SCM Final Exam - Ch 1 - 7, 9-11

Public warehouses are used extensively in what type of system?

logistical

Consistency in product, process, and technology will likely lead to centralization to a limited number of sites with the following resulting factor?

Standardization

Operational integration typically involves alliances or partnerships with selected suppliers. True False

True

True or False: demand does not require forecasting because there is no uncertainty

True

Which type of performance does inventory policy drive?

inventory

what is the managerial procedures for implementing an inventory policy?

inventory control

which of the following does loss risk depend on?

-facility storing of product - product

True or False: If the discount at any associated quantity is sufficient to offset the added inventory carrying cost less the reduced cost of ordering, then the quantity discount is a viable choice?

True

True or false: The key to establishing selective management strategies is the realization that product segments have different degrees of importance with respect to achieving the enterprise mission.

True

True or false: The reorder point defines when a replenishment order is initiated and inventory turns equal total sales divided by average inventory

True

Quantity discounts can be handled directly with the basic EOQ formula by calculating total cost at any given _______ related purchase price

Volume

The perfect order is deliver complete, deliver on time, at the right location, in perfect condition, with complete and accurate documentation.

True

There should be no gap between what a firm is capable of doing and what customers are told about these capabilities.

True

Which generic service output refers to the amount of time the customer must wait between ordering and receiving products?

Waiting time

Packing is typically viewed as being either consumer, focused primarily on marketing, or industrial, focused on ______

logistics

Which of the following approaches would typically have the longest customer experienced lead time?

MTO (Make to Order)

Which of the following do NOT illustrate the economy of scale advantages of inventory?

Maintaining supply sources

Which of the following is not one of the four common manufacturing strategies? Make-to-order Make-to-plan Engineer-to-order Assemble-to-order Make-to-produce

Make-to-produce

Which assumption defines the physical and economic characteristics of the current or alternative logistics environment?

Management

Financial cost and asset measurement are included in which level of Supply Chain Information System Functionality?

Management control

Which operations characteristics are combined for contract warehousing?

public and private

Managing the procurement of logistics services should be given the same _______________________________ considerations as any other category of products or services.

strategic

Logistics that is managed in order to achieve customer satisfaction while avoiding budget fees will create which of the following?

value

the combination of products and services provided to customers and consumers by the supply chain is referred to as _____ proposition

value

The segment strategy includes specification for all aspects of the inventory management process, including service objectives, forecasting, method, management____ and review cycle

technique

Performance cycle uncertainty involves inventory replenishment ___ variation

time

Supply chain visibility

implies not only being able to track supply chain inventory and resources, but also that information regarding available resources can be effectively evaluated and managed

at the consumer level, most demand is _____ as consumers do not typically let the retailer know when they are arriving to purchase product

independent

the reorder point defines when a replenishment shipment should be ________

initiated

requirements planning is an approach that ___ across the supply chain, taking into consideration unique requirements

integrates

Inventory management focuses on ____ risk management, which varies depending upon a firm's positions in the distribution channel

inventory

What do anticipatory arrangements require to be produced to the final product state and deployed on the basis of forecasts or planned requirements?

inventory

insurance cost is an expense based upon estimated risk or ____ over time

loss

Dependant demand follows that no specific safety stock should be necessary to support a time phased procurement program such as _____ requirements planning

materials

the constraints to meeting customer requirements are:

materials, production, storage, and transportation capacity

The final step in implementing a focused inventory management strategy is to define which of the following details?

parameters procedures

Which is not a goal of relational buying?

Reduce relationships

A primary advantage of a manufacturing demand facing warehouse is the ability to provide customers full-line product assortment on a single at truckload transportation rates.

invoice

Resource utilization

minimizing the amount of total enterprise resources to operate as efficiently as possible

Which of the following is not one of the objectives of supply chain integration? -transportation consolidation -reduced duplication and redundancy -quality and life cycle support -minimum purchase price

minimum purchase price

what is not one of the objectives of supply chain integration

minimum purchase price

resource allocation

module specifies the resource assignments and communicates them to ERP system to initiate appropriate transactions

For active storage, handling processes and technologies need to focus on quick _______ and flexibility with minimal consideration for extended and dense storage.

movement

Warehouse design must consider product ____ characteristics.

movement

Which of the following term refers to the most common nonrigid unitization that is stacked master cartons?

pallets

The 80/20 rule, often called the Pareto principle means: ______.

% of the SKU base will drive 80% of the demand

Customer and Border Protection is the agency of the United States government responsible for export law enforcement and duty and tariff collection.

False

transportation requirements can be satisfied in three basic ways

1. private fleet owned by the firm may be operated 2. contracts may be arranged by dedicated transportation specialists 3. firm may engage in services of a wide variety of carriers

Logistical integration objectives

1. responsiveness 2. variance reduction 3. inventory reduction 4. shipment consolidation 5. quality 6. life cycle support these must be achieved in order to operationalize logistical integration within a supply chain context

3 drivers of effective supply chain planning

1. Supply Chain Visibility 2. Simultaneous Resource Considerations 3. Resource Utilization

Criteria for evaluating the applicability of forecasting techniques include (6)

1. accuracy 2. forecast time horizon 3. the value of forecasting 4. data availability 5. type of pattern data 6. experience of the forecaster

three factors fundamental to transportation performance

1. cost 2. speed 3. consistency

how many technology changes which offer both opportunities and disruptions to supply chain have been identified

6

Inventory deployment

A technique for strategically positioning inventory to meet customer service levels while minimizing inventory and storage levels. Excess inventory is replaced with information derived through monitoring supply, demand, and inventory at rest and in motion.

T/F: A third party service supplier is also a public warehouse

False

In what capacity is the typical starting point for customer service availability analysis determined?

Acceptable fill rate

Demand facing warehouses are warehouses used to support which of the following for the customers?

Accommodations

Is concentrating on a larger volume of purchases with a supplier, and advantage or disadvantage? Advantage Disadvantage

Advantage

Which of the following is not an objective of industrial packaging? -Unitization -Advertising -Security -Protection

Advertising

Which of the following modes of transportation has low fixed and high variable costs?

Air

____ is sometimes also referred to as a "data warehouse".

An integrated corporatewide database

which of the following supply chains have a primary focus on maximizing delivery volume over the last mile

B2C supply chain

Which is not one of the four alternative procurement strategies? Volume consumption User buy Value management Supplier operational integration Controller support

Controller support

True or False: The economic order quantity is the replenishment quantity that maximizes the combined inventory carrying and ordering cost

False

-loop focus results from buying practices that directly impact the requirements and functionality of supply facing warehousing. -added services related to procurement are increasingly being debundled from purchase price.

Closed Value

An integrated supply chain requires ______.

Collaboration with partners

Which of the following is not a stage in the S&OP maturity model? -Reacting -Anticipating -Competing -Orchestrating

Competing

Which expectations do a statement of objectives document for the logistics systems revisions?

Cost and service

True or false: Exogenous drivers are within a firm's control.

False

The difference between a "customer success" focus" and a "customer satisfaction" focus is that:

Customer satisfaction deals with expectations, customer success deals with requirements

Which customer accommodation approach requires a comprehensive, future-oriented supply chain perspective on the part of executives?

Customer success

Analysis process does not include which of the following?

Data collection

Planning activities may occur centrally to coordinate inventory allocation and which of the following service?

Delivery

The variation in sales during inventory replenishment is referred to as which of the following uncertainty?

Demand

Which of the following is not a justification of other special situations to the basic EOQ?

Economical Purchase

The Untied States initiate to deregulate transportation during the 1980s has extended to which magnitude?

Globally

Supply base reduction (Volume consolidation)

Has potential benefits for suppliers as well as for buyers

If the customer does not have a desire for a product, what will a Stockout not have on the firm's performance?

Impact

Which of the following is not true about CPFR? -It can make products more consistent -It is time consuming -It aids in forecasting accuracy -It is good for low-volume items

It is good for low-volume items

What is the term used when operational processes are very efficient and have few wasted resources? Effective Value Added Lean

Lean

Which aspect of integration has the goal of identification of the least-total-cost network design?

Logistics

Which of the following categories do project assumptions not fall into?

Logistics

Which of the following is NOT one of the supply chain processes? -Demand planning responsiveness -Order fulfillment/service delivery -Logistics -Life cycle support

Logistics

Which type of flexibility uses modular or adjustable product building blocks?

Mass customization

In combination, both quantity and tapering principles serve to spread the fixed cost related to transportation in which of the following?

Miles and weight

What best describes the value proposition for retail displays? 1. Makes product handling easier for the retailer 2. Reduces product complexity 3. Increases sales by helping customers access product combinations 4. None of the choices are correct

None of the choices are correct

Which of the following is a major cause of customer dissatisfaction?

Overcommitment

Fashion goods are at a high risk for which type of hidden cost?

Obsolescence

Which principle is used as a tool in helping a company target customers values?

Pareto

In what capacity does global logistics support a national, political and economic settings?

Operations

Shifting from adversarial, transaction focused negotiation with suppliers to implementing which of the following is the new strategic emphasis on procurement? Marketing and negotiation Operations and marketing Operations and logistics

Operations and marketing

Regarding availability, in what manner are stock frequency, fill rate, and perfect orders shipped measured?

Performance

Which of the following is not one of the "service outputs" of a supply chain? -Lot size -Waiting time -Price -Spatial convenience

Price

What must customer service do in addition to identifying all activities required to meet customers' logistical requirements?

Prioritize

Whether it is customer service, manufacturing support, or procurement, which of the following is not measured as operational performance?

Rigidness

A firm that supports an automotive assembly plant by providing just-in time inventory is engaged in ______.

Sequencing

The ability to include demand, capacity, material requirements, and constraints in defining alternatives is referred to as ______.

Simultaneous resource consideration

shipment consolidation

Smaller shipment sizes have disproportionately higher transportation costs than larger ones

The work of procurement involves ______.

Soliciting quotations, contracting, acquisitions, and materials receipt

What will the customers' shift from expectations to real requirements determine for a firm?

Success

Without serviceability, customers consider products that can be repaired quickly at the least cost to have which of the following? Quality control Superior quality Defect and deficiency

Superior quality

With which stakeholder is there a strong emphasis in concentrating purchases within a strategic relationship? Manufacturer 3PL Supplier

Supplier

Which of the following is the term for facilities used for inbound materials and components?

Supply facing warehouses

Which of the following sets of conditions does NOT support reactive logic? -Cycle time uncertainty -Supply uncertainty -Demand uncertainty -Destination capacity limitations

Supply uncertainty

variance reduction

The elimination of operations disruptions.

