SEVI EXAM 2 Practice Problems
What percent of American workers are employed in service industries today? Approximately 50 Approximately 29 Approximately 32 Approximately 86
Approximately 86
Crayola Crayons are produced on an assembly line using a variety of machines. For example, there are molds, machines that label the crayons, and collating machines that pick one crayon of each color and puts them in a box. Crayola uses a _____. quality circle process layout labor-intensive technology capital-intensive technology
capital-intensive technology
Kia uses ______ to design products and control the machinery needed to produce the finished product. computer-aided manufacturing (CAM) computer-integrated manufacturing (CIM) computer-aided design (CAD) computer-aided technology (CAT)
computer-integrated manufacturing (CIM)
A manager with ______ skills can see the big picture of how the various functions within the organization interact. conceptual technical interpersonal analytic
conceptual
A plan developed to implement tactical plans is known as a(n) ______. strategic plan operational plan contingency plan mission
operational plan
As an employee at Applebee's, Prakash has a duty to do a job or perform a task. This is called ____. obligation accountability authority responsibility
responsibility
As a first-line manager, Hugo uses many skills. Sometimes he needs to show his employees how to perform a specific task—like how to make pivot tables in Microsoft Excel. Hugo's knowledge of pivot tables is an example of his _____. communication skills analytic skills interpersonal skills technical skills
technical skills
Seamus works as a sales manager for an apparel company managing a team of salespeople. Seamus's manager is the VP of sales, and their manager is the CEO of the company. This suggests that _____. the organization chart includes line and staff members the chain of command in the organization is unclear the chain of command in the organization is short the organization chart is likely outdated
the chain of command in the organization is short
Erica was in a car accident as a child and lost her sight. In spite of being blind, she has excelled in school, worked with the low-income individuals and people without housing, and was the student body president. She graduated with highest honors. She applied for a job at a call center, was interviewed, and received good reports from several people who worked for the company and had heard about the interview. In spite of her qualifications and favorable reports, she was not hired for the position. Later she heard that an individual who could barely spell, had a very slovenly office appearance, and no education was hired for the position. She was also told "off the record" that she was not hired due to her blindness. She is considering filing a lawsuit against the call center company. What would be the most likely employment act she would cite as the basis for her claim? Fair Labor Standards Act (1938) Occupational Safety and Health Act (1970) Civil Rights Act (1991) Americans with Disabilities Act (1990)
Americans with Disabilities Act (1990)
Cretia has a narrow span of management. Which of the following is likely true? The employees on Cretia's team have a high level of competence in their jobs. Cretia's employees require a high level of interaction with her. Cretia's employees encounter very few new problems. Cretia's company has standard operating procedures for employees to follow.
Cretia's employees require a high level of interaction with her.
_____ is the development of a plan for converting a product idea into an actual product. Research and development (R&D) Operational planning Design planning Product design
Design planning
As the manager in a production facility, Cherise engages in the management function of controlling. This function includes three steps. Which of the following is not one of the steps in the controlling function? Taking corrective action Measuring actual performance and comparing it with the standard Setting standards against which performance can be compared Determining who is responsible for creating the standard
Determining who is responsible for creating the standard
The ______ establishes minimum wages and overtime pay rates. Civil Rights Act (1991) Labor-Management Relations Act (1947) Fair Labor Standards Act (1938) Equal Pay Act (1963)
Fair Labor Standards Act (1938)
Clara provides overall guidance and leadership for the company where she is employed. She does not provide any specialized function. What type of manager is Clara? Human resources General Operations Marketing
General
The Board of Directors at Macy's is considered to be very diverse. Five of the 12 board members are female and four members are from underrepresented groups. Former Macy's CEO, Terry Lundgren, purposely filled the board with diverse members because he said, "They help our business to reflect our very diverse marketplace of customers, of whom about 70 percent are women." In addition, the company strives to hire employees of all genders and races. This example illustrates which benefit of workplace diversity? Increased quality of team problem solving Better use of employee talent Improved understanding of the marketplace Reduced costs associated with high turnover, absenteeism, and lawsuits
Improved understanding of the marketplace
After graduation, you are hired as a management trainee for a rental car company. One of your main tasks is to encourage the employees in the office to work toward a goal set by upper management. Which function of management does this describe? Organizing Leading Controlling Planning
Leading
