Quizzes for Exam 2

Kane, a manager for a large trucking company, knows that the company struggles to recruit enough CDL-certified drivers to keep the business functioning. Kane devises a new plan to identify potential drivers and pay for them to become CDL-certified. Further, Kane believes the potential drivers should be more diverse than the usual pool of applicants, so he intends to focus on recruiting women, military veterans, couples, and immigrants. If you were Kane's manager, how would you instruct him to apply the planning/control cycle?

Have Kane make the change, compare recruitment metrics after a period of time, and see if corrective action is necessary.

To improve her employees'________, Makena has been purposefully connecting her employees with training and development as well as redesigning the jobs in her department with a focus on meaningfulness.

engagement

Dakari, CEO of a successful medical supply company, is constantly reading press releases and news articles about his competition. He regularly checks information about new competitive products and visits trade shows to study his competition. Dakari is

evaluating opportunities.

Which emotional intelligence trait tends to be empathetic?

social awareness

DeShawn, a management professor, was notified that his son got sick at school and needed to be picked up. DeShawn asked his colleague to cover the lecture that day so he would not have to cancel class. DeShawn is experiencing

work-life conflict

Obed manages a large dry cleaning facility. Recently, he asked you how to make sure his facility has the best possible culture. What would you recommend to Obed in terms of choosing an organizational culture?

Obed should curate the culture that best supports the company's strategy.

In which of these examples is the competency of networking supporting planning?

Naheem's company is establishing a new contract with a vendor that Naheem met during a trade show.

________ requires a manager to visit an earlier step in the strategic-management process in order to revise actions if necessary.

The feedback loop

For the Management in Action case, which of the following would be a SMART goal for Amtrak?

To grow revenue by 5% in the next year.

Jacinta is a supervisor at a customer service call center. She set a ________ objective for her subordinates to decrease their average call times by 12%.

performance

Tech giant, TimeHop, was concerned about creating a workspace that was inviting and encouraged collaboration. Knowing that most of its employees would work odd hours, there was care taken to lighting choices and types of furniture. TimeHop was concerned with

physical design

Knowing the future is uncertain, Sofia should engage in ________ so her family's business will have a set of goals and tasks that should lead to desired outcomes.

planning

Call Connect, a global phone company, utilizes a geographic divisional structure. Which of the following lists of divisions most likely represents Call Connect?

Africa, Asia, Australia, Europe

Kumail initiated MBO in his company 12 months ago. Now, Kumail about to conduct his first-ever performance appraisals with his employees. Which of the following statements would you offer to Kumail as advice?

Be sure to reward employees who meet their objectives.

Which of the following diversity issues is true in the U.S. workforce?

By 2060, the white population is projected to change from 77.5 percent in 2014 to 68.5 percent, African Americans from 13.2 percent to 14.3 percent, Asians from 5.4 percent to 9.3 percent, Hispanics or Latinos from 17.4 percent to 28.6 percent, and American Indian/Alaskan Native from 1.2 percent to 1.5 percent.

Which of the following is a tactical goal?

By the end of this fiscal year, we will achieve a 10 percent cost reduction in our office expenses.

As you start a new job, it is important to focus on your personal adaptability. Which of the following suggestions would increase a person's adaptability?

Look for solutions.

At a local grocery store, Travis, the produce department manager, has eight direct reports in his department, while Rayah, the meat department manager, oversees 12 employees. Which of these statements about span of control is accurate?

Rayah has a wider span of control than Travis.

Breyona keeps a close eye on her company's internal and external environments to identify better ways of doing business and to discover possible opportunities for new products. In which activity is Breyona engaged?

SWOT analysis

Samuel has been working for Lyft for three months. He expected that his job would be to respond to requests on the app for a ride, pick up fares and drop them off at their desired locations, but he is realizing that the job entails much more. Which of these is most characteristic of the encounter phase of organizational socialization?

Samuel learns that he must keep his car clean and neat, and some days he will be assigned to complete only airport pick-ups and drop-offs.

________ is the process wherein alternative possible plans are created and then the one that best fits the situation is applied.

Scenario analysis

What is the main difference between a vertical hierarchy of authority and a horizontal specialization?

Vertical hierarchy shows who reports to whom and horizontal specialization shows the different jobs.

Which of these questions should be answered by your company's mission statement?

What are our major strengths and competitive advantages?

Executives, often referred to as the "C-Suite," should focus their decision making on which of the following?

What products and services shall we offer?

Which of these explains why authority is most effective in a hierarchy?

