. Comparison of project deliverables with organizational strategic goals. C. Maintenance responsibilities of the project deliverables. D. Analysis of the project expenditures.

C. Maintenance responsibilities of the project deliverables.

Which of the following risk response strategies reduces the impact of an event without changing the project's objectives? A. Acceptance B. Avoidance C. Mitigation D. Transfer

C. Mitigation

Which of the following is the correct order of the project life cycle? A. Planning, initiating, monitoring / controlling, executing, closing. B. Initiating, planning, monitoring / controlling, executing, closing. C. Initiating, planning, executing, monitoring / controlling, closing. D. Planning, initiating, executing, monitoring / controlling, closing.

C. Initiating, planning, executing, monitoring / controlling, closing.

One of the team members assigned to a project is not performing well. The team member is new and is not experienced in the type of work involved with this project. Which of the following is the BEST response to this situation? A. Ask other team members to help. B. Assign the team member to another project. C. Talk to the team member to encourage better performance. D. Arrange for training for the team member.

D. Arrange for training for the team member.

The project sponsor is very disappointed by the status update given to senior management. The status report contained very detailed information about specific project tasks. Which of the following communication barriers is this an example of? A. Technology B. Language C. Cultural D. Hierarchical

D. Hierarchical

A project manager has to complete an asset inventory project for a large corporation. Several departments have refused to allow access to the equipment to complete the project. The project manager should update which of the following? A. Change control form B. Risk register C. Work Breakdown Structure (WBS) D. Issues log

D. Issues log

The plan sponsor cancels a project prior to its completion. Which of the following should the project manager use to document the strengths and weaknesses of the project? A. Performance review B. Transition plan C. Summary of costs D. Lessons learned

D. Lessons learned

Which of the following is a FINAL step when closing an approved change request? A. Notify the executive steering committee of the approved changes. B. Notify the project sponsor affected by the approved change. C. Notify the project manager of the approved changes. D. Notify all members of the project team that the changes have been approved.

D. Notify all members of the project team that the changes have been approved.

Which of the following is the FIRST step of project closure? A. Release project team. B. Close project contracts. C. Capture lessons learned. D. Obtain customer acceptance.

D. Obtain customer acceptance.

Which of the following would be the BEST tool to estimate activity time durations? A. Gantt chart B. CPM C. Estimating model D. PERT

D. PERT

Which of the following would be used to allow a project team to take action to fix problems that are causing the GREATEST number of defects? A. Flow charting B. Statistical sampling C. Scatter diagram D. Pareto diagram

D. Pareto diagram

Fast tracking a schedule involves which of the following? A. Adding resources to critical path activities. B. Increasing the budget for the project. C. Allowing team members to work overtime. D. Performing critical path activities simultaneously.

D. Performing critical path activities simultaneously.

During which of the following process groups is the availability of required resources for the project determined? A. Executing B. Monitoring/Controlling C. Initiating D. Planning

D. Planning

In which of the following documents is the business purpose, including assumptions and constraints included? A. Communications Plan B. Statement of Work (SOW) C. Work Breakdown Structure (WBS) D. Project Charter

D. Project Charter

Which of the following are created using information contained in the work breakdown structure (WBS)? (Select TWO). A. Project scope statement B. Project statement of work C. Project charter D. Project activity estimates E. Project resource estimates

D. Project activity estimates E. Project resource estimates

In which of the following organizational structures does the project manager have the MOST authority? A. Strong matrix B. Weak matrix C. Functional D. Projectized

D. Projectized

A company complies with regulatory requirements. As part of the regulatory audit process, projects are reviewed to verify that they conform to the pre-defined corporate methodology. Which of the following would be a helpful tool to ensure all project documentation remains consistent? A. Work Breakdown Structure (WBS) B. Project schedule C. Scope statement D. Quality checklist

D. Quality checklist

Which of the following is a benefit of the final performance review? A. Close out open issues. B. Clarify roles and responsibilities. C. Remove disloyal team members. D. Recognize individual performance.

D. Recognize individual performance.

During the execution phase of a large scale project, a new stakeholder is identified that has vital information that could impact the completion of the project. Which of the following is the FIRST activity the project manager should undertake? A. Call a meeting of the key stakeholders to introduce the new stakeholder and discuss the new input/requirements. B. Halt the project immediately; accept any changes requested by the new stakeholder once all current stakeholders have been informed. C. Discuss the new stakeholder's inputs/requirements with the project sponsor and take advice on the consequent actions. D. Request that the new stakeholder raise an urgent change request for authorization to change the scope of the project and submit it via the documented change request procedure.

D. Request that the new stakeholder raise an urgent change request for authorization to change the scope of the project and submit it via the documented change request procedure.

The finance manager wants to track costs for internal resources as they are used on a project. Which of the following documents will MOST likely contain this information? A. Work breakdown structure B. Organizational breakdown structure C. RACI matrix D. Resource breakdown structure

D. Resource breakdown structure

Which of the following activities occur during a project kick-off meeting? (Select TWO). A. Ensuring the project meets the organization's strategic objectives. B. Signing the project charter and statement of work. C. Selecting the project manager and project sponsor. D. Reviewing the project goals and objectives. E. Defining the project team roles and responsibilities.

