psychology chap 13
transformational leaders
1. charismatic 2. inspirational 3. intellectually stimulating 4. considerate
3 forms of harrasment
1. quid pro quo 2. making rewards contingent on sexual favors 3. hostile work environment
3 sources of work- family conficts
1. time devoted to work/family 2. strain from work/family 3. behaviors required by work/family
ADA (americans with disabilities act)
people may not be discriminated against due to the nature of their disability
organizational culture
encompasses the values, visions, hierarchies, norms, and interactions among its employees.
EEOC (equal employment opportunity commission)
enforcing federal laws that make it illegal to discriminate against a job applicant or employee
reducing prejudice
equal standing, common groups, cooperation with each other, support from authorities
performance appraisal
evaluation of an employees success or lack of success at performing the duties of the job
transitional leaders
focus on supervision and organizational goals, which are achieved through a system rewards and punishments
industrial psych
focuses on hiring and maintaining employees
work teams
groups of people within an organization or company given a specific task to achieve together
human factors psych
interactions between humans, tools, and work systems
organizational psych
interested in employee relationships and organizational culture
work family life balance
juggling the demands of work life with family life
theory x
managers assume most people dislike work and are not innately self-directed
theory Y
managers assume that most people seek inner satisfaction and fulfillment from their work
checklist
method used to reduce workplace accidents (pilots)
industrial organizational psych
studies how human behavior and psych affect work and how they are affected by work
what is a trigger of workplace violence
the feeling of being treated unfairly or disrespected
workplace violence
threat of violence against worker which can occur inside or outside the workplace
immutable characteristics
traits of an individual that are fundamental to her identity (skin color, hair texture)
Bona fide occupational qulifications (BFOQs)
requirements of certain occupations for which denying an individual employment would otherwise violate the law (religion, nationality, age, sex)
sexual harrasment
sexually based behavior that is knowingly unwanted
job stress
specific stressors in an occupation and affects job satisfaction
job analysis
consists of accurately describing a task or job
job satisfaction
describes the degree to which individuals enjoy their job
diversity training
educates participants about cultural differences with the goal of improving teamwork