SCM 303 Exam 1

Identify the definition of a process.

A system of activities that transform inputs to valuable outputs

The supply chain includes:

All who are involved in moving products from the producer to the ultimate consumer.

______ are operational activities that a firm can do well and proficiently.

Capabilities

Identify the aspects of an operations management system that are affected when a manager makes structural decisions. (Check all that apply.)

Capacity Facilities Supply chain network

Scantron Incorporated claims that its competitors have to recall 10 percent of their products to fix defects, while it only has to recall 5 percent. Scantron is emphasizing which dimension of quality?

Conformance

Suppose that you are the general manager of a hotel. For which of the following issues would you first seek help from an operations manager in your firm?

Customers' complaints are rising.

When a firm wants to develop new goods and services, it most likely uses a(n) Blank______.

Design process

You are an upper-level manager in a firm. You believe that corporate objectives are not effectively disseminated throughout the organization and that line-level managers do not take them into account in their decision making. Which of the following would best help you to try to correct this problem?

Establish metric-based performance measures

Today, very rapid growth in the capabilities of sensors, robots, communications networks, mobile devices, and computer intelligence are greatly harming our supply chain operations processes.

False

Choose the best supporting reasons for the supply chain growth and the need for a global supply chain perspective in operations management. (Check all that apply.)

Focus on core capabilities Advances in technology Reduction in governmental trade barriers

Operations management refers to...

Focuses on managing the production and delivery of an organization's products or services

The three elements of Value Proposition, Key Customers, and Capabilities operate within an environment. Which of the following is NOT part of that environment?

Founders ideology

Identify the characteristics of goods. (Check all that apply.)

Goods have long lead times. Goods are tangible. Goods can be inventoried.

Identify the true statements about goods and services. (Check all that apply.)

Goods manufacturing operations can use inventory to smooth out imbalance between production and demand. Goods can be produced in advance and stored in inventory. A producer of services must maintain enough capacity to meet demand during peak periods.

Identify the results of the core capabilities approach. (Check all that apply.)

Greater product value is achieved through higher quality and greater efficiencies. Supply chain partners become more interdependent. An organization is able to focus on what it does best.

What kinds of questions does an operations manager who is responsible for strategic-level planning address?

How many manufacturing plants should the company operate?

What kinds of questions does an operations manager who is responsible for operational-level planning address?

How many units of inventory for product X should I order?

What kinds of questions does an operations manager who is responsible for tactical-level planning address?

How many workers should we hire or fire?

The in-class LAN-PIT application is related to:

Integrated supply chains

Up until the latter parts of the 20th century, operations management mainly focused on:

Internal production

Core capabilities

Is a unique set of skills that confers competitive advantages to a firm because rival firms cannot easily duplicate them.

Lean operation

Is an operation that produces maximum levels of efficiency and effectiveness using a minimal amount of resources.

Dematerialization

Is essentially converting products from goods to services.

Supply chain management

Is the design and execution of relationships and flows that connect the parties and processes across a supply chain.

______ have the greatest impact on product design, sales, and growth opportunities.

Key customers

A manufacturer of generic prescription drugs must excel at delivering which of the following product traits?

Low cost

Decision making regarding customers and products is often led by the:

Marketing Management

In working with downstream processes, internal operations managers typically work closely with:

Marketing and sales managers

In America, the early 20th century witnessed a huge growth in demand and the rise of...

Mass production

Identify the outcomes of collaborative networks. (Check all that apply.)

Opportunities to take advantage of complementary cost structures of partners are opened. Technical expertise of partners is used to their full extent. Stronger product offerings are made.

Xanadu makes HD televisions. It claims that its HD televisions have the clearest picture clarity in the industry. Xanadu is emphasizing which dimension of quality?

Performance

Within the supply chain and operations management system, the value proposition is most effectively communicated to the rest of the organization through which of the following mechanisms?

Performance measures

Choose the best supporting reasons for the supply chain growth and the need for a global supply chain perspective in operations management. (Check all that apply.)

Reduction in governmental trade barriers Advances in technology Focus on core capabilities

Which of the following are used to generalize process outputs in operations management? (Check all that apply.)

Services Goods

Different levels of planning in supply chain operations management include:

Strategic, tactical, and operational planning.

Identify the groups that operations managers interact with and are external to the firm. (Check all that apply.)

Suppliers Customers Stakeholders

Identify the players that are directly involved in a supply chain. (Check all that apply.)

Suppliers Stakeholders Customers Firm

How is "supply chain management" different than "operations management"?

Supply chain management is about relationships and flows, while operations management is about processes

Which one the following is not an impact of COVID19 on the supply chain?

Synergies between small and large businesses.

Supply chain

The line of distribution of a product from its start as materials outside the firm to its handling by sellers into the hands of customers

Operations management is:

The management of processes.

A supplier of materials used in manufactured goods is a participant in:

The product supply chain

Identify the term that refers to all of the outputs of an operation, both goods and services, that are combined to define a customer's complete consumption experience.

Total product experience

An operations strategy must consider the risk in a supply chain.

True

True or false: Operations management is a process-oriented discipline.

True

Identify the aspects of an operations management system that are affected by infrastructural decisions. (Check all that apply.)

Workforce Process innovation Production planning and control