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AW Computing wants their sales reps to see the sum of the total opportunities on each account that they own. What feature can be used to display this information? (Select 1) A. Roll-Up Summary Field B. Page Layout C. Cross Object Formula D. Record Type E. Field Level Security

An administrator is creating two picklist fields: Automobile Manufacturer (Nissan, Ford, Mercedes‐Benz) and Automobile Model Mustang, S600. Is it possible to link the two fields together such that the Automobile Manufacturer field could influence the choices available in the Automobile Model field? A) Yes, the Automobile Manufacturer is a controller picklist, and Automobile Model is a dependent picklist B) Yes, the Automobile Manufacturer is a dependent picklist, and Automobile Model is a controlling picklist C) No, a relationship between the two fields is NOT possible because they are both custom fields D) No, a relationship between the two fields is NOT possible because they are both picklist fields

Which functionality is available when customizing tasks? (Choose 2) A. Record types can be created for tasks B. Validation rules can be created for tasks C. Roll-up summary fields can be created for tasks D. Recurring tasks can be assigned to more than one user

Which is a custom object relationship type? **Choose 2 answers** A) Lookup B) Master/Detail C) One‐to‐Many D) Many‐to‐Many

Which statement is TRUE when an administrator installs an application from the AppExchange? **Choose 2 answers** A) The administrator may have the ability to test drive the application first B) The administrator is able to see all the contents of the package C) The administrator can customize the application after it is installed D) The administrator cannot set the security for the application being installed

Who has the permission to edit a chatter profile? (Select 2) A. An Administrator B. The individual user C. A user's manager D. Chatter profiles are not editable

Criteria-based sharing rules can be created for which objects? **Choose 3 answers** a) Opportunities B) Contacts C) Accounts D) Users E) Campaign Members

ABC

The Company Information page can tell you which of the following? (Select 3) A. Organization edition B. Number of Salesforce licenses C. Salesforce Organization ID D. Number of inactive users E. Number of System Administrators

ABC

Universal Containers needs to use cases to manage both customer support issue and internal change requests. Which functionality should a system admin use to meet this requirement? **Choose 3 answers** a) Support Process b) Page Layouts c) Record Types d) Validation Rules e) Delegated Administration

ABC

Which setting can a system administrator control in the Salesforce user interface? (Choose 3) A. Enable hover details B. Enable spell checker C. Enable enhanced list views D. Enable Chatter for specific users E. Enable customizable recent items

ABC

Criteria-based sharing rules can be created for which objects? A. Contacts B. Leads C. Opportunities D. Campaigns E. Accounts

ABCDE

Regardless of the data import tool used, the number of records you can import depends which of the following? (Select 3). A. On your permissions B. The type of data you're importing C. They types of objects you're importing D. The overall data storage limits for your organization

ABD

What can be transferred from one user to another user during mass transfer of account records? **Choose 3 answers** a) Closed cases b) Open cases c) Closed activities d) Open activities e) Related custom object records

ABD

What does the report type determine when a new report is created? (Choose 3) A. The default columns in the report B. The fields available to include in the report C Whether the report will be tabular, summary, or matrix D. The object included in the report E. Whether the report can be displayed in a dashboard

ABD

What is an option when customuzing a report? **Choose 3 answers** A) Adding a group B) Add a filter C) Add a gauge component D) Schedule a refresh time E) Summarise fields

ABE

Which is a capability of the new Service Cloud console? **Choose 3 answers.** A) It provides data visibility by combining a list view and related records on one screen. B) It allows agents to view key record information in the highlights panel. C) It preserves the context of calls using primary tabs and subtabs. D) It allows access to data by opening each record in a new window. E) It allows agents to take notes in an interaction log while in a call.

ABE

1. How can a user have full access to a record? (Select 2) A. Ownership B. Your answerSharing Rules C. Role Hierarchy D. Manual Sharing E. CRED Settings

A system administrator at Universal containers needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage. **Choose 2 answers.** A)record types and read-only page layouts B) formula fields C) data validation rules D) workflow approvals

After a record has been submitted for approval and locked, who may edit that record? **Choose 2 answers** A)Administrator B) Record owner C) Currently assigned approver D) User who submitted the record

Sales management at Universal Containers is requesting better visibility into specific types of sales deals. They need to be notified when opportunities worth a large amount are close to closing. They would also like to receive a list of opportunities that are still open past the close date. Which feature can a system administrator use to accomplish this? (Choose 2) A. Big deal alerts B. Opportunity Escalation Rules C. Opportunity update reminders D. Opportunity field history tracking

Public groups may be used to do all of the following EXCEPT A) Share opportunities with other users B) Allow users to delete personal accounts C) set up default sharing access via a sharing rule D) add multiple users to a Salesforce Content workspace

Sales executives at Universal Containers need to view a chart that displays opportunities grouped by stage and then by region. What chart type can a system administrator use to accomplish this? A. Gauge B. Bar C. Funnel D. Donut

Sales representatives at Universal Containers need assistance from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can a system administrator accomplish this? Choose one answer A. Notify the product manager using opportunity update reminders. B. Enable opportunity teams and allow users to add the product manager. C. Use similar opportunities to show opportunities related to the product manager. D. Enable account teams and allow users to add the product manager

Sales representatives at Universal Containers should not be able to create leads, delete their own accounts, or send mass emails. How can an administrator meet these requirements? A) Create a sharing rule. B) Create a custom profile C) Modify a custom profile. D) Change the organisation-wide default settings.

Sharing rules can be used to restrict data access. A. True B. False

The Salesforce Console is an example of what? A) API B) Third Party Web integration/Application C) UI D) JavaScript

The Support team at Universal Container wants to be more proactive about renewing support plans with customers. They would like the Support Rep dedicated to each account to be notified a month before the account's support plan expires. What should an admin configure to meet this requirement? A) Escalation rule B) Workflow rule C) Auto-response rule D) assignment rule

What can users do with Mobile Lite? **Choose 2 answers** A) View campaigns and manage campaign members. B) View, create, edit and delete accounts, contacts and opportunities. C) View, create, edit and delete custom objects. D) Search for records that were not previously downloaded to a mobile device

A sales user in Universal containers has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? **Choose 2 answers** A) Sales quota. B) Forecast category C) Account rating D) Probability

A system administrator at Universal containers incorrectly imported a set of records and needs to remove them from Salesforce. Which tool should the administrator use to complete the task? (Choose 2) A. Import Wizard B. Mass Delete C. Excel Connector D. Data Loader

How can Knowledge articles be used? **Choose 2 answers** A) To display salesforce answers B) To resolve customer cases C) To display Salesforce solutions D) To display customer self service

How can a system administrator grant users access to dashboards? **Choose 2 answers** A) Create and share data categories B) Share folders with public groups C) Designate running users D) Share folders with roles

Universal Technology sells software and consulting services. The software sales team uses a different set of sales stages than the consulting services team. How can a system administrator set up the process? (Choose 2) A. Use a validation rule to prevent the software from access the services team's sales process B. Create a record type for each sales process and assign it to the appropriate profiles C. Create a separate lead process for the software sales team and service sales team D. Create a unique list of opportunity stage picklist values for each sales process

What can a marketing user do using the Manage Members button on a campaign record? **Choose 2 answers** a) Create a custom report including all campaign members b) Import new leads and associate them with the campaign c) Associate existing opportunities with the campaign d) Associate existing contacts with the campaign

When a user performs a dashboard refresh, the dashboard refreshes for A) The user only B) Anyone with the "View All Data" permission C) The user and anyone below the user in the hierarchy D) The user and anyone who has access to the dashboard

When advanced currency management is first enabled, the existing exchange rates A)Are left untouched B) Are converted to the organization's default currency C) Become inactive until an administrator reactivates them D) Automatically become the first set of dated exchange rates

When are data Validation Rules enforced? A) Upon opening the record B) Upon closing the record C) Upon editing a field D) Upon saving a record

When are validation rules applied when using Salesforce for Outlook? A) Every time a record is saved B) Every time a record is updated C) Every time a user view's a record D) Every time data is synchronised with the server.