D. Reviewing the project goals and objectives. E. Defining the project team roles and responsibilities.

Which of the following risk response strategies involves the use of insurance, performance bonds, or warranties? A. Risk acceptance B. Risk mitigation C. Risk avoidance D. Risk transfer

D. Risk transfer

A project manager needs to determine the trends a process is exhibiting over time. Which of the following tools should the project manager use? A. Histogram B. Ishikawa diagram C. Pareto chart D. Run chart

D. Run chart

A team member reports that another team member is difficult to work with. The project manager agrees to address these concerns at a later date. This is an example of which of the following conflict resolution methods? A. Avoiding B. Forcing C. Compromise D. Smoothing

D. Smoothing

A project sponsor is adamant that a complex project must be completed within 12 months. Based on lessons learned from previous projects of this type, the project manager believes that the project cannot possibly finish in less than 24 months. Which of the following tools can the project manager use to show the improbability of the proposed timeline? A. Pareto Diagram B. Decision tree C. Monte Carlo analysis D. Quantitative risk analysis

C. Monte Carlo analysis

Which of the following is the BEST way to manage stakeholder expectations? A. Provide the stakeholder with a copy of the project charter. B. Approve stakeholder requests. C. Obtain stakeholder buy-in. D. Have the stakeholders complete a change request form.

C. Obtain stakeholder buy-in.

A project manager has received a written request to make a large change to one of the project deliverables. Which of the following would be the FIRST step taken after analyzing the impact? A. Crash the schedule to implement the change. B. Update the risk register with the appropriate change. C. Present the stakeholders with possible courses of action. D. Update the appropriate project plan to reflect impact.

C. Present the stakeholders with possible courses of action.

Which of the following is an indication of project closure? A. Removal of the key stakeholder B. Reduction of resources C. Project cancellation D. Project rescheduling

C. Project cancellation

Which of the following documents is used as an input to project scope development? A. Risk register B. Roles and responsibilities assignment matrix C. Project charter D. Work Breakdown Structure (WBS)

C. Project charter

Which of the following are components of a project charter? (Select THREE). A. Communication requirements B. Risk assessment C. Project objectives D. Problem statement E. Stakeholder identification F. Work Breakdown Structure (WBS)

C. Project objectives D. Problem statement E. Stakeholder identification

Which of the following documents are required to create a risk management plan? (Select TWO). A. Work Breakdown Structure (WBS) B. Risk register C. Project scope statement D. Statement of Work (SOW) E. Project management plan

C. Project scope statement E. Project management plan

Under which of the following organization structures do subject matter experts (SMEs) comprise an independent project team that reports solely to a project manager? A. Traditional B. Strong matrix C. Projectized D. Weak matrix

C. Projectized

A large increase in the price of a critical component threatens to increase the project costs significantly and the current vendor will not renegotiate. Which of the following should the project manager do NEXT? A. Provide a change order to the customer. B. Continue the project according to the schedule. C. Return to the qualified sellers list. D. Ask the project sponsor for more money.

C. Return to the qualified sellers list.

Which of the following will reduce the impact of a project threat? A. Risk acceptance B. Risk enhancing C. Risk mitigation D. Risk monitoring

C. Risk mitigation

A project manager is recording the probability and impact of an uncertain event. Which of the following would be the BEST document to capture this data? A. Issues log B. Responsibility assignment matrix C. Risk register D. Activity log

C. Risk register

A project manager has noticed low attendance at weekly meetings for a new project. Which of the following can the project manager do to improve meeting attendance? A. Cancel the meetings because of a lack of attendance. B. Address all issues as they arise during the meeting. C. Start and end the meetings on time. D. End the meetings when all topics have been discussed.

C. Start and end the meetings on time.

A project has produced 2000 of the same deliverable. The project manager does not have time to inspect every deliverable, but would like some assurance the deliverables are meeting the specifications. Which of the following techniques should be used? A. Defect repair review B. Process analysis C. Statistical sampling D. Design of experiments

C. Statistical sampling

A change request has been approved to decrease the project schedule by thirty days without altering the scope of the project. Which of the following will MOST likely occur as a result? A. The amount of resources on the project will decrease. B. The quality of the project will increase. C. The cost of the project will increase. D. The quality of the project will decrease.

C. The cost of the project will increase.

A network diagram for a project indicates that the earliest the project team can start Activity #1 is the beginning of week eight. The earliest the project team can finish Activity #1 is the end of week ten. The earliest the project team can finish Activity #2 is the end of week eight. Which of the following is the earliest the entire project can be finished? A. The end of week eighteen. B. The end of week eight. C. The end of week ten. D. Beginning of week ten.

C. The end of week ten.

Various technologies exist to complete a project, but the project manager is not well versed in these technologies. Which of the following can the project manager initiate to assist with the decision? A. A Statement of Work (SOW) B. A project needs assessment C. A vendor contract D. A Request for Proposal (RFP)

D. A Request for Proposal (RFP)

Which of the following personnel should sign the project charter? A. A representative from the project management office. B. The project manager. C. The most senior project team member. D. An executive with the power to authorize the project.