Dwell time is:

The ratio of asset idle time to total time required to complete a mission

A trade-off is best described by which of the following? *The relationship between two variables *The sum of two variables *One variable minus the other variable *One variable plus the other variable

The relationship between two variables

At the prototype testing stage of new product development ______.

There is high cost and low flexability

The overall level of customer service associated with the least-total-cost system design is referred to as which service level?

Threshold

Which data requirement includes the number and type of modes unitized, modal selection criteria, rates, transit times, shipping rules, and policies?

Transportation

True or false: A product's aesthetic used by many consumers to judge quality. True False

True

Which one of these concepts is not part of logistical integration objectives? -Variance reduction -Inventory reduction -Using less parcel shipping -responsiveness

Using less parcel shipping

Echelon logistics operating arrangements accomplish which of the following

Utilize warehouses to create inventory assortments and achieve consolidation economies.

Which of the following is NOT a common technique for planning?

Validate

Which of the following can be used to improve performance cycle service?

Web-based ordering Premium transportation

Logistical Competency

Which competency do firms use and understand to help achieve competitive advantage?

Which mode of transport is the use of containers handled by special equipment and ships?

air water

While everyone wants a quality product, not all may agree that a particular item or brand has all of the quality ______________________, desired.

attributes

Local taxing _____ in many areas asses taxes on inventory held warehouses

authorities

The talent consideration focuses on the of management, design, production, and customer focus.

availability

Customer satisfaction has been a fundamental concept in marketing and ___ strategy.

business

Consolidated product assortments can rapidly replenish retail inventories because of the geographical proximity.

close

The accountability of _____ measures units on hand at a specific location and tracks additions and deletions

control

Local presence is considered an obsolete paradigm because ____

of the advent of timely and consistent transportation

Ford motor company initially tried to convert all raw materials needed to produce cars at one plant. this is an example of _____

old paradigm

big data shows the ______ among activities, what is driving those activities, and the cost

relationships

Product variety and assortment are the fourth ___ output.

service

3pl

third party logistics

One of the major problems cited regarding the supply chain integration challenge is ______.

visibility of supply chain activities from end to end

Which of the following is not an example of transportation safety regulation? -Transitioning from stage three to stage four diesel engines to reduce emissions. -Changing the hours of service. -Modifying the braking and lighting systems on trucks. -Changing the length of transportation vehicles.

Transitioning from stage three to stage four diesel engines to reduce emissions.

Since the beginning of the industrial revolution, make-to-plan has not been the dominant manufacturing strategy. True False

True

T/F: Customers may be dissatisfied with a company even if that company consistently provides perfect order performance.

True

T/F: Performance based logistics has been found to both improve quality as well as reduce cost for the buying organization.

True

T/F:The program recognizes that customers vary in what metrics are most important to them, how those measures are defines, and what the levels of expectations are for each measure.

True

True or false: A benefit of using CRM is it provides sales representatives and customers with current information regarding sales history, shipment history, order status, promotional summaries and shipment information.

True

True or false: An organization must develop an understanding of how it can use its own capabilities to enhance customer performance.

True

True or false: Firms may look to suppliers as a source of innovation to improve existing products. True False

True

True or false: Global supply chain operations and the related customs activities significantly increase supply chain complexity.

True

True or false: Since 2010, the network design decision has become much more complex because there are many new considerations.

True

Echelon logistics operating arrangements accomplish which of the following? -Utilize warehouses to create inventory assortments and achieve consolidation economies. -Focus on reducing transportation cost -Require at least 2 warehouse locations -Are only used in the grocery industry

Utilize warehouses to create inventory assortments and achieve consolidation economies.

which of the following is not an aspect of a synchronized operating environment

Value Creation

Which of the following would be considered features of a smartphone? Increased durability Reliable data connection All of the above. Wi-fi connectivity

Wi-fi connectivity

responsiveness

a firm's ability to satisfy customer requirements in a timely manner is referred to as

What is essential to phase 1 of logistics system design and planning?

a thorough and well documented problem definition and plan

The orders shipped complete views having everything that a customer orders as the standard of ___ performance.

acceptable

Implementation must include adequate controls to ensure performance as anticipated and that criteria are carefully monitored.

acceptance

Customer relationship management technology has been used by many firms to describe their efforts to ___ better the needs and requirements of individual customers.

accommodate

Which of the following modules is/are not included in Enterprise Operations? -customer relationship management -manufacturing -accounts receivable and payable -inventory deployment

accounts receivable and payable

what is not included in enterprise operations

accounts receivable and payable

what is not a common theme among supply chain management definitions

acquiring as few outside resources as possible and producing most products in the house

Service reliability involves the combined attributes of logistics and concerns a firm's ability to perform all order-related ___, as well as provide customers with critical information regarding logistical operations and status.

activities

Total Cost Logistics Model takes into consideration ______.

all expenditures necessary to perform logistical requirements

Development and maintenance costs include which of the following? -hardware and software -communications -human resources -all of the above

all of the above

Facility network design is concerned with which of the following? -how many buildings -the location of the buildings -the ownership structure of the buildings -all of the above

all of the above

Logistics is ______. the process that links supply chain participants into integrated operations the catalyst of activity between different supply chain functional areas such as procurement and warehousing a critical component to supply chain success concerned with getting the right product to the right place at the right time, at minimum cost all of the above

all of the above

Which of the following is not a means of reducing direct cost through globalization? -take advantage of lower labor -take advantage of lower real estate expense -take advantage of differences in production requirements -reduce energy requirements -all of the above reduce direct costs

all of the above reduce direct costs

Facility network design is concerned with which of the following? How many buildings. The location of the buildings. The ownership structure of the buildings. All of the answers

all of the answers

Operational integration occurs when buyers and sellers begin to integrate their processes and activities in an attempt to achieve substantial performance improvement. Such integration typically involves ____________________________________with selected suppliers to reduce total cost and improve operational integration.

alliances or partnerships

When evaluating the potential of a particular logistics strategy, an analysis comparing present cost and service capabilities with projected performance should be completed for each .

alternative

Analysis involves use of the technique and data to evaluate strategic and tactical logistics .

alternatives

Phase ll: Data collection and analysis requires definition of assumptions, data collection, and analysis of .

alternatives

Data collection process includes acquisition and assembly of required data and conversion to appropriate formats for the tool.

analysis

Phase l of logistics system design and planning provides the foundation for the overall .

analysis

Demand management develops the forecast that drives ________ supply chain processes

anticipatory

When possible, logistics planners desire direct shipments because they reduce _____________ inventories and related product handling

anticipatory

enterprise integration and administration are ERP module that are not specifically supply chain

applications

managers must understand the nontraditional environments that supply chain principles can be

applied

The marketing concept and relationship marketing that different customers are likely to require different ___ and strategies for customer accommodation.

approaches

While the four strategic approaches are sometimes thought of as increasing stages of procurement sophistication and each may be ____________________________________in certain circumstances.

appropriate

To implement a logistics service platform, it is necessary to specify a commitment level to all customers in terms of ___ , operational performance, and reliability.

availability

While unique procurement problems involve a small percentage of a firm's spend, supply risk is high and lack of _______________________________ can cause significant operational problems to the buyer.

availability

Make-to-plan strategies are ____________________________ of companies exploiting economy of scale gained from long production runs utilizing line or continuous flow processes.

characteristic

While countries have different requirements, which of the following are similar?

characteristics

Logistics forecasts are necessary to support __________ planning, to drive requirements planning, and to improved resources

collaborative

Multiple item purchase refers to situations when more than one product are brought concurrently, so quantity and transportation discounts must consider the impact of product _____

combinations

firms with aggressive growth cannot neglect the ________ of the global market

commercialization

A ___ to satisfaction represents a step beyond a basic service platform in an organization's efforts to develop customer relationships.

commitment

Besides forecasting, what is the other customer requirement of logistical work driven by information?

communication

The fifth challenge relates to which action between the suppliers and transportation companies?

communication

traditional supply chain value proposition focuses on providing desired service objective at a minim cost, today's value proposition is more _________

compelx

Disruption in supply, one-time customization of basic service for specific for specific customers or segments and product modification or customization performed while in the logistics system are some ways that a firm's logistical ___ is directly related to accommodate such unexpected circumstances.

competency

A warehouse is justified if it offers a way to achieve a service or cost advantage.

competitive

In order to achieve goals, who must an organization be more effective than in identifying customer needs, and focusing resources and activities on these customer requirements?

competitors

The third challenge relates to understanding import/export ___ issues.

compliance

To enforce ___, CBP might detain or deny entry, seize the goods, move the goods to a bonded or foreign trade zone warehouse and begin forfeiture proceedings, or refer the case to the DOJ for criminal proceedings.

compliance

resource management

components defines and coordinates supply chain system resources

resource optimization

computational engine or "black box" of the supply chain planning system uses a combination of mathematical programming and heuristics to determine how to most effectively meet customer requirements while optimizing resource utilization

The basic principles of customer-focused marketing have their roots in the marketing ___.

concept

facility network design

concerned with determining the number, location and ownership arrangement of all types required to perform the logistics work supporting the firm's given strategy. also necessary what type of inventory and how much to stock at each facility as well as the customer service at each facility

The term that mentions whether a firms' products actually meet the precise description or specifications as designed is ________________________.

conformance

production planning systems match the requirements plan with the production __________

constraints

Collaborative planning, forecasting, and replenishment is a process initiated by the __________ products industry to achieve such coordination.

consumer

One of the core objectives of procurement is to ensure that a ________________________ supply of material, parts, and components is available to certain manufacturing operations.

continuous

What is collaborative planning forecasting and replenishments' function in the planning and process between supply chain partners for demand fulfillment activities?

coordinates

Logistics planning

coordinates transportation, warehousing, and inventory within the firm and between supply chain partners integrates overall movement demand, vehicle availability, and relevant movement cost into a common decision support system that seeks to minimize overall freight expense

A long-term contractual relationship will typically result in lower total ______ than a public warehouse.

cost

Although the concept of best may have different interpretations, it will generally be the alternative that meets desired service objectives at the minimum total .

cost

Considerable focus on procurement objectives is placed on ensuring continuous supply, inventory minimization, quality improvement, gaining access to technology and innovation, and lowest total ______________________________________________ of ownership.

cost

Logistics should be managed as an integrated effort to achieve customer satisfaction at the lowest total

cost

The difference in the level of spatial convenience has major implications for the overall supply chain structure and for the logistics ___ incurred in the supply chain.

cost

The routine strategy focuses on reducing buying effort to reduce _______________________.

cost

What is one reason why transportation receives considerable managerial attention.

cost

integrative management seeks to identify and achieve lowest total process______

cost

Mass customization is the desire on the part of many manufacturers to get the _________________________________ advantages of high volume continuous and line ________________________________________processes while increasing variety for customers.

