Semester 2 Health Science Exam study guide

Why are insurance adjustments often necessary?

Because medical offices and insurance companies have contracts for reduced charges

What aspect of health care are medical office assistants responsible for?

Business aspect

Which of the following statements is correct?

By law, assistants are required to accommodate patients with physical disabilities.

Dale needs to calculate a senior citizen discount for a patient. What device should he use for this task?

Calculator

Which technology allows telephone calls to be sent to another appointed number?

Call Forwarding

PHR is ________ maintained by the ________.

Health and medical information; client

Which of the following is appropriate for a reception area in a medical facility?

Healthy Plants

Which of the following is the best description of a problem-oriented medical record?

Items of the same medical condition are filed together.

When directed to patients, what terminology should written communications use?

Lay terms

Why is it important to tell a patient the reason for a delay in the schedule? The patient may feel better about the wait if he knows the reason for it. The patient's time is just as important as the physician's time. All of the above

All of the above

What is the name of a patient bill that records services and charges for a specific time period?

An invoice

De-identification of medical records is the __________ of all identifying information.

removal

Which message is the most acceptable for an assistant to leave when returning a patient's call?

"Mrs. Brian, this is Trudy at SureCare. Please call our office at 555-6543, at your earliest convenience so I can schedule a time for your questions to be answered."

Which of the following is an outpatient diagnostic test?

A blood test

Which of the following definitions best describes a write-off?

A cancellation of a fee

Which of the following best defines a procedural code?

A code that represents the service performed by the physician

Which of the following definitions best describes health insurance?

A contract protecting patients from financial loss in case of illness

Which of these locations is most secure for computer equipment?

A locked cabinet

Which more specifically identifies the location of a delivery address?

A nine-digit zip code

What is a document that lists the items included in a shipping order?

A packing slip

Which of the following best shows a complacent attitude?

A patient becomes hurt or ill because he is indifferent about following health care instructions.

Which of these items may be found on a standard message form? Date and time of the call The caller's name and patient's name, are correctly spelled Caller's telephone number Reason for the call All of the above

All of the above

Which group regulates each of the other groups to ensure they adhere to healthcare laws?

Governmental Agencies

When a patient makes a payment, what kind of accounting transaction is this for the medical office?

Income

What kind of devices does a computer use to take in information?

Input

Which of the following is a benefit of HIT?

It helps avoid unnecessary tests and procedures

Which of the following insurance programs was created for senior citizens?

Medicare

Tyrin is a medical office assistant. He is responsible for processing incoming mail. One of the pieces of mail that he opens includes a laboratory report for someone that he knows. Can he share this information with his friends?

No

Mercy Central is a large hospital that constantly has new patients. Which type of filing system would be best for this type of facility?

Numerical

How often should patients receive a billing statement?

Once a month

What is prewriting?

Organizing a written communication logically

Which of the following is a care-related piece of information that can be found in an EHR?

Pharmacy notes

Which type of managed care plan reimburses services on a fee-for-service basis?

Preferred Provider Organization (PPO)

What is the correct order for the writing process?

Prewriting, drafting, revising, editing, and publishing

Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?

Prioritize tasks

What is the term used to describe any individually identifiable health information about a patient?

Protected Health Information (PHI)

Patients have a right to obtain a copy of their medical records. Which item is legally allowed to be kept from the patient?

Psychotherapy notes

Which of the following acronyms can help you remember what steps to take if a fire should occur in your facility?

RACE

Which of the following is the best option for dealing with long-term delinquent accounts?

Send the account to a third-party collection agency.

Which of the following would be considered an accounting task?

Sending patient bills

Why might office policy require the assistant to also get a patient's date of birth when identifying a caller?

Several patients may have the same name.

Why is it important for the assistant to evaluate the situation before prioritizing treatment?

Sometimes a patient may be upset, but there is no medical emergency.

Which technology leaves the hands free and is built into the phone?

Speakerphone

Another physician calls with an important question and asks to be put through to the office physician immediately. But the office physician is in the middle of a patient exam. What is the most appropriate response for the assistant?

Take a message to be returned as soon as possible.

Gary works in a physical labor industry. On the job one day, he slips and breaks his arm. He will be unable to perform his regular job functions for the next six weeks, but he can work temporarily in another, less physically demanding position. What level of disability is this?

Temporarily, partial disability

Which of the following blank spaces on a check does NOT have to be filled in to be processed by the bank?

The for/memo line

In the medical office, who is responsible for helping patients understand their invoice?

The medical office assistant

Under what circumstance might a physician refer a patient to another physician for a consultation?

The physician would like a second opinion on patient care.

Why are talkative patients considered a problem situation in the medical office?

They take more of the physician's time than necessary.

What is the purpose of practice-management software?

To allow staff to complete tasks electronically

Why is it important for medical offices to set guidelines for protecting electronic information?

Computers store a lot of easily accessible personal information.

How often should high traffic areas in a medical facility be cleaned?

Daily

How would you index and code the name Elizabeth Ann del Sol?

Delsol, Elizabeth Ann

Casey notices that a chemical does not have a label. What should she do?

Do not use it

Which of the following is an example of information that is obtained incidentally?

Dr. Kemper discusses a health condition with a patient behind closed doors. A nurse outside the door hears the conversation.

Which of these types of telephone calls warrants immediately notifying the physician?

Emergency Calls

Which of the following is another term for "superbill"?

Encounter form

One of the program standards of Meaningful Use is preventing clients from participating in their own care through access to PHR systems.

False

Why do many medical facilities set a yearly budget?

To track and place limits on spending

What is the process of evaluating a situation and prioritizing treatment called?

Triage

A check stub, or register, should be filled out every time a check is written.

True

How can an assistant avoid a breach of patient confidentiality when using a patient sign-in sheet?

Use pressure-sensitive labels that can be removed

What is the use of language and words to send and receive information called?

Verbal Communication

When are calls from other medical personnel usually transferred directly to the office physician?

When the physician who is calling asks to be put through at once.

ePrescribing helps pharmacy staff spend ________ confirming new prescriptions and refill requests.

less time

A salesperson has stopped by the clinic to see the Dr. Morgan. How should Emily respond to this visitor?

"Dr. Morgan is currently with a patient. Please leave your information, and he will call if interested."

How should Casey respond to Mrs. Robert's anger over being incorrectly charged for her last visit?

"I understand that you're upset. I will try to get this straightened out."

Which Medicare Part offers Medicare coverage through private carrier plans?

Part C

Which of the following tasks can be completed using practice-management software? Scheduling patients Notating patient accounts Billing and Insurance All of the above

All of the above

A tickler file can be used to remember which of the following tasks?Cleaning schedules Inventory orders Staff meetings Appointments All of the above

All of the above

How can assistants deal with talkative patients in the medical office?Schedule them at the end of the day. Place alerts in their patient histories. Use an intercom to redirect the physician. All of the above

All of the above

What does the writing process help people do? Create written communications speedily. Create written communications without error. All of the above

All of the above

What safeguard should Kelsey use to scan the office computer for viruses?

Antivirus software

What is a list of written statements describing proper, moral conduct for a group of people?

Code of ethics

Why is it important to do a visual check of the office when opening the facility?

To make sure everything is safe and ready for the day