Mikkel worked for TK Concrete for five years. His sales surpassed those of every other salesperson regardless of the shift he worked because he had excellent up-selling techniques. In spite of his efforts, he discovered that he earned far less than any of the other salespeople. Consequently, he quit and took a sales position with a competitor who paid salesmen a commission in addition to a salary. According to equity theory, ____. everyone at TK Concrete should have the same inputs Mikkel felt his inputs were greater than those of his comparison others Mikkel felt his outcomes were greater than those of his comparison others everyone at TK Concrete should have the same outcomes
Mikkel felt his inputs were greater than those of his comparison others
_____ management is the sum of all the managerial activities in which managers engage for the purpose of creating goods and services. Operations Site Production Plant
Operations
Jerome is a general manager for a paper mill. He needs to determine how many employees are needed to operate machines in each area of the mill. Jerome is engaged in which function of management? Planning Leading Organizing Controlling
Organizing
______ is one of the common errors made by managers appraising employees. Only saying nice things Being unfair Overusing one portion of an evaluation instrument Failing to tell the employee where to improve
Overusing one portion of an evaluation instrument
Andrew is leaving for parental leave. Upon his return to work, he does not want to work full-time. His employer has given him a choice between part-time work and job sharing. What is the difference between these two arrangements? Part-time jobs can be done in less than full-time; however, in job-sharing, a full-time job is created from two part-time employees. Part-time work requires people who have more skills than does job sharing, where one person can have certain skills, and the other person with whom they share the job may not have those skills. A firm saves money by hiring part-time workers to do a full-time job by classifying them as part-time instead of full-time. People in job-sharing positions still receive benefits because they are essentially filling a full-time position, while part-time workers do not receive benefits.
Part-time jobs can be done in less than full-time; however, in job-sharing, a full-time job is created from two part-time employees.
By providing medical, dental, vision, and retirement benefits to employees, Google is satisfying which need on Maslow's hierarchy? Esteem Social Safety Self-actualization
Safety
Annette owns a catering service. Since starting her business several years ago, she has been the only employee—cooking and prepping all of the food and delivering it to the customer. Recently, Annette has earned more business and she needs to hire employees to help her prepare and cook food. Which difference between the production of goods and services does this illustrate? Services are labor-intensive. Services can be provided any place and are usually provided when and where the customer desires the services. Services are intangible. Services are perishable.
Services are labor-intensive.
Broad Street Productions has its own network site where employees can post pictures, personal notes, accomplishments, and network with employees in other offices and other countries. When employees use this site, what needs are they meeting? Self-actualization Physiological Esteem Social
Social
Vihaan, a supervisor at a hardware store, continually monitors employees' performance and often goes into the stock room to make sure they are working. He reprimands employees who talk to one another while working the registers, even if no customers are present, and surveys the breakroom to ensure employees do not take longer breaks than allotted. Vihaan most likely uses _____ assumptions when dealing with employees. Theory Z Theory P Theory Y Theory X
Theory X
Charles has set up a rewards system using play money and a rewards chart. Employees who reach predetermined goals are issued the money to purchase items on the rewards chart or to accumulate to purchase higher valued rewards such as a week-long all-expense paid trip to Cancun or Hawaii. Charles believes that his employees' motivation is based on how much they want something and on how likely they think they are to get it. He is using ____. Herzberg's two-factory theory McGregor's Theory Y Taylor's scientific management Vroom's expectancy theory
Vroom's expectancy theory
Nahim works in human resources at his company. Management has determined that they need to reduce the workforce. The company decides to use _____ and offer employees a number of weeks pay for every year they have worked plus a specified period of benefits. a buyout downsizing a layoff early retirement
a buyout
When Pillsbury takes flour, eggs, sugar, and other ingredients and combines them to make crescent rolls, the company is using _____. a synthetic process an analytical process reshoring operations management
a synthetic process
The matrix structure has many advantages, but the most obvious one is ____. improved motivation decreased operating costs added flexibility increased conflict
added flexibility
Queen City, Inc. is facing budget cuts due to decreases in sales across the nation. The executive team has decided to reduce the number of employees at the company over the next three years. They have decided to stop hiring new employees to fill vacant positions to comply with the budgetary constraints. This approach is called ____. natural turnover attrition downsizing layoffs
attrition