cost, flow

Which of the following does not require special attention in planning the warehouse layout and product flow of the receiving and loading docks?

costs

While direct and indirect product ___ represent one major factor, there are many other factors that must be considered and weighed appropriately.

costs

the results of using blockchain technology are reduced during time delays, added ______, and human errors

costs

firms focus on supply chain management to achieve a competitive advantage by_____

creating a differential advantage that is difficult to duplicate

The objective of validation is to increase regarding the analysis process.

credibility

supply chain design and operations considers timely and accurate information to be ______

critical

MTO strategies differ from ETO in that customers typically order from standardized product designs that may be somewhat customized to meet a specific ______________________________ need.

customer

Reliability is also concerned with the number of breakdowns or repairs that a ____________________________ experiences after purchase.

customer

Warehouses are justified in a logistical system when a service or cost advantage results from their positioning between suppliers, manufacturers, and .

customers

product/market classification groups products, markets, or ____ with similar characteristics to facilitate inventory management

customers

customer realtions (CRM) systems are applications designed to facilitate information sharing between ________, sales force, and _______ management

customers operations

It is difficult to generalize warehouse layout since they are usually ________ accommodate specific product handling requirements.

customized

The reasons leading to a longer order to delivery cycle are communication delays, financing requirements, special packaging recruitment, ocean freight scheduling, slow transit times and ___ clearance.

customs

Order cycle consistency is measured by the number of times that actual ___ meet the time planned for completion.

cycles

Which of the following is not a question that accommodates service requirement change: a. How many warehouses should a logistics system use and where should they be located? b. What are the inventory/service trade-offs for each warehouse? c. What types of transportation capability should be used? d. Is offloading excess inventory needed? e. Is a redesign of our warehouse network justified?

d

Which of the following is not a reason for location modification: a. High degrees of service are achieved much faster for longer performance intervals. b. Total cost associated with each location added to the logistical network increases dramatically. c. Incremental service is a diminishing function. d. A warehouse is controlled more effectively when its network is involved.

d

Inventory planning methods use a shared ___ to coordinate inventory requirements across multiple locations or stages in the supply chain.

database

customer accommodation

dealing with the varied aspects of serving customers timing and geographical placement of inventory becomes an integral part of marketing

In the case of fraud, penalties are assessed when the firm demonstrates intent to do as follow:

deceive

A customs broker cannot take the following role regarding the action to take for a customs transaction.

decider

As warehouses are added to the logistical network, in which direction will the transportation cost initially take?

decline

which stage of the product life cycle should focus on achieving minimum cost per unit delivery

decline

Excessive inventory may compensate for ________ in the design of the logistics system but will ultimately result in a higher than necessary total system cost.

deficiencies

performance cycle uncertainty refers to operations not being able to assume which consistent service?

delivery

supply chain planning applications: (3)

demand planning production planning logistics planning

The first task defines the implementation plan in terms of individual events, the sequences and .

dependencies

What is a major disadvantage of automation regarding it proprietary technology networks.

dependency

logistics

describes the level of service a firm provides all established customers

Firms look to suppliers as sources of innovation and new technology to aid in the __________________________________of new products and the improvement of existing ones.

design

RF wireless handling uses standard mechanized materials, handling equipment coordinated by information technology to provide operator _______ and _______ in real time.

directions control

Although performance over a long time period has been very good, a late or incomplete or otherwise subpar delivery may result in a customer's expression of extreme ___ .

dissatisfaction

Although performance over a long time period has been very good, a late or incomplete or otherwise subpar delivery may result in a customer's expression of extreme ___.

dissatisfaction

The reactive method responds to a channel member inventory needs by drawing the product through the ______ channel

distribution

The reactive or pull inventory approach uses customer demand to pull product through the ____ channel

distribution

The increasing importance of procurement has been the recognition or potential __________________________savings from a viable procurement strategy.

dollar

Which two areas in special handling considerations, have grown in importance over the past many years?

e fulfillment operations returns processing

The consideration includes the regional economy, local labor rate, regional technologies and regional market potential.

economic

The general area concerns the broad geography where an active warehouse makes sense from a service, ______ , and strategic perspective.

economic

the three perspectives that require integration are ______ value, _______ value, and _________ value

economic market relevancy

Declining transport rates per unit of weight as the weight shipped increases represents ______.

economy of scale

according to supply chain, the availability of common and consistent requirements, activity, and performance information between supply chain partners enhances operational_________, efficiency, relevancy, and sustainability

effectiveness

Product packaging in standard configurations and order quantities facilitates logistical ______ .

efficiency

collaborative behavior to integrate processes will improve, impact, reduce overall risk, and greatly improve ______

efficiency

Top management commitment and support; maintaining a customer focus in product, service, and process performance; integrated operations within and between organizations; and commitment to continuous improvement are all basic ____________________________________ of TQM.

elements

The __________________ of "waste" is actually the defining principle of lean.

elimination

Product variety and assortment refers to different supply chains offering different levels of variety and assortment to consumers and _______ users.

end

The real key to customer-focused marketing lies in a company using its performance capabilities to ___ the success of those customers.

enhance

the middle of supply chain information systems (SCIS) framework is which of the following

enterprise planning and monitoring

Situational analysis is the collection of performance measures, characteristics, and information describing the current logistics .

environment

relevancy in supply chain value proposition refers to being able to react to changes in the __________, _________ place, or consumer requirements

environment, market

As long as the combined cost of warehousing and local delivery is to or than the combined cost of shipping direct to customers, the establishment and operation of additional warehouse facilities would be economically justified.

equal less

The schedule must allow adequate time for acquiring facilities and , negotiating agreements, developing procedures, and training.

equipment

Which of the following is not impacted by packaging for handling efficiency?

equipment

A typical logistics system designed must a range of service alternatives, cost assumptions, and operating capabilities.

evaluate

It is important to recognize that care must be taken to define the analysis questions so that a wide range of possible options can be without requiring time consuming modification of the model or additional data collection.

evaluated

Supply chain applications are __________ to consider a broader range of activities and resources within the scope of supply chain planning.

evolving

without a collaborative plan, the supplier-customer combination typically results in either __________ or ________

excess or shortage

When building a platform for delivering customer satisfaction, a firm must ensure that gaps do not ___.

exist

Durability refers to the actual life ________________ of a product.

expectancy

It is important to note that previous performance ___ with one supplier may also influence the customer's expectation regarding other suppliers.

expectations

What is customer satisfaction based on?

expectations

inventory carrying cost is the _____ associated with maintaining or holding inventory

expense

Perceived quality is based on customers' _____________________________ before, during, and after they purchase a product.

experience

When inventory is held for a longer time than required for normal replenishment of customer stocks, it is referred to as ______ storage?

extended

Each customer order can involve the same materials and inputs. True False

false

T/F: with speed and flexibility of internet connectivity, the communications during ordering, determination of inventory status, processing time and location and product delivery detail will not be more diverse and comprehensive

false

True or False: A dependent demand situation is characteristic of component parts that are assembled into its initial products.

false

True or false: It is not important to gain a complete understanding of the capacity and application of each system related to integrated warehousing, materials handling and packaging function.

false

True or false: One benefit of production freezes is that they increase flexibility and responsiveness.

false

True or false: The key to achieving logistical leadership is not to master the art of matching operating competency or commitment to key customer expectations and requirements.

false

supply chain includes a common set of processes or activities

false

What must be completed before phase II of the research process begins?

feasibility assessment and project plan

The larger the order quantity, the ___ replenishment orders required per planning period

fewer

In a repetitive flow process, a major disadvantage is the workers become bored or do not have a good understanding of the final ____________________________________ since they only perform one small step out of hundreds or thousands.

final

The actual plan or design implementation is the process activity.

final

The decision concerning ownership or lease is primarily bass on which of the following consideration?

financial

The end result of a risk appraisal is to provide a evaluation of the downside risk if planning assumptions fail to materialize.

financial

What type of loss oes obsolescence result in when a product no longer has appeal or has any demand?

financial

asset commitment

financial value of deployed inventory

A strategy of least total cost seeks a logistical system network with the lowest and variable costs.

fixed

Service improvement by virtue of added warehouses, involves a high degree of cost and could result in less overall system flexibility.

fixed

What is the main advantage of a tow tractor with trailers?

flexibility

What are the active storage concept include?

flow through cross dock distribution

What type of management will focus on the resource utilization within its scope of responsibility to minimize resources consumed by a typical firm?

functional

By postponing final assembly operations, manufacturers avoid holding large amounts and varieties of finished _____________________________.

goods

Value added services is any work that creates which of the following magnitude of value for customers?

greater

One function of a distribution warehouse is consolidation, which means the facility is being used to ______.

group small inbound shipments into one large outbound shipment

A customer success program involves a thorough understanding of individual customer requirements and a commitment to focus on long-term business relationships having high potential for ___ and profitability.

growth

The procedures define data requirement, software applications, performance objectives and decision _______.

guidelines

While the concept of automation remain valid, the primary barriers are ______ capital investment and ______ degree of flexibility.

high low

The supply chain that allows customers to purchase in small quantities normally experiences higher cost and therefore demands ___ unit prices from customers.

higher

Which of the following does supply chain design not consider in regards to demand? Product quantity Higher charges Delivery timing

higher charges

cost-to-cost trade-off

how functional costs interrelate and impact each other

Which of the following modules is included in enterprise integration and administration? -supply chain compliance -logistics -customer accommodation -human resources

human resources

which module is included in enterprise integration and administration

human resources

forcasting

identifies requirements for which the supply chain must schedule inventory and operational resources

Adjustments can be ___ to prevent or accommodate special situations, thereby preventing malfunctions.

implemented

The main advantage of RF is to ______ speed and flexibility of lift truck operation.

improve

A continued escalation of customers' expectation concerning supplier capabilities is the result of continuous ___.

improvement

What type of service will result from spot-stocking, full-line stocking and value-added services?

improvements

Yard management systems is a scheduler. This in essence couples the warehouse with which of the following two types of transportation equipment?

inbound outbound

what is not a way to expand process capacity

increase labor pay

All other factors being held constant, increasing the replenishment order quantity will ______.

increase service level

The impact of the safety stock across a total system will shift the average inventory cost curve upward.

increasing

The primary concern for logistics operations is which of the following package design?

industrial

what are managers sharing to improve speed and accuracy of supply chain logistics

information

For a manufacturing firm to effectively compete, it must be able to _________________________________________ manufacturing capability into a meaningful marketing value proposition.

integrate

what will the four levels: transactions systems, management control, decision analysis, and strategic planning need to do in order to function

integrate

Order processing, inventory, and transportation creates a system solution for _______ logistics

integrated

Domestic logistics focuses on performing movement and storage activities to support supply chain ___ in a relatively stable and consistent environment.

