psychology chap 13

transformational leaders

1. charismatic 2. inspirational 3. intellectually stimulating 4. considerate

3 forms of harrasment

1. quid pro quo 2. making rewards contingent on sexual favors 3. hostile work environment

3 sources of work- family conficts

1. time devoted to work/family 2. strain from work/family 3. behaviors required by work/family

ADA (americans with disabilities act)

people may not be discriminated against due to the nature of their disability

organizational culture

encompasses the values, visions, hierarchies, norms, and interactions among its employees.

EEOC (equal employment opportunity commission)

enforcing federal laws that make it illegal to discriminate against a job applicant or employee

reducing prejudice

equal standing, common groups, cooperation with each other, support from authorities

performance appraisal

evaluation of an employees success or lack of success at performing the duties of the job

transitional leaders

focus on supervision and organizational goals, which are achieved through a system rewards and punishments

industrial psych

focuses on hiring and maintaining employees

work teams

groups of people within an organization or company given a specific task to achieve together

human factors psych

interactions between humans, tools, and work systems

organizational psych

interested in employee relationships and organizational culture

work family life balance

juggling the demands of work life with family life

theory x

managers assume most people dislike work and are not innately self-directed

theory Y

managers assume that most people seek inner satisfaction and fulfillment from their work

checklist

method used to reduce workplace accidents (pilots)

industrial organizational psych

studies how human behavior and psych affect work and how they are affected by work

what is a trigger of workplace violence

the feeling of being treated unfairly or disrespected

workplace violence

threat of violence against worker which can occur inside or outside the workplace

immutable characteristics

traits of an individual that are fundamental to her identity (skin color, hair texture)

Bona fide occupational qulifications (BFOQs)

requirements of certain occupations for which denying an individual employment would otherwise violate the law (religion, nationality, age, sex)

sexual harrasment

sexually based behavior that is knowingly unwanted

job stress

specific stressors in an occupation and affects job satisfaction

job analysis

consists of accurately describing a task or job

job satisfaction

describes the degree to which individuals enjoy their job

diversity training

educates participants about cultural differences with the goal of improving teamwork