SA Onboarding Orange Theory Fitness
How old do you have to be to workout at OTF
15
In regards to OCCI, when can class check-in begin
30 aminutes prior
Membership freeze policy states that members can be suspended for a minimum of ____ and a maximum of ___ days
30,60
For our 30-Day Results Guarantee, the member must work out how many times in one month
3x a week
Minimum number of appointments each sales associate is to have shown daily
4
The minimum number of appointments each sales associate is to have shown daily is
4
the minimum number of outgoing non-member contacts each sales assocate is to make
40
Members can arrive a maximum of ___ minutes late to class
5
How long does a member have to cancel a class before it is considered a Late Cancel
8 hours
Lack of ___ results in lost sales
Confidence
What does the studio staff gather information for a proper Handoff
Contact Log
Where does the studio staff gather information for a proper handoff
Contact Log
How often should the Schedule at a Glance report be
Daily
The RMA process is set in place for the following
Defected OTbeat products having gone through studio level troubleshooting
What is the foundation of the YES pyramid
Emotional Value
"Clean Loaners & Intros" is performed at
End of shift
It is required to purchase a heart-rate monitor to be a member at Orangetheory Fitness
False
Monthly sessions are rolled into the next month and never expire
False
Studio Tours can be give when the atudio is vacant, as well as when a workout is in progress
False
What is the last aspect of proper handoff
Fitness goals and why
what is the last aspect of a proper handoff
Fitness goals and why
Where do Fitness coaches deliver a proper handback
In the studio
select the proper way this member, profile user name
JaneS3
If a cross regional premier member does not show up class, you would
Leave the member in class cross regionally and then charge a late cancel to the CC on file
Fitness coaches ___ the sale and Sales Associates ___ the sales
Make, Close
Unlike marketing, prospecting is
Obtaining a potential client's contact name and phone number
Which of these below are what Orangetheory Fitness promotes at the 3 P's
Ppl, Product, Processes
When does most of the Consultative selling occur
Pre-workout
What service in MBO is a "one-time" use
Preferred Guest
What is required for a Family Add-On Membership
Proof of shared household
what is the last component of the 30-second sales pitch
So, what are you currently doing for fitness
What is the first aspect of a proper handoff
Transfer of High 5
A sales associate should always ask for Point-Of-Sale referrals
True
An Intro should arrive 20 minutes prior to their workout
True
Our vision is to be the trusted global leader of innovative heart rate based interval training
True
What is the first stage in the process to overcome objections?
Validate guests feelings
If a TI caller desires to bring a friend, should we call the friend to confirm to let the new prospect close the deal for us?
Yes
why is the CI important
all of the above
Fitness coaches _____ the sale and SA ___ the sale
encourage, close
The 30 second elevator pitch is solely designed to educated members about OTF over the phone
false
Using the process of overcoming objections is optional because it doesnt work every time
true
Why is the Guest Register important
All of the
Membership Cancellations
All of the Above
Which of the following is an important feature when creating a TI contact log
All of the Above
Why is the Client intake important
All of the Above
A form of external marketing is
All of the above
Our main goal of the 30 second sales pitch is
All of the above
What would an example of an outbound call be
All of the above
if the heart rate monitor system is not working correctly, there can be issue with
All of the above
What are Contacts Logs used for?
All of the above.
The OTbeat blacklist is in place to
Block OTbeat profles who have participated in a class from reappearing
When adding a new client in MBO, 3 required items
Client name, email, phone number
What is the goal with both scheduled guests and non scheduled guests
Close the Sale
