Sayles Ch 20 Quiz: Human Resource Management

The Age Discrimination in Employment Act of 1967 prohibits age discrimination against job applicants or workers age ___ and older. a. 30 b. 40 c. 50 d. 60

40

The Age Discrimination in Employment Act of 1967 prohibits age discrimination against job applicants or workers age ____ and older.

40

A conflict arose in a work team. The issue was relatively minor, but temporarily disruptive; the goal is to restore team harmony. Which conflict management approach fits best in this situation? - Avoidance - Accommodation - Compromise - Command

Accommodation

Guidelines for handling an employee dismissal interview include all of the following except: - Use a neutral location, not the managers office - Prepare in advance; have the final paycheck ready. - Allow plenty of time for the individual to discuss the situation - Tell the employee what to do next

Allow plenty of time for the individual to discuss the situation

Which statement best describes features of the alternative work scheduling arrangement flextime? - An employee works longer days to complete 40 hours of work in fewer than five days - The employee uses technology to perform work and link with the organization from home - An employee regularly works less than the standard full-time 40-hour week - An employee is able to choose start and departure times as long as core hours are covered

An employee is able to choose start and departure times as long as core hours are covered

The ethical principle that recognizes an employee's need for a voice in the workplace is:

Autonomy

You research the performance of HIM staff at other organizations as published in literature and use the information to develop performance standards for your staff. Which method did you use?

Benchmarking

Advantages of a structured job interview include all of the following EXCEPT: - Answers to questions can be scored and compared across candidates - Questions are job-related based on job analysis - Candidate is encouraged to talk, volunteer information not related to the job - Legally defensible

Candidate is encouraged to talk, volunteer information not related to the job

A conflict occurred within a work unit. On investigation, it appears that an individual has violated workplace policy. Which of the following would be the best approach to conflict management in this situation? - Avoidance - Accommodation - Compromise - Command

Command

The performance appraisal method where appraisers rank an employee highest to lowest compared to others in a work unit based on performance is known as the _____. a. Graphic rating scale b. Comparison system c. Forced distribution method d. Critical incident technique

Comparison system

In a job analysis, action-oriented statements known as _______________ identify measurable knowledge, skills, abilities or other characteristics required to perform the job.

Competencies

Collective bargaining refers to which of the following? a. The process of organizing a union b. Conflict management strategies c. Contract negotiations between a union and an employer d. Employees working together in the workplace

Contract negotiations between a union and an employer

Which is a disadvantage of internal recruiting? - Candidate is known to the organization - Promotion from within can hurt morale - Can be more costly - Creates another position to fill

Creates another position to fill

Establishment of training objectives is part of which step in the ADDIE model?

Design

Which statement best describes employees who are covered under the Family and Medical Leave Act of 1993? - Any employee of a public agency or private firm - Employees of a public agency or private firm employing 50 or more employees working in 20 or more weeks of a calendar year - Employees of a public agency or private firm employing 50 or more employees working in 20 or more weeks of a calendar year; eligible employees have worked at least 12 months - Female employees of a public agency or private firm employing 50 or more employees working in 20 or more weeks of a calendar year; eligible employees have worked at least 12 months

Employees of a public agency or private firm employing 50 or more employees working in 20 or more weeks of a calendar year; eligible employees have worked at least 12 months

The ADA of 1990 prohibits which of the following? - All employers from discriminating against qualified disabled applicants - Employers with 15 or more workers from discriminating against qualified disabled applicants - All employers from making reasonable accommodations - Employers with 15 or more workers from discriminating against employees in racial and ethnic minority groups

Employers with 15 or more workers from discriminating against qualified disabled applicants

Participation in a job fair at a local college would be a recruitment method best suited to fill a(n) _____. a. Technical position b. Entry-level position c. Executive management job d. Credentialed professional position

Entry-level position

As the director of health information management, Ms. Jones is expected to work the hours needed to keep her department running and is not entitled to overtime pay. Under the Fair Labor Standards Act, Ms. Jones would be classified as _______________. a. Nonexempt b. Exempt c. Covered d. Protected

Exempt

Which of the following is the legal term for a workplace setting in which intimidating and abusive conduct that interferes with an employee's job takes place?