D. An executive with the power to authorize the project.

Which of the following would be included in a project scope document? (Select TWO). A. Project constraints B. WBS dictionary C. Project assumptions D. Project charter E. Work Breakdown Structure (WBS)

A. Project constraints C. Project assumptions

During execution of the project, the project sponsor informs the project manager that a requirement needs to be added to the scope statement. Which of the following is the FIRST action that the project manager should take? A. Evaluate the impact of the change on the project. B. Call the project team members together to determine how to handle the change. C. Change the work breakdown structure (WBS) to include all the tasks involved with this change. D. Rewrite the statement of work (SOW) to include the proposed change.

A. Evaluate the impact of the change on the project.

A project manager has identified a positive threat to the project and wants to ensure the event occurs. This is an example of which of the following risk response strategies? A. Exploit B. Mitigate C. Enhance D. Share

A. Exploit

Which of the following are common components of a project transition plan? (Select TWO). A. Extended support B. Work performance C. Ownership identification D. Risk assessment E. Budget analysis

A. Extended support C. Ownership identification

A project manager confronts a team member about the use of personal instant messaging during working hours. This is an example of which of the following conflict resolution techniques? A. Forcing B. Smoothing C. Compromise D. Avoiding

A. Forcing

Although there is a difference of opinion among several team members, the project manager's authority is used to keep the project moving forward. Which of the following conflict resolution techniques is being used by the project manager? A. Forcing B. Avoiding C. Negotiating D. Confronting

A. Forcing

Design, launch, review and test are examples of which of the following work breakdown structure (WBS) schemes? A. Functions B. Organizational units C. Product components D. Geographical areas

A. Functions

A project manager of a particular project receives formal notification that a vendor has gone out of business. New vendors with similar products at similar costs have been identified. Which of the following should the project manager do FIRST? A. Initiate RFQs to qualified vendors, update the project management plan and communicate the issue with the project sponsor following the project communications plan. B. Undertake a make-or-buy decision analysis; communicate the issue with the project sponsor following the project communications plan. C. Call a stakeholder meeting following the project communications plan to urgently review the project schedule; update the project management plan. D. Communicate the issue with the project sponsor following the project communications plan, call a project team meeting to discuss alternatives and update the project management plan.

A. Initiate RFQs to qualified vendors, update the project management plan and communicate the issue with the project sponsor following the project communications plan.

Why is it important to perform individual project team performance appraisals? A. It rewards superior performance and identifies inadequate performance. B. It allows individual team members to provide project input. C. It is a conflict resolution technique used to create project team unity. D. It provides a means for the team members to compare themselves to other team members.

A. It rewards superior performance and identifies inadequate performance.

Which of the following would a project manager utilize to improve the quality of a work breakdown structure (WBS)? (Select THREE). A. Make assumptions regarding uncertain project activities. B. Include project activities in chronological order. C. Involve the project sponsor in the creation of the WBS. D. Review historical information from similar projects. E. Involve the people who will be doing the work. F. Include associated risks of project activities.

A. Make assumptions regarding uncertain project activities. D. Review historical information from similar projects. E. Involve the people who will be doing the work.

A project team is estimating the amount of time needed to perform an activity. They have recommended an optimistic, pessimistic, and most likely duration to complete the activity. Which of the following would be the BEST tool to estimate the final duration? A. PERT B. GANTT C. GERT D. WBS

A. PERT

To determine the MOST likely estimate for the length of project activities, a project manager would use which of the following? A. PERT B. Gantt chart C. WBS Dictionary D. SPI

A. PERT

Which of the following is the BEST tool to determine which causes have the largest impact on a process? A. Pareto chart B. Gantt chart C. Run chart D. Ishikawa diagram

A. Pareto chart

Which of the following tools is used to determine the prevalent issues related to quality? A. Pareto chart B. Scatter diagram C. Upper control limit D. Flow chart

A. Pareto chart

A project manager receives an inquiry from the human resources department about the work ethic of a certain team member. Which of the following should the project manager give to the HR department? A. Performance reports B. Meeting attendance C. Key Performance Indicators (KPIs) D. Quality metrics

A. Performance reports

At which of the following phases would a project manager initially identify available resources required to perform tasks? A. Planning B. Monitoring C. Initiating D. Execution

A. Planning

The initial project management plan is a key deliverable of which of the following process groups? A. Planning B. Initiating C. Monitoring D. Executing

A. Planning

After final acceptance, which of the following would the project manager use to assess the strengths and weaknesses of the project? A. Post-project review B. Transition plan C. Project kick-off meeting D. Quality analysis

A. Post-project review

During which of the following process groups is the project charter developed? A. Pre-project setup B. Project execution C. Project planning D. Project control

A. Pre-project setup

A project manager has just completed the work breakdown structure (WBS) with the project team. Which of the following would be used during activity sequencing? A. Precedence diagramming method B. Monte Carlo analysis C. Resource availability D. Resource leveling technique

A. Precedence diagramming method

Which of the following would MOST likely be used as input to the project scope statement? A. Project acceptance criteria B. Risk register C. Work Breakdown Structure (WBS) D. Quality metrics

A. Project acceptance criteria

A company has 50 percent of a project complete. The project plan states: * The project will last 10 months *The company will create 150 gadgets per month *The cost to make each gadget will be $55 * The total budget is $9,000 Which of the following is the planned value for the project? A. $1,500 B. $4,500 C. $8,250 D. $9,000

B. $4,500

A project with a total budget of $100,000 is in the ninth month and has an earned value of $80,000 and actual costs of $90,000. The project's cost variance is: A. -$5,000. B. -$10,000. C. +$10,000. D. +$170,000.