Alejandro is a runner for a sports ticketing business in Las Vegas. His duties normally include picking up sports merchandise from the warehouse and delivering it to the stores in addition to receiving ticket orders and delivering the tickets to customers at the hotels on The Strip. Alejandro was given permission by the office manager to sign credit-card receipts when making purchases. Alejandro has been given the ______ to use the business credit card. authority duty responsibility accountability
authority
As the CEO of ViewSource Media, Suzanne makes all final decisions. Anything important must be routed through the hierarchy she has established. Suzanne is a(n) ______ leader. autocratic participative transformational laissez-faire
autocratic
A group of biochemists and biologists study the unique features of Lake Tahoe every year to discover new knowledge and make scientific advances. They are funded by a government grant and are not required to consider the potential use of this knowledge. These scientists are conducting ______. applied research basic research development and implementation research for product life cycles
basic research
One of the biggest benefits of external recruiting is its ability to ____. take pressure off of the human resources department to hire friends of employees aid in reducing costs allow employees to meet new people bring in new perspectives and varied backgrounds
bring in new perspectives and varied backgrounds
Chance is well liked by everyone in his organization. He is able to inspire and motivate people within the organization simply due to his inherent personality. Chance is a _____ leader. participative charismatic transformational laissez-faire
charismatic
An organization that values loyalty and personal relationships within the company likely has a(n) ______. clan culture market culture adhocracy culture hierarchical culture
clan culture
Terri is an outside salesperson for Environmental Systems, Inc. She is paid a salary and a(n) _____ which is a percentage of sales revenue. incentive payment profit sharing wage commission
commission
As a human resources manager, part of Javi's job is to acquire human resources for his company. This phase of human resources management (HRM) involves all of the following activities except ____. selection compensation job analysis recruiting
compensation
The College of Southern Nevada faculty pay scale is based on teaching experience and degrees earned. In addition to pay, it has a benefits package that includes medical insurance, dental insurance, life insurance, and retirement benefits. The policies and strategies used to create the employment compensation package comprise a _____. compensation system job evaluation wage survey benefits package
compensation system
A ______ computer system may be used to help design clothing and to control the machinery needed to produce the finished product. computer-aided manufacturing (CAM) computer-aided technology (CAT) computer-integrated manufacturing (CIM) computer-aided design (CAD)
computer-integrated manufacturing (CIM)
The Kimberly-Clark Company is reviewing all of the jobs filled within the organization and seeks to thoroughly understand what each job requires. To do this the Kimberly-Clark Company would first ____. set up job orientations write job specifications conduct a job analysis draft job descriptions
conduct a job analysis
Marco is required to attend a gathering where he will listen to a speech from one of the industry's leaders who has been in the business for 40 years. This form of training and development is called ____. on-the-job training role-playing conferences and seminars classroom teaching and lectures
conferences and seminars
In a(n) _______, the firm produces the same product(s) over a long period of time. continuous process make-to-order system intermittent process flexible manufacturing system (FMS)
continuous process
The primary functions of a manager are _____. leading, motivating, hiring, and firing leading, motivating, training, and organizing controlling, organizing, planning, and leading planning, controlling, leading, and motivating
controlling, organizing, planning, and leading
Asher, a sales representative; Hubert, an engineer; Kito, an accountant; and Betsy, a human resource specialist, are placed in a group to devise new uses and marketing schemes for one of the company's existing products. This would be considered a ____. special project team self-managed team task force cross-functional team
cross-functional team
Fernando has identified a problem in the department he manages and has generated alternatives to correct the problem. Next, he will _____. determine the best alternative implement the solution evaluate the decision he made implement each solution in turn to test how it will work
determine the best alternative
A group of design engineers from Tesla take a prototype of a new model, called Model Z, to a test track in Arizona during the hottest week of the year to test its performance at extreme temperatures. Tesla uses the results of the tests to produce the new Model Z. The engineers are engaged in _____. design planning development and implementation applied research basic research
development and implementation
An example of ______ would be an employer asking its employees to complete satisfaction surveys that management uses to improve employee job satisfaction. performance appraisal human resources planning employee relations job analysis
employee relations
The Hawthorne studies concluded that _____. employees work faster if they are given a standard goal of output to meet employees' motivation to work is influenced by human factors employees work better in good lighting employees only work for their pay and nothing else matters