integration

Firms must achieve the following between the customers and suppliers to be fully effective in today's competitive environment.

integration

The systems concept is an analytical framework that seeks total of components essential to achieving stated objectives.

integration

Value management is an even more intense aspect of supplier __________________________, going beyond a focus on buyer-seller operations to a more comprehensive and sustainable relationship.

integration

While alliances with carriers and specialized service suppliers are important in domestic operations, they are essential for which type of commerce?

international

what is not an institution in the integrated supply chain model

inventories

Availability is the capacity to have ___ when desired by a customer.

inventory

Extended storage is regarding which of the following to be held for a longer period of time than required for normal replenishment of stocks?

inventory

The case fill rate is the percentage of units that can be filled when requested from available ____

inventory

What is forecasting identifying and scheduling within supply chain activities?

inventory

What will have limit value when position at the right place and the right location?

inventory

Logistical performance is measured in

inventory availability, operational performance, service reliability

Allowing production efficiencies within the constraints imposed by material sources and consumers is referred to as storage that provides which of the following?

inventory buffer

the general administration, accounts receivable and payable, financial inventory accounting, general _______, and human resources are all components of enterprise integration and administration

ledger

While fair share allocations coordinates inventory ____ across multiple sites, it does not consider specific factors such as differences in performance cycle time, EOQ or safety stock requirements

levels

A job shop process provides high flexibility to produce a variety of different products, but in ___________________________ volumes.

limited

A job shop process provides high flexibility to produce a variety of different products, but in ______________________________________ volumes.

limited

supply chain information systems are the thread ______ logistical activity into an integrated process

linking

Local presence paradigm refers to the customer perception of consistent delivery requiring inventory.

local

The selection of individual locations, as well as the composite locational network, represents important competitive and cost-related decisions.

logistical

Which type of support of internet sales places some special places some special demands on a firm's warehousing and handling?

logistical

Performance-based logistics is used to buy what the military has traditionally referred to as _____________________________________ support.

logistics

While the traditional application of supply chain principles focuses on manufacturing operations, there are many other applications in process and resources .

management

Sensitivity analysis in conjunction with an assessment of potential scenario probabilities is used in a decision tree to identify the best alternative to meet expectations.

managerial

Total quality management is a philosophy supported by a _______ system focused on meeting customer expectations with respect to all needs, from departments or functions of an organization, whether the customer is internal or external, a supply partner, or a consumer. managerial economical legal

managerial

not all firms include the same activities in SCM...what is often excluded

manufacturing

which module schedules and allocated production resources and determines component requirements

manufacturing

The materials, components, work in process, and finished product typically stocked in the logistics system are referred to as inventory, and the rolling ____ across time is referred to as average inventory.

mean

Service levels is often _____ in terms of performance cycle time, case fill rate, line fill rate, order fill or any combination of these

measured

The concept of information-directed handling is appealing because it combines the control typical of automated handling with the flexibility of _______ systems

mechanized

Collaborative efforts to order in quantities that ____ total cost are essential to sound logistical arrangements

minimize

What occurs to raw material and work-in-process inventories as a result of reducing or eliminating reserve stocks? Detaches Minimizes Increases

minimizes

Which of the following strategy characterizes firms that operate in multiple nations implying that they have operations in multiple countries, but the country in which the corporate headquarters is located at the dominant country?

multi-domestic strategy

Omnichannel marketing is commonly agreed to be a _______ approach to sales that seeks to provide the customer with a seamless shopping experience whether the customer is shopping online from a desktop or mobile device, by telephone or in a brick-and-mortar facility.

multichannel

A break bulk operation receives a single large shipment and arranges for delivery to ____ destinations.

multiple

APS system

network including plants, warehouses, and customers as well as transportation flows the network reflects the resource status and allocation at a point in time

An analytical approach uses tools such as spreadsheets to evaluate each logistical alternative.

numerical

Developing effective procurement strategy is a complex process, requiring considerable analysis of the most appropriate means to accomplish its many different ___________________________________________.

objectives

These considerations must then be incorporated into the firms global ___ strategy.

operating

Volume consolidation and supplier ________________________________integration are typically employed for leverage purchases.

operational

Which level of management is concerned with the movement and storage of inventory?

operational management

Modern warehouses use a variety of integrated systems to achieve efficient _______

operations

enterprise planning and monitoring modules include sales and ______ planning, supply chain visibility and event management and supply chain complience

operations

Assemble to order is based on manufacturing products in anticipation of future customer orders. However, what must the customer do in order to finish and complete the product? complain plea order

order

Management must understand inventory relationships to establish inventory policy with respect to when and how much to ______

order

inventory planning consists of determining when and how much to do with which of the following

order

The greater the weight of an order, the lower the cost per pound of transportation. This only applied from which expedition points?

origin of destination

a category profile details the combination of sizes, colors and associated product that usually sell in a particular type of retail ____

outlet

There are four basic manufacturing process structures that differ in terms of meeting a firm's production requirements related to the volume of _______________________________ required and the variety of products that can easily be produced by the process structure.

output

There are four basic manufacturing process structures that differ in terms of meeting a firm's production requirements related to the volume of ____________________________________ required and the variety of products that can easily be produced by the process structure.

output

There are four basic manufacturing process structures that differ in terms of meeting a firm's production requirements related to the volume of _____________________________________________ required and the variety of products that can easily be produced by the process structure.

output

All logistical operations are affect by _____ form truck loading and warehouse picking productivity to transportation vehicle and storage cube utilization.

packaging

in today's supply chain, the products can be delivered to the consumer and another supply chain

partner

The fundamental gap that may exist is between customers' real expectations and managers' ___ of those expectations.

perceptions

A designed logistics operating structure must offer a balance of _________, cost, and flexibility

performance

Customers have numerous expectations such as availability, operational ___ , and service reliability.

performance

The most obvious aspect of quality from a customer's viewpoint is _________________, or how well the product actually performs in comparison to how it was designed to perform.

performance

The objective of feasibility assessment is to understand the environment, process, problems, and characteristics of the current system and to determine what, if any, modifications appear worthy of consideration.

performance

The statement of objectives define market or industry segments, the time frame for change, and specific expectations.

performance

Which inventory objectives does service level define?

performance

in performance cycle uncertainty, the planner should expect the actual _____ cycle experience will cluster near the expected value and be skewed toward delayed delivery

performance

The ___ ___ is the difference between standard and actual performance.

performance gap

Alpha Company has a performance standard of 97 percent fill rate. Last month it achieved a 94 percent fill rate. This is an example of ______.

performance gap (Gap 3)

A transaction system is characterized by all of the following except: -performance measurement and reporting -formalized rules, procedures, and standardized communications -a large volume of transactions -an operational, day-to-day focus

performance measurement and reporting

Even with good forecasting, demand during replenishment cycle typically exceeds or falls short of what is _____

planned

which of the following approaches is an alternative philosophy that proactively allocates or deploys inventory on the basis of forecasted demand and product availability?

planning

Phase lll operationalize planning and design efforts by making specific management recommendation and developing implementation .

plans

The purpose of developing a statement of constraint is to have a well defined starting for the planning effort.

point

an integrated inventory management strategy defines the ___ and ___ used to determine where to place inventory and when to initiate replenishments as well as how much to allocate

policies process

To finalize logistical , management typically require considering a range of strategic alternatives.

policy

Logistics exist to move and position inventory to achieve desired time, place, and ________ benefits at the lowest total cost

posession

A ____ warehouse is operated by the enterprise that owns merchandise handled and stored in the facility. A ______ warehouse, in contrast, is operated as an independent business. _______warehousing is a customized extension of public warehousing.

private public contract

Four significant global changes have occurred: intermodal ownership and operations, ___ , cabotage and bilateral agreements and infrastructure constraints.

privatization

Most firms depend upon a warehouse management system to standardize work ______ and facilitate best practice.

procedures

reverse logistics

process and dispose overstock, damaged, and / or defective inventory

S&OP

process that coordinates demand and supply plans across the organization includes information sharing and accountability to systematically develop a common and consistent plan

An important step in developing an effective procurement strategy is volume consolidation, a ____________________________strategy accomplished through reduction in the number of suppliers.

procurement

Purchasing and arranging inbound movement of materials, parts and/or finished inventory from suppliers into manufacturing or assembly plants, warehouse, or retail stores is known as

procurement

The simplest approach to _____________________is to allow users in the organization to determine their own purchase needs, evaluate sources of supply, and execute the purchasing process.

procurement

which strengths did MSU combine to create their unique and integrated approach to SCM

procurement, operations, and logistics

A customs broker is a specially trained individual or firm with primary responsibility for helping their firms complete the paperwork and arrangements for importing or exporting ___.

product

International operations typically require multiple languages for both ___ and documentation.

product

The exogenous drivers, which are outside the firm's control, influence a firm's make or distribution strategy, including economics, talent, product, sales/marketing/distribution and social.

product

The last available estimate, logistics cost in the U.S. was $1.4 trillion, or 7.6 percent of the U.S. gross domestic ___.

product

Which is the third factor to be determined during the warehouse design process in addition to the number of floors to be included and the cube utilization plan?

product flow

The economic benefits of seasonal storage is to accommodate either seasonal _____ or demand.

production

The overall concern of manufacturing support is not how production occurs but rather what, when, and where __________will be manufactured

products

the greatest need barrier to adopting responsive arrangements is the need for publicly held corporations to maintain _______ on a quarterly basis

profit

When a warehouse is primarily justified on service, the supporting rationale is that _____ from sales improvements will more than offset added cost.

profits

Rigid devices provide an enclosure within which master cartons or loose products are unitized. The premise is that placing products inside a sealed container will both them _______ and facilitate handling.

protect

A key characteristic of high performance supply chains is to ______.

provide targeted service capabilities to key customer segments

The presentation and accompanying report must identify specific operating and strategic changes, provide a rationale as to why such change is appropriate and then quantitatively justify the changes.

qualitative

In a competitive marketplace, no company dares fall behind in providing ____________________ to its customers.

quality

Procurement is critical to the __________________________________requirements of every organization.

quality

Procurement is critical to the _________________________requirements of every organization.

quality

Serviceability, the ease of fixing or repairing a product that fails, is an important aspect of ________________________________________for some customers.

quality

Specific customer data are also required to add a spatial dimension which reflects the fact that effective logistics to key customer requires that the delivery cost and time associated with precise location be .

quantified

The key to achieving economical transportation is summarized in two basic principles: and tapering.