B. -$10,000 CV = EV - AC

If the EV is $3,000 and the PV is $5,000, which of the following is the SV for the project? A. $1,000 B. -$2,000 C. -$3,000 D. $5,000

B. -$2,000 SV = EV - PV

A project has an earned value (EV) of $5,000 and $6,000 has been spent to date. Which of the following is the cost performance index (CPI) and the project status? A. 1.2 and over-budget B. 0.83 and over-budget C. 0.83 and under-budget D. 1.2 and under-budget

B. 0.83 and over-budget CPI = EV/AC

A project team has estimated the amount of time needed to perform an activity. Their optimistic estimation is eleven days, their pessimistic estimation is fifty-nine days, and their most likely estimation is seventeen days. Which of the following is the BEST calculation of the actual activity duration? A. 17 B. 23 C. 29 D. 35

B. 23 Pert = [shortest time + (4*Most likely time) + longest time] / 6

A project manager has requested a part from a supplier. A supplier may be able to provide the part within two days. Because there is a trade embargo, it may take six days to receive the part. A local supplier will be able to provide the part within four days. How many days might it take to receive the part? A. 2 B. 4 C. 5 D. 6

B. 4

Which of the following should the project charter include? A. A risk register B. A project description C. A post-mortem analysis D. An issues log

B. A project description

Which of the following describes crashing a project schedule? A. Project activities that would normally be completed in sequence are performed concurrently. B. Additional resources are deployed. C. All float time is removed from the project schedule. D. The project manager reviews the project scope to determine unnecessary requirements.

B. Additional resources are deployed.

A stakeholder asks a project manager to cut costs by lowering the quality of the finished product. Which of the following should the project manager do NEXT? A. Communicate the change to the project resources. B. Ask the stakeholder to submit a change request. C. Revise the project scope statement. D. Crash the schedule.

B. Ask the stakeholder to submit a change request.

A project team member has been re-assigned to another project. Which of the following should the project manager do FIRST? A. Notify the executive sponsor of the team member's reassignment. B. Assess the impact on the project schedule. C. Request additional funds to pay overtime to the remaining team members. D. Request additional staff to complete the work of the re-assigned team member.

B. Assess the impact on the project schedule.

A project team member reports that another team member is always listening to their MP3 player during work time. This behavior has not affected the performance of the member, or the project team overall. Which of the following conflict resolution techniques should the project manager use under these circumstances? A. Compromise B. Avoiding C. Smoothing D. Forcing

B. Avoiding

Which of the following is the definition of decomposition? A. Using Ishikawa diagrams to analyze quality issues and determine the root cause of the issues. B. Breaking down the project deliverables into easily manageable work packages. C. Evaluating project characteristics in a mathematical model to predict total project costs. D. Calculating the project's early start and finish dates and late start and finish dates to determine the overall project schedule.

B. Breaking down the project deliverables into easily manageable work packages.

Which of the following project phases includes the transition plan? A. Executing B. Closing C. Planning D. Monitoring / Controlling

B. Closing

Which of the following activities are associated with a project kick-off meeting? (Select TWO). A. Obtaining a signature on the project charter. B. Communicating project goals and objectives. C. Communicating work package assignments. D. Creating a rough draft of the transition plan. E. Communicating stakeholder expectations.

B. Communicating project goals and objectives. E. Communicating stakeholder expectations.

There are three teams assigned to the same project. Two of the project teams are ahead of schedule; however, the product does not meet the needed quality standards. The third project team is behind schedule, but their product meets the quality standards. Which of the following should be the NEXT step for the project manager? A. Inform the stakeholders that the project is behind schedule. B. Meet with the teams to clarify the schedule and the quality standards expected. C. Crash the schedule to meet the project timeline. D. Fast track the schedule to complete the project on time without impacting the quality of the product.