employees' motivation to work is influenced by human factors
Enola is the director of personnel for the technology development department for a large company. She wants to institute an MBO system nationwide. She should begin by ____. ensuring that top management endorses and participates in MBO establishing reasonable goals for all levels below her evaluating and documenting her subordinates' performances establishing reasonable goals for all levels above her
ensuring that top management endorses and participates in MBO
Since the introduction of the first mobile phone in 1983, many improvements in technology and performance have been made. Mobile phones have added cameras, internet access, touch screens, storage, and much more. These huge improvements illustrate that mobile phones have been ______ since their introduction. over designed underutilized refined extended
extended
The ______ resources of Nike include revenues and loans from banks. informational material financial human
financial
New cars are completed and parked at the production facility awaiting delivery to dealerships. Because of this, they are classified as ____. finished-goods inventory delivered goods work-in-process inventory raw-materials inventory
finished-goods inventory
With the exception of administrative personnel, employees at Restin Engineering can work any hours they choose as long as they work 40 hours from Monday through Saturday and between 6 a.m. and 10 p.m. This plan is called ____. flextime job sharing a compressed workweek telecommuting
flextime
Ricardo owns a dog-grooming salon where groomers provide baths, grooming, nail trimming, and other services to dogs. When considering the conversion process, the human resources employed by Ricardo are the _____ for his salon. analytical processors focus utility magnitude of change
focus
Give Like a Mother, a charity in your town, has its own bowling league formed by employees with teams drawn from different departments within the company. It also has ad hoc committees and task forces to accomplish the goals of the organization. The ad hoc committees and task forces are _______ groups, whereas the bowling teams are _______ groups within the organization. informal; formal formal; informal line; staff staff; line
formal; informal
Ideaz, a new consulting company, has grown rapidly and desires to departmentalize to simplify supervision and facilitate coordination. It will most likely departmentalize by _____. location function customer product
function
____ is a theory of motivation suggesting that employees are motivated to achieve goals that they and their managers establish together. expectancy theory participative leadership management by objectives (MBO) goal-setting theory
goal-setting theory
Stefan, a manager for a large company, overheard employees gossiping about him during lunch. He immediately sent emails to all employees with newly enacted rules against rumors, gossip, and discussions about the company's financial situation, management, and other company matters. Stefan is _____. going to succeed in eliminating the company grapevine going to fail in his attempt to eliminate the company grapevine attempting to use the grapevine as a managerial tool trying to support employee's freedom of speech rights
going to fail in his attempt to eliminate the company grapevine
Gerald, a former captain in the U.S. Army, now owns a consulting firm. The culture in the organization is very formal and there is a traditional chain of command. This company likely has a(n) _____. hierarchical culture clan culture adhocracy culture market culture
hierarchical culture
Managers at the Powell Corporation are discussing the four main resources of management. While each are important, they agree that _____ is/are an organization's most important resource. financial resources material resources information human resources
human resources
Huy has a managerial decision to make. The first step they will take is ____. generate alternatives implement a solution ask for help identify an opportunity
identify an opportunity
Southwest Airlines is known for its unique hiring style, its company Christmas party held in a hangar at Love Field in Houston, Texas, flight attendants that give announcements with humor, and job-swap days during which employees have the opportunity to do a different job for the day. These activities are part of the organizational culture which is generally defined as _____. the manner in which employees interact with each other and with management informal interactions of employees outside work during nonbusiness hours nner rituals, traditions, processes, and values of a firm incorporation of company policies and procedures into employee activities
inner rituals, traditions, processes, and values of a firm
Lian is the CEO of a local non-profit organization. By all accounts, she is a dynamic leader and excels at building relationships with key stakeholders both inside and outside of the organization. She is very compassionate and a great listener. Lian has effective _____ skills. technical interpersonal conceptual communication
interpersonal
Cathy's Comic Warehouse has undertaken a cultural diversity program to encourage comic book fans of all races, ethnicities, and genders to patronize the store. For the program to be successful, it is essential that _____. it has a strong, sustained commitment from top leadership the employees themselves initiate the program it is given a set time frame in which to show positive results those who participate get paid bonuses
it has a strong, sustained commitment from top leadership
