SHSU MGMT 3330 CH 1

Millennials are expected to represent _____ of the workforce by the year 2025. 40 percent 75 percent 55 percent 80 percent

75 percent

Small businesses usually find that they would benefit from designating someone to specialize in HR practices once they have grown to having _____ employees. 20 30 to 40 50 to 70 80 to 100

80 to 100

Which of the following is an example of ethical misconduct related to compensation? Stealing organizational assets Showing discriminatory favoritism in hiring and promotion Accepting personal gifts from vendors E-mailing false information to customers and vendors

Accepting personal gifts from vendors

In the context of HR functions, which of the following falls under the equal employment opportunity function? Recruiting Compensation Affirmative action HR retention

Affirmative action

Which of the following is the focus of performance management? Managing the development and implementation of ethnocentric policies in the workplace Assessing how well employees are doing their jobs Addressing various workplace risks to ensure workers are protected Evaluating the existing employee engagement practices and developing new ones

Assessing how well employees are doing their jobs

Green Company expects its HR department to make strategic contributions to the company. In which of the following ways can the HR department make strategic contributions? By answering wage and benefit questions By resolving safety problems By leading site selection efforts for new facilities By processing information and maintaining records

By leading site selection efforts for new facilities

Rodman Company, a gadget manufacturer, wants to measure the productivity of its human resources. Which of the following methods should the company use? Compare its total labor cost with the net income for the last fiscal year Consider its unit labor cost Monitor the value of its stocks Calculate the debt-to-equity ratio for the current fiscal year

Consider its unit labor cost

Which of the following HR competencies enables HR to function as a judge of information? Critical evaluation Business acumen Communication Consultation

Critical evaluation

Michael works in the HR department of a food processing company. He oversees HR functions related to employee and labor relations. Which of the following is most likely a part of Michael's duties? Conducting job analyses to streamline the work of employees Improving employee retention Creating a career planning program for employees Developing a policy to address employee rights

Developing a policy to address employee rights

Which of the following questions should employers ask themselves when dealing with ethical dilemmas? Does the behavior result in increased profits for the company? Does the behavior hurt or enhance our public image? Does the behavior or result meet all applicable laws, regulations, and government codes? Does the behavior or result meet the standards of the company's investors?

Does the behavior or result meet all applicable laws, regulations, and government codes?

Which of the following statements is true of an HR ethics program? Having all the elements of an ethics program ensures that managers and executives will not engage in unethical behavior. Employees are more motivated to behave ethically when HR develops programs that encourage ethics. Most ethics programs are comprehensive and cover every ethical situation that may arise. Having all the elements of an ethics program ensures that employees will speak up when they witness unethical behavior.

Employees are more motivated to behave ethically when HR develops programs that encourage ethics.

Which of the following is NOT an example of strategic contributions by the HR department during a merger? Ensuring compliance with equal employment opportunity laws Evaluating future talent acquisition needs Recommending potential structural changes Evaluating the merging companies for organizational compatibility

Ensuring compliance with equal employment opportunity laws

Which of the following is true of organizational ethics? Ethical lapses are common and can erode corporate culture. Institutionalizing ethical practices does not particularly impact unethical behavior. Ethical lapses do not have a negative impact on external stakeholders. Moral disengagement usually reduces unethical behavior.

Ethical lapses are common and can erode corporate culture.

Which of the following statements is true of HR functions in organizations? In an organization with no HR department, the owner cannot handle HR issues because of conflicts of interest and is required to appoint an employee to perform HR functions. Every leader in an organization of any size is also an HR manager. The obvious differences between large and small organizations mean that their HR activities are fundamentally different. All firms are required to have a formal HR department.

Every leader in an organization of any size is also an HR manager.

Which of the following statements is NOT true regarding the history and evolution of human resource management (HRM)? HRM began in the early twentieth century. HR departments became concerned with the legal implications of social legislation in the 1940s and 1950s. HRM began as a primarily clerical function concerned with payroll and employee records. HR departments became more concerned with costs, planning, and the implications of various HR strategies because of globalization and competition in the 1990s.

HR departments became concerned with the legal implications of social legislation in the 1940s and 1950s.

Maria is responsible for performing a variety of HR activities. Maria is most likely an: HR generalist. HR aggressor. HR specialist. HR advocate.

HR generalist.

In the context of HR functions, which of the following does NOT fall under the strategy and planning function? HR policies HR technology HR retention HR metrics

HR policies

Which of the following is true of new graduates in America? There are more graduates with a degree in computer science than the market can absorb. There are more graduates with a degree in nursing than the market can absorb. Engineering graduates are in abundance relative to the demand for them. Health sciences graduates are in short supply relative to the demand for them.