B. Meet with the teams to clarify the schedule and the quality standards expected.

Which of the following tools is based on the 80-20 principle? A. Histograms B. Pareto chart C. Run charts D. Ishikawa diagram

B. Pareto chart

Which of the following activities would happen LAST in procurement management? A. Request seller responses B. Perform contract administration C. Perform vendor selection D. Perform a make or buy analysis

B. Perform contract administration

A project manager is managing a project that is scheduled to take ten months to complete. The project is in its sixth month and $450,000 has been spent. The project budget is $990,000. Which of the following will the project manager use to determine the budgeted cost of work scheduled? A. Estimate to completion B. Planned value C. Cost performance index D. Budget at completion

B. Planned value

A project manager is performing activity sequencing with the project team. Each activity is written in a box with arrows linking the boxes according to their dependencies. Which of the following tools is the project manager utilizing? A. Arrow Diagramming Method (ADM) B. Precedence Diagramming Method (PDM) C. Critical Path Method (CPM) D. Critical Chain Method (CCM)

B. Precedence Diagramming Method (PDM)

A project manager has been informed that a project deliverable must be completed by September 1st. Which of the following BEST describes this situation? A. Project assumption B. Project constraint C. Project risk D. Acceptance criteria

B. Project constraint

Final project acceptance criteria are contained in which of the following? A. Transition plan B. Project scope document C. Project charter D. Quality plan

B. Project scope document

The stakeholders make a decision to outsource project resources to complete the project early and to reduce costs. Which of the following project constraints would be MOST affected by this change? (Select TWO). A. Project quality B. Project time C. Project budget D. Project scope E. Project risks

B. Project time C. Project budget

Transition plans include which of the following elements? A. Work Breakdown Structure (WBS) B. Project warranty C. Project process reports D. Earned value calculations

B. Project warranty

A project manager should inform the key stakeholders of the risks involved if which of the following changes are approved for a project? (Select THREE). A. Change management B. Quality C. Technology D. Resources E. Time F. Cost

B. Quality E. Time F. Cost

A project manager needs to assign team members to begin project work. Which of the following items must the project manager have before assignments can be made? (Select TWO). A. Quality Management Plan B. Resource Availability C. Work Breakdown Structure (WBS) D. Feasibility Analysis E. Risk Management Plan

B. Resource Availability C. Work Breakdown Structure (WBS)

Which of the following is a function of the change control board? A. Responsible for creating the work packages in the work breakdown structure (WBS). B. Responsible for reviewing change requests to determine if additional analysis is required. C. Responsible for updating the project sponsor on all changes that occur during the project. D. Responsible for making changes to high level projects.

B. Responsible for reviewing change requests to determine if additional analysis is required.

A department has had several absences due to illness; as a result, the project team has not been meeting the set milestones. Which of the following techniques would assist the project manager to determine the affect on the project schedule? A. CPI B. SV C. PV D. EV

B. SV

Information gathering resources for an initial risk assessment for a project include. (Select THREE) A. precedence diagramming method B. SWOT analysis C. brainstorming D. crashing E. delphi technique F. critical chain method

B. SWOT analysis C. brainstorming E. delphi technique

When performing risk analyses, which of the following areas are the MOST closely examined? (Select TWO). A. Environment B. Schedule C. Cost D. Leadership E. Quality

B. Schedule C. Cost

A project manager learns that a key staff member is making unauthorized product changes. How will this impact the project? A. Quality standards will improve B. Scope creep will occur C. Risks will decrease D. Acceptance testing will decrease

B. Scope creep will occur

Which of the following is the FINAL step in pre-project setup? A. Complete the work breakdown structure (WBS). B. Sign the approval document. C. Create the needed stakeholder forms. D. Validate the project.

B. Sign the approval document.

A project manager who is responsible for a data cabling project investigates whether a municipal license or permit is required, prior to project implementation. Which of the following is the project manager concerned about? A. Audit trail B. Standards compliance C. Risk management D. Internal process compliance

B. Standards compliance

Click on the Exhibit button. Which of the following is the critical path of the network diagram? A. Start-D-E-Finish B. Start-C-E-Finish C. Start-D-E-F-Finish D. Start-B-F-Finish

B. Start-C-E-Finish Critical path is the longest numerical total of time to complete the project that contains the smallest amount of float

Which of the following items represents potential inputs to the project charter? (Select THREE). A. Cost Performance Index (CPI) B. Statement of Work (SOW) C. Customer contract D. Work Breakdown Structure (WBS) E. Bill of Materials (BOM) F. Stakeholder expectations

B. Statement of Work (SOW) C. Customer contract F. Stakeholder expectations

Which of the following tools would a project manager use to show task dependencies? A. Project plan B. Pareto chart C. Gantt chart D. PERT analysis

C. Gantt chart

A project was originally budgeted for $500,000. So far, the EV and AC on the project are equal. Two approved change requests have been submitted since the project began. One necessitated a change in the project that would increase costs by $50,000. The second change request increased costs by $270,000. Which of the following is the new BAC for the project? A. $500,000 B. $550,000 C. $820,000 D. $920,000

C. $820,000 Budget at completion = Total cost 500k+50K+270K

A project has an earned value (EV) of $5,000 and $6,000 has been spent to date. Which of the following is the cost variance and status of the project? A. -$1,000 and under-budget B. $1,000 and under-budget C. -$1,000 and over-budget D. $1,000 and over-budget

C. -$1,000 and over-budget CV = EV - AC

Which of the following is included in the project charter? A. A work performance report B. A cost assessment C. A high level plan D. A risk assessment

C. A high level plan

Crashing a schedule involves which of the following? A. Performing a re-baseline of the project schedule. B. Performing critical path activities simultaneously. C. Adding resources to critical path activities. D. Estimating the earned value of the project activities.