When doing a search for reports, what are the only two fields on which one can search? A) Created By and Report Title B) Report Type and Create By C) Report Type and Description D) Report Name and Description

Which UI component allows easy access to recent tags? A) Tag Browser B) Edit Tags link C) Tag links in the header D) Sidebar Tag widget

Which is not a step when creating a custom application? A) Assign profiles B) Choose a custom app logo C) Select what tabs will display D) Define the Custom Object relationship

Which of the following approaches to sharing is flexible but only allows for one record at a time to be shared? (Select 1) A. Organization Wide Default Setting's B. Sharing Rules C. Apex Sharing D. Manual Sharing E. Role Hierarchy

Which permission is required to install and uninstall packages from Salesforce AppExchange? A. Create AppExchange Packages B. Manage Package Licenses C. Upload AppExchange Packages D. Download AppExchange Packages

Which statement about multi‐day and all‐day events is TRUE A) All‐Day Events have a start and end time B) Multi‐Day Event cannot be set as All‐Day Event C) All‐Day Events have a check box for flagging as Multi‐Day Events D) Multi‐Day Events have a start and end time

Which statement is FALSE regarding object relationships? A) The lookup relationship field is not required in the page layout B) Each custom object can have up to two master‐detail relationships C) A standard object cannot be on the detail side of the relationship D) The security settings for the detail record control the master record

Which statement is TRUE regarding how Salesforce allocates storage space? A) Custom objects are not counted against data storage allocation B) Data storage includes space used by files in the Documents tab C) A user may continue to create records when storage capacities limits are exceeded by 5% D) If you import or add a large number of records, your organisation's storage usage will not be updated immediately

Which step should a system administrator take to remove an active user from Salesforce? (Select 1) A. Contact Salesforce customer support to have the user record deleted. B. Overwrite the user record with a new user's information. C. Deactivate the user record; the system will delete it in 30 days. D. Deactivate the user record.

____________are a collection of Force.com components and applications that are made available to other organizations through the AppExchange. A) Application B) Object C) Workflow Rules D) Packages E) Visual Force Page

D) Packages

What is parallel approval Routing? A) When you can mass assign your locked records to users in your same Role B) The ability to send approval requests to yourself multiple times, so you can approve a record C) The ability to take back approval requests once you have sent them D) The ability to send approval requests to multiple approvers in a single step

D) The ability to send approval requests to multiple approvers in a single step

When mass transferring account records from one user to another user, all of the following can be done EXCEPT A) Transferring open cases B) Transferring closed cases C) Transferring open activities D) Transferring closed activities

D) Transferring closed activities

You can share the Dashboard components snapshot with everyone in the Company with chatter? A) No, we cannot share with the company B) No, we cannot share with people who do not have access to the dashbaord C) Yes we can share, but only people having access to dashboard will be able to see the data D) Yes and everyone will be able to see it regardless of access to dashboard

D) Yes and everyone will be able to see it regardless of access to dashboard

What is not found on a Company Profile? A) Language, Locale, and Time Zone B) Profiles C) Licenses D) Storage and Used Space E) Manage Currencies F) Fiscal Years

>>>B) Profiles

With Spring' 11 release now you can have Photos in Dashboard components? A) No B) Yes but only in Tables C) Yes in every type of Chart

>>>B) Yes but only in Tables

What is the maximum number of records to be printed in the Printable View of a list view? A) 2000 B) 100 C) 1000 D) 200

>>>C) 1000

Which type(s) of file(s) is accessible through Content? A) Audio Files. B) PPT and Video files only. C) Salesforce CRM Content can include all file types. D) Files attached to a Chatter profile post. E) Video Files. F) Microsoft® PowerPoint presentations.

>>>C) Salesforce CRM Content can include all file types.

Which of the following are setting options for the User Interface? **Choose 4 answers.** A) Enable Collapsible Sections B) Show Quick Create C) Show customer Sidebar Components on All Pages D) Transfer all Open Opportunities E) Enable Drag-and-drop scheduling on List Views

>>>A) Enable Collapsible Sections >>>B) Show Quick Create >>>C) Show customer Sidebar Components on All Pages >>>E) Enable Drag-and-drop scheduling on List Views

At this click path Setup > App Setup > Customize > Tab Names and Labels > Rename Tabs and Labels you can rename the Tab Names of standard objects. A) True B) False

>>>A) True

Field Sets works on both Standard as well as Custom Objects? A) True B) False

>>>A) True

The Report Builder is different from the Report Wizard. A) True B) False

>>>A) True

The account owner, opportunity owners, and case owners may or may not be the same user. A) True B) False

>>>A) True

Which of the following statements are true about Data Validation? **Choose 2 answers.** A) Validation rules apply to all new and updated records for an object. B) Validation rules can update fields which are not included in a page layout. C) Validation rules can reference fields which are not included in a page layout. D) If an error message is not set, a default message will be prompted instead. E) All of the above. F) None of the Above.

>>>A) Validation rules apply to all new and updated records for an object. B) Validation rules can update fields which are not included in a page layout. >>>C) Validation rules can reference fields which are not included in a page layout.

IF(ISPICKVAL(picklist_field)) has the same output as: A) VAL(picklist_field) B) CASE(picklist_field) C) CASE("picklist_field") D) Pickli st_fie ld(VALUE)

>>>B) CASE(picklist_field)

Which file types can you use when exporting reports? **Choose 2 answers.** A) You can not export a report. You can only email it. B) Comma Delimited (.csv) C) Excel (.xls) D) PDF

>>>B) Comma Delimited (.csv) >>>C) Excel (.xls)

Where do you go to create a List View so that you can see it on the Console, under the Accounts object? A) Create a list view on the Console B) Create a list view on Accounts C) Create a list view on Contacts D) Create a field on the Console.

>>>B) Create a list view on Accounts

Salesforce.com archives older activities according to which of the following conditions: **Choose 3 answers** A) Closed Events 180 days old B) Events with a due date greater than 365 days old C) Open tasks with a due date greater than 365 days old D) Closed tasks with a due date greater than 365 days old E) Closed tasks without a due date that were created more than 365 days ago

>>>B) Events with a due date greater than 365 days old >>>C) Open tasks with a due date greater than 365 days old >>>E) Closed tasks without a due date that were created more than 365 days ago

Is identity confirmation necessary if a user's IP address is known and browser cookie exists? A) True B) False

>>>B) False

Which of the following is the new workflow feature of Spring' 11 Release? A) Workflow Rules B) Flows C) Field Update D) Outbound messages

>>>B) Flows

Are custom object reports accessible when you add a custom object tab? A) Yes B) No C) Only if the Object is not related to any other object

>>>B) No

Which combination of objects is available when creating a custom report type for Chatter reports? **Choose 2 answers.** A) Opportunities, Followers, User Feed B) Accounts, User Feed, Comments C) Users, User Feed, Comments D) Chatter Groups, Members

>>>C) Users, User Feed, Comments >>>D) Chatter Groups, Members

Which of the following are new features on Chatter tab? A) Like B) @Mention C) Live Updates D) All of the Above

>>>D) All of the Above

A Standard profile that has Standard User Permissions and can manage published solutions and solution categories A) Marketing Profile B) Contract Manager C) System Administrator D) Marketing User E) Solution Manager

>>>E) Solution Manager

The admin at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field? A) lookup filter B) formula C) hierarchical relationship D) lookup relationship

A Profile is a collection of settings and permissions that determine what the user can do with records they have access to and how they view those records. A) True B) False

A sales executive at Universal containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement? a) Create the workflow rule on opportunity object b) Create an escalation rules based on the opportunity amount c) Create an auto-response rule based on the opportunity amount d) Create a validation rule that evaluates the account rating

A universal containers has a private sharing model in which regional sales managers can view and edit opportunities in only their own regions. For reporting purposes they additionally need read only access to opportunities in other regions. What permission can a system administrator enable to meet this requirement in the regional sales managers custom profiles? A) "View all" for Opportunities B) "Visible" for the sales app C) "View all Data" D) "Read" for opportunities.

