Service Mapping Implementation - New York
MID Server dashboard
A central place to view and monitor MID Server status, stats, and potential issues
MID Server
A java server that runs as a Windows Service or UNIX Daemon
ECC Queue
A tab of the discovery status where the phases and messages being passed between the instance and mid server can be viewed
Service
An offering that is delivered to business or internal customers made up of numerous connected CIs
discovery_admin
Can access the "Discovery" and "Discovery Definition" applications to configure, monitor and run Discovery operations
Discovery Log
Details discovery issues such as failed credentials, inaccessible ports, firewall issues, etc.
Horizontal Discovery
Discover individual technology domains rather than end-to-end service flows. Each asset is discovered without being connected.
Command Line Console
Facilitates the search of information that may be needed when creating Discovery Pattern steps
Identification & Exploration Phase
Have I seen this host or application before and can you tell me more about yourself?
Entry Point
Method by which a user interacts with a service (URL, TCP Port, etc.)
How many MID Servers are recommended for an organization?
One for each data center
Transform Table
Operation that can add one or more computed columns to an existing table and place the results on a target table
Parse URL
Operation that can be used to break down a link into discreet components
Filter Table
Operation that can be used to search a source table for a specified value
Event Management
Performs event and alert processing to provide overall service health
Discovery
Populates the CMDB with devices and applications such as servers, network devices, printers, and applications within the IT infrastructure
Service Mapping
Provides a service-centric CMDB by providing a targeting diagram of the IT components that support the operational state of a business service
Custom Pattern Operations
Provides a way to build reusable operators rather than build the logic each time it is needed
Orchestration
Provides automated infrastructure remediation with configurable workflows and activities
Connection
Relation between any two CIs
Port Scan Phase
Scan for active devices in the system
MID Server facilitates communication and movement of data between the ___ and ___, ___, and ___.
ServiceNow platform external applications data sources services behind a customer firewall
Dependency View
Shows the application to application and host dependency mappings
CI Type
Table or class within the CMDB
Port (Shazzam), Classification, and Identification/Exploration
The phases used by Discovery
Discovery with Service Mapping Benefits
These two work together to provide the basis for managing the health of services in order to decrease service outages, costs, and increase service availability
True or false: Discovery is agentless
True. This is a big value add to this process.
Entry Point Type
Type of communication taking place between applications (HTTP, LDAP, JMS, TCP)
Classification Phase
What type of host are you specifically?
Load Balancers for Service Mapping
When no credentials are available, this bulk maps many services based on traffic and machine learning
As close to the target as possible
Where MID Servers should be installed in a customer environment
Access the command line console
[instance]/SaCmdManager.do?ip=[target IP]