quantity

a key to understanding the relationship is to remember that average inventory is equal to one half the order _____

quantity

inventory policy consists of guidelines regarding what to purchase or manufacture, when to purchase or manufacture it, and in what ______

quantity

when to order is determined by demand and replenishment lead time average and uncertainty. How much to order is determined by the order _____

quantity

Identification of sources capable of producing the materials in which manner?

quantity quality

Measurement standards direct the analysis by identifying cost assumptions and performance objectives essential to evaluate .

recommendations

What does phase III involve?

recommendations implementations

The primary objective of information flow management is to ________ and streamline information connectivity

reconcile

Speed is an essential ingredient in many just-in-time and quick-response logistical strategies, as fast performance cycles ___ customer inventory requirements.

reduce

Economical benefit for a warehouse can be quantified in terms of the overall logistics costs occurring in which of the following results?

reduced

The primary objective of six-sigma programs is to design and improve products and processes so that variability is ______________________.

reduced

Cost reduction benefits may be observed as a result of a one time in financial and managerial resources required to operate logistics systems and also cost reductions may be found in the form of reduced out of pocket expenses.

reduction

Benefits should be categorized in terms of service improvements, cost _______ and cost _______.

reduction prevention

Public warehouses have traditionally been classified based on operational specialization such as general merchandise, _____ , special commodity, bonded and household goods and furniture.

refrigerated

The sales/marketing/distribution consideration focuses on the need to have consistent sales, marketing, and distribution strategies in each .

region

Customs compliance refers to the requirements to enforce government ___ regarding what can be imported and exported and to collect duties and tariffs when appropriate.

regulations

From a strategic point of view, a company must determine which type of ___ approach is appropriate for which customers.

relationship

Which marketing strategy focuses on developing long-term relations with key supply chain participants such as consumers, intermediate customers, and suppliers in an effort to develop and retain long-term preference and loyalty.

relationship

Value-added services refer to unique activities that firms can jointly develop to enhance their efficiency and ___.

relevancy

Which of the following is not an activity supported by reverse logistics?

reordering

the goal is to establish a supply chain arrangement so flexible and efficient that retail inventory is continuously ____

replenish

A perpetual inventory control process continuously reviews inventory levels to determine inventory _____ needs

replenishment

A perpetual review refers to a perpetual inventory control process which is continuously reviewing inventory levels to determine which inventory need?

replenishment

specific techniques for collaborative inventory ___ are quick response, vendor managed inventory, and profile replenishment

replenishment

quick response is implemented by sharing retail sales for specific products between supply chain participants to facilitate right product assortment availability when and where it is ___

required

The S&OP process collaboratively establishes a coordinated plan for responding to customer __________ within the resource constraints of the enterprise

requirements

a characteristic of the durables supply chain is

requires specialized equipment

what is not part of the product life cycle

research and development

which of the following supports supply chain in addition to suppliers, distributors, and supply chain service providers

retailers

Which of the following activity is designed to facilitate the reverse flow of product that did not sell or to accommodate recalls?

returns management

Traditional marketing strategies focus on obtaining successful exchanges, or transactions with customers to drive increases in ___ and ___.

revenue, profit

periodic inventory control ____ the inventory status of an item at regular intervals such as weekly or monthly

reviews

The forward deployment of inventory in a logistical system potentially improves service response time and also increases overall system inventory, resulting in greater cost and .

risk

The important differences between contract and public warehouse are the anticipated length of the relationship, degree of exclusive or customized services, and shared incorporation if which of the following?

risks and benefits

Operational integration requires the ability to ___ orders and manage inventory requirements electronically throughout the world.

route

The inventory related to a warehouse network consists of base, stock, and transit.

safety

Which of the following is not an inventory management practice approach?

safety stock inventory management

Select inventory is spot-stocked in a local market warehouse in anticipation of responding to customer needs during the critical _____ period.

sales

Inventory can and does facilitate desirable benefits, and is critical to achieving economies of

scale

Communication is becoming increasingly critical to provide content identification, tracking information, handling instructions, and information essential for _______

security

Integrated supply chain planning

seeks to integrate information and coordinated overall logistics and supply chain decisions while recognizing the dynamic between other firm functions and processes

What type of equipment is mechanized handling often supplemented by?

semiautomatic

Full-line stocking warehouses improve _____ by reducing the number of suppliers that a customer must logistically deal with.

service

Full-line stocking warehouses improve ______ by reducing the number of suppliers that a customer must logistically deal with.

service

What are the factors driving site selection?

service availability and cost

When considering total costs for an organization, _________________costs and ____________________________________cycle costs must be considered.

service, life

Which if the following is not one restriction policy regarding the types of goods that can be imported and exported within most countries?

size

The forecast is the specific definition of what is projected to be _________, when, and where

sold

The basic service capabilities of a network can be increased or decreased by variation in number of warehouses, change in one or more performance cycles to increase or consistency of operations.

speed

The Numerical compounding of two interdependent variables involves multi-nominal expansion. A direct method is to determine the ____ deviations of demand and performance cycle uncertainty, and then to approximate the combined standard deviation using the convolution formula

standard

Even if full understanding of customer expectations exists, it is still necessary to establish ___ of performance for the organization.

standards

the basic notion of geographic postponement is to build and ___ a full line inventory at one or a limited number of strategic location

stock

In assemble-to-order (ATO) situations, common or undifferentiated components are in warehouse inventory in of performing customized manufacturing or assembly at the warehouse upon receipt of customer orders.

stocked anticipation

The probability that a firm will not have inventory available to meet a customer order is referred to as ___ frequency.

stockout

Manufacturing requires warehouses to , sort, and sequence materials and components.

store

Instead of maintaining inventory in a warehouse year round, or shipping to customers direct from manufacturing plants, responsiveness in peak selling periods can be enhanced through temporary inventory positioning in _____ markets

strategic

Managing the procurement of logistics services should be given the same __________________________________ considerations as any other category of products or services.

strategic

The options for analysis of alternatives should determine the relevant performance characteristics for each alternative design or .

strategy

While the exogenous drivers are outside the control of the firm, the strategy drivers reflect the firm's decisions.

strategy

Classifying products and markets, defining segment strategies, and operationalize policies and parameters are steps to what process?

strategy development

The purpose of of the situational analysis is to provide senior management with the best possible vision of the and of existing logistics system capabilities for both the existing and potential future logistical requirements.

strengths weaknesses

managers came to the conclusion that working closely with other businesses was essential for continued

success

A fundamental decision that must be made in every organization relates to which products and services should be made or performed internally by the organization itself and which should be purchased from a ______________________________________________.

supplier

Increased need for global competitiveness is driving many firms, particularly those in durable and fashion industries and establish relationships with ___ in low-cost countries.

suppliers

The interface between logistics and procurement links an organization with its ______________________ and therefore has significant implications for achieving procurement objectives.

suppliers

besides minimizing costs and waste during delivery, what other entity is minimizing cost as a collaborative whole

supply chain

effective collaborative replenishment programs require extensive cooperation and information sharing among which of the following?

supply chain partners

The goal of logistics is to ______.

support procurement, manufacturing, and customer accommodation

The goal of logistics is to:

support procurement, manufacturing, and customer accommodation

major disruptors are customers and ________

technology

Examples of characteristics compared are which of the following?

technology political human capital infrastructure

Simultaneous resource consideration

the need to simultaneously consider supply chain demand, capacity, material requirements, and constraints must consider demand for product quantity, delivery timing, and location

transportation

the operational area of logistics that geographically moves and positions inventory almost all enterprises, big and small have managers responsible for this

inventory availability

the probability of having inventory to consistently meet customer material or product requirements

turn velocity

the rate at which inventory is replenished overtime

If you want the consignee to be responsible for goods while they are in-transit you should ship products ______.

to FOB origin

The goal of just-in-time is to time-phase activities so that purchased materials and products arrive just at the time they are required for the __________________________________ process.

transformation

The basic economic principle justifying establishment of a warehouse is consolidation.

transportation

The major consideration driving logistics network design are demand location, _______ costs, _______ cost, and _______ cost, in decreasing priority order.

transportation material labor

What two cost components are involved in the total cost network?

transportation and inventory.

the "want it now" mentality provides quick access to goods which may increase the number of distribution facilities along with the following function

transporting

T/F: enterprise operations systems work in conjunction with the firms ERP system to provide specific functionality to supply supply chain operations

true

T/F: enterprise planning and monitoring modules require interaction with other members of the supply chain

true

The objective of an inventory strategy is to achieve fill rates with the minimum inventory commitment (T/F)

true

The strategies used in matching manufacturing involves using differentiated strategies in terms of the desired degree of product and service accommodation. True False

true

True or False: The basic benefit of sorting is to reconfigure freight as it is being transported from origin to destination.

true

True or False: The types of equipment most commonly used are lift trucks, rider trucks, towlines, tractor trailer devices, conveyors, and carousels.

true

Understanding total cost opened the door to examining how functional costs interrelate and impact each other (T/F)

true

firms are encouraged to develop collaborative initiatives to increase global competitiveness

true

if the customer is receiving products in a timely manner, the supply chain is demonstrating effectiveness

true

the focus of the integrated management is the lowest total process cost

true

Logistics managers often estimate the inventory impact of adding or deleting warehouses. The relationship between and required inventory is called portfolio effect.

uncertainty

Safety stock is maintained in logistics system to protect against demand and performance cycle ________

uncertainty

The drivers reflect the environment that the firm chooses to operate in (exogenous) and the strategies that it chooses to employ (strategy).

uncontrollable

Which of the following is part of the process of grouping master cartons into one physical unit for materials handling or transport?

unitization

ATP (available to promise)

used to designate even though actually inventory is not available, it will be available for shipment or promise at a specific date in the future

the tax rate and means of assessment vary by location. The tax expense is usually a direct levy based on average inventory value on a specific day of the year or average inventory ____ over a period of time

value

Given the same demand and customer service goals, total inventory increases at a decreasing rate as the number of in a logistical network increases.

warehouses

Which of the following can be dcoordinated by an area of the warehouse wherein all quantities of all products required to complete all customer order are selected at one time?

wave selection

The primary advantage of slipsheet in comparison to pallets is cost and ______

weight

Which of the following are not prospective customers in manufacturing? Wholesalers Other manufacturers Intermediate supply chain members

wholesalers

inventory purchases by wholesalers, distributors, and retailers based on their forecast were usually ____

wrong

An important part of warehouse-related technology is the ______ management system.

yard

Since the full line stocking warehouse is more often restricted to a few strategic locations, how often does the warehouse operated?

year round

Logistics and supply chain executives have begun to focus attention on ___ or ___ performance.

zero-defect, six-sigma

Which of the following is an objective of product/market classification in the process of inventory management efforts?