A user receives an error message when attempting to login to Salesforce. What is the first step the Salesforce administrator should take to troubleshoot the problem? A. View the login history B. Unlock the user C. Change the login IP ranges D. Reset the password

Assuming the recycle bin limits have not been reached, how long does a user have to recover deleted data from the recycle bin before it is permanently deleted? A) 30 days B) 60 days C) Deleted data cannot be recovered from the recycle bin D) Data remains in the recycle bi for an unlimited amount of time

By default, all Salesforce orgs are set to a single currency. A. True B. False

How many workflow rules can you create per entity? A) 25 B)50 C) 10

If a Salesforce object is a table, then each row represents what? (Select 1) A. Records B. Fields C. Related Lists D. Objects

If a record has been manually shared with read/write access, the user will be able to do which of the following? A) Edit the record B) Delete the record C) Change the owner of the record D) Share the record to another user with full access

If the organization‐wide default on accounts is set to public read/write, what can be used to limit access to these records? A) Profile B) List views C)Public groups D) Role hierarchy

Objects can have all of the following types of custom fields, except: A Custom address B Picklist C Checkbox Date/Time

Once category browsing has been enabled for an organization which permission is needed to add a category to a solution record? A) Edit on solutions B) Read on solution C) Delete on solutions D) Create on solution

Person accounts and business accounts can be accessed via Accounts tab. To create a view that only displays person accounts, one must A) Filter based on the field "Is Person Account" B) Add the contract related list to the account page layout C) Select the "View All Data" permission on the user profile D) Set the access for the contact object to "Controlled by Parent"

Sales management at Universal Containers needs to display the information listed below on each account record. 1. Amount of all closed won opportunities 2. Amount of all open opportunities Which feature should a system admin use to meet the requirement? A) Cross object formula B) Calculated columns in the related list. C) Roll-up summary field. D) Workflow rules with field update

The automated case user will be listed in the case history for all case actions except when the case is A) Closed B) Escalated C) Created online D) Automatically assigned

The marketing team at Universal Containers uses a web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria? A) Specify a default lead owner. B) Specify a default lead creator. C) Create an escalation rule to route unassigned leads. D) Create a validation rule to route unassigned leads.

The user interface (UI) settings are "global," and therefore apply to all users in an org. A. True B. False

Universal Containers needs to synchronise data between Salesforce and external financial system. How can a system administrator accomplish this? A) use an external ID field to match records between the systems B) use the data loader to match records between the systems C) use the data loader to upsert Salesforce records into the financial system D) use the Excel connector to export records from both systems into Excel

Universal Containers requires that its Salesforce account data, including attachments, be backed up weekly. Which tool should a system administrator use to accomplish this? A. Data Export Service B. Data Loader C. Account report export D. Account analytic snapshot

Universal Containers set the Organization-Wide Defaults for accounts to public read/write. The sales management team is importing a new set of account records and needs to limit access to them. Access should be restricted to the account owner and members of a public group. How can this be accomplished? A. Update the organization - wide defaults for accounts to private and create a sharing rule for the group. B. Create a sharing rule to grant access to members of the public group. C. Manually share each account record with members of the public group. D. Upgrade the role hierarchy and assign members of the group to a role at the top of the hierarchy.

User A modifies a record. This modification triggers a workflow rule for immediate execution that includes a field update on the current record. After the execution is complete, what user will be listed under the Last Modified field of this record? A) User A B) The designated workflow user C) The default workflow user D) The last user to modify the record prior to User A

What determines whether a user can create a new record using a specific record type? A. Profile B.. Sharing C. Page layout D. Field level security

What does the controlling field determine when field dependencies are being created? A. The values that appear in the dependent field B. The dependent fields that appear on a layout C. The default value populated in the dependent field D. The field-level security for the dependent field

What is the click path to enable Enhance Profile Management? A) Setup I Customize I User Interface B) Setup I Manage Users I Profiles C) Setup I Profiles I Customize

What should a system administrator use to disable access to a custom application for a group of users? Choose one answer A. Profiles B. Sharing rules C. Web tabs D. Page layouts

What type of data import tool would you use if you want to automate the data import process? (Select 1) A. Data Loader B. Your answerData Importer C. Data Import Wizard D. Data Loading Wizard

What will occur when a system administrator creates a dynamic dashboard? A) The data displayed varies based on the user viewing the dashboard B) The dashboard component resize based on the device used to view the C)The dashboard automatically sends an email when the underlying data. D)The dashboard refreshes automatically whenever the underlying data

What will occur when a system administrator creates a dynamic dashboard? a) The data displayed varies based on the user viewing the dashboard b) The dashboard component resize based on the device used to view the c) The dashboard automatically sends an email when the underlying data. d) The dashboard refreshes automatically whenever the underlying data

When you share a folder with a group, managers of the group members (above the members in the role hierarchy) have no access to the folder unless those managers are also members of the group. A. True B. False

Which Salesforce feature should be used to disable access to all objects in a custom application? A) Profiles B) Sharing C) Web tabs D) Page layouts

Which accounts are automatically synchronized on Salesforce Classic Lite? A. All recently accessed accounts B. Accounts selected with the sync button C. Accounts that the user owns D. Any account created in the last 30 days

Which feature allows a user to group campaigns within a specific marketing program or initiative? A) campaign hierarchy B) campaign lists C) campaign members D) campaign influence

Which item cannot be stored in a folder? A)Emails B) Reports C) Documents D) Dashboards

Which method should be used to migrate 65.000 records from one organization to another, including accounts, contracts, lead, and opportunities? A) Data loader B) Not possible C) Import wizard D) Weekly data export

Which of the following data import tools can import up to five million records at a time, of any data type, either from files or a database connection, and can be operated either through the user interface or the command line. (Select 1) A. Data Loader B. Data Importer C. Data Import Wizard D. Data Loading Wizard

Which statement is true regarding the capabilities of formula fields? **Choose 2 answers** A)Formula fields are read only on record details pages B) Formula fields can reference fields on a child object C) Formula fields can reference fields on a parent object D)Formula fields can reference themselves in the formula

You cannot cancel an import after it has started processing. A. True B. False

You must include universally required fields in your import files or the import will fail. A. True B. False

You must run the report before you can print or export it because the Printable View and Export details buttons are not available in the report builder. A) True B) False

[#27] Universal containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representative do to ensure the marketing team can access the opportunity? A) manually share the record with the public group B) add the public group to the opportunity team C) change the opportunity owner to the public group

Which function is available with standard fields? **Choose 2 answers** A) Adding context‐sensitive help B) Deleting fields C) Adding or removing non‐required fields from a page layout D) Changing field labels

A) Adding context‐sensitive help C) Adding or removing non‐required fields from a page layout

Lead assignment rules are used to **Choose 2 answers** A) Assign leads to lead queues B) Assign leads to individuals that are users In Salesforce C) Convert new leads to accounts and give assignments to appropriate users D) Re‐assign leads if they have been neglected and reassign to individuals in Salesforce

A) Assign leads to lead queues B) Assign leads to individuals that are users In Salesforce

Chatter Desktop is not available in which Salesforce Edition? A) Free Edition B) Group C) Professional D) Developer E) Enterprise, F) Contact Manager

A) Free Edition

Which of the following settings directly affects Date fields to display as MM/DD/YYYY? A) Local B) Time Zone C) Language D) Default Currency

A) Local

What of the following statements is True? A) Tasks allow you to track the specific actions you plan to perform or have performed; Email Alerts cannot track specific actions B) Email Alerts allow you to track the specific actions you plan to perform or have performed, Tasks cannot track specific actions C) Email Alerts and Tasks allow you to track the specific actions you plan to perform or have performed D) Email Alerts and Tasks cannot track the specific actions you plan to perform or have performed

A) Tasks allow you to track the specific actions you plan to perform or have performed; Email Alerts cannot track specific actions

Email templates (text, HTML with letterhead, and Custom HTML) may include which of the following? ** Choose 3 answers** A) Text B) Merge fields C) Attached files D) Macros

A) Text B) Merge fields C) Attached files

Inline Editing is available in visual force pages? A) True B) False

A) True

Which of the following is not captured on the user record without the use of custom fields? A) Locale B) Hire date C) Employee number D) Delegated approver

Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns? A) Summary B) Matrix C) Tabular

Which feature can be used to send sales management an email alert when a sales representative qualifies a large deal? **Choose 2 answers** A) Big deal alert B) Workflow alert C) Update reminders D) Opportunity escalation rule

