Prosci - ADKAR
What the 3 parts of Prosci Model?
(hint: green/purple/gold circle thing) 1. Prepare Approach 2. Manage Change 3. Sustain Outcomes
People Manager Key 5 Roles - CLARC
- Communicator - Liaison - Advocate - Resistance Manager - Coach
When to track ADKAR Scores
1. After communicating 2. Before Trainings 3. After Trainings 4. Before go-live 5.After go-live
What sections are in the Change Management Strategy Document?
1. Executive Summary 2. Change Success 3. Change Impact 4. Change Approach
Key Questions for Adoption and Usage - P59 workbook
1. For your project, what percentage of overall results and outcomes depends on employee adoption and usage of the change? 2. The follow-up question: How much are we investing (budget, people, energy) in driving and supporting employee adoption and usage?
Top 10 tactics for Managing Resistance p 165
1. Listen and Understand Objections 2. Focus on the 'What' and Let Go of the 'How' 3. Remove Barriers 4. Provide Simple, Clear Choices and Consequences 5. Create Hope 6. Shows the Benefits in a Real and Tangible Way 7.Make a Personal Appeal 8. Convert the Stongest DIssenters 9. Demonstrate Consequences 10. Provide Incentives
3 types of Performance Reviews
1. Org Perf 2. Indiv Perf 3. Change Management Perf
Tracking Performance
1. Organizational Perf (PCT Triangle) 2. Individual Performance (ADKAR) 3. Change Management Performance
Reality Check for Risk Profile
1. Practitioner competency 2. Practitioner Capacity 3. Governance Model 4.Resource Availability 5. Role Roster
What are the phases of change management
1. Prepare Approach 2. Manage Change 3. Sustain Change
4 P's to Define Success: What we are working towards
1. Project: What is the Project 2. Purpose - Why are we changing 3. Particulars: What are we changing in particular 4. People: Who will be changing
Contrast Reinforcement and Sustainment p.175
1. Reinforcement happens at an individual level 2. Sustainment happens at the organizational level
3 Human Factors that determine ROI?
1. Speed of Adoption 2. Ultimate Utilization 3. Proficiency
Core Roles required to achieve success
1. Sponsors (employee-facing) - ABC Roles 2. People Managers (employee facing) - CLARC roles 3. People 4. Change Practitioner (enabling) 5. Project Manager (enabling)
4 critical aspects of any successful change effort (Prosci Change Triangle -PCT- Model)
1. Success 2. Leadership/sponsorship 3. Project Management 4. Change Management
What are the 5 tenets of Change Management? P. 12-14
1. We change for a reason. 2. Organizational change requires individual change. 3.Organizational outcomes are the collective result of individual change. 4. Change management is an enabling framework for managing the people side of change. 5. We apply change management to realize the benefits and desired outcomes of change
What process connects people to change?
4 Ps
Excellent change management increases the likelihood of achieving objectives by ___ times compared to poor change management. P20
6X
What is Change Management at and organizational level? P17
A leadership competency for enabling change within an organization. A strategic capability designed to increase change capacity and responsiveness.
What are the roles of Sponsor
ABC ... Actively and visibly participate Building coalitions Communicate
The ___ ___ is the "backbone" of change management.
ADKAR Blueprint
What is the backbone of Change Management?
ADKAR blueprint
For a sequential change, which ADKAR element should align with "go live"? p141
Ability
What is the A in the CLARC roles for people managers?
Advocate
Which of these is NOT an ideal sponsor trait?
Assigned by a leader
When should you begin thinking about and preparing for Phase 3 - Sustain Outcomes in Prosci Methodology (p43 Book - Circle)
At the Define Success phase
What connects Leadership/Sponsorship and Change Management?
Awareness
ADKAR
Awareness Desire Knowledge Ability Reinforcement
A ______ is the first ADKAR element that is insufficient and impedes change progresses.
Barrier Point
What is the B in the ABCs of Sponsorship?
Build a Coalition
What is the outcome of completing Phase 1 - Prepare Approach?
Change Management Strategy Document
Which of these CLARC roles do managers struggle the most to fulfill during change?
Coach
Which is NOT an element of the Prosci® PCT Model?
Communication
3 stages of change
Current, Transition, Future
4ps is where in CHange Managment
Define Success
Change characteristics
Describes te actual changes
A lack of ______ is the primary cause of employee resistance
Desire
Who is the preferred sender of messages about the personal impacts of the change on an employee?
Empoyees Sup People Manager
WHo goes through ADKAR?
Every individual
What are teh 10 aspects of Impacts
Find pag
Definition of a barrier point in ADKAR Assessment - MUST KNOW
First element in ADKAR with value of 3 or less
Org Attributes
How well org can take on change
For a sequential change, which ADKAR element should align with "go live"?
Image of 4Ps
Who does the person in the center of the Prosci® Methodology represent? (see image) P44
Impacted Individual
What is the building block we mistakenly jump to when our first reaction is "send them to training"?
Knowledge
What connects Leadership/Sponsorship and Change Management? P130
Leadership Actions
What are the two aspects at the bottom of the model that are related? (see image) P63
Mindset/Attitude/Beliefs and Critical Bahevior
Which one of the following factors is used to determine the degree of impact a group will experience from a change?
Number of job aspects changing
Which element of the risk assessment addresses the "change ready vs. change resistant" axis of the risk grid?
Organizational Attributes
11. The three levels of performance we track are change management performance, individual performance, and ___
Organizational Perf Sponsor can also be assessed...there is a doc in downloads
Which plan influences all five elements of the ADKAR Model? P115
People Manager
Connect people to Success in 4P's
Percentage of people needed for change to be successful
Which phase and stage is this question associated with: "How are we doing?"
Phase 2: Track Performance
"What will we do to prepare, equip and support people?" is the question of which stage in Phase 2 - Manage Change?
Plan and Act. Hint: Prepare
People Side P17
Realization
5 Rs of Define Approach to help define success - P72
Risk Resistance, Resources Roles Roadmap
Which is the correct order of the 5 R's in defining your change management approach?
Risk resistance resources roles roadmaps
CORE Plans
SPCT - Must be there in all projects Role Plans 1) Sponsor Plan 2) PPL manager plan Activity Plans 3) Communications Plan 3)Training Plan
What is the ROI of change management factor that describes how quickly people embrace change or "get on the boat"?
Speed of Adoption
Change Management Roles
Sponsor (Employee-facing role) People Manager (Employee-facing role) Change Practitioner (Enabling role) Project Manager (Enabling role)
Governance Model
Sponsor Support Model
What are the two employee-facing roles in change managment?
Sponsor and People Manager
What are the four Core Plans?
Sponsor plan ppl manager comm plan and training plan
Choose the three stages in Phase 1 - Prepare Approach in the correct order.
Success, Impact Approach
Realization of results P17
Technical side is Installation and but also need realization of what org wants to achieve
What is the name of this: For your project, what percent of overall results and outcomes depends on employee adoption and usage of the change?
The Key Question
Begin with
The end in mind
What is an individual change model that can be used to help senior leaders become good sponsors of change?
hint individual ADKAR
Gauge Gap (ADKAR Blueprint)
t-shirt sizing and different from AKDAR barrier small, medium, large
Sponsor Key 3 Roles - ABCs
• Authorize the change • Fulfill three key roles: (ABCs) - Actively and visibly participate throughout the project - Build a coalition of sponsorship with peers and managers - Communicate directly with employees