-focus -refine

which changes in operations will aid in increasing fixed asset utilization

-improve scheduling -reduce change overs and set up time -increase up time

economic profit is influenced by

-revenue -asset utilization -expenses

Supply chain planning benefits (3)

1. responsiveness to changes 2. comprehensive perspective 3. resource utilization

Transaction systems are characterized by all of the following EXCEPT: -A low volume of transactions -Formalized rules, procedures, and standardized communications -An operational, day-to-day-focus -A large volume of transactions

A low volume of transactions

What are examples of the highly developed network within transportation?

Air Water Highway Pipeline Rail

otal Cost Logistics Model takes into consideration ______.

All expenditures necessary to perform logistical requirements

All design constraints serve to limit the scope for which of the following?

Analysis

Determining a least-total-cost network, measuring service availability and capability associated with the least-total-cost-system design, conducting sensitivity analysis related to incremental service and cost directly with revenue generation and finalizing the plan are identified as which if the following general concepts towards logistical system design?

Approaches

What must be met and ensured by the CBP when they inspect all individuals and products brought into the United States?

Appropriate requirements

Which strategy requires minimum coordination efforts? -No international -Multi-domestic -Transnational -Both no international and multi-domestic are correct

Both no international and multi-domestic are correct

Increased variability arises from which of the following? -Shifting political environments -Extensive use of international service firms -Unique documentation requirements -Both shifting political environments and unique documentation requirements are correct

Both shifting political environments and unique documentation requirements are correct

What influences the selection of retail locations?

Competitive conditions Marketing

What will result from a firm achieving minimum industry service expectation?

Competitiveness

Who are not involved in an agreement when service providers are positioned to provide value-added services?

Competitors

Who will a firm need to meet customer satisfaction more than, in order to gain a competitive advantage?

Competitors

The four functions of inventory is geographical, specialization, ________, balancing supply and demand, and buffering uncertainty.

Decoupling

The term for a geographic location of the market and shipment profile in terms of relative volume, size and characteristics of the market is which of the following?

Demand location

Basic logistics service is a concept that:

Describes the level of service provided all established customers

The fill rate level of service to be offered on specific products can be used in which way to stand out?

Differentiate

The comparison between actual and modeling results should focus on identifying significant differences and determining sources for which of the following?

Errors

What does carefully documenting the data collection process identify in addition to maintaining analysis inaccuracy?

Errors

Which of the following is not a rationale for low cost country sourcing?

Establish value with foreign customers

In order to define the completion sequence, the plan dependencies identify the interrelationship between which of the following?

Events

Which of the following does a typical analysis not required in determining existing capabilities and improvement potential?

External operational review

A beneficial customer platform can be established without a thorough understanding of customer expectations, how they are prioritized, and how they are formed.

False

Like routine purchases, leverage purchases involve high supply risk. True False

False

T/F: Companies should strive to offer the same fill rate performance on all items they stock.

False

T/F: Facility network design is the function of total cost minimization

False

True or false: Firms in virtually all durable goods industries are not investigating in Asia, eastern Europe, Latin America and Africa.

False

True or false: Reactive and pull inventory systems are not different names that refer to the same definition

False

True or false: The minimal total cost point is at least cost for transportation and inventory.

False

The stipulation of attributes of reliability will involve the order-related activities to be in what type of performance status?

Flawless

What is the term used for a firm's ability to respond to special situations and unusual or unexpected customer requests?

Flexibility

The length of the performance cycle is a major difference between which two aspect of operations?

Global Domestic

Which of the following is not a demand planning requirement? -Provide reporting analysis and other metrics. -Allow exception alerts and resolution. -Handle time fences. -Track promotion activity.

Handle time fences.

What is a characteristic of supply base reduction (volume consolidation)?

Has potential benefits for suppliers as well as for buyers

The pharmaceutical industry is highly affected by counterfeiting because of the ____ value of products and ______ of falsifying raw material.

High; ease

With today's high level of communication and transportation technology, how fast can order cycles be?

Hours

What are the alternatives and sensitivity analysis considering when identifying the best options?

Implementation

Which of the following is not one of the detailed assumptions and identifying data collection requirements?

Improve data analysis techniques

Which of the following is not an acceptance criteria?

Improved evaluation

What will eliminating a performance gap result in?

Improvement

Aggregate safety stock inventory ______ as the number of distribution centers increase.

Increases at a decreasing rate

What was the procurement of logistics services previously referred to as? Direct spend Indirect spend Apportion spend

Indirect spend

Which of the the following is to an approach that a firm uses to market its products globally?

International market consulting

ETO products require an entirely new design as materials required for productions are not carried in which of the following components? Distribution center Retail Inventory

Inventory

Which outsourcing service will increase and lead to the concept of performance-based logistics? Distribution Operations Logistics

Logistics

Which output refers to the number of units to be purchased in each transaction?

Lot size

Not all firms include the same activities in supply chain management. Which of the following is often excluded? -Manufacturing -Logistics -Procurement -Planning

Manufacturing

In addition to the industry-acceptable practice, what is the other factor that firms use to establish their service platforms?

Marketing

Which of the following types of inventory are typically outside the control of supply chain operation? -Transit inventory -Obsolete inventory -Cycle inventory -Safety stock inventory

Obsolete inventory

Which of the following is not a supply chain globalization strategy characterization?

Pan-American strategy

Which of the following differences between domestic and international operations must logistics management consider?

Performance cycle structure Transportation Operational considerations Information systems integration Alliances

What is not included in a managerial presentation that suggests change?

Qualifying

A six-sigma program is a technique used to improve which of the following, in addition to process improvement within a firm? Incompetencies Input Quality

Quality

Strategy Dimensions include all of the following except:

Quality assurance

Examples of information directed materials handling systems are radio frequency identification, light directed operations and which of the following?

RF wireless

What does validation data accurately verify and reflect after it has been collected?

Reality

From a strategic perspective, companies should strive to:

Realize different customer accommodation approaches may be appropriate for different customers.

Estimating costs and benefits, identifying the best alternative, developing a risk assessment and developing a presentation are four processing tasks that serve which purpose?

Recommendation

postponement strategies and practices serves to ____ the anticipatory risk of supply chain performance

Reduce

Who must match the firm's cultural expectations?

Region Suppliers

Which data category uses sales forecast and percentage of sales by month, as well as seasonality patterns that are necessary to determine logistic volume and patterns?

Sales and customers orders

Operational performance

Service quality that fulfills form, time, and place utilities requires delivery speed and consistency

Which of the following is a basic service element? -Service reliability -Shipping -Ordering -Customer logistics

Service reliability

The threshold service resulting from the least-total-cost logistical design provides a basis for which of the following analysis?

Service sensitivity

Besides "purchased goods," what is among the largest cost element for most firms? Relationship Leisure Services

Services

Which of the following can stock-outs of raw material lead to for production? Improvements Decreased cost Shut down

Shut down

In order to provide an economical justification of a warehouse, the potential cost savings of consolidated transportation must be provided. This will occur when the customer orders tend to be what size?

Small

A company has decided that it no longer needs to extensively count and inspect the products it receives from a particular supplier. This suggests that the company has begun:

Supplier operational integration

According to business strategies, who do customers gear their requirements toward, which depends on their performance?

Suppliers

The opportunity for value management stems from achieving operational integration with the following stakeholder. Competitors Customers Suppliers

Suppliers

Inventory that accommodates elapsed time between inventory availability (manufacturing, growing, or extraction) and consumption is called ______.

Supply/demand balancing

What is the analysis term applied to logistics, which seeks to quantify trade-offs?

System

Which of the following is a base for capital costs on investment for capital deployed, specified by higher management?

Target Return

Which of the following is not included in specific considerations?

Technological synchronizing

Regardless of the performance cycle, which of the following is a key driver of inventory economics?

Time

Cube minimization is most important for which type of products?

lightweight

Which of the following is not a technology disrupter? -Autonomous vehicle -"Want it now" -Alternative fuels -"Uberization"

"Want it now"

which of the following is not a technology disrupter

"want it now"

a sound inventory strategy considers five aspects of selective deployment

1. core customer segmentation 2. product profitability 3. transportation integration 4. time-based performance 5. competitor performance

5 areas of logistical work

1. order processing 2. inventory 3. transportation 4. warehousing, materials handling/packaging 5. facility network

3 categories of forecasting techniques

1. qualitative 2. time series 3. casual

What is fundamental to effective logistics operations, as it becomes common for customers to actually specify a desired date and delivery appointment when placing orders.

Consistency

If the average daily demand is 25 units, average replenishment lead time is 5 days, standard deviation of lead time is 1, and the calculated safety stock is 20 units, the reorder point will be ______.

145 units

pareto 80/20 Rule

20 percent of all available products account for more than 80% of total demand/profit

The 80/20 rule, often called the Pareto principle means: ______.

20% of the SKU base will drive 80% of the demand

Which of the following types of service providers is most likely to provide a client firm with the most strategic expertise?

4PL or logistics integrator

Integrated business planning

A formal process to help you align supply and demand across functions within your firm as well as with your trading partners (i.e., suppliers and customers) compared to S&OP 1. greater financial integration 2. increased inclusion of strategic initiatives and activities 3. improved simulation and modeling of alternatives 4. easier translation between aggregate and detailed levels of planning

A Supply Chain is best described by which of the following: -Two firms who create a strategic alliance -A group of collaborative companies -A formal association of competitive companies -A group of cooperative carriers

A group of collaborative companies

A firm that markets products with high value (like electronics) would likely have ______.

A limited number of centrally located warehouses

Which is not considered a customer's expectation that revolves around the supplier's logistical service platform?

Constraint

What type of plan is to take effect in order to accomplish recovery and measure compliance?

Contingency

What has an influential appeal in a company's decision in choosing whether insourcing or outsourcing will be pursued? Cost Preference Reputation

Cost

After increasing safety stock at each warehouse, what will increase in customer service?

Availability

Firms that work with key supply chain partners to improve the operation of the integrated supply chain do which of the following? -Exclude potential suppliers -Increase profits -Achieve competitive advantage -Lose sight of quality over quantity

Achieve competitive advantage

Economic profit is influenced by ______. -revenue -expenses -asset utilization -all of the above

All of the above

Which of the following is NOT a consideration for decision application?

Approval

How is the concept of design-for-logistics for materials and components being ready for assembly or transportation applied? As-needed Systematically Randomly

As-needed

Risk assessment considers the probability that the actual operating environment will match which of the following?

Assumptions

Just-in-time serves as having material arrive at which moment during the production process, in order to minimizes inventory? Earlier the better Later for Assurance At the moment

At the moment

The ideal of what type of analysis compares the alternatives for a base period, then projects comparative operations across a planning horizon?

Cost/benefit

Other than risk, what is a reason for reexamining the continuation of a local warehousing presence?