Which chart type can be used to display summary values from two different levels of grouping in a report? **Choose 2 answers** A) Stacked bar chart B) Grouped line chart C) Donut Chart D) Funnel chart

How can a sales user relate an opportunity to a campaign? (Choose 2) A.Use the campaign influences related list on the opportunity B. Select the primary campaign source for the opportunity C. Select the campaign record type when creating the opportunity D. Use the campaign hierarchy related list on the opportunity

How can a user customize his or her view in Saleforce? (Select 2) A. He or she can customize the tabs that are shown B. He or she can customize how related lists on a page look C. He or she can customize Salesforce on a mobile device D. All of the above

The cloud scheduler has which capability? **Choose 2 answers** A) the cloud scheduler allows users to view available meeting times on lead and contact calendars B) Salesforce can automatically propose multiple meeting times based on Salesforce user calendars C)the cloud scheduler can be enabled at the user profile level D)a custom logo can be added to the meeting request email set to a contact or lead

What does the presentation assembly feature do? **Choose 2 answers** A)Searches and previews slides or presentations B) Drag and drop slides or presentations into the assembly pane C)Previews slide animations D) Edits slide content

What type of record access can an Administrator grant through sharing rules?(Choose 2) A. Read Only B. Read/Write C. Read/Write/Transfer D. Read/Write/Delete

What user interface setting should be enabled for users to edit records in a list view? **Choose 2 answers.** A) inline editing B) enhanced lists C) enhanced profile list views D) enhanced page layout editor

When using sharing rules, what users can records be shared with? **Choose 2 answers** A) Public groups B) Roles and subordinates C) Profiles D) Queues

Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should the system administrator meet these requirements. **Choose 2 answers** A) Create a lookup relationship field on the survey object B) Add the account related list to the survey page layout C) Add the survey related list to the account page layout. D) Create a lookup relationship field on the account object.

What does a custom report type determine? **Choose 2 answers** A) The objects that are available when building a report B) The report format of the resulting report C) The fields that can be used as columns when building a report D) The custom summary formulas displayed in a resulting report

What must an administrator do to schedule and email reports? **Choose 2 answers** A) Specify a running user B) Specify the report location in a personal folder C) Specify a frequency D) Specify a link to the reports

What should a system administrator consider before importing a set of records into Salesforce? Choose two answers A. The import file should include a record owner for each record. B. Currency field values will default to the personal currency of the record owner. C. Data should be de-duplicated in the import file prior to import. D. Validation rules are not triggered when importing data using the import wizard.

When case assignment rules are being set up, cases can be assigned to whom? **Choose 2 answers** A) Queue B) Case team C) User D) Contact

Which is available when creating list views? (Choose 2) A. List views can be filtered by record ownership B. List views can be filtered by tags C. List views can be filtered using AND, OR and NOT filters D. List views can be filtered by record owner profile

Which of the following features can be used to make a field required? (Select 2) A. Page Layout B. Record Type C. Validation Rule D. Field Level Security E. Formula Field

Which option below gives an end user the ability to import leads for the organization and associate the leads to a campaign? **Choose 2 answers** A) Marketing user Profile B) Marketing User License C) "Edit Campaigns" Permission in the profile D) "Customize Application" Permission in the profile

Which permission is required to convert a lead? (Choose 2) A. "Create" and "Edit" access for leads, accounts, contacts and opportunities B. "Transfer" access for leads, accounts, contacts, and opportunities C. "Convert Leads" profile permission D. "Import Leads" profile permission

Which schedule type can be defined for a product? (Choose 2) A. Quantity B. Forecast C. Revenue D. Production

Which statement about Chatter posts and comments is true? **Choose 2 answers** A) Updates to the Chatter feed on a record are only visible to users with access to the records. B) Posts to a user's profile are hidden from anyone below that user in the role hierarhy. C) Posts made to a user's profile are visible to all users in the organisation. D) Posts to a user's profile can be made private by clicking the lock icon.

Which statement about Mobile Lite is true? (Choose 2) A. It must be enabled by an administrator B. It is available to customer portal users C. It is available to users without a mobile license D. It is available to partner portal users

Which statement about public groups is true? (Choose 2) A. Public groups can be used in sharing rules B. Public groups allows users to delete personal accounts C. Public groups can be used when manually sharing a record D. Public groups can be created by any user

Which statement is true regarding an approval process? **Choose 2 answers** A) an approval action defines the result of record approval or rejection B) a delegated approver can reassign approval requests C) the approval-history related list can be used to track the process D) an assignment rule defines the approver for each process step

Which information is maintained on the user record and can be modified by the user? **Choose 3 answers** A) Email address B) Storage space C) Default sales team D) Default account team

ACD

What can an administrator configure for users on the search result page? **Choose 3 answers** A) columns displayed for each object B) filter by which users can narrow down results C) number of records displayed for each object D) field being searched for on each object E) objects included in the search

ACE

What can be modified on standard object fields? **Choose 3 answers** A) Help text B) Default text C) Label D) Field type E) Picklist values

ACE

Which of the following is part of the Sales Cloud 2. **Choose 4 answers.** A) Accounts and Contacts B) Cases C) Marketing and Leads D) Solutions E) Content Library F) Opportunities and Quotes

ACEF

A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records. What is possible reason for it? **Choose 2 answers** A) The record type has not been activated. B) The record type does not have an associated page layout. C) The record type has not been set as the default record type. D) The record type has not been added to the sales users profile.

How can a system administrator add users to a salesforce organization using Chatter Free? *Choose 2 answers* A) Create users in the organization and assign them a Chatter Free license B) Assign Chatter Free licenses to users outside the specified email domains. C) Assign Chatter Free licenses to excisting Salesforce users. D) Enable invites to allow users to invite others within specific email domains.

The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers. What should an administrator do to help the sales team achieve this goal? **Choose 2 answers** A) Add customers to private Chatter groups. B) Create opportunity teams for customers. C) Add customers to libraries. D) Use Chatter files to share presentations.

Universal Containers wants to ensure that users complete the standard industry field when creating a new account record. To address this concern, the administrator set the Industry field as required. However, some users are still able to create a new account record without completing the industry field. What should an administrator do to troubleshoot the issue? **Choose 2 answers** A) Verify the industry field is set as required on all the account page layouts assigned to the user's profiles. B) Verify the users have the "Modify All Data" permission for accounts on their profiles. C) Verify the users have the "Edit" permission for accounts on their profiles. D) Verify the field-level security for the industry field is not set to "Read only" on the user's profile.

What is the capability of Service Cloud \ Customer portal? **Choose 2 answers.** A) customers can log, view, edit, and close their own cases B) the portal can be customized with corporate branding C) customers can view and edit contacts related to their own accounts D) the portal and its users can be created without additional licensing

What option is available when scheduling a dashboard refresh?(Choose 2) A. Send a refresh notification to users with access to the dashboard B. Schedule the dashboard to refresh in different time zones C. Define the refresh times for specific dashboard components D. View and remove a scheduled dashboard refresh

What should a system administrator consider when setting up Mobile Lite? **Choose 2 answers** A) it must be enabled for the entire organization B) it allows access to most custom objects in the organization C) only recently-viewed records are synchronized D) it allows access to all standard objects in the organization

When a case is deleted, which related items are also deleted? **Choose 2 answers** A) Events B) Solutions C) Accounts D) Case comments

Which functionality is available when enhanced lists are enabled? (choose 2) A. Create new records from a list view B. Calculate the sum of a number field displayed in a list view C. Edit dependent picklists inline from a list view D. Edit multiple records directly from a list view

Which is a capability of Chatter files? (Choose 2) A. View a list of files shared with a Chatter group B. Store Chatter posts in a Salesforce Content group C. Link a Salesforce Content library to a Chatter profile D. Post files from a Salesforce Content library to a Chatter feed

Which option is available when using process Visualizer? **Choose 2 answers** A) Share annotated approval process diagrams B) Add approval steps from the process Visualizer. C) Edit the criteria used to trigger the approval process. D) View approval process as a flow chart.

