SCM test 2
For an infinite queuing situation, if the arrival rate for loading trucks is 5 trucks per hour, what is the mean time between arrivals?
.2 hours
Assume the service rate for a queue in a truck-loading operation is 2 trucks per hour. Using the infinite queuing notion for the models presented in the textbook, which of the following is the average service time?
.5 hours
Using the assembly-line balancing procedure, which of the following is the required cycle time if the production time in minutes per day is 1440 and the required output per day in units is 2000?
.72
You have just determined the actual number of workstations that will be used on an assembly line to be 8 using the assembly-line balancing procedure. The cycle time of the line is 10 minutes and the sum of all that tasks required on the line is 60 minutes. Which of the following is the correct value for the resulting line's efficiency?
.75
You have just determined the actual number of workstations that will be used on an assembly line to be 6 using the assembly-line balancing procedure. The cycle time of the line is 5 minutes and the sum of all that tasks required on the line is 25 minutes. Which of the following is the correct value for the resulting line's efficiency?
.833
Using the assembly-line balancing procedure, which of the following is the theoretical minimum number of workstations if the task times for the six tasks that make up the job are 4, 6, 7, 2, 6, and 5 minutes, and the cycle time is 10 minutes?
3
Using the assembly-line balancing procedure, which of the following is the theoretical minimum number of workstations if the task times for the eight tasks that make up the job are 7, 4, 7, 8, 9, 4, 3, and 6 minutes, and the cycle time is 8 minutes?
6
Using the assembly-line balancing procedure, which of the following is the required cycle time in minutes per unit if the daily production time is 480 minutes and the required daily output is 50 units?
9.6
you are looking at a chart that has the terms BCWS, BCWP, and AC indicating lines on the chart. What kind of chart are you looking at?
EVM chart
what does "EVM" stand for
Earned Value Management-a technique for measuring project progress objectively.
you have just been assigned to oversee a series of projects. Functional areas will loan you personnel for each project and separate project managers will be responsible for separate projects. These projects managers will report to you. Which project management structure is being used?
Matrix Project
In a project analysis using three time estimates with more than one critical path existing, how does the project manager decide which variances to use in arriving at the probability of meeting the project due date?
The project manager uses the largest variances in order to understate the probability of on-time completion E. The project manager uses the most likely estimate plus the amount of slack time in the project.
Which of the following are the three major components of a queuing system?
The source population and the way customers arrive at the system, the serving systems, and how customers exit the system.
what is a work breakdown structure
a definition of the hierarchy of project tasks, subtasks, and work packages
a project starts out as which of the following
a statement of work
some of the advantages of a functional project where the project is housed in a functional division include which of the following
a team member can work on several projects
Which of these expressions is Little's Law?
all the above
A firm will work with a customer to design the product, and then make it from purchased materials, parts, and components. This firm is called:
an assemble to order firm
Which of the following basic types of process structures is one which equipment or work processes are arranged according to the progressive steps by which the product is made?
assembly line
what of the following is a graphic project report used in project management
cost and performance tracking schedule
Which of the following refers to the physical presence of the customer in a service system?
customer contact
Which of the following is not a suggestion for managing queues presented in the textbook?
determine an acceptable waiting time for your customers
the major goal of critical path analysis is to
determine when each activity in the project should be scheduled
Which of the following is not a step in developing a manufacturing cell layout?
disposing of left-over machinery and outsourcing ungrouped processes
Which following queue discipline is discussed in the textbook?
emergencies first
The placement of which of the following is not determined by production process organization decisions?
emergency exits
which of the following is not considered a major work flow structure
fabrication
Every service has a service package, which is defined as a bundle of goods and services provided in some environment. The service package consists of five features. Which of the following is not one of these features?
facilitating services
The service blueprint makes a distinction between: AACSB: Reflective Thinking Accessibility: Keyboard Navigation Blooms: Remember Difficulty: Easy Learning Objective: 07-02 Topic: Service Blueprinting and Fail-Safing
high and low customer contact aspects of the service
In the service-system design matrix, an internet and on-site technology service encounter is expected to have which of the following?
high production efficiency
Which of the following is an alternative possible service encounter included in the service-system design matrix?