Hostile work environment

A written explanation of a job and the duties involved, based upon information provided in a job analysis, is a _____. a. Job description b. Job summary c. Job specification d. Performance standard

Job description

A job advertisement for a clinical documentation integrity coordinator shows that a bachelor's degree is required of a candidate for the position. This educational requirement is a _______________.

Job specification

Which of these statements best describes "employee relations"? a. Management activity focused on establishing and maintaining positive relationships that contribute to job satisfaction, productivity, and fair discipline b. The level of commitment that employees demonstrate; their willingness to continue working for the organization c. A formal procedure for management review of employee complaints designed to ensure fair treatment d. The range of activities involved in measuring, reviewing and improving employee performance

Management activity focused on establishing and maintaining positive relationships that contribute to job satisfaction, productivity, and fair discipline

How does mentoring differ from coaching as a career development practice? a. Offers specific job-related training b. Includes career advising c. Most often performed by a senior employee d. Involves performance feedback

Most often performed by a senior employee

The National Labor Relations Act formed the ___ as the federal agency to enforce labor law. - Equal Employment Opportunity Commission - Department of Labor - National Labor Relations Board - Occupational Safety and Health Administration

National Labor Relations Board

Especially where protected health information is involved, background checks of potential job candidates must be carefully checked to avoid _______________. - Issues of validity and reliability - Negligent hiring - Ethical violations - Discrimination

Negligent hiring

In planning a training session, you want to allow adult learners the flexibility to proceed at their own pace. The best choice among the following training methods would be which of the following? a. On-the-job training b. Online learning c. Classroom lecture d. Seminar with break-out groups

Online learning

Your organization contracts with an outside vendor firm to provide coding services; employees of this firm work remotely from locations in the US. This is an example of _______________.

Outsourcing

In a revenue cycle process, the same tasks are handled by several workers; each worker completes all steps in the process, working independently. The method of organizing work use is which of the following? - Serial work division - Parallel work division - Processing - Benchmarking

Parallel work division

Which of these statements best describes employee turnover? - Employees who have mentally quit but remain on the job working at a low level. - Accuracy rate used in performance measurement - Level of commitment employees demonstrate to go beyond the minimum expectations. - Rate at which employees leave an organization and have to be replaced.

Rate at which employees leave an organization and have to be replaced.

To be fair, legal and effective, selection tests must meet standards for validity and _____. a. Negligent hiring b. Ethical principles c. Reliability d. Accuracy

Reliability

By law, which category of employee is excluded from participation in an employee union bargaining unit? - Staff - Nonexempt - Clinical - Supervisory

Supervisory

Disciplinary action following a sequence starting with verbal warning for first offense of minor severity is consistent with a _______________. - Grievance process - System of progressive penalties - Performance appraisal system - Collective bargaining

System of progressive penalties

Which of these federal laws gave states the right to enact right-to-work laws prohibiting forced union membership as a condition of employment?

Taft-Hartley Act

The broad term that includes both voluntary termination of one's own employment and involuntary separation of employment by the employer is _____. a. Turnover b. Dismissal c. Termination d. Layoff

Termination

A challenge to performance appraisal fairness that occurs when an employee is strong in one rated area and the appraising supervisor generalizes that performance to rate the employee high across all other areas on the performance appraisal is known as _____. a. Distributional error b. Behaviorally anchored rating c. Bias d. The halo-horns effect

The halo-horns effect

Which of the following is true of downsizing versus a layoff? - Management intends to recall employees when work becomes available again - The no-work situation is expected to be temporary - The size of the workforce is permanently reduced - There is less impact on employee morale

The size of the workforce is permanently reduced

Which of the following is a positive aspect of using employee self-appraisal as a source of data for performance appraisal? a. Employees are in the best position to provide objective review without overstatement. b. The supervisor is kept informed of the employee's accomplishments. c. Appraiser and employee training on the purpose and procedures of this process is required. d. Peer pressure of evaluation can motivate team members to be more productive.

The supervisor is kept informed of the employee's accomplishments.

The Equal Employment Opportunity Commission was created for the purpose of enforcing laws to prevent job discrimination under which act? a. The Equal Pay Act b. Title VII of the Civil Rights Act of 1964 c. The Pregnancy Discrimination Act d. The Civil Rights Act of 1991

Title VII of the Civil Rights Act of 1964

This Act applies to all employers with 15 or more employees and prohibits employment decisions based on an individual's race, color, religion, sex, or national origin.