Which statement about Chatter posts and comments is true? **Choose 2 answers** A) Updates to the Chatter feed on a record are only visible to users with access to the record. B) Posts to a user's profile can be made private by clicking the lock icon. C) Posts to a user's profile are hidden from anyone below that user in the role hierarchy. D) Posts made to a user's profile are visible to all users in the organization.

Which statement about formula fields is true? (Choose 2) A. Formula fields are read-only on record detail pages B. Formula fields can reference fields on a child object C. Formula fields can reference themselves in the formula D. Formula fields can reference fields on a parent object

Which statement about sharing rules is true? **Choose 2 answers.** A) sharing rules open up access of records B) sharing rules are required in public read/write organizations C) sharing rules grant delete access to records D) sharing rules grant record access to roles and public groups

Which statement is TRUE regarding record types? **Choose 2 answers** A) Record types can be hidden from users B) Record types are controlled by the page layout C) Record types can only be assigned to one profile at a time D) Record types can be used to define different picklist values for different types of users

Which type of chart can be used to display summary values from two different levels of grouping in a report?(Choose 2) A. Stacked bar chart B. Funnel chart C. Donut chart D. Grouped line chart

Moving from the account object to the contact object is an example of what type of relationship? (Select 3) A. Related List B. Lookup C. Child-to-Parent D. One-to-Many E. Parent-to-Child

ADE

Which task can a delegated administrator perform? (Choose 3) A. Log in as a user who has granted login access B. Reset passwords for all users C. Create new user profiles D. Manage users within specified roles F. Manage specified custom objects

ADF

A marketing user has received a file of leads to import into Salesforce. What is the best way to avoid duplicating records? A. Merge Leads Function B. Import Wizard C. Validation rules D. Data Loader

A marketing user needs to create a new campaign, but the New Button is NOT visible from the campaign home page. The system administrator has verified that the user has the "Create" profile permission for the campaign object. How should the system admin resolve the issue? a) Grand the user "Read" profile permissions for the campaign object. b) Select the Marketing User Check box in the User record c) Select the "Manage Campaign" profile permissions. d) Add the New Button to the page layout using the page layout editor.

A pre-built App from the AppExchange is always the first approach you should take when you're looking to add functionality to your Salesforce instance. A. True B. False

A user profile has login hour restrictions set to Monday through Friday 8am to 5pm. The user logged in at 4:30 pm on a Tuesday and it is now 5:01 pm. Which behavior of the application should the user expect? A. The user will be able to continue working and start new sessions B. The user will be logged out and any unsaved work in progress will be lost C. The user will be logged out and any unsaved work in progress will be saved D. The user will be able to continue working, but will be unable to start any new sessions

A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "Create: profile permission for Campaigns. How should a system administrator grant the correct access to the user? A) Assign the user to the standard Marketing User profile B) Select the Marketing User checkbox on the user record C) Grant the user delegated administration rights to campaigns D) Create a campaign sharing rule to grant access to the user

All of the following are advantages of Force.com objects except: A. All object attributes are described with metadata, making it easy to create and modify records programmatically or through a visual interface. B. Every object in a Salesforce organization is automatically linked with all other objects in the organization. C. Objects can have relationship fields that define how records in an object relate to records in another object. D. Objects have built-in support for access management, validation, formulas, and history tracking.

An admin needs to keep track of all the changes made to the stage, amount, and close date on opportunities. (Select 1) A. Validation Rule B. Field History Tracking C. Formula field D. Workflow E. Page Layout

As a System Administrator, you can edit unfiled and personal folders. A. True B. False

Chatter external users can only interact in public or private Chatter groups that they belong to. A. True B. False

Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management. A) True B) False

Custom Report Types (CRT) allows you to build a framework from which users can create and customize reports in the report wizard but not in report builder. A) True B) False

Custom formula fields can reference other custom formula fields including themselves. A) True B) False

Every profile, including profiles associated with Customer Portal users must have at least one visible app. A) True B) False

How does Locale settings affect your exported CSV file? A) It doesn't affect anything. B) It determines the delimiter. C) It determines the encoding. D) It determines the encryption.

If two objects have a parent-child relationship, how can a user access the child record from the parent record. A) Child field B) Related list C) Lookup field D) Custom link

It is possible to switch to a standard fiscal year from a custom fiscal year. A. True B. False

The marketing team at Universal Containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. A) create a single email template and use the translation workbench to translate and send the appropriate template ? B) create an email template for each language and an auto response rule to send the appropriate template? C) create an email template for each language and an assignment rule to send the appropriate template ? D) create an email template for each language and a workflow alert to send the appropriate template

Universal Container is using a private sharing model. The U.S. sales director needs full access to all records owned by the U.S. sales representatives. How can this be accomplished? A) define a role hierarchy where the U.S sales director rolls up to the CEO B) define a role hierarchy where the U.S. sales representatives roll up to the sales director C) give the U.S. sales director read/write/edit/delete object permission on the profile D) place the U.S. sales director in a queue with the U.S. sales representatives

Universal Containers has set the organization-wide default settings for accounts to private. Amy and bob are on separate sales teams, but are assigned tot he same role in the hierarchy. Amy is a member of the "Sales West" public group and needs access to all accounts owned by Bob, a member of the "Sales East" group. How would an administrator grant Amy access to only Bob's accounts? A. Add Amy to the "Sales East" public group B. Add Amy to Bob's default account team C. Create a sharing rule between the "Sales West" and "Sales East" public groups D. Add Amy to the role above Bob in the role hierarchy

Universal Containers is capturing a percentage discount directly on an opportunity record. Sales management needs to include the discounted opportunity amount in pipeline reports. How can the system administrator make the discounted amount available? A. Create an auto-number field to calculate the discounted amount. B. Create a formula field to calculate the discounted amount. C. Create a roll-up summary field to calculate the discounted amount. D. Create a cross object formula field to calculate the discounted amount.

Universal Containers requires that its Salesforce account data, including attachments, be backed up weekly. Which tool should a system administrator use to accomplish this? A) Account report export B) data export service C) Account analytic snapshot D) Data loader

Universal Containers set the organisation-wide defaults for cases to private. When a case is escalated, case ownership changes to a Tier 2. How can a system administrator give the sales operations team read/write access to all escalated cases? A) Create a case assignment rule B) Create an ownership-based sharing rule C) Create a criteria based sharing rule D)Create a case escalation rule

What does a page layout allow an administrator to control? A) The business process and related piccoloist values displayed B) The fields users see on detail and edit pages C) The fields users see in reports and list views D) The record types available to each role and profile.

What is the default report format for new reports created in report builder? A) Summary B) Tabular C) Matrix

What is the maximum number of condition highlighting per report? A) 5 B) 3 C) 10 D) 20

What is the process for creating a Custom tab? A)Select a custom object, choose a tab style, and create a profile B)Select a custom object, choose a tab style, and assign profiles C)Select a custom application, choose a tab style, and create a profile D)Select custom fields and objects, choose a tab style, and create a profile

What will happen when a user attempts to log in to salesforce from an IP address that is outside the login IP range on the User's profile within the organization-wide trusted IP range? a) The user will not be able to log in at all b) The user will be able to log in after the computer is activated. c) The user will be able to log in without activating the computer d) The user will be able to log in after answering a security question.

When are active custom validation rules evaluated? A) When feedback to the end user is not required B) When there are no errors in standard validations C) When the page layout contains no required fields D) When inline editing has been enabled for the organization

When importing data, what happens if some records do NOT meet the data validation criteria? A) Import process requires user authorization to import the invalid records B) Import process fails only for the records with invalid data C) Import process aborts when it encounters the first invalid record D) Import process ignores the data validation criteria

When importing data, what happens if some records do NOT meet the data validation criteria? A. Import process ignores the data validation criteria B. Import process fails only for the records with invalid data C. Import process aborts when it encounters the first invalid record D. Import process requires user authorization to import the invalid records

When the multiple currencies feature is enabled, which currency is used as the basics for all currency conversion rates? A) Personal currency B) Corporate currency C) Record currency D) Active currency

Where are the field level security settings located? A) Role B) Profile C) Page layout D) Manage users

Which is a capability of Chatter files? (Choose 2) A. Store Chatter posts in a Salesforce Content group B. View a list of files shared with a Chatter group C. Link a Salesforce Content library to a Chatter profile D. Post files from a Salesforce Content library to a Chatter feed

Which of the following features can be used to assign different picklist values for different business processes? (Select 1) A. Page Layout B. Record Type C. Validation Rule D. Field Level Security E. Formula Field

Which statement is true when a label on a standard object, such as "Accounts," is renamed? A) Online help can be modified to reflect the new name B) Pages in the setup area will still use the default, original labels C) The API name for the field will also change D) The field will no longer appear to users until is enabled, with the new name, in the page layout.