Health sciences graduates are in short supply relative to the demand for them.

The Professional in Human Resources (PHR) and the Senior Professional in Human Resources (SPHR) certifications are sponsored by the: International Public Management Association for Human Resources (IPMA-HR). World Federation of People Management Associations (WFPMA). American Certification Institute (ACI). Human Resource Certification Institute (HRCI).

Human Resource Certification Institute (HRCI).

Which of the following statements regarding ethical issues for global companies is NOT true? Global employers must comply with both home-country laws and laws of other countries, which may be different. Companies often develop training programs to help employees understand the problems they may face in global environments. Variations in cultural values and practices in different countries often raise ethical issues. Many global firms have established guidelines and policies for all situations that can arise in global environments.

Many global firms have established guidelines and policies for all situations that can arise in global environments.

_____ consists of the shared values and beliefs that give members of an organization meaning and provide them with rules for behavior. Organizational justice Organizational culture Organizational commitment Organizational space

Organizational culture

Which of the following would NOT fall under the purview of a modern-day HR department? Outsourcing payroll functions Training employees regarding ethics and social responsibility issues Engaging in an executive search Providing specific, task-oriented, on-the-job training to assembly line workers

Providing specific, task-oriented, on-the-job training to assembly line workers

Which of the following HR competencies helps build networks that support the firm? Human resource expertise Consultation Relationship management Leadership and navigation

Relationship management

Which of the following is a concern regarding the use of social media by employers? Social media might be used to promote ethnocentric practices in the workplace. Social media might be used to screen job candidates. Social media might prevent workers from engaging in organizational citizenship behavior. Social media might lead to the encapsulated development of workers.

Social media might be used to screen job candidates.

For HR generalists, the largest professional organization is the: Society for Human Resource Management (SHRM). World Federation of People Management Associations (WFPMA). International Public Management Association for Human Resources (IPMA-HR). Association for Talent Development (ATD).

Society for Human Resource Management (SHRM).

Which of the following occupations is expected to experience the greatest growth by 2026? Massage therapists Solar photovoltaic installers Genetic counselors Information security analysts

Solar photovoltaic installers

Which of the following is an example of ethical misconduct related to employee relations? Stealing organizational assets and supplies Misrepresenting hours and time worked Allowing deliberate inappropriate overtime classifications Conducting inappropriate background investigations

Stealing organizational assets and supplies

Which of the following statements is true of the strategic role of human resources? Compliance with equal employment opportunity laws and resolution of safety problems are part of the strategic role of the HR department of an organization. To serve as a strategic partner, the HR staff of an organization should focus on short-term people issues rather than on long-term organizational issues. The role of HR as a strategic partner is often described as a paper-pusher. Successful retention and talent management strategies developed by the HR department of an organization contribute significantly to the organization's bottom line.

Successful retention and talent management strategies developed by the HR department of an organization contribute significantly to the organization's bottom line.

Megan works in the HR department of a bottling company. Her role entails performing job analyses for all the positions in the company and identifying the skills required to succeed in those positions. Which of the following HR functions is Megan most likely handling at the company? Strategy and planning Risk management and worker protection Equal employment opportunity Talent acquisition

Talent acquisition

Which of the following statements is true of technology and the administrative role of HR? Fewer HR functions are being performed using web-based technology than before. Technology is likely to eliminate the recordkeeping responsibility of HR personnel. Technology has changed the way employment applications are received. Technology has not yet enabled the outsourcing of HR administrative activities such as outplacement services

Technology has changed the way employment applications are received.

Which of the following HR roles has traditionally been the dominant role? The administrative role The employee advocate role The operational role The strategic role

The administrative role

Line managers usually do the recruiting, selecting, and orienting in a small business. Which of the following is most likely to be a result of this? The span of control of line managers decreases. Dealing with the many government regulations becomes less complicated. The amount of time line managers have available to focus on their regular jobs reduces. The business gains a competitive advantage over its competitors.

The amount of time line managers have available to focus on their regular jobs reduces.

Which of the following statements is true of the fastest growing jobs? The fastest growing numbers of jobs require either a low or a significant level of education. The fastest growing jobs are reducing strain in the labor market as hiring for these jobs is easy. Many of the fastest growing occupations percentage wise are related to nonrenewable energy. Many of the fastest growing occupations do not require people to be particularly skilled.

The fastest growing numbers of jobs require either a low or a significant level of education.