Without tiers of authority, it would be difficult to get things done.

Each year, the Red Lobster restaurant chain awards the Lighthouse Award to store managers who demonstrate outstanding leadership and live the firm's core values. The Lighthouse Award is an example of

a celebration of important occasions and accomplishments in the organization's life.

Based on the Management in Action case and what you know about VRIO, which of the following does La Croix have?

a valuable product

Martin, owner of Martin's Mattress Depot, said, "We have to focus on our customers and how we can beat the competition, so we have to be flexible." He encourages his merchandising department to develop innovative sales tactics and focuses on being quick to respond to market changes. Martin's Mattress Depot has a(n)

adhocracy culture.

The statement "I really don't like that Randall got so angry in that meeting" reflects the ________ component of an attitude.

affective

Sylvester is 57 and his company is downsizing. He knows that his position is one that will be cut so he has started to prepare his resume to look for a new job. Stuart tells him not to bother, as he will not get another job, at least not one that is equivalent to his current job. He tells Sylvester that things have changed since Sylvester went to college and that he couldn't realistically offer too much in the workforce today. Stuart is demonstrating a(n)

age stereotype.

Zene is a chef and owner of a popular restaurant. Zene frequently visits competing restaurants to observe how they are doing things. He told one of his managers, "I eat dinner at a lot of restaurants because I want to know what is going on. I am always concerned that one of our competitors will surprise us with a new service or menu item, like ours but better." In which activity is Zene engaging?

assessing current reality

Harvard Business School professor Michael Porter defines strategic positioning as

attempts to achieve sustainable competitive advantage by preserving what is distinctive about a company.

Azra's position as the manager of Natural Nutrition gives her the ________ to make many decisions during the course of a week, including assigning tasks to most of the 35 employees, approving budget requests, and marketing the business.

authority

The statement "I won't give Austin such a tight deadline again" reflects the ________ component of an attitude.

behavioral

MBO works by objectives moving through the organization; that is, top managers set general organizational objectives, which are translated into divisional objectives, which are translated into departmental objectives. The hierarchy ends in individual objectives set by each employee. This is an example of MBO ________ through the organization.

cascading down

In the BCG matrix, Kroger would be in the category of ________ due to being the largest retailer in the relatively stable grocery market.

cash cows

An architectural design company just won the bid for a huge project. To ensure that everyone does the right work at the right times, a well-designed ________ will show who has authority over whom

chain of command

Employees and customers are treated like a family at Rahal Realty. Fadil and Inas Rahal, the owners, work to encourage unity to increase their employees' job satisfaction and commitment. At their realty, the Rahals have built a(n) ________ culture.

clan

The statement "Deka is slow to return phone calls" reflects the ________ component of an attitude.

cognitive

Organizations using a matrix structure

contain two command structures, in which some people report to two bosses.

Snow Assist sells emergency safety and rescue products to ski patrols and rescue workers at prices that are below those of its competitors, which offer a larger line of more expensive products and focus on broader markets. Snow Assist is pursuing a ________ strategy.

cost-focus

Hiring for fit, providing quality onboarding, and offering great benefits are ways that companies can

decrease turnover

Terin, the chief human resources officer for a major financial services company, has met with each of her employees to set their objectives. Now, Terin expects the employees to

develop action plans.

Harrison is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

emotional stability

Farrah's Furniture sells modern desks, chairs, and other office furniture mainly to businesses and institutions. An example of Farrah's pursuing a growth strategy would be

expanding to sell home furnishings.

People high in ________ are responsive to others' social and interpersonal cues.

external locus of control

Prior to Apple's debut of the iPhone, Microsoft was also working on a revolutionary smart phone. Microsoft was already one of the world's leading technology companies with thousands of engineers and designers with hundreds of millions of dollars for their R&D budget. Despite having a solid strategy and adequate resources, Microsoft derailed cross-departmental cooperation, perpetuated unhealthy competition among its employees, and ultimately

failed to implement its strategy.

While a moderate amount of stress can have some health and behavioral benefits, stress can cause

fatigue and insomnia

The leadership team of Popso Soda Company includes a president and vice presidents of operations, marketing, human resources, and finance. Popso seems to utilize which type of organizational structure?

functional

Effective vision statements are characterized by clarity and

future focus.