You can not use the browser's print function to print reports. A) True B) False

You have a handful of users who don't have Salesforce licenses but need access to all Chatter groups. They don't need to access any other Salesforce information. What Chatter license should they have? (Select 1) A. Chatter External license B. Chatter Free license C. Chatter Only (Chatter Plus) license D. Chatter Deluxe license

Which of the following is used for automatically opening records by an administrator when they meet a data Trigger point? A) Manual Sharing B) Criteria based sharing Rules C) OWD D) None of the Above

B) Criteria based sharing Rules

You can set the Tab as a Landing Tab while creating the Tab for the Object? A) True B) False

B) False

Which of the following events are allowed while writing a trigger on feeds item and feed Comment object? A) Insert, Update B) Insert, Delete C) Insert, Undelete D) Update, Undelete E) In sert, Update, Delete

B) Insert, Delete

____________are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way? A) Views B) Tags C) Dashboards D) Home Pagelayout E) Apps

B) Tags

How an a sales user relate an opportunity to a campaign? **Choose 2 answers** A) Select the campaign record type when creating the opportunity. B) Select the primary campaign source for the opportunity. C) Use the campaign influence related list on the opportunity. D) Use the campaign hierarchy related list on the opportunity.

Moving from the opportunity object to the account object is an example of what type of relationship? (Select 2) A. Related List B. Lookup C. Child-to-Parent D. One-to-Many E. Parent-to-Child

What is a method for adding content to Salesforce CRM Content? **Choose 2 answers** A) Attachments B) Chatter files C) Libraries D) Documents

What is the purpose of the AppExchange? **Choose 2 answers** a) Support users can install the Service cloud console custom app. B) Customers can share and install apps published by Salesforce partners. C) Administrators can downloaded and customize pre-built reports and dashboards. D) Partners can download accounts and contacts to collaborate on sales deals.

What is the purpose of the Service Cloud(customer) portal? **Choose 2 answers** A) To allow partners to access contact records for case collaboration B) To provide Web self-service by exposing Knowledge articles C) To allow customers to log and check the status of cases online. D) To share support reports and dashboards with high-profile accounts.

What item appears in a user's My Unresolved items after synchronisation using Salesforce for outlook? **Choose 2 answers** A) Notes not associated to a record. B) Emails not associated to a record. C) Contacts not assigned to an account D) Cases not assigned to a contact

What setting can a system administrator enable in the Salesforce user interface? **Choose 2 answers** A) Chatter messanger for specific users B) Related list honer links. C) Printable list views D) Customisable receipt tags

What should be considered when configuring the lead conversion process? **Choose 2 answers** A) Roll-up summary lead field can be mapped to custom contact fields. B) Standard lead fields are automatically converted to account, contact and opportunity fields. C) Custom lead fields can be mapped to account, contact and opportunity fields. D) Custom lead fields can be mapped to custom object field

When a user with pending approval requests leaves an organization, what can administrator do with the pending requests? **Choose 2 answers** A) Mass approve pending requests B) Mass remove pending requests C) Mass transfer pending requests D) Change the approval process routing steps

Where can the multilingual solution search feature be enabled? **Choose 2 answers** a) Salesforce Content b) Public Knowledge Base c) Self Service Portal d) Solution Tab Search

Which statement about Community experts is true? **Choose 2 answers.** A) community experts can delete inappropriate community content B) community experts are designated by an icon C) community experts can manage Salesforce Ideas Categories D) community experts can be designated for Salesforce Ideas or Answers

A folder is a place where you can store which of the following? (Select 3) A. Records B. Reports C. Dashboards D. Email templates

BCD

Currencies are defined at which level? **Choose 3 answers** A) Record type B) Organization profile C) Opportunity (record) D) User record (personal setup)

BCD

What setting is controlled by a user's profile? **Choose 3 answers** A) Locale settings B) Assigned apps C) Record type assignment D) Field-level security E) Feature license assignment.

BCD

What should a system administrator consider when deleting a custom field? **Choose 3 answers** A) Existing field values must be transferred to a new custom field. B) Field values should be archived before a field is deleted. C) Fields used in workflow and assignment rules cannot be deleted. D) Deleted fields and values can be restored from the recycle bin within 15 hours.

BCD

What standard object has a one-to-many relationship with the account object? **Choose 3 answers** A) Lead B) Contact C) Opportunity D) Case E) Campaign

BCD

When authenticating a user through the user interface, what does Salesforce validate before allowing a user to access the application? **Choose 3 answers** A) Whether the user's profile is API enabled B) Whether the organization has trusted IP addresses C) Whether the user's profile has login hour restrictions D) Whether the user's profile has IP address restrictions

BCD

Which object is a standard object? **Choose 3 answers ** A) Invoices B) Solutions C) Accounts D) Opportunities

BCD

Criteria-based sharing rules can be created for which objects? **Choose 3 answers** A) Users B) Contacts C) Accounts D) Campaign Members E) Opportunities

BCE

When can a validation rule be used to prevent invalid data? **Choose 3 answers.** A) when records are deleted by a user B) when records are imported C) when records are edited by a user D) when records are submitted using web-to-lead E) when records are updated by a workflow rule

BCE

When can a validation rule be used to prevent invalid data?(Choose 3) A. When records are deleted by a user B. When records are edited by a user C. When records are submitted using web-to-lead D. When records are updated by a workflow rule E. When records are imported

BCE

Which component can be included in a custom home page layout? **Choose 3 answers** A) Analytic snapshots B) Pending approval list C) Messages and alerts D) Trending Chatter topics. E) Dashboards components.

BCE

Which statements are true about Cloud Scheduler? **Choose 3 answers.** A) It is available in Group, Professional, Enterprise, Unlimited, and Developer Editions only. B) Cloud Scheduler is now enabled by default for all organizations. C) You can automatically see the New Meeting Request button on all eligible contact, lead, and person account detail pages. D) Meeting organizers can not use Cloud Scheduler to request meetings with customers, and have customers select preferred times before confirming the meeting. E) Administrators can add or remove the New Meeting Request button on multiple page layouts using the new Cloud Scheduler quick setup method.

BCE

What is a capability of Salesforce Knowledge? **Choose 2 answers:** A) Knowledge automatically creates a solution for each new article B) Knowledge uses data categories and roles to make articles visible to specific users C) Knowledge only allows a single article type across all data categories D) Knowledge allows an organization to share articles with partner portal users

What option is available when scheduling a dashboard refresh? **Choose 2 answers** a) Schedule the dashboard to refresh in different time zones. b) View and remove a scheduled dashboard refresh. c) Define refresh times for specific dashboard components. d) Send a refresh notification to users with access to the dashboard.

What should a system administrator consider when setting up Mobile Lite? (Choose 2) A. Mobile Lite users must have a mobile license assigned to them B. Mobile Lite provides access to standard objects and dashboards C. Mobile Lite configurations can be created for each user D. Mobile Lite must be enabled before users can install it

What should an administrator consider when configuring workflow rules? **Choose 2 answers** A) Rules must be deactivated before using an import wizard. B) Rule actions can take place immediately or on a specific date. C) All existing records are evaluated when a new rule is activated. D) Rules can be evaluated when records are created or edited.