C. Adding resources to critical path activities.

When working to ensure the quality of project deliverables, which of the following steps must take place before variances can be identified? (Select TWO). A. Generate change requests. B. Perform impact analysis. C. Analyze performance information. D. Implement change requests. E. Monitor work performance.

C. Analyze performance information. E. Monitor work performance.

An end user advises the project manager that they will require extensive training to learn how to use the new system that is being developed. Which of the following should the project manager do FIRST? A. Create an RFP for vendors who can train the end users. B. Schedule the necessary training for the end users before the completion of the project. C. Analyze the impact of including the training in the project. D. Advise the end user that training was not included in the project charter, and another project charter will need to be created.

C. Analyze the impact of including the training in the project.

Which of the following activities occur in the planning phase of a project? (Select TWO). A. Obtain product acceptance. B. Identify the Executive Sponsor. C. Assign and explain tasks. D. Perform project kick off. E. Prepare a project charter.

C. Assign and explain tasks. D. Perform project kick off.

Which of the following estimating types requires the MOST effort when creating a work breakdown structure (WBS)? A. Expert judgment B. Top-down C. Bottom-up D. Rough order of magnitude

C. Bottom-up

Which of the following would a project manager implement to ensure any proposed modifications to a project's scope follow a standardized process? A. WBS dictionary B. PERT chart C. Change management D. Cost control

C. Change management

The project stakeholders have approved a number of critical changes. Which of the following documents should be updated and/or included in the project folder for audit purposes? (Select TWO). A. Statement of Work (SOW) B. Project charter C. Change management form D. Status report E. Project schedule

C. Change management form E. Project schedule

Two staff members argue about how a work package should be completed. Which of the following techniques is recommended to facilitate a solution to satisfy everyone's differences? A. Negotiate B. Confront C. Compromise D. Avoidance

C. Compromise

A project manager has been assigned two team members who do not get along. On past projects they have proven very difficult to work with and are often at odds with one another. Which of the following conflict resolution techniques would be BEST to address this? A. Forcing B. Avoiding C. Confronting D. Compromising

C. Confronting

Two team members refuse to work together and have delayed the project with their constant bickering. The project manager needs both team members to complete the project on time. The project manager calls a meeting and instructs the two team members to work out their differences. The project manager is using which of the following conflict resolution styles? A. Compromising B. Smoothing C. Confronting D. Forcing

C. Confronting

Which of the following determines the minimum and maximum acceptable values of process variation? A. Project budget B. Quality metric C. Control limit D. Cost baseline

C. Control limit

Which of the following are main aspects of organizational governance? (Select TWO). A. Project team development B. Implementing approved changes C. Decision oversight D. Conflict resolution E. Standards compliance

C. Decision oversight E. Standards compliance

The communication plan states the weekly project status updates will be distributed via email. Which of the following components of a communication plan is missing? A. Frequency B. Format C. Distribution list D. Method of distribution

C. Distribution list

During the execution phase, a customer approaches the project manager demanding a change. Which of the following are the steps the project manager should take? (Select TWO). A. Make the change. B. Notify the Executive Sponsor. C. Fill out a change request form. D. Evaluate the impact of the change. E. Deny the change.

C. Fill out a change request form. D. Evaluate the impact of the change.

During activity sequencing Activity B cannot start until Activity A is completed. Which of the following dependencies does this represent? A. Finish-to-Finish B. Start-to-Start C. Finish-to-Start D. Start-to-Finish

C. Finish-to-Start

Which of the following is MOST likely to be included in a communication plan? A. Change request B. Risk register C. Frequency D. Statement of Work (SOW)

C. Frequency

During the planning phase of the project, a subject matter expert (SME) estimates that one of the tasks identified for the project will take 120 hours to complete. Which of the following actions should the project manager take to make sure the work is scheduled correctly? A. Advise the SME that the work must be completed in less than 120 hours. B. Consult with others on the team to determine their estimates for the work. C. Further decompose the work of the task to no more than 80 hours. D. Increase the estimate to ensure work is completed on time.

C. Further decompose the work of the task to no more than 80 hours.

A project manager notices that the scope of a project is constantly changing. Which of the following steps can the project manager take to control the scope of the project? A. The project manager can change the cost of the project to meet stakeholder expectations. B. The project manager can discontinue the project until the scope can be more clearly defined. C. The project manager can meet with the key stakeholders to review the scope of the project. D. The project manager can change the scope of the project to meet stakeholder expectations.

C. The project manager can meet with the key stakeholders to review the scope of the project.

Given the circumstances below, which of the following would be the BEST action for the project manager to take? *One of the key stakeholders disagrees with the project. *Two of the key staff members refuse to work with each other. *The budget for the project has been reduced. *The scope of the project has changed. A. The staff members who refuse to work together should be terminated so that the project can proceed on schedule. B. The project should be closed because the scope has changed. C. The project manager should work with the stakeholders to resolve the areas of disagreement. D. The project manager should fast track the schedule because the project budget was reduced.

