Quiz questions
Lucy puts together a team to work on a new project. During a meeting, the team members disagree over the methods to handle the project. They have conflicting perceptions about the activities to be performed and do not seem to get along with each other. Some members even question some of Lucy's decisions for the project. In the context of the stages of team development, Lucy's team is in the _____.
storming stage
The _____ of team development is marked by conflict and disagreement; during this stage, the team members are likely to have a heated conversation about their roles and the team's goals.
storming stage
Myeshia works for a charter school in New Orleans and is committed to infusing the visual arts into her math lesson plans. The school principal warns her that as a new teacher, it may take a while for her lessons to come together the way she imagines and to give it some time. When things do not go well during her first semester at the school, Myeshia is devastated. As an individual who has a high internal locus of control, Myeshia most likely responds to the situation by saying:
"I should have tested the lesson plans before implementing them in the classroom."
Which of the following is one of the three aspects of leadership that stand out?
A company's external environment
_____ is a model of leadership that describes the relationship between leadership styles and specific situations.
A contingency approach
Which of the following is one of the important types of personal communication channels?
A grapevine
Which of the following is an element of employee engagement?
A sense of meaningfulness
Jane is a trusting and forgiving individual who gets along with others because she is good-natured and cooperative. Based on this information, which of the Big Five personality factors does Jane possess?
Agreeableness
_____ is a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.
An emotion
Bartholomew is not respected by his team members because he wastes a lot of time on the Internet and does not contribute to the team's productivity. Which of the following actions should Bartholomew's manager take to demonstrate good leadership?
Assign him specific responsibilities and hold him accountable
_____ refers to individuals who know and understand themselves, who espouse and act consistent with higher order ethical values, and who empower and inspire others with their openness.
Authentic leadership
Which of the following is one of the primary skills for managers to follow when communicating in a crisis?
Being present during the crisis
Which of the following is considered a manager quality?
Being rational
In the context of Maslow's hierarchy of needs theory, which of the following needs refers to an individual's desire to be accepted by his or her peers?
Belongingness needs
_____ is the amount of information that can be transmitted during a communication episode.
Channel richness
_____ is the process by which information is exchanged and understood by two or more people, usually with the intent to influence or motivate behavior.
Communication
Leroy has always been a goal-oriented employee who meets all deadlines. He is usually the team member who envisions the bigger picture and helps others accomplish their tasks. However, he often makes silly mistakes that his colleagues and managers have to fix. Which of the following should Leroy do to address this blind spot?
Complete regular self-assessments so that he can improve in certain areas
Wanda, an employee of Presert Inc., has not achieved her sales targets in the past three fiscal quarters. Hence, unlike her peers, she has not received a pay increment; moreover, her superior has withheld her annual bonus. Which of the following reinforcement tools has Wanda's superior used in this scenario?
Extinction
Coercive power stems from the authority to bestow rewards on other people.
False
_____ occurs when the receiver responds to the sender's communication with a return message.
Feedback
_____ are communication channels that flow within the chain of command or task responsibility defined by the organization.
Formal communication channels
The managers at Nirvana & Sons, an architecture firm, have extremely high expectations of their architects. Lorenzo, a recent college graduate and a new hire, wants to ensure that he is always prepared and ready to work. When he receives his first project, he decides to follow specific steps to manage his time. Therefore, he creates an excel spreadsheet listing the tasks within the project and their deadlines; this helps him clear his mind and get things down on paper. Which of the following should Lorenzo do next?
He should decide the next action.
_____ is the lateral or diagonal exchange of messages among peers or coworkers.
Horizontal communication
A large multinational organization formed from mergers and acquisitions experienced a lot of disruptive behaviors at all levels. With a new CEO at the helm, the organization made a concerted effort to train its employees about ways to achieve a consensus. Which of the following outcomes shows that the training was successful?
Insights from different people merge into overall solutions.