Based on what you read in the Management in Action case, Stephanie Korey was always in the office, managed all of the company's operations, and worked long hours. Her dependability portrays a ________ level of ________.

high; conscientiousness

Your university likely divides work by function, such as faculty, administrators, and staff, and uses a large number of cross-functional committees to solve problems and accomplish collaborative tasks. Your university's structure is probably

horizontal

Alicia really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Alicia has low

job satisfaction

Research on MBO shows that participative goal setting is

just as effective as when managers set the goals.

A(n) ________ links low-level goals, such as providing free estimates within 24 hours, to higher-level goals, such as decreasing the cost of customer acquisition.

means-end chain

Managers for Isabella's Icy Treats, a business that operates two dozen ice cream trucks in a large city, have implemented an excellent strategy. Now the managers are faced with the strategic management process of

monitoring the execution of strategy and making adjustments as needed.

The managers of Kai's Catering want to increase the number of events booked by 20%. To accomplish this, a(n) ________ was established to include clear weekly targets for number of deposits received.

operating plan

The managerial tools for ________ include a SWOT analysis, forecasting, and VRIO analysis.

organizational assessment

Customers often comment on the ________ at Nate's Wine and Spirits. The employees are engaged, knowledgeable, and friendly to the point that customers describe it as a family-like atmosphere. Their "social glue" is so strong they even do things together outside of work.

organizational culture

Callista, the director of nursing at a local hospital, was training Daquain, the new emergency department supervisor, about the hospital's system of job relationships. Callista explained the variety of departments, ranging from intensive care to housekeeping to human resources. Callista hopes that, by understanding the ________, Daquain will be able to coordinate and motivate employees to work together to deliver excellent patient care.

organizational structure

Disney has different divisions for movies, cable television, stores, theme parks, and so on. The Disney theme parks part of the empire alone has divisions spanning restaurants, entertainment, cruises, and hotels. Disney is an example of an organization with ________ divisions.

product

Nyah knows that planning and strategic management can help focus on the most critical problems, choices, and opportunities by

providing direction and momentum

Which managers would be at Level 2: Business-level strategy?

retail unit managers

Bella Blooms is a successful business that sells a liquid spray fertilizer to farmers. The fertilizer consists of rich, organic, composted material. Recently, Natural Supply, another established fertilizer manufacturer, dramatically increased its marketing to farmers in the region that Bella Blooms views at its target market. When analyzing its industry, Bella Blooms should be concerned about the threat of

rivalry among competitors.

Managers can use an operating plan to

segment strategic goals into short-term targets.

Boring, tedious jobs generally reduce people's perceptions of their

self-efficacy

Because she beat her goal this year by nearly 30 percent, Helena has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn't even reach her goal. She said her failure was due to the poor economy. Helena provides an example of Multiple Choice

self-serving bias.

Aanu owns several computer repair shops across northeastern Wisconsin, and she has set a goal for her company of increasing market share in all locations over the next three years. Aanu has set a

strategic goal.

Kohana manages the underwriting division of a large financial services provider. For her work unit, Kohana selected five key goals that she identified as being results-oriented and

supporting the organization's vision.

Executives of a national insurance underwriting firm has informed its district managers of a new goal to improve customer retention. The district managers will set goals to be achieved over the next 6 to 24 months as part of ________ planning.

tactical

Managers who redo budgets, rethink processes, or revise policies are

taking corrective action, which will constitute a feedback loop.

In the second core process, managers should address questions such as "Who is the competition?" and "Are the short term and long term balanced?" to better understand

the "how" of execution.

Fernanda, a hiring manager for a paper company, does not expect Juwon, a recent college graduate, to have much knowledge about how paper is made. Thus, Fernanda asks Juwon only a few basic questions during his interview. As a result, Fernanda leaves the interview believing that Juwon does not know enough to be hired for the job. This is an example of

the Pygmalion effect.

After years of success as an Olympic pole-vaulter, Yelena is starting a new career in the marketing department for a consumer electronics manufacturer. Because of her athletic notoriety, her boss expects she will be smart, likable, and a hard worker. Yelena's new boss is exhibiting

the halo effect

Looking side to side along the line of an organizational chart, you can determine

the various departments or specializations of work.

As a newer employee, you can better ________ by proactively seeking mentoring, joining the job rotation program, or attending cross-functional meetings.

understand the business

Managers who ask "does this resource allow our firm to exploit an opportunity or neutralize a threat?" are considering the resource's

value

ProFast Technologies makes and sells only one product, a high-quality server for secure cloud storage. ProFast was recently approached by Digital Territory, a large data warehouse that rents server space to commercial customers, about purchasing their company. Digital Territory is engaging in

vertical integration.