internet
According to Little's Law, which of the following ratios is used to find throughput rate
inventory/flow time
60. A listing of immediate predecessor activities is important information in a CPM analysis for which of the following
it specifies the relationships in the CPM network of activities
Which of the following is not a queue discipline discussed in the textbook?
last in, first out
an advantage of a pure project where self-contained teams work full time on a project is which of the following
lines of communication are shortened
In the service- system design matrix, a face-to-face loose specs service encounter is expected to have which of the following?
low production efficiency
In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?
low production efficiency
n the service-system design matrix, a mail contact service encounter is expected to have which of the following?
low sales opportunity
Which of the following are alternative possible service encounters included in the Service-System Design Matrix?
mail contact
a A firm fills its customer's orders from finished goods inventory. It is a:
make to stock firm
A series of projects that are organized in such a way that each project utilizes people from different functional areas is using which of the following organizational structures
matrix project
Buying a ticket for a college football game where there are multiple windows to buy the ticket at features which type of queuing system line structure?
multichannel, single phase
Buying food at a large food store with multiple checkout counters features which type of queuing system line structure?
multichannel, single phase
Machine breakdown and repair in a twelve machine factory having one repair mechanic would develop which type of queuing system line structure concerning machine breakdowns?
multichannel, single phase
Standing in line to buy a ticket for a movie where there are multiple windows to buy tickets is which type of queuing system line structure?
multichannel, single phase
In CPM analysis it is generally expected that the relationship between activity direct costs and project indirect costs will be which of the following?
negatively related
A company is concerned about the number of customers that have to wait for service in their customer service department. Assume the rate at which customers arrive is 12 per hour. Using the infinite queuing notion for the models presented in the textbook, which of the following is the mean time between arrivals?
none of these
Which of the following is not a suggestion for managing queues presented in the textbook?
periodically close the service channel to temporarily disperse the line
Which of the following is considered a high-contact service operation?
physician practice
PERT is an abbreviation for which of the following methodologies
program evaluation and review technique
You have been placed in charge of a large project. Shortened communication lines are required to ensure quick resolution of problems as they arise. You recognize that the project is going to take a lot of time and require a lot of team pride, motivation, and commitment by all members. Which project management structure should you use in this situation?
pure project
Which of the following is a suggestion for managing queues that is mentioned in the textbook?
segment the customers
Which of the following is a characteristic that can be used to guide the design of service systems?
services cannot be inventoried
In a college registration process, several department heads have to approve an individual student's semester course load. What is the queuing system line structure?
single channel, multiphase
A roller coaster ride in an amusement park employs which type of queuing system line structure?
single channel, single phase
Getting an autograph from a famous person might involve standing in which type of queuing line structure?
single channel, single phase
When balancing an assembly line, which of the following is not a way to reduce the longest task time below the required workstation cycle time?
speed up the assembly line transfer mechanism
There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?
task
For an activity in a CPM analysis the Early Finish time is 20 and the Late Finish time is 20. Which of the following statements is true?
the activity is on the critical path
Which of the following is an example of a finite population in a queuing system?
the departmental faculty in line at the copy machine
In essence, a queuing system includes several major components. Which of the following is not one of them?
the queue discipline
The "line of visibility" is a feature of:
the service blueprint
A difference between project and continuous flow categories of process flow structures is which two of the following?
the size and bulk of the product
For an activity in a CPM analysis, the Early Start time is 8 and the Late Start time is 10. Which of the following statements is true?
the slack for this activity is 2
. According to Little's Law, which of the following can be used to estimate work-in-process inventory?
throughput rate times flow time
In a Gantt chart the horizontal axis is usually which of the following
time
Which of the following is a suggestion for managing queues presented in the textbook?
train your servers to be friendly
Which of the following is a suggestion for managing queues that is mentioned in the textbook?
train your servers to be friendly
There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?
treatment
a project can be subdivided into which of the following
work packages
Which of the following basic types of process structures is one which similar equipment or functions are grouped together?
workcenter
which of the following is a basic type of process structure
workcenter
You have just performed a CPM analysis and have found that more than one path through the project network has zero slack values. What can you conclude?
you have multiple critical paths
You know when you have arrived at the optimal solution in using the Time-Cost CPM Scheduling model analysis when what happens?
you have reached the minimum total cost