_____ refers to incorporating high-level motivators, such as achievement, recognition, and opportunities for growth, into the work.
Job enrichment
The managers of the editorial department and the marketing department of a company have a long history of conflict. They have competed over resources, fought over goals, and suffered communication breakdowns in the past. Which of the following statements by the sales manager could lead to less conflict and a positive long-term relationship between them in the future?
Let's try integrative negotiation methods."
Derek, the general manager of a software firm, is known to be a modest person. He accepts responsibility for his mistakes and keeps his employees motivated by giving them credit for success. In the context of contemporary leadership, Derek is most likely a _____.
Level 5 leader
_____ refers to a tendency to direct one's behavior toward the acquisition of power and the manipulation of others for personal gain.
Machiavellianism
The employee retention strategy of a nonprofit organization described tactics to increase the job satisfaction of its employees. The organization implemented the tactics, and to assess the feelings of the employees, it conducted an employee survey after the implementation process. Which of the following employee survey outcomes would suggest that the organization was successful in helping its employees achieve intrinsic rewards from their work?
Most employees feel that solving a humanitarian problem fulfills a personal mission.
Which of the following characteristics of ineffective teams shows lack of trust?
Not feeling safe to reveal mistakes
Ethan is a highly creative individual with a broad range of interests. His peers always seek his advice on artistic issues because Ethan can come up with the most innovative ideas. Based on this information, which of the Big Five personality factors does Ethan possess?
Openness to experience
_____ refers to loyalty to and engagement with one's work organization.
Organizational commitment
_____ is the cognitive process that people use to make sense out of the environment by selecting, organizing, and interpreting information.
Perception
Which of the following is considered a leader quality?
Promoting change
The HR manager of a company that provides security services to business firms interviewed the employees of the company's emergency department and found room for improvement in satisfying their safety needs. Which of the following actions is most likely to help the company meet the employees' safety needs?
Providing fringe benefits
Finch & Tye is an investment firm. After a tumultuous fiscal year in which several top executives of the firm were replaced suddenly, the firm designed a plan to better engage employees. Which of the following outcomes indicates that the firm's efforts were successful?
Reduced employee turnover
In the context of Maslow's hierarchy of needs theory, which of the following individuals has satisfied her safety needs at her workplace?
Sara, who has been hired for a permanent position in a start-up firm after being unemployed for over six months
Kevin, the general manager of Rextro Inc., is asked to mentor new employees and to provide his inputs in all major decisions of the company. He has the autonomy to take up any project that he thinks would benefit the company. As a result, Kevin feels highly competent, valued, and satisfied at work. He also feels that the company offers him opportunities to grow and become creative. In the given scenario, which of the following needs, as identified by Maslow, has Kevin satisfied by his achievement at his workplace?
Self-actualization needs
Jonathan is the manager of a large department store and manages a team of 45 employees. Whenever a problem arises, he focuses on the known facts of the problem and bases his judgment on impersonal analysis and logic. He is a decisive, applied thinker and focuses on short-term, realistic goals. Which of the following problem-solving styles does Jonathan use?
Sensation-thinking
Jacques manages a team of 15 employees. One of these employees behaves in a disruptive manner, and despite using reminders, disciplinary measures, and nagging, Jacques has not received positive results. Which of the following actions should Jacques take if she wants to use avoidance learning to change the employee's behavior?
She should stop talking about the need for change when the employee acts appropriately.
Which of the following is a factor in the team's context that influences cohesiveness?
Team interaction
Which of the following styles of conflict management is a manager using when he or she insists on working out a solution that incorporates insights from all people involved to reach a consensus, thereby enabling both parties to win?
The collaborating style
_____ is the idea that the single most important factor that can boost motivation, positive emotions, and perceptions during a workday is moving toward meaningful goals.
The making progress principle
Which of the following statements is true of nonroutine messages?
They typically concern novel events.
Uncertainty about what behaviors are expected of a person in a particular position is called role ambiguity.