Which of the following is often referred to as a brain drain? The increasing number of occupations requiring a college degree The significant number of college graduates who cannot find work related to their education The increasing number of expatriates The significant number of experienced employees retiring in the near future

The significant number of experienced employees retiring in the near future

Which of the following statements is true about skills shortages? They are leading to increased compensation to attract good employees. People are overqualified for jobs and cannot be hired as they expect high compensation. They occur because there are too few people in the labor market. People do not want to apply for jobs that require specific skills.

They are leading to increased compensation to attract good employees.

Which of the following statements is true of employees who belong to Generation Z? They are most likely to prefer a job that offers student loan repayment benefits. They are most likely to work in a company with a hierarchical structure. They are most likely to prefer a job that offers retirement investment options. They are most likely to work in a company with a high degree of centralization.

They are most likely to prefer a job that offers student loan repayment benefits.

Which of the following statements is true of software as a service (SaaS) agreements? They enable the storage of data internally within a firm rather than with the vendor. They eliminate the need for self-service. They enable firms to rent software packages from vendors instead of buying licenses. They eliminate data security and privacy concerns

They enable firms to rent software packages from vendors instead of buying licenses.

Which of the following statements is true of the HR departments of organizations? The trend toward outsourcing HR activities is gradually making HR departments redundant. To create a diverse workforce, the HR department must develop and promote ethnocentric practices in the workplace. Formal HR practices in a small-sized organization do not affect the overall performance of the organization. To be useful, the HR department must remain closely connected to the operating management of the organization.

To be useful, the HR department must remain closely connected to the operating management of the organization.

Which of the following is one of the primary reasons for outsourcing HR functions? To save money on HR staffing To avoid noncompliance issues related to HR To save time To take advantage of local business laws

To save money on HR staffing

The Global Remuneration Professional (GRP) certification is offered by the: International Foundation of Employee Benefits Plans. Society of Human Resource Management (SHRM). Human Resource Certification Institute (HRCI). WorldatWork Association.

WorldatWork Association.

The _____ has given HR management in some organizations the reputation of being paper-pushers who primarily fill out forms and tell managers and employees what cannot be done, usually because of some policy or problem from the past. employee advocate role strategic role administrative role operational role

administrative role

The WorldatWork Association offers a number of certifications that emphasize: compensation and benefits. career counseling. labor-management negotiations. strategic planning.

compensation and benefits.

Without the HR advocate role, all of the following would increase EXCEPT: lawsuits. employees with poor work attitudes. regulatory complaints. conflicts with operating managers about managing employees.

conflicts with operating managers about managing employees.

HR departments have often been viewed negatively in relation to: mergers and acquisitions. dealing with government regulations. controlling employee compensation packages. patent applications.

dealing with government regulations.

Company downsizings have resulted in decreased: ethnocentrism. employee turnover. work-related stress. employee loyalty.

employee loyalty.

Aster works in a grocery store as a stock clerk. One of her duties is to stock the product shelves. Her manager refuses to provide a stepladder for her to reach the higher shelves. The manager expects her to use a chair to reach the shelves, which is unsafe. In this scenario, the behavior of Aster's manager is an example of ethical misconduct associated with _____. employee relations equal employment staffing compensation

employee relations

The HR department of a company can help develop an ethical culture by: ensuring that ethical scandals do not damage the company's image. developing systems for public reporting of ethical misconduct. encouraging open discussion when ethical issues emerge. developing policies that promote ethnocentrism.

encouraging open discussion when ethical issues emerge.

In the context of HR functions, diversity falls under the _____ function of HR. equal employment opportunity strategy and planning employee and labor relations risk management and worker protection

equal employment opportunity

In the context of organizational assets, a bond is an example of a(n) _____. physical asset human asset financial asset intellectual property asset

financial asset

The administrative role of the HR department of a firm involves: focusing on clerical information. evaluating mergers and acquisitions for organizational compatibility. identifying strategies that advocate employee concerns. transferring operations to international locations on the basis of workforce needs.

focusing on clerical information.

Two major shifts driving the transformation of the administrative role of HR are: greater use of technology and outsourcing. increased organizational citizenship behavior and homeshoring. ethnocentrism and the establishment of in-house personnel departments. telecommuting and the development of ethnocentric practices.

greater use of technology and outsourcing.

The professional expertise of an individual constitutes a(n) _____ for his or her organization. intellectual property asset human asset material asset physical asset

human asset

The _____ of an organization are the glue that holds all the other parts together to achieve results. physical assets intellectual property assets financial assets human assets

human assets

The HR department of Bestfit Footwear is conducting interviews for a senior marketing position. It is looking for a candidate who has been working in the footwear industry for at least 15 years. The skills and experience that the hired candidate will bring to the job will become a part of the _____ of the company. human capital relational property natural capital community property

human capital

The collective value of the capabilities, knowledge, skills, life experiences, and motivation of an organization's workforce is known as: community property. relational property. natural capital. human capital.

human capital.