What user interface setting must be enabled for users to edit records in a list view?(Choose 2) A. Enhanced page layout editor B. Enhanced lists C. Enhanced profile list views D. Inline editing

When using sharing rules, what can records be shared with?(Choose 2) A. Queues B. Public groups C. Profiles D. Roles and subordinates

Which Salesforce editions provide option for customizing profiles? **Choose 2 answers.** A) All Editions B) Unlimited, Developer and Enterprise Editions C) Professional, Unlimited, and Developer Editions D) Enterprise, Unlimited, and Developer Editions E) All except Group Edition F) All except Professional Edition

Which dashboard component can display data from the summary rows of a report? **Choose 2 answers** A) Table B) Guage C) Chart D) Metric

Which level of access can be set when sharing a document folder with users? **Choose 2 answers.** A) read/write/create/delete B) read/write C) read/write/create/read-only D) read-only

Which of the following actions cannot be completed on the Company Information page? (Select 2) A. Edit the city in which your organization is located B. Modify the type of licenses your organization has C. Edit the default locale for your organization D. Restrict access to currency settings E. Add or remove licenses

Which of the following fields can you expect to find on user's record detail page? (Select 2) A. System Permissions B. Locale C. Reports D. Role E. All of the above

Which record type can be updated when converting a lead? (Choose 2) A. An existing custom object record B. An existing opportunity record C. An existing contact record D. An existing account record

Which statement about custom summary formulas in reports is true? Choose two answers A. Reports can be grouped by a custom summary formula result. B. Custom summary formulas can reference a formula field within a report. C. Custom summary formulas can reference another custom summary formula. D. Custom summary formulas can be used in a report built from a custom report type

Which attributes can be used when matching similar opportunities? **Choose 2 answers** A) Custom opportunity related lists B) Standard opportunity related lists C) Sales team members D) Account fields E) Opportunity fields

A company has two different sales divisions national sales and international sales. Some of the processes are the same, but the internal sales organization has more requirements to gather during the sales process and there are more stages when trying to close deals. A) Roles B) Page layouts C)Record types D) Multi‐select picklists

A marketing user has received a file of leads to import into Salesforce. What is the best way to avoid duplicating records? A. Merge Leads Function B. Validation rules C. Import Wizard D. Data Loader

A user profile has login hour restrictions set to Monday through Friday 8:00 AM to 5:00 Pm. It is Tuesday and the user has logged in at 4:30PM and it is now 5:01PM Which behaviour of the application should the user expect? A) The user will be able to continue working and start new sessions. B) The user will be logged out and any unsaved work-in-progress will be saved C) The user will be able to continue working, but will not be unable to start a new sessions. D) The user will be logged out and any unsaved work-in-progress will be lost

An administrator would like to export a report to a Microsoft Excel spreadsheet and maintain the report format. To do this, the administrator should click on which button? A) Save as B) Customize C) Printable View D) Export Details

How many profiles can load in a single list view with Enhanced Profile Management enabled? A) 300 B) 500 C) 200 D) 1000

In Salesforce, what does an administrator use to control a user's permissions? A) Users B)Roles C)Profiles D)Sharing model and rules (granular)

Once enabled, which of the following features cannot be disabled? (Select 1) A. Chatter B. Advanced Currency Management C. Custom Fiscal Year D. Collapsible Sidebar E. Lightning Experience

Sales Representatives at Universal containers perform the initial steps in the lead qualification process and sales managers complete the final qualification steps. Universal Containers' requirements are listed below. Sales managers can access all Lead status values. Sales Representatives cannot access the final two lead status values. How can a system administrator meet these requirements? A. Create a validation rule to prevent lead conversion B. Use field-level security to restrict access to the lead status values C. Create two separate lead process and record types D. Create two separate page layouts

System Administrators have this permission by default. A) None of these B) Report Wizard C) Report Builder D) Both Report Wizard and Report builder

Universal Containers needs to track the manufacturer and model for specific car companies. How can the system administrator ensure that the manufacturer selected influences the values available for the model? Choose one answer A. Create the manufacturer field as a dependent picklist and the model as a controlling picklist. B. Create a lookup field from the manufacturer object to the model object. C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist. D. Create a multi-select picklist field that includes both manufacturers and models.

Universal Containers set the organization-wide default for opportunities to private. Which record will an opportunity pipeline report return? A) opportunities for which the user running the report is also the account owner B) opportunities for the entire sales organization regardless of the user running the report C) opportunities owned by the user running the report and users below them in the role hierarchy D)opportunities owned by the user running the report and users in the same role in the role hierarchy

Universal Containers uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deals faster. How can an administrator meet this request? A. Add Chatter groups to opportunities B. Add sales engineers to account teams C. Add sales engineers to opportunity teams D. Enable Chatter Feed Tracking on opportunities

Universal Finance has segmented its customer base into two categories: High Wealth and Retirement. High Wealth accounts should be visible to High Wealth Sales team members only. Retirement accounts should be visible to all sales users. How can a system administrator meet this requirement? A. Set the organization-wide default sharing to public read-only and create a sharing rule to limit access to High Wealth accounts B. Create a new profile for Retirement Sales team members and remove read access to High Wealth account records. C. Set the organization-wide default sharing to private and create a sharing rule to share Retirement accounts with all Sales users D. Create a new record type for high Wealth accounts and share the record type with High Wealth sales team members

Users want to view report output for all opportunities that own and that are owned by users who report to them via the role hierarchy. To proceed they should verify that A) They have the "Manage Public Reports" permission on their profile. B) The profiles of all users report to them in the role hierarchy and that the "My Team's opportunities" filter is used when running opportunity reports C) The correct users report to them in the role hierarchy and that the "My Team's Opportunities" filter is used when running opportunity reports. D) The correct users report to them in the role hierarchy and that the "My Team‐Selling and My Own Opportunities" filter is used when running opportunities reports.

What can an administrator assign to both Ideas and Answers? A. Status B. Sharing Rules C. Categories D. Workflow Rules

What can be done with a workflow task that cannot be done with a workflow alert? A) Reuse B) Notify a user C) Track in the activity history D) Immediate or time‐dependent

What does the controlling field determine when field dependencies are being created? a) The dependent fields that appear on a layout b) The default value populated in the dependent field c) The values that appear in the dependent field d) The field-level-security for the dependent field

What happens when you convert a Lead and an existing account and contact have the same name as the one specified on the lead? A) The account and contact will automatically be overwritten. B) A new account and contact will be created with different Salesforce ID. C) You can choose to update the existing account and contact. D) The records will automattically update. E) The conversion will fail.

What is required before an organization can be enabled for territory management? A) Unlimited Edition B) Client management C) Customizable forecasting D) At least one account sharing rule

What must an administrator do when creating a record type? A) set the field level security for the record type B) create a new page layout for the record type C) assign the record type to the appropriate profiles D) add the record type to the required user records

What relationship can be selected in a custom report type where Accounts is the primary object and Contacts is a related object? a) Each account must not have related contacts b) Each contact must have a related account c) Each account may or may not have related contacts d) Each contact may or may not have related account

What type of field allows users to input text, images, and links? A) text area B) input area C) text area rich D) text and image area

What's the difference between standard and custom objects? A. Standard objects are limited to a standard set of fields; custom objects are made up of custom fields. B. Standard objects include standard layouts; custom objects allow you to change their layouts. C. Standard objects are included with Salesforce by default; custom objects are objects that you create in your organization.

When converting a lead, how can an admin capture custom lead data on the converted contact? A) map custom lead field to the standard lead field B) use the data loader to move the custom lead data C) map custom lead field to custom contact fields D) use the lead conversion wizard to select the fields

Which objects cannot have sharing rules? A) Custom objects B) Standard objects C) Objects controlled by parent D) Objects in a managed package

Which of the following data import tools can import up to 50,000 records at a time, and provides a simple interface to specify the configuration parameters, data sources, and the field mappings that map the field names in your import file with the field names in Salesforce? (Select 1) A. Data Loader B. Data Importer C. Data Import Wizard D. Data Loading Wizard

Which of these types of relationship fields can you define in Force.com? A. Relational and Parent-Child B. Link and Parent-Child C. Lookup and Master-Detail D. Relational and Master-Detail

Which validation rule validates that a custom date field, My_Date__c, contains a date within the current year? A) YEAR( My_Date__c) = YEAR( Today()) B) YEAR( Today()) > DATE( My_Date__c) C) YEAR( My_Date__c) <>Year(Today()) D) YEAR( My_Date__C) = DATE(MY_Date__c)

In Spring' 11 salesforce.com release Dynamic Dashboards have been launched for which edition: To create, edit, and delete dynamic dashboards: "Run Reports" AND "Manage Dynamic Dashboards" A) Developer Edition B) Professional Edition C) Enterprise Edition D) Unlimited Edition