Costs

Promotions such as "buy one get one free" are somewhat risky in terms of forecasting. Why?

Could decrease future sales

Critical purchases are typically the strategic items and services that involve a low level of expenditure and are not considered vital to the organization's success. True False

False

Which manufacturing process can produce many different product varieties but has a long customer experience time?

Batch Operation

Existence of one or more gaps will not lead to customer perception that performance is not as good as expected.

False

A unique feature of integrated logistics is: -The newness of the concept -Its fundamental similar to military operations -Complexity and scope of operations -The fact that it employees many people

Complexity and scope of operations

Identifying value proposition, supporting logic development and lastly, the process of developing supporting logic are three ways to build on which of the following processes?

Comprehensive review

Inventory should provide return on the capital invested. Thus, inventory is considered which of the following?

Current Assets

Which focus relates to whether the firm's consumers want standardized global designs with supply chain economies of scale or more flexible regional designs?

Customer

Procurement may also link organization's linkage with which of the following? Marketing Customers Manufacturer

Customers

Who does omnichannel have a significant appeal toward as it provides them with alternative combinations of the supply chain service outputs?

Customers

Whose perception perceives performance to be lower or higher than actually achieved?

Customers

What is the main product constraint for manufacturers not being able to store make-to-order inventories? Customization Duplication Funding

Customization

CBP is regarded as which of the following?

Customs and Border Protection

A performance cycle is related to which of the following inventory elements?

Cycle stock

APS is a network that reflects the ________ status and allocation at a point in time

resource

Which information is communicated using a bar code or RFID technology?

EPC UPC

which of the following is a major system module and their interface

ERP

an exact quantity policy can be determined by balancing the cost of ordering and the cost of maintaining average inventory. Which of the following terms provides a specific quantity of these two cost components.

Economic Order Quantity

Companies that require high volume production of small variety of products are likely to use the same basic processes as those that produce small quantities of many different products. True False

False

The Anticipatory Business Model is best described by which statement: -Is a low risk strategy -Builds on the principles of time-based competition -Driven by information technology -Driven by forecast

Driven by forecast

When orders are shipped directly to the customer, it is called ______.

Drop shipping

John Jones told his friend that his VCR is over 20 years old while most VCRs only last about 10 years. He is focusing on which aspect of quality?

Durability

Which of the following is not a distribution channel member? -Raw material providers -Manufacturers -Retailers -End consumers

End consumers

Warehouse locations within the market served is justified as the least-cost way to rapidly replenish an assortment of inventory to which of the following?

End customer Retailer

Most SCIS development and implementation is now focused on

Enhanced supply chain system integration and improved decision making

True or false: Cost trade-offs do not exist between inventory and transportation.

False

True or false: Perceived quality is based on a customer's experience prior to purchasing a product. True False

False

True or false: The availability of economical transportation will not create the opportunity to establish a competitively superior warehouse network to service customers.

False

True or false: The combination of maintenance and ordering cost, adjusted to take into consideration volume transportation rates and purchase discounts, considers the replenishment EOQ and the resultant base stock.

False

Competitive advantage generated by establishing a warehouse network can result from which of the following?

Faster delivery Lower total cost

What is the process of evaluating change referred to as?

Feasibility assessment

Instead of being referred to as the probability of a stockout, what does the magnitude refer to?

Fill Rate

Which step pertains to establishing a strategy to evaluate the cost of incremental service in terms of generating offsetting revenue?

Final

Which of the following best describe firms that might use cost based warehousing strategies? *Firms that distribute a large number of commodity items *Firms that need to have inventory near customers *Firms that need to have a quick response to customers *All of the choices are correct

Firms that distribute a large number of commodity items

The establishment of a customer relationship warehouse is the result of forward inventory deployment that is classified as which type of forecasting?

Future

Which of the following questions is not a supply chain concern when completing a merger and acquisition of firms with multiple supply chains?

How should the sales forces be integrated?

Which of the following is not a broad task of implementation?

Improving the plan

What is considered during production for specific goods or services and is needed to satisfy the consumption needs?

Individualism

Which of the following is not part of the continuous process? Inefficient Capital intensive Inflexible Standardized

Inefficient

Which of the following material handling systems offers the most flexibility?

Information directed

The analysis of alternatives should quantify the impact of changes in what aspect of management?

Policies and practices

Which of the following statements would be true regarding the customer experienced lead time in a make-to-order company? -It would be the same as make-to-stock companies -It would be shorter than assemble-to-order companies -It would be shorter than make-to-stock companies -It would be longer than assemble-to-order companies

It would be longer than assemble-to-order companies

What level of supply risk does routine purchases involve (percentage-wise) of a firm's total spend? Low High Medium

Low

Which of the following is not a major driver of profitability or competitiveness in supply chain design?

Low cost country sourcing

Which of the following is not a unique operational consideration to support global supply chains?

Policy formulation

The greatest element of the inventory carrying cost percentage?

Opportunity cost

For overall inventory, the average inventory is the safety stock in addition to which other quantity?

Order

Measurement standards should include definitions regarding how cost components, such as which of the following, are quantified?

Order processing Transportation Inventory

The Jones firm decides to assemble specific products in their distribution warehouse to meet customer requests. They are ______.

Performing value added services

Which of the following is execution of the plan or design?

Plan implementation

Which two dimensions do the framework build upon?

Platform Factor drivers

A large, multinational company may have how many different logistics performance cycles?

Potentially thousands

A large, multinational company may have how many different logistics performance cycles?

Potentially thousands.

A manufacturer's capability to provide a consolidated invoice may be the primary reason to be selected as which of the following?

Preferred supplier

The decision made regarding products and services, alternative strategic approaches to deal with external suppliers in order to developed and appropriate strategic approaches that must be determined for the different types of products and services which the organization buys is part of which strategy? Operations Financing Procurement

Procurement

User buy will still be common for some items even in organizations that have which centralized function? Production Finance Procurement

Procurement

Which process does the Pareto effect apply to? Manufacturing Procurement Budgeting

Procurement

Which of the following supply chains has a primary focus on increasing volume and economies of scale? -Talent supply chain -Product supply chain -Recycling supply chain -Construction supply chain

Product supply chain

What is the term for a project involving statement of objectives, statement of constraints, measurement standards, assumptive logic, analysis techniques, and project work plan?

Project Planning

Which of the following will the quality of used materials and components not influence? Goods Proposals Services

Proposals

which of the following is the reorder point formula?

R=D*T

which is the formula for calculating the periodic review reorder point?

ROP = D(T+p/2)+SS

Which of the following is not a driver for customer relationship warehouses?

Reduce communication channels

Which of the following would help to improve supply chain planning system performance? -Increase the number of forecasts used in an organization. -Increase marketing. -Reduce the number of forecasts used in an organization. -Reduce marketing

Reduce the number of forecasts used in an organization.

The relative economic growth in the regions where a firm might want to locate a plant or distribution center is referred to as?

Regional economy

Demand and Performance cycles will determine certainty under which of the following?

Reorder point

What type of maintenance must be performed in order to extend the life span of a product? Repair Preventative Rotating

Repair, Preventative

Batch process is a higher-volume job shop that produces products with which method? Repetitively Infrequently Exclusively

Repetitively

What are the analysis questions based on?

Research objectives Constraints

In general, offering consumers higher levels of service output in terms of greater spatial convenience or product variety:

Results in higher logistics and distribution cost

Which of the following is NOT a type of supply chain principle?

Risk focus

Implementing and time-phasing the identified assignments is known as which of the following?

Scheduling

The concept of postponement:

Seeks to reduce the risk of anticipation

Approaches such as manufacturing postponement and ATO have been implemented in some organizations for which of the following reasons in countering a problem? Adapting Solutions Strategy

Solutions

Which output refers to the amount of shopping time and effort that will be required on the part of the customer?

Spatial Convenience

The advantage of the repetitive flow process is that the workers have to achieve which status level within their jobs? Specialization Planner Management

Specialization

Which of the following is not an uncontrollable factor varied to assess design alternative's ability to operate under different conditions?

Speed and space

When customer expectations are not reflecting the internal performance accordingly, what must still exist?

Standard gap

Which of the following suppliers would a firm benefit from working with?

Suppliers who focus on the end-to-end process

Which of the following suppliers would a firm benefit from working with? -Suppliers that don't think strategically -Suppliers who focus on the end-to-end process -Suppliers who have little knowledge of possibilities -Suppliers with limited skill sets

Suppliers who focus on the end-to-end process

The appropriate strategic focus to maintain multiple sources of supply and use of long-term contracts to assure continuity within which component? Financing Technology Supply

Supply

Logistics Forecasts are Necessary To...

Support collaborative planning Drive requirements planning Improve resource management through cost trade-offs of strategies

The social consideration focuses on the need to meet which of the following requirement?

Sustainability Social justice

The project management is responsible for the achievement of expected results within which of the following constrains?

Time and budget

To overcome limitations, what needs to be introduced to the analysis?

Transportation alternatives Variations in shipment size

The work of logistics involves

Transportation, inventory, order processing, warehousing, facility network design

True or false: The ongoing constants are level of inventory availability, performance cycle time, and the specific warehouse locations being evaluated.

True

True or false: The unitization includes all forms of product grouping, from taping two master cartons together to the use of specialized transportation equipment.

True

True or false: When considering the possibility of global expansion, it is important to understand the differences between the major geographic.

True

Which type of demand does sale forecasting estimate during the inventory cycle?

Unit

The "Pareto Principle" is

Used in logistics to develop fine line inventory classification

The ____ manages, and in many cases initiates the transactions that receive, store, retrieve and ship product from the warehouse.

WMS

key elements of logistics operations modules are TMS, WMS, and ____

YMS

Failure of complete shipment of a customer's order results with what rating?