In the context of the types of organizational assets, a patent is a(n) _____ of an organization. physical asset human capital asset financial asset intellectual property asset

intellectual property asset

All of the following fall under the talent management function of HR EXCEPT: job analysis. career planning. training. performance management.

job analysis.

Millennials value jobs that: have high monotony and low autonomy. promote ethnocentrism. offer retirement investment options. use social media platforms as the sole communication method.

offer retirement investment options.

The Society for Human Resource Management (SHRM) certification can be earned at two levels, _____. one that focuses on executive competencies and another that focuses on entry, middle, and senior competencies. one that focuses on middle-management competencies and another that focuses on entry-level competencies. one that focuses on entry-level executive competencies and another that focuses on senior competencies. one that focuses on entry and middle competencies and another that focuses on senior competencies.

one that focuses on executive competencies and another that focuses on entry, middle, and senior competencies.

All of the following statements regarding organizational culture are true EXCEPT: organizational culture often requires considerable time to develop. organizational culture is often viewed as the social environment that exists within a firm. organizational culture is relatively fluid and changes over time. organizational culture is seen by employees in the norms, values, philosophies, rituals, and symbols adopted by their firm.

organizational culture is relatively fluid and changes over time.

In the context of the major ways to increase employee productivity, _____ involves eliminating layers of management. organizational restructuring aligning HR activities redesigning work conducting an outsourcing analysis

organizational restructuring

In the context of HR functions, total rewards refer to: pay, incentives, and benefits. career planning programs. health and wellness. employee rights and privacy.employee rights and privacy.

pay, incentives, and benefits.

The term _____ refers to a measure of the quantity and quality of work done, considering the cost of the resources used. productivity enterprise capacitance utilization

productivity

Rachel, an HR executive at a law firm, is known for her good business acumen. This means that she most likely: ensures compliance with government rules and regulations. builds networks that support the firm. builds organizational ethical values. provides inputs that support the business strategies of the firm.

provides inputs that support the business strategies of the firm.

In the context of the major ways to increase employee productivity, _____ involves making changes to the way jobs get done by altering how job-related tasks are structured and coordinated. organizational restructuring aligning HR activities redesigning work conducting an outsourcing analysis

redesigning work

The _____ function of HR includes a focus on employee health and wellness. talent management strategy and planning employee and labor relations risk management and worker protection

risk management and worker protection

The _____ function of HR includes disaster and recovery planning. equal employment opportunity strategy and planning employee and labor relations risk management and worker protection

risk management and worker protection

In their operational and employee advocate role, HR professionals _____. serve as company morale officers. work with organization leaders to change organizational culture. conduct workforce planning to anticipate the retirement of employees. devise and implement strategies.

serve as company morale officers.

Juan recently joined a marketing company. The HR manager of the company conducted a background check of Juan's parents and his wife without obtaining Juan's permission. This inappropriate background investigation is an example of ethical misconduct associated with _____. employee relations and risk management employee advocacy staffing and equal employment compensation

staffing and equal employment

The HR department at Adams Inc. is working with the top management to change the organizational culture. By doing this, the HR department is playing a(n) _____. administrative role operational role employee advocate role strategic role

strategic role

All of the following programs are used by companies to encourage ethical behavior EXCEPT: a written code of ethics and standards of conduct. advice to employees on ethical situations they face, often given by HR. training on ethical behavior for all executives, managers, and employees. systems for public reporting of ethical misconduct.

systems for public reporting of ethical misconduct.

The aim of _____ is to provide a sufficient supply of qualified individuals to fill jobs in an organization. risk management talent acquisition affirmative action equal employment opportunity

talent acquisition

Manuel is an upper-level manager at an insurance firm. He is expected to have a broad understanding of the different complex areas of HR management. Manuel is most likely: the Certified Human Resources Benefits Professional of the firm. the Chief Human Resources Officer of the firm. an HR analyst at the firm. an HR specialist at the firm.

the Chief Human Resources Officer of the firm.

In an organization, _____ decides when to conduct a job analysis. the finance department the Social Auditor the HR department the Public Relations Officer

the HR department

The National Labor Relations Board has advanced a number of complaints about corporate social networking policies on the grounds that they violate: employers' right to promote ethnocentric practices in the workplace. employers' right to use social media to screen applicants. workers' right to engage in conversations about the workplace. workers' right to engage in organizational citizenship behavior.

workers' right to engage in conversations about the workplace.