Service Mapping Implementation - New York

MID Server dashboard

A central place to view and monitor MID Server status, stats, and potential issues

MID Server

A java server that runs as a Windows Service or UNIX Daemon

ECC Queue

A tab of the discovery status where the phases and messages being passed between the instance and mid server can be viewed

Service

An offering that is delivered to business or internal customers made up of numerous connected CIs

discovery_admin

Can access the "Discovery" and "Discovery Definition" applications to configure, monitor and run Discovery operations

Discovery Log

Details discovery issues such as failed credentials, inaccessible ports, firewall issues, etc.

Horizontal Discovery

Discover individual technology domains rather than end-to-end service flows. Each asset is discovered without being connected.

Command Line Console

Facilitates the search of information that may be needed when creating Discovery Pattern steps

Identification & Exploration Phase

Have I seen this host or application before and can you tell me more about yourself?

Entry Point

Method by which a user interacts with a service (URL, TCP Port, etc.)

How many MID Servers are recommended for an organization?

One for each data center

Transform Table

Operation that can add one or more computed columns to an existing table and place the results on a target table

Parse URL

Operation that can be used to break down a link into discreet components

Filter Table

Operation that can be used to search a source table for a specified value

Event Management

Performs event and alert processing to provide overall service health

Discovery

Populates the CMDB with devices and applications such as servers, network devices, printers, and applications within the IT infrastructure

Service Mapping

Provides a service-centric CMDB by providing a targeting diagram of the IT components that support the operational state of a business service

Custom Pattern Operations

Provides a way to build reusable operators rather than build the logic each time it is needed

Orchestration

Provides automated infrastructure remediation with configurable workflows and activities

Connection

Relation between any two CIs

Port Scan Phase

Scan for active devices in the system

MID Server facilitates communication and movement of data between the ___ and ___, ___, and ___.

ServiceNow platform external applications data sources services behind a customer firewall

Dependency View

Shows the application to application and host dependency mappings

CI Type

Table or class within the CMDB

Port (Shazzam), Classification, and Identification/Exploration

The phases used by Discovery

Discovery with Service Mapping Benefits

These two work together to provide the basis for managing the health of services in order to decrease service outages, costs, and increase service availability

True or false: Discovery is agentless

True. This is a big value add to this process.

Entry Point Type

Type of communication taking place between applications (HTTP, LDAP, JMS, TCP)

Classification Phase

What type of host are you specifically?

Load Balancers for Service Mapping

When no credentials are available, this bulk maps many services based on traffic and machine learning

As close to the target as possible

Where MID Servers should be installed in a customer environment

Access the command line console

[instance]/SaCmdManager.do?ip=[target IP]