Zero

demand management

a module that develops the requirements projections for the planning horizon generates sales forecasts based on sales history, currently scheduled orders, scheduled marketing activities, and customer information

The style, materials, and visual appeal that customers use to judge the quality of products is referred to as? a. Aesthetics b. Quality control c. quality assurance

a. Aesthetics

What level of performance in a product is generally an objective attribute that is used to compare items and brands? a. Superior b. Standard c. Specific

a. Superior

In the end, quality is in the eyes of ____. a. customers b. employees c. producers d. managers

a. customers

Logistics is ______. -the process that links supply chain participants into integrated operations -the catalyst of activity between different supply chain functional areas such as procurement and warehousing -a critical component to supply chain success -concerned with getting the right product to the right place at the right time, at minimum cost -all of the above

all of the above

Which of the following is the rationale for plastic packaging? -Sustainability -Protection from dropping -Lower transportation cost -All of the above

all of the above

Which of the following need special consideration in global supply chain operations? -Performance cycle -Transportation -Alliances -All of the above

all of the above

Which of the following types of taxes influence supply chain design? -Duties -Employee income taxes -Value added taxes -All of the above

all of the above

To establish a threshold service level, it is necessary to initiate network re-engineering with policies regarding desired inventory and .

availability capability

Total cost related to inventory commitment increases with each additional warehouse.

average

What does reliability refer to, in connection to numbers of breakdowns and repairs that a customer experiences after a purchase? a. Prototypes b. Products c. Materials

b. Products

Conformance is not measured by looking at which of the following of an organization? a. Rework b. Repair c. Scrap d. Rate of defects

b. Repair

which supply chain business model has maximum responsiveness

balanced business model

Many long-standing practices of accounting continue to serve as a ________ to fully implementing total cost logistical solutions

barriers

Alternative and sensitivity analysis results provide the to finalize managerial recommendations.

basis

A major challenge for the global operator relates to dealing with customs when moving individuals and product across international ___.

boundaries

information connectivity creates the responsive potential for developing what type of model

business

initial material purchased to the delivery of products and services to customers is referred to as

business operations

A key step in determining procurement strategies, is to understand exactly what the firm is currently ________________________ and how much is actually being spent on each purchased item or service.

buying

Continuous processes are used for high-volume products, where the demand for the products is very large and can justify the ____________________________________investment necessary.

capital

the for hire transportation industry consists of thousands of _______ who specialize in their field

carriers

Logistics system complexity requires that any effort to identify and evaluate strategic or tactical alternatives must be planned thoroughly to provide a sound basis for implementing .

change

What does supply chain visibility require for management to highlight the need regarding the flow to minimize or prevent potential problems?

change

total costs logistics model

conceptualized by Lewis Culliton and Steele

The manufacturing strategies differ considerably in their ability to meet individual ___________________________________ requirements for exact product specification and therefore the logistical requirements required to support their use.

customer

The typical enterprise seeks to develop and implement an overall logistical competency that satisfies _________ expectations at a realistic total cost expenditure

customer

The difference between a "customer success" focus and a "customer satisfaction" focus is that ______.

customer satisfaction deals with expectations; customer success deals with requirements

Value-added services typically change the physical features or configuration of products so they are presented to _______ in a unique or customized manner.

customers

Statement of requirements

defines what items are needed and when

obsolescence cost results from ____ of product during storage

deterioration

On the basis of feasibility assessment, objectives, constraints, standards, and analysis techniques, a project work plan can be and the resources and time required for completion specified.

developed

The activity extends the feasibility assessment and project plan by detailed planning assumptions and identifying data collection requirements.

developing

Demand planning

develops forecasts that drives anticipatory supply chain processes forecasts are the projections of monthly, weekly, or daily demand that determine production and inventory requirements integrates historically based forecasts with other information regarding events that could influence future sales activity

The product consideration focuses on materials, expectations, intellectual property, technical risk, and desired consumer .

differences

The middle of supply chain information systems (SCIS) framework is which of the following? -enterprise resource planning -enterprise planning and monitoring -enterprise integration and administration -financial operations and reporting

enterprise planning and monitoring

The assumptions required to support integrated system design are important from the viewpoint of their impact upon strategy .

formulation

When licensing and franchising, a firm sells licenses for the product or technology to a firm that can develop and maintain a ___ in the target country.

franchise

International transportation consolidation and expertise is a service generally provided by ______.

freight forwarder

One of today's major business challenges specifically impacting logistical management is the dramatic ___ in international sourcing, particularly from low cost countries such as china.

increase

what is not a way to change process capacity

increase demand

Which of the following supply chain information systems modules provide the interface between capacity and transaction volume? -inventory management -order entry -inventory control -manufacturing resource planning

inventory management

which of the following supply chain information systems modules provide the interface between capacity and transaction volume

inventory management

Which of the following supply chain information system modules has a major influence on supply chain system capacity? -warehousing -order entry -inventory planning -transportation

inventory planning

which supply chain information system modules has a major influence on supply chain system capacity

inventory planning

Service reliability

involves the quality attributes of logistics the key to quality is accurate measurement of availability and operational performance only through comprehensive and consistent performance measurement is it possible to determine if overall logistical operations are achieving desired service goals

Collaborative Planning, Forecasting, and Replenishment (CPFR)

is a process initiated by the consumer products industry to achieve such coordination coordinates the requirements planning process between supply chain partners demand creation and demand fulfillment activities

Customers frequently ____________________ quality of specific products on the basis of the number of functions or tasks that they perform independent of reliability or durability.

judge

A private warehouse is typically operated by the firm owning the product. The building, however, may be owned or ______

leased

Cost trade-offs related to transportation and inventory seek to identify?

least total-cost facility network

Pick to light is common technology that uses which of the following?

light

The logistics interface with other functional areas can be greatly enhanced by incorporating a concept known as design-for- ______________ into the early phases of product design.

logistics

which is NOT one of the supply chain processes

logistics

logistics performed in this manner creates VALUE

logistics should be managed as an integrated effort to achieve customer satisfaction at the lowest total cost

Which of the following does uncertainty result from?

longer distances longer lead times decreased visibility decreased control

Products and components that have extended times between manufacturing changeovers are ideal for which level of cost country sourcing?

lost

Public warehouses typically have ______.

low fixed and high variable cost

Supply chains generally incur lower costs and customers are rewarded in the form of ___ prices for their willingness to wait.

lower

The variety of products in a batch process is significantly _____________________________than in a job shop, but is too large for resources to be dedicated to a single product or family of products.

lower

Without alliances, it would be necessary for an enterprise operating internationally to ___ contacts with retailers, wholesalers, manufacturers, suppliers, and service providers throughout the world.

maintain

The global ERP system is not necessary to provide which of the following in common data?

management

While substantial difficulties exist in the measurement of revenue, the comparative evaluation of service performance and related cost offers a way to approximate an ideal logistical system design.

marginal

Customer service represents logistics' role in fulfilling the ___ concept.

marketing

Downtime due to _______________________________shortages was minimized by maintaining large inventories of material and components to protect against potential _________________________________in supply.

material, disruption

Firms are involved in the manufacturing of products, and converting raw materials, parts, and components into finished products to meet the _______________________ of customers.

needs

In an engineer-to-order strategy, products are unique and extensively customized for the specific ___________________of individual customers.

needs

Total cost integration of logistics cost centers, such as transportation and inventory, should determine a firm's initial of warehouse facilities.

network

The difference in _______________________________________between a traditional adversarial and more contemporary collaborative procurement strategy can be summarized as a focus on total cost of ownership (TCO).

perspective

Acceptance is defined as having a criteria for evaluating the success of a .

plan

storage cost is facility expense related to?

product holding

Resource management can be used to manage critical supply chain processes such as __________, inventory, and transportation

production

The objective of an integrated supply chain planning capability is coordinated capacity management of relevant logistics and supply chain __________ including manufacturing plants, distribution centers, and transportation resources.

resources

The relative importance of each facet of operational information is directly related to the degree to which a supply chain is positioned to function on a ________ or _________ basis

responsive, anticipatory

The four Economic benefits are (1) consolidation and break bulk, (2) ________ , (3) seasonal storage, (4) reverse logistics.

sorting

Firms must overcome three problems known as "discrepancy" pertaining to quantity, assortments, time and ___.

space

The allocation module of an advanced planning and scheduling (APS) system ______.

specifies the inventory and resource assignments and communicates them to the ERP system

Which of the following is not a basic type of sorting?

storing

What type of information system is in conjunction with the supply chain planning system in seeking to integrate information and coordinate overall logistics and supply chain decisions, while recognizing the dynamics between other firm functions and processes?

supportive

the firm's ability to reconfigure the supply chain to enhance both the environment and the firm is referred to as

sustainability

Pick-to-light is a common light directed ______ which orders selectors pick designated items directly into cartons or onto conveyors from lighted carousel locations or storage bins.

technology

all customer relationship systems have one common feature:

they align manufacturers, wholesalers, and retailers into supply chain arrangements to provide customers product availability

Fill rate measures the magnitude or impact of stockout over ___.

time

Operational performance deals with the ___ required to deliver a customer's order.

time

The benefits of consolidation are the realization of the lowest possible freight rate, _______ and _______ delivery, and reduced congestion at a customer's receiving dock.

timely controlled

Geographic postponement is characterized by ______.

timely delivery

geographic postponement is characterized by______

timely delivery

Production planning

uses the statement of requirements obtained from demand management in conjunction with manufacturing resources and constraints to develop an working manufacturing plan used to satisfy the necessary requirements at the minimum total production cost, while not violating any constraints

Which one of these concepts is not part of logistical integration objectives? Variance reduction. Inventory reduction. Using less parcel shipping. Responsiveness.

using less parcel shipping

Typical equipment _____ in semiautomatic handling includes automated guided vehicle systems, computerized sortation, robotics, and various forms of live racks.

utilized

Analysis results should be compared with the data to determine the degree of fit between actual and modeling results.

validation

Logistics adds _________ to the supply chain process when inventory is strategically position to achieve sales.

value

Inventory expense is calculated by multiplying annual inventory carrying cost percent by which of the following?

Average inventory value

What can be used by management to simplify inventory for the fair share allocation, which simplifies inventory that provides each distribution facility with an equitable distribution of available inventory?

Planning

Which of the following cycles will not be required when combining variables for uncertainty?

Replenishment

specific techniques for collaborative inventory ___ are quick response, vendor managed inventory, and profile replenishment

Replenishment

The manufacturer inventory consists of finished goods that are pre-positioned in a warehouse. A wholesaler purchases large quantities from manufacturers and sells them in smaller quantities. Thus, the buying and selling from wholesalers is functioned by which of the following?

Retailer

DRP planning schedules are developed using weekly increments or time periods known as?

Time buckets

Which of the following is included with manufacturers and wholesalers in experimenting with a sophisticated collaboration known as profile replenishment?

retailers

vendor managed inventory refers to a modification or quick response that ___ the need for replenishment orders

eliminates

storage cost must be allocated on the requirements of specific ____ since it is not related directly to inventory value

products

the operative goal of manufacturing postponement is to maintain _____ in a neutral or non committed status as long as possible

products

a technology driven cooperative effort between retailers and suppliers to improve inventory velocity while closely matching replenishment supply to consumer buying patterns is considered which of the following?

quick response

capital assessment range from the prime interest ______ to a percent determined by upper management

rate

Manufacturing postponement is one product being manufactured one order at a time with no preparatory work until exact customer specifications are fully known and purchased confirmation states which of the following status?

received

forward deployment of inventory is postponed until customer order are updated to which of the following status?

received