C. The project manager should work with the stakeholders to resolve the areas of disagreement

Which of the following BEST describes the critical path of a project? A. A modified version of a project schedule taking into account limited resources and external dependencies. B. The length of time between the two most critical milestones of a project. C. The shortest possible path through a project, represented by the sum of the duration of all scheduled activities, with zero float. D. A PDM network diagram illustrating, in detail, all mandatory, discretionary and external dependencies for a given project.

C. The shortest possible path through a project, represented by the sum of the duration of all scheduled activities, with zero float.

Two team members have been assigned to a specific project task. Neither can agree on how the task should be completed. Which of the following is the MOST likely cause of the problem? A. The project manager provided an unrealistic schedule. B. The team members have a personality conflict. C. The work package was not clearly defined. D. The team members have different management styles.

C. The work package was not clearly defined.

In certain industries, laws may require that all changes to a document are tracked. Which of the following should be implemented by the project manager in this situation? A. Standards compliance B. Change control system C. Version control system D. Change management form

C. Version control system

All of the following are included in a project closure report EXCEPT: A. the transition plan for the project B. final team member's performance reviews C. the earned value analysis D. the post-mortem analysis

C. the earned value analysis

The stakeholders have asked for numerous changes to the project plan document. In order to effectively track all of the changes, the project manager should mandate: A. using an issues log B. a review of all documents by the change control board C. version control D. creating quality metrics

C. version control

A new project manager is beginning work on a high profile project with a budget of $3.2 million. The project manager has not spoken directly to the IT department regarding the necessary hardware for this project. The project manager has determined, based on past experience, that it will not be necessary to purchase additional servers for the project. This is an example of which of the following? A. Constraints B. Standards compliance C. Acceptance criteria D. Assumptions

D. Assumptions

Which of the following conflict resolution techniques is described as having one of the conflicting parties not deal with the problem? A. Negotiating B. Compromise C. Smoothing D. Avoiding

D. Avoiding

In order to prepare a project charter, which of the following items are required for the pre-project setup? A. Assumptions, constraints, project deliverables, and all resources required for the project. B. Client name, client project manager, organization project manager, and a complete project budget. C. Direction from team members, development methodology, and staff requirements. D. Business need, assumptions, constraints, project deliverables, and staff requirements.

D. Business need, assumptions, constraints, project deliverables, and staff requirements.

During the weekly status meeting, it is determined the project will take two months longer to complete. The customer asks the project manager to modify the original end date to the new project end date. Which of the following documents should be completed FIRST? A. Project schedule B. Project management plan C. Statement of Work (SOW) D. Change request form

D. Change request form

A project manager is finding that stakeholders are not up-to-date on the project status. When determining how to correct the problem, the project manager should FIRST review which of the following documents? A. Responsibility matrix B. Statement of Work (SOW) C. Issue log D. Communications plan

D. Communications plan

Which of the following are components in the communications management planning process? A. Communications planning, information distribution, performance reporting, project Implementation. B. Communications planning, information distribution, performance reporting, closing. C. Communications planning, information distribution, performance reporting, initiating. D. Communications planning, information distribution, performance reporting, manage Stakeholders.

D. Communications planning, information distribution, performance reporting, manage Stakeholders.

Two team members refuse to work together and have undermined the project with their constant bickering. The project manager needs both of them to complete the project. The team members meet and agree to work at different times. Which of the following conflict resolution styles is being used? A. Forcing B. Smoothing C. Confronting D. Compromising

D. Compromising

Which of the following tools can be used to determine if a project deliverable is out of specification? A. PERT B. RACI chart C. Gantt chart D. Control chart

D. Control chart

An ongoing project that is currently on schedule has had the required completion date moved up by one week; however, the project scope remains the same. Which of the following would be the effect on the project? A. Cost will decrease and time will increase. B. Cost will decrease and time will decrease. C. Cost will increase and time will increase. D. Cost will increase and time will decrease.

D. Cost will increase and time will decrease.

A project manager added some experienced team members to work on certain project activities in conjunction with inexperienced team members because the project is behind schedule. Which of the following BEST describes the technique the project manager is using? A. Schedule optimization B. Fast tracking C. Resource management D. Crashing

D. Crashing

Which of the following would occur at a project kick-off meeting? (Select TWO). A. Identification of the project manager. B. Development of the project charter. C. Creation of the work breakdown structure. D. Definition of the project team roles and responsibilities. E. Communication of stakeholder expectations.

D. Definition of the project team roles and responsibilities. E. Communication of stakeholder expectations.

Which of the following represents an ongoing project with a CPI equal to .9? A. AC is $90,000; EV is $100,000 B. CV is $10,000; AC is $100,000 C. CV is $10,000; EV is $100,000 D. EV is $90,000; AC is $100,000

D. EV is $90,000; AC is $100,000

A project has just entered the execution phase. The deadline to respond to the RFP has expired. Which of the following activities describes the NEXT action to take? A. Develop a contract for each vendor. B. Perform a make or buy analysis. C. Determine the type of contract for the project. D. Evaluate and select a seller response.