Title VII of the Civil Rights Act of 1964

As a supervisor in the HIM department, your hospital's employees have been approached by a local union representative. Which of the following represents fair labor practice on the part of management during a union organization effort? - Threaten loss of job, reduced hours, or discipline based on employees' union vote - Interrogate employees regarding their union views or vote - Promise promotions, pay raises, or other benefits to influence union support - Voice your professional opinion on the value of a union

Voice your professional opinion on the value of a union

The process of data collection to determine the type and appropriateness of a unit's work assignments and the time allowed for the tasks is known as: a. Serial work division b. Parallel work division c. Work distribution analysis d. Performance measurement

Work distribution analysis

To develop a performance standard, a manager calculated a unit's productivity statistic based on employees' self-reported data. Which method did this manager use to develop the performance standard? a. Benchmarking b. Work distribution analysis c. Work measurement d. Workflow analysis

Work distribution analysis

The law requires organizations of more than 100 employees to provide at least 60-days advance notice of a workforce layoff or downsizing.

Worker Adjustment and Retraining Notification Act

As a manager of your unit, you stay connected to HIM data and employment trends in order to assist top management of your organization in making decisions about what positions are needed. You are engaged in _______________.

Workforce planning

As manager of your unit, you stay connected to HIM data and employment trends in order to assist top management of your organization in making decisions about what positions are needed. You are engaged in _____. a. Job analysis b. Workforce planning c. Workflow analysis d. Recruitment

Workforce planning

As part of the strategic plan for your organization, the data analysis function in your department will be expanding. Identify two human resources management roles required at the department level in support of this expansion.

[ A supervisor and a subordinate in data analysis. ] [MARKED AS CORRECT]

Two new coders have been hired in your unit. Both coders work full-time, five days per week. As coding supervisor, you are responsible for performance on the unit. You do not expect new coders to meet the performance standard on day one, but you are monitoring progress during their probationary period. Coding Productivity Report. Standard = 20 charts per day. Coder 1: 385, 392 Coder 2: 328, 302 Which coder's performance are you most concerned about based on review of the report below? Why? Explain your answer, referencing the standard and data in the report.

[ If the standard is 20 charts per day, that would mean that the expected coded charts in a month (5 days x 4 weeks) would be 400 charts per month (20 charts/per day x 20 working days ina month). Neither coder is hitting the standard yet, but Coder 2 is more concerning with productivity and should be since not only are they struggling to meet the standard of 400 codes per month, the first month, they were meeting 82.0% of the standard, but by month 2, Coder 2 dropped to 75.5% production standards. ]

In a release of information unit, the performance standard for response to routine requests is within four days of receipt. Consider the unit's release of information processing productivity data for one month, below. Was the standard met? Explain. Show your calculation to support your answer. Total routine requests received in month: 300 Requests responded to within 5 days: 150 Requests responded to within 4 days: 150

[ This standard was not met. Only 50% of requests were met within four days (150/300). ]

You are the new manager of staff in a setting where some employees work on site and others work remotely (telecommute). Recommend two strategies you will use to communicate with employees.

[? Electronic software such as email and chat/colloborative programs (Slack, Teams, Zoom, etc) to communicate messages. When it comes to meetings, those same chat/collaborative programs are useful, but they can also be utilized in a conference room with a speaker system so that both remote and in-person employees can have meetings together. ]

You know that new employee orientation should address on-boarding, time spent to socialize a new employee into the values and culture of an organization. Identify one activity you recommend be included in an on-boarding plan.

[? One activity would be a welcome luncheon to meet department managers and peers. Good employee relations are often reflective of good work culture. ]

As the immediate supervisor of the employees in your unit, you conduct all performance appraisals; you are the only reviewer of employee performance. Identify one advantage and one disadvantage of this practice.

[? One advantage could be that reviews are likely to be consistent. A disadvantage would be bias: what I don't see might not be truly reflective of someone's performance. ]

Your organization has stated a goal to reduce voluntary turnover. Briefly describe one strategy you can use as a manager to help support this goal.

[? The first step necessary is to investigate the problem. Sometimes this information is not available or the exiting employee is not forthcoming with the reasons for voluntarily leaving. One strategy I would utilize is providing opportunities for professional growth (not just development). What activities and opportunities can be offered to help someone not just be better at their job, but in their career? Employees always appreciate when employers invest in them as humans and not just workhorses. ]