True
Which of the following is an example of a microblog?
In the context of Vroom's expectancy theory, which of the following terms refers to the value of outcomes, or attraction to outcomes, for an individual?
Valence
Which of the following is true of virtual teams?
Virtual teams can be local, national, or global, with members coming from one firm or many.
In Flumbur Inc., employees can communicate only through their immediate managers when they face problems or need to make important decisions. Given the information, Flumbur Inc. most likely uses _____.
a centralized network
The employees of Welturm Inc. can freely communicate with other members to solve their problems rather than communicating only with their immediate manager. Given the information, Welturm Inc. most likely uses _____.
a decentralized network
Hidekai likes to start team meetings with a joke or funny story that gets people talking and laughing. Based on this information, Hidekai most likely plays _____.
a socioemotional role
Anita and Roger, two senior members of Bloncert Inc., and Wilma, their subordinate, are having a discussion about the company's general vision and about how to work together to help achieve the company's goals. This scenario best exemplifies _____.
a strategic conversation
David is the managing director of a clothing brand whose sales in the past year were bad. David, who is a Level 5 leader, has to deliver a speech during the company's annual conference. He will most likely:
accept full responsibility for the poor sales performance.
Callie is part of a project team at work. When she realizes that she has made an error in her work or said something wrong, she tends to accept it openly and correct herself. Callie prefers to maintain harmony when arguments arise; she steps down and lets others proceed with their ideas when she feels that the issue is more important to them. In the context of the different styles of handling conflict, Callie uses the _____.
accommodating style
In the context of followership, the _____ is a passive, yet independent, critical thinker.
alienated follower
The set of techniques by which reinforcement theory is used to change human behavior is called:
behavior modification.
Miles, an investment banker, is a marathoner who travels internationally to compete in various marathons. In a conversation with a friend, Miles expresses that he thrives off the stress of competing and pushes himself harder because he knows he will be running with the world's best marathoners. In the given scenario, Miles most likely faces _____.
challenge stress
One of the three basic principles for self-management is:
clarity of mind.
Maya is the store manager of a popular fast food chain. She is committed to ensuring that her employees work in a nurturing environment that promotes growth and increases work satisfaction. She respects her employees' ideas and opinions and always attempts to address their issues. Maya's behavior is most likely an example of _____.
consideration
In the context of the situational model of leadership, the _____ provides little direction and little support because a leader turns over responsibility for decisions and their implementation to subordinates.
delegating style
In a review of more than 7,000 360-degree performance evaluations, women were rated lower on
developing a strategic perspective.
Rachel manages a team of 15 employees. Whenever a team member expresses positive feelings such as happiness, appreciation, and enthusiasm, other team members also start feeling positive emotions. Whenever a team member feels sad or angry, others start feeling the same way. The feelings of one team member trigger similar feelings in the other team members. This scenario illustrates the concept of _____.
emotional contagion
The Type A behavior pattern includes:
extreme competitiveness.
When a manager decides to give a sales executive a bonus at the end of the fiscal year for a job well done, it is an _____ for the sales executive.
extrinsic reward
Rehan was placed in charge of two teams: Team A and Team B. Team A's members reported that they were very satisfied, but they were unproductive. Team B focused only on task accomplishment and was effective for a short amount of time, but its members were not very satisfied. As an effective team leader, Rehan should:
form a team that consists of members from both Team A and Team B.
Brian works at an investment firm. He is not respected by his team members because he spends a lot of time on the Internet playing games. He does not participate in team activities or contribute to the team's work. Whenever the team receives a reward, Brian's team members feel that he is unnecessarily rewarded for the hard work of others. In the context of the dilemmas of teamwork, Brian is a _____.
free rider
A _____ is composed of a manager and his or her subordinates in the formal chain of command.
functional team
In the context of motivational compensation programs, _____ rewards all employees and managers within a business unit when predetermined performance targets are met.
gain sharing
There is an unforeseen resource crisis in Wesfaks Inc. A crucial project is due in two days, and there are insufficient resources to complete it on time. In this scenario, the manager of the project should:
get the message across using grapevine communication.
