Salesforce UX Designer Certification
User Experience Basics Learn About User Experience Design
What is UX design? A. The practice of basing all decisions on fiscal goals B. The practice of distilling individual people's motivations into group think C. Another name for graphic design D. The practice of examining people's needs and motivations to inform design of products or services What cyclical framework do most UX design processes follow? A. Design, Define, Iterate, Test B. Empathize, Define, Ideate, Prototype and Test C. Move fast and break things D. Design, Test, Fix, Ship
User Experience Basics Create UX Artifacts
How is the information needed to create a UX map usually gathered? A. Through workshops and talking with users B. Through online search C. Through 3D spectrum analysis D. Through stealthy eye-tracking software What's the goal of a prototype? A. To secure funding for your product B. To gather prelaunch usage data C. To identify the worst parts of your design D. To convey the interaction to the user
UX Research Basics Define Your Research Plan
After you've defined your research problem, what's the next thing you should do before starting your study? A. Decide which people fit into the target user category and start recruiting them B. Check to see if the problem has been researched before and if any information has been collected C. Pick a research method and decide whether you need to collect either qualitative or quantitative data D. Start writing a script with questions to ask participants Which of the following is the best research method to help understand what people do? A. Behavioral B. Attitudinal C. Qualitative D. Quantitative Which of the following has the greatest impact on your timeline? A. The number of people on your product team and development team B. The number of users who are at remote locations C. How many note takers you'll have, how fast you can type, and whether you write or type your notes D. How many sessions you'll have, the duration of each session, and how long it will take to analyze the data
Relationship Design Improve Relationships Using Design
Answer: B and D
Relationship Design Explore Human-Centered Design
Answer: D and C
User Experience Basics Choose Tools and Request Feedback
What should you keep in mind when selecting design tools? A. Always stay on trend. B. If you use tools sold by your company, you can generate extra revenue. C. Code is not a design tool. D. Your tools' output must be accessible to stakeholders so they can quickly provide feedback. What's a good guideline for requesting feedback? A. Make sure the audience knows what problem you're trying to solve. B. Grill the audience on their design credentials. C. Pay the audience in cash or gift cards. D. Don't tell the audience anything about your objectives.
UX Research Basics Craft Your Questions
What should you think about when shaping your questions? A. That participant compensation is significant and that you only interview people outside of their work hours B. The aim and scope of your study, what you're exploring, and which people you plan to interview C. Each of your stakeholders' desired outcomes, so that you can align your findings to them as closely as possible D. That you should always recruit the widest possible range of people for your study (even if they're entirely unrelated to the focus of the problem you're researching) What should you think about regarding questions in the different parts of your session? A. You should include exactly the same number of questions in each section and cover different aspects of the same concept or design. B. Your introductory and closing should explore the existing workflows, and the middle section should ascertain any weakness in the workflow. C. The order of the questions has no impact on your study outcome. D. The introductory section should cover some background and thoughts on existing workflows. The middle section should delve into detailed feedback. The wrap-up section should elicit overall impressions and catch any additional feedback. Which of the following is an example of an open and non-leading question? A. Why doesn't this concept provide you with the options that you need? B. What are your opinions about this concept and the options it provides? C. In what way does this concept present the options that you need? D. How are the options provided by this concept insignificant to you?
User Experience Basics Define Project Scope and Requirements
What's a persona? A. An actual user of your product, identified by a pseudonym B. A fictional person representing someone who will use the product you're designing C. A stereotype based on market research D. A composite based on a fringe use case How does Jobs to Be Done help inform the design process? A. It makes you stop procrastinating. B. It keeps track of which jobs have been completed. C. It uses an AI-powered bot to do basic design work. D. It empowers you to focus on the outcomes that people using your product want.