Dominic is a manager who is working on structuring the tasks and activities required to accomplish his company's objectives into specific jobs to foster productivity and employee satisfaction. Dominic is looking at _____. job specialization job design job rotation the organization chart
job design
Chiara's business separates the computer repair technicians from the customer service personnel. After repeated returns of computers from customers with complaints, Chiara decided to combine the customer service and repair functions to improve customer-technician communications and motivate employees to improve the quality of their service. This motivational technique is called _____. empowerment job enrichment job enlargement job redesign
job redesign
Many companies move employees systematically among departments in the organization to alleviate boredom and to provide employees with a better overall view of company goals and procedures. Nicholas LLC has a program in which workers do another worker's task for the day to acquaint employees with the contributions made by each individual and department to the overall mission of Nicholas LLC. This practice of systematically moving employees is called ______. job specialization job rotation job enlargement job departmentalization
job rotation
Chris owns a large farm with several employees. He has found that his employees are more efficient when one employee plows the field, another employee plants the seed, and a third employee sets up the irrigation system. This is an example of ____. job rotation job specialization job enlargement an assembly line
job specialization
Nancy sees a listing on LinkedIn for a job she is interested in and wants to know if she is qualified for the position. To find this information, she will look at the _____ on LinkedIn. job specification job description job preview job analysis
job specification
_____ refers to the degree to which input resources are physically changed by the conversion process. Focus The major resource The number of production processes Magnitude of change
magnitude of change
Coordinating finances, materials, people, and other resources of an organization to achieve the organization's goals is a process known as _____. management controlling organizing planning
management
When considering how to organize the structure of the new organization, a CEO must consider the disadvantages of each type of structure. One of the disadvantages of a line structure for an organization is ____. controlling the quality of work confusion about reporting protocols managers are responsible for a wide range of activities and, therefore, must have vast knowledge about all of these activities conflict between line and staff managers
managers are responsible for a wide range of activities and, therefore, must have vast knowledge about all of these activities
As a new manager at Oatly, Jenn learns that the organization is considered tall. Jenn knows from her business classes that this means Oatly _____. has standard operating procedures managers may perform more administrative duties than in a flat organization managers likely have narrow spans of management has lower administrative costs than a flat organization
managers likely have narrow spans of management
Stanley works in the tech industry. His company is very results-oriented. His company likely has a(n) ______. market culture hierarchical culture clan culture adhocracy culture
market culture
Natalia was reviewing LinkedIn contacts and noticed that in Randy's profile he said he was a manager responsible for facilitating the exchange of products between his organization and its customers through distribution and advertising. From this she could conclude that Randy is a(n) ______ manager. marketing operations administrative financial
marketing
Amazon uses airplanes, trucks, and drones in its operations. These are considered _____ resources for Amazon. material financial human informational
material
Vaya owns a small store in her town. She mostly makes and sells custom T-shirts for local schools and sports teams. Her store became very popular and even had customers from neighboring towns. She decided to create a website to offer online orders. Demand increased to the point where Vaya had trouble keeping up. One of her technology-savvy friends suggested that Vaya use a computerized system that will integrate production planning and inventory control. The ______ system will help Vaya determine what is needed, how much, and when. material requirements planning (MRP) just-in-time inventory (JIT) inventory control work-in-process
material requirements planning (MRP)
Yoplait has decided to departmentalize by product. One disadvantage to using this type of departmentalization is it ______. may cause duplication of specialized activities may require a large administrative staff and elaborate control system to coordinate operations across many locations may require need for a larger-than-usual administrative staff can lead to slow decision making and emphasis of individual departments over the organization as a whole
may cause duplication of specialized activities
Roslyn implements strategies and major policies developed by the upper management. Roslyn is a _____. top manager first-line manager middle manager general manager
middle manager
Tingzhe works in the marketing department for a real estate firm. There are many days when they don't have any tasks to complete and they are bored. Tingzhe feels that their boss is too demanding and Tingzhe doesn't really like them. Tingzhe's ____ is low. satisfaction of needs empowerment morale motivation
morale