C) Enterprise Edition

Which is the new type of Dashboard Chart to make entry in Spring' 11 Release? A) Waterfall Chart B) Organization Chart C) Scatter D) Gauge E) Metric

C) Scatter

Recent Items use the? A) Edit Pagelayout B) Detail Pagelayout C) Sidebar D) Related List

C) Sidebar

What happens when a user clicks on the Create New Apps option present in the List of Apps section? A) User is taken to a Create new App Page in salesforce.com B) User is taken to App Exchange C) User is taken to developer.force.com page D) None of the above

C) User is taken to developer.force.com page

Assuming only standard relationships, which option is available when customizing the mini‐view of the console? **Choose 2 answers** A) From the Contact Object, the user can choose Cases B) From the Opportunity Object, the user can choose Campaign C) From the Cases Object, the user can choose Account and Contact D) From the Opportunity Object, the user can choose Account and Contact

Dashboards give the user a snapshot of corporate metrics and key performance indicators. A dashboard **Choose 2 answers** A)Only consists of data from tabular reports B)Can only be viewed from the home page C) Does not use a standard report as it's source D)Can only display information from a single report

Universal Containers wants to capture the invoice number and account credit score for billing cases. How would an administrator accomplish this? **Choose 2 answers** a) Create a validation rule. b) Create a support process. c) Create custom fields d) Create a page layout.

Universal Containers wants to ensure that users complete the standard Industry field when creating a new account record. To address this concern, the administrator set the Industry field as required. However, some users are still able to create a new account record without completing the Industry field. What should an administrator do to troubleshoot the issue?(Choose 2) A. Verify the users have the "Edit" permission for accounts on their profiles B. Verify the users have the "Modify All Data" permission for accounts on their profiles C. Verify the field-level security for the Industry field is not set to "Read Only" on the users' profiles D. Verify the Industry field is set as required on all the account page layouts assigned to the users' profiles

What are two sources from which cases can be created. **Choose 2 answers.** A) Web-to-Lead B) Web-to-Web C) Email-to-Case D) Connect for Outlook

What can a marketing user do using the Manage Members button on a campaign record? (Choose 2) A. Associate existing opportunities with the campaign B. Create a custom report including all campaign members C. Associate existing contacts with the campaign D. Import new leads and associate them with the campaign

What level of access can be set when sharing a document folder with users?(Choose 2) A. Read/Write/Create B. Read/Write/Create/Delete C. Read-only D. Read/Write

What permissions are needed to be able to delete or change a read-only folder? (Select 2) A. Read/Write permissions B. Folder Manager permissions C. Manage Public Documents permissions D. Manage Public Templates permissions

When should a system administrator consider using the Salesforce AppExchange? (Choose 2) A. To submit ideas for Salesforce application enhancements B. To find answers to Salesforce application questions C. When looking for pre-built custom applications and tools D. When standard Salesforce functionality needs to be extended

Where can conditional highlighting be used? **Choose 2 answers.** A)tabular reports B) enhanced list views C) matrix reports D) summary reports

Which are affected by changing the organization locale setting? **Choose 2 answers** A) Language B) Time zone C) Date format D) Number fields

Which feature license can be assigned to a user record in salesforce? **Choose 2 answers** a) Opportunity user b) Console user c) Service cloud user d) Knowledge user

Which privilege can be granted to members of a content library (workspace) without modifying user permissions? **Choose 2 answers:** A) Create a new content library B) Share content with other users in Chatter C) Edit a member's library permissions D) Add tags when editing content details

What does the primary object in a custom report type determine? A) Whether or not the report is sortable B) The type of report that can be built C) Whether or not the report can be used as source for a dashboard D) The options available in the View pick list when running a report

What is affected by changing the default locale setting for an organization? A) Time zone B) Currency C) Language D) Date field

A marketing manager needs to view summary metrics across a set of related campaigns. How can this be accomplished? A. Establish the campaign influence between related campaigns B. Build a lead source report to summarize the campaign metrics C. Create a cross object formula field to calculate summary metrics D. Create a campaign hierarchy and include the related campaigns

A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate lead records? A) Merge leads function B) Validation rules C) Data loader D) Import wizard

What is the only feature that can be used to restrict record access? (Select 1) A. CRED Settings B. Sharing Rules C. Role Hierarchy D. Organization Wide Default Setting's E. Profile Login Hours

A user at Universal Containers reports an error message when attempting to log in. The administrator checks the user's login history, but there's no record of the attempted login. What could be the cause of the issue? A) The user is attempting to log in with wrong password. B) The user is attempting to log in outside of the profile login hours. C) The user is attempting to log in outside of the profile IP login range. D) The user is attempting to log in with the wrong username.

An administrator may create a lookup relationship between all of the following EXCEPT A) From a custom object to itself B) From a custom to a standard object C) From a standard to a custom object D) From the user object to a custom object

An opportunity record created with a close date of July 30, meets the criteria of time -dependent workflow rule. The time dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria? a) The time dependent action will execute on July 30 b) The time dependent action is put on hold. c) The Time dependent action will execute on July 23 d) The time dependent action is automatically removed from the queue.

Charting is a report option that can be used on A) All reports B) Dashboards and summary reports only C) Matrix and custom report types only D) Dashboards, summary and matrix reports

What are default values for an opportunity record created upon lead conversion? A) It is not possible to set any default values for a new opportunity B) Only the name of the opportunity and account filled in from the lead conversion page C) The opportunity and account name, including the close date defaulting to the end of the year. D) The opportunity and account name, including the close date defaulting to the last day of the quarter and Stage field defaulting to the first value

How can a System Administrator restrict users from viewing certain fields in list views, searches and reports? A. Set the field to hidden using field level security B. Remove the field from reports and list views C. Remove the field from the page layout D. Set the field to hidden on the user profile

How can a system administrator restrict users from viewing certain fields in list view, searches, page layouts and reports? A) Remove the field rom reports and list views. B) Set the field to hidden on user role. C) Remove the field from page layouts D) Set field to hidden using field-level security.

If a record that matches the criteria of a workflow rule is created on July 1 and the close date is July 30, the time‐dependent action is scheduled for July 23. However, what happens if the opportunity is edited before July 23 and no longer meets the criteria? A) The time‐dependent action is put on hold B) The time‐dependent action is sent on July 23 C) The time‐dependent action is sent on July 30 D) The time‐dependent action is automatically removed from the queue

Locale settings control which of the following? (Select 1) A. Time Zone B. Number format C. Name order D. All of the above

Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal Containers recently created a custom object to track company cars and wants only users from The facilities team to have access to this new object. How can an administrator meet this requirement? A) Configure FLS on the new object for the facilities team B) Assign the facilities team to a new role in the role hierarchy C) Modify the standard profile currently shared by both teams D) Create a custom profile for users on the facilities team

Universal Containers populates the industry field on each account record. The Vice president of sales would like the industry information on related opportunity records and updated when the value is updated on the account record. How can a system administrator meet his requirement? A. Create a cross-object formula field on the opportunity B. Create an account workflow rule with an opportunity field update C. Create a roll up summary field on the opportunity D. Create a cross-object formula field on the account

Universal Containers requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complaining that reports return too many results, making it difficult to find their team's opportunities in the report results. How can the system administrator address this problem? A) Update the sharing rules to limit user access to certain opportunities. B) Move the opportunity reports into each user's personal report folder. C) Move the opportunity reports into a folder with restricted access. D) Use the Show filter to filter report results and reduce records returned.

Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. Which feature should a system admin use this meet this requirement? a) Roll Up Summary Field. b) Workflow Field Update. c) Lookup Field d) Cross-object formula field

2. Which of the following can be used to grant full access to a user? (Select 1) A. Organization Wide Default Setting's B. Sharing Rules C. Apex Sharing D.Manual Sharing E. Role Hierarchy

This helps you manage the complete lifecycle of customer service,from logging cases to suggesting and delivering solutions across multiple channels, including Web self-service and live agent support A) Ideas B) Community C) None of the Above D) Sales Cloud E) Service Cloud2 F) Sales Cloud2

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