D. Evaluate and select a seller response.

During a project status meeting a positive project risk is identified and is within the team's control. Which of the following would be the BEST response? A. Accept the risk. B. Transfer the risk. C. Mitigate the risk. D. Exploit the risk.

D. Exploit the risk.

Which of the following steps must be achieved to validate a project? A. Stakeholder approval B. Communication plan C. Project charter D. Feasibility study

D. Feasibility study

Which of the following describes a task dependency where the predecessor task must be completed before the succeeding task can begin? A. Start-to-Start B. Finish-to-Finish C. Start-to-Finish D. Finish-to-Start

D. Finish-to-Start

In which of the following project organizations would the project management be handled by a marketing manager? A. Matrix B. Balanced C. Projectized D. Functional

D. Functional

A new critical requirement has been identified after the project charter was approved. Which of the following is the NEXT step the project manager should take? A. Convene another meeting with the entire group reviewing the requirements one last time and incorporating the additional requirement. B. Determine the effort of the missing requirement and incorporate it into the work plan. C. Revise the approved requirements document and forward to the project team for review. D. Generate a change request and submit it to the change control board for review.

D. Generate a change request and submit it to the change control board for review.

Three key personnel on a project resign. The project manager determines that the existing personnel do not have the skills or knowledge to cover the shortfall and will need to recruit replacements for the team. Which of the following documents will MOST likely need to be updated? A. Project scope, staffing management plan and cost management plan. B. Project charter, project schedule and cost management plan. C. Project scope, communications management plan and staffing management plan. D. Staffing management plan, risk register and project schedule.

D. Staffing management plan, risk register and project schedule.

A project manager is receiving many requests for changes to a project. Which of the following did the project manager fail to complete? A. Proper project team selection B. Subject Matter Expert (SME) solicitation C. Milestone scheduling D. Stakeholder analysis

D. Stakeholder analysis

The project manager has the MOST authority in which of the following organizational structures? A. Balanced Matrix B. Functional C. Weak Matrix D. Strong Matrix

D. Strong Matrix

Which of the following circumstances requires a project closure? (Select TWO). A. The project deliverables are not meeting quality standards. B. The project progresses beyond the scheduled end date. C. The project is over the allotted budget. D. The project activities and deliverables are completed. E. The project has been cancelled.

D. The project activities and deliverables are completed. E. The project has been cancelled.

A quality control technician is diagramming test results on a run chart. The chart consists of twenty-five points, with twelve consecutive points below the median line; however, the other thirteen points alternate above and below the median line. The twelve consecutive points represent which of the following? A. The run denotes common cause variation. B. The quality process is flawed and should be completed again. C. The product does not adhere to specification. D. The run denotes special cause variation.

D. The run denotes special cause variation.

All of the following are found in the project scope document EXCEPT: A. scheduled milestones B. defined risks C. constraints D. WBS

D. WBS

Using the work breakdown structure (WBS) and knowledge of team member availability, the project manager is able to: A. hold the project kick-off meeting B. create the communication plan C. create the cost management plan D. assign resources to scheduled tasks

D. assign resources to scheduled tasks

Midway during a project, the sponsor tells the project manager to cancel the project. The project manager should: A. call the project manager's manager and request an immediate transfer to a new contract B. confirm with the customer that the project should be stopped C. send a sponsor change request to the change control board D. begin a full contract closure process

D. begin a full contract closure process

A project manager has decided to increase the number of resources working on critical path activities. This is an example of: A. rolling wave planning B. resource leveling C. fast tracking D. crashing

D. crashing

The BEST way to manage communication with the stakeholders on project status would be to: A. deliver daily emails with project sheets and updates B. have an open conference call for an afternoon once a month C. hold a team meeting every week D. deliver emails upon each milestone accomplishment

D. deliver emails upon each milestone accomplishment

During project execution, the cost management plan would be used to: A. ensure that resources are compensated fairly B. schedule resources for each phase of the project C. identify costs that were not previously identified D. determine if variances exceed a defined threshold

D. determine if variances exceed a defined threshold

It is important to check the project scope with all stakeholders because it: A. creates a professional working environment B. is easier to get invoices processed C. helps the team members get along better D. facilitates acceptance from all people affected

D. facilitates acceptance from all people affected

Cause and effect diagrams are also referred to as: A. run charts B. Pareto charts C. histograms D. fishbone diagrams

D. fishbone diagrams

An analysis of the cost-benefit trade-offs for a project should be included as part of the: A. work plan B. risk register C. project charter D. quality plan

D. quality plan

When a prospective risk to the project is initially identified, it should FIRST be added to the: A. issue log B. work breakdown structure (WBS) C. risk matrix D. risk register

D. risk register

A project manager should formally close out a project when: A. key project team members are needed to work on other projects B. a key stakeholder is satisfied with the project deliverables C. the CPI is 1.5 at the midpoint of the project D. the project has been terminated unexpectedly

D. the project has been terminated unexpectedly

While preparing closing documentation, it is BEST to identify: A. strengths since the documentation will be entered into historical records B. weaknesses for the team members so they will know what they did wrong C. strengths since the customer will be in the meeting D. the project's strengths and weaknesses equally

D. the project's strengths and weaknesses equally