The employees of Cranolfed Inc. have been hearing rumors about a likely organizational restructure. However, there has been no formal announcement of this change. This is most likely an example of _____.
grapevine communication
Xavier has been working in the editorial department of a publication house for about six months and admires his manager because she is an extrovert. Because Xavier struggles with his shyness and has difficulty in making new friends, he respects anyone who is outgoing. Even though other staff members have complained about the manager's authoritative, abrupt, and confrontational behavior, Xavier thinks she can do no wrong. Xavier's perceptions are a result of the:
halo effect.
Brenda, a manager in an advertising company, is highly task-oriented and assigns her subordinates different goals. Brenda is most likely high on _____.
initiating structure
Victoria, the CEO of a graphic design firm, is a leader who focuses on relationships rather than using position power to control her employees. She is a good listener and uses collaborative methods in the decision-making process. This is most likely an example of _____.
interactive leadership
In the context of situational substitutes for leadership, a(n) _____ is a situational variable that counteracts a leadership style and prevents the leader from displaying certain behaviors.
neutralizer
Keith, a manager, reported to his supervisor that his team was finally working without any of the disruptive conflicts that had slowed its progress earlier. He tells his supervisor that all conflicts have been resolved, and team members are developing a sense of team cohesion. Based on this information, Keith's team is in the _____ of team development.
norming stage
The workers at a small tech start-up in Rhode Island are often stressed and complain about having heavy workload. The president of the company wants to eliminate some stressors while keeping the productivity high and costs low. He should most likely:
organize weekly activities in the office so that the employees have an opportunity to unwind.
Maya, an employee in a content writing firm, completes tasks assigned to her only when she is supervised. She does not take initiative and does not think critically. In this scenario, Maya is most likely a(n) _____.
passive follower
When a manager develops relationships with his or her colleagues at the same level of management and at upper and lower levels of management, he is most likely engaging in _____.
personal networking
A primary distinction between management and leadership is that management:
promotes order within the existing organizational structure and systems.
In the context of teams, _____ occurs when members of a team feel interpersonal incompatibility, which leads to tension and personal animosity among them.
relationship conflict
Adam had a discussion with Sara, his subordinate, about her monthly productivity and quality data. He wrote an e-mail to further communicate this data with Sara. This is most likely a(n) _____.
routine message
Individuals who have a strong sense of _____ are conscious of the internal aspects of their nature, such as personality traits, beliefs, emotions, and perceptions, and appreciate how their patterns affect other people.
self-awareness
In the context of the situational model of leadership, the _____ is one where a leader explains decisions and gives subordinates a chance to ask questions and gain clarity and understanding about work tasks.
selling style
Teena, the CEO of a popular NGO, works for the fulfillment of her subordinates' goals and for the realization of the NGO's larger purpose. Teena is most likely a(n)
servant leader
Hilary was put on a new team by her manager. Ever since she shifted teams, Hilary has felt energized and motivated toward higher performance because her friends work in the same team. She and her friends work together to come up with creative ideas and solutions to problems. In the given scenario, Hilary's manager recognized that _____ was most likely to produce a positive change for Hilary.
social facilitation
A group of two or more people who interact with one another and coordinate their work to accomplish a common goal is called a:
team.
A(n) _____ is a leader who has a special ability to bring about innovation and change by creating an inspiring vision, shaping values, building relationships, and providing meaning for followers.
transformational leader
Harry, a new employee in Gregory & Sons, notices that the top performers in his team are highly appreciated and rewarded by the superiors. Hence, he becomes determined to be good at work so that he also gets recognition from his team members and superiors. He becomes punctual to work and shows more dedication and initiative. The given scenario exemplifies the concept of _____.
vicarious learning