Nerea is a nurse in a medical office. She loves talking to the patients as she checks their weight, blood pressure, and other vitals. She has several other members in her family who are nurses and it has always been a passion of hers. Although she doesn't like many of her co-workers, Nerea feels like she is really making a difference in her profession. Nerea's ____ is high. morale empowerment motivation satisfaction of needs
motivation
Serita has just started a new job. She is curious about the positions and relationships within her company, so she looks at the ______ to determine who reports to whom. advisory positions organization chart chain of command management plan
organization chart
Charlie has observed that the jump and play center he manages is suffering long periods without customers. To determine the cause of the problem, he assembles all of the staff to get their input on the matter. Although he will make the ultimate decision regarding how to address the problem, he feels comfortable asking for input from his staff. This leadership style suggests that Charlie is a(n) ______ leader. transactional participative charismatic autocratic
participative
When a manager reviews the results of an employee's performance with the employee soon after completion of the employee's performance review, this is known as a(n) ____. tell-and-listen review problem-solving approach 360-degree evaluation method performance feedback interview
performance feedback interview
Dani's Glass Shop sells handmade glass objects produced by her employees. She pays the employees a set amount for each piece they produce regardless of the amount of time it takes. She pays them on a ____. wage system quota compensation system piece-rate system commission plan
piece-rate system
The arrangement of machinery, equipment, and personnel within a production facility is the ______. resource design process layout design planning plant layout
plant layout
Quality Used Cars will hire a new sales agent but wants to ensure the agent is honest. The most common methods of obtaining information about applicants are all of the following except ____. references private investigators tests employment applications
private investigators
A large department store is departmentalized by Men's Clothing, Women's Clothing, Children's Clothing, Housewares, Home Furnishings, and Electronics. This store is departmentalized by ______. location customer product function
product
Target holds morning meetings which gather all employees together briefly. During the meeting, the manager acknowledges employees who excelled in their work the previous day. This daily praise session is based on the theory that rewarded behavior is likely to be repeated and that punished behavior is less likely to recur, and is called _____. equity theory expectancy theory Theory Y reinforcement theory
reinforcement theory
The Martinez family owns a large company in your town. There are several members of the family on the executive team. The Martinez family has compiled a list of key personnel and the people who may succeed them within the company. The family has created a ______. replacement chart line of succession skills inventory human resources plan
replacement chart
One of Herzberg's motivation factors is _____. pay supervision responsibility job security
responsibility
Due to supply chain issues caused by the COVID-19 pandemic, many U.S. companies are considering bringing back manufacturing jobs from overseas. This is known as ______. mass production reshoring operations management production relocation
restoring
At a recent training seminar of ClearView Corp., employees were given slips of paper with job titles on them and were then given a scenario and told to act out the role represented by the job title they were given to better understand those roles. This kind of training is called ____. a seminar role-playing a simulation a conference
role-playing
Billy owns a landscaping service. During the spring, summer, and early fall he is busy mowing lawns, trimming bushes, and laying mulch. During the winter months, when there is snow on the ground, Billy doesn't perform any of these services. The fluctuating demand that Billy experiences is due to _____. services not producing a product unless the customer needs it services being intangible services being labor-intensive services being consumed immediately
services being consumed immediately
Donald is responsible for maintaining his company's database of skills and experience of all employees which is known as the company's _____. human resources plan skills inventory line of succession replacement chart
skills inventory
Freeman Consulting has a(n) ____ committee comprised of managers from various departments in charge of evaluating the performance of the employees every year. standing task force ad hoc permanent
standing
Operations managers at Alliance Manufacturing use a variety of techniques to improve the quality of the products they produce. One such method involves plotting data on control charts and graphs to see if the production process is operating as it should. Operations managers at Alliance Manufacturing are using ______. Six Sigma continuous quality improvement benchmarking statistical process control (SPC)
statistical process control (SPC)
Sydney, general counsel for Franklin, Inc., and Friedrich, a securities expert with the company, have been appointed to a(n) _____ to investigate the pending merger of their company with Huang Industries. task force standing committee ad hoc committee network committee
task force
Aoibhe is part of a team at work. Her role on the team is to push the team toward achieving their goals and objectives. Aoibhe's role on the team is a _____. dual role nonparticipant role socioemotional role task-specialist role
task-specialist role
