SA Onboarding Orange Theory Fitness

How old do you have to be to workout at OTF

15

In regards to OCCI, when can class check-in begin

30 aminutes prior

Membership freeze policy states that members can be suspended for a minimum of ____ and a maximum of ___ days

30,60

For our 30-Day Results Guarantee, the member must work out how many times in one month

3x a week

Minimum number of appointments each sales associate is to have shown daily

4

The minimum number of appointments each sales associate is to have shown daily is

4

the minimum number of outgoing non-member contacts each sales assocate is to make

40

Members can arrive a maximum of ___ minutes late to class

5

How long does a member have to cancel a class before it is considered a Late Cancel

8 hours

Lack of ___ results in lost sales

Confidence

What does the studio staff gather information for a proper Handoff

Contact Log

Where does the studio staff gather information for a proper handoff

Contact Log

How often should the Schedule at a Glance report be

Daily

The RMA process is set in place for the following

Defected OTbeat products having gone through studio level troubleshooting

What is the foundation of the YES pyramid

Emotional Value

"Clean Loaners & Intros" is performed at

End of shift

It is required to purchase a heart-rate monitor to be a member at Orangetheory Fitness

False

Monthly sessions are rolled into the next month and never expire

False

Studio Tours can be give when the atudio is vacant, as well as when a workout is in progress

False

What is the last aspect of proper handoff

Fitness goals and why

what is the last aspect of a proper handoff

Fitness goals and why

Where do Fitness coaches deliver a proper handback

In the studio

select the proper way this member, profile user name

JaneS3

If a cross regional premier member does not show up class, you would

Leave the member in class cross regionally and then charge a late cancel to the CC on file

Fitness coaches ___ the sale and Sales Associates ___ the sales

Make, Close

Unlike marketing, prospecting is

Obtaining a potential client's contact name and phone number

Which of these below are what Orangetheory Fitness promotes at the 3 P's

Ppl, Product, Processes

When does most of the Consultative selling occur

Pre-workout

What service in MBO is a "one-time" use

Preferred Guest

What is required for a Family Add-On Membership

Proof of shared household

what is the last component of the 30-second sales pitch

So, what are you currently doing for fitness

What is the first aspect of a proper handoff

Transfer of High 5

A sales associate should always ask for Point-Of-Sale referrals

True

An Intro should arrive 20 minutes prior to their workout

True

Our vision is to be the trusted global leader of innovative heart rate based interval training

True

What is the first stage in the process to overcome objections?

Validate guests feelings

If a TI caller desires to bring a friend, should we call the friend to confirm to let the new prospect close the deal for us?

Yes

why is the CI important

all of the above

Fitness coaches _____ the sale and SA ___ the sale

encourage, close

The 30 second elevator pitch is solely designed to educated members about OTF over the phone

false

Using the process of overcoming objections is optional because it doesnt work every time

true

Why is the Guest Register important

All of the

Membership Cancellations

All of the Above

Which of the following is an important feature when creating a TI contact log

All of the Above

Why is the Client intake important

All of the Above

A form of external marketing is

All of the above

Our main goal of the 30 second sales pitch is

All of the above

What would an example of an outbound call be

All of the above

if the heart rate monitor system is not working correctly, there can be issue with

All of the above

What are Contacts Logs used for?

All of the above.

The OTbeat blacklist is in place to

Block OTbeat profles who have participated in a class from reappearing

When adding a new client in MBO, 3 required items

Client name, email, phone number

What is the goal with both scheduled guests and non scheduled guests

Close the Sale