SNCOA DLC - Self Awareness Scenarios

Colonel Freeman says to MSgt Wilson, "Your flight seems to question a lot of our processes...I'm not sure if that's a good thing. MSgt Wilson replies, "I encourage all my people to ask lots of questions and to think for themselves...to come to their own conclusions. I tell them to be true to their own thinking, but also see things from other viewpoints, including yours. I'm attempting to help create an environment where they are able to grow into effective decisions makers." MSgt Wilson's encouragement of ______ will MOST likely _______his subordinates' effectiveness. a. System-1 thinking; enhance b. System-1 thinking; hinder c. Essential Intellectual Traits; enhance d. Essential Intellectual Traits; hinder

C: essential intellectual traits; enhance MSgt Wilson is encouraging the development of Essential Intellectual Traits which include Intellectual Autonomy (think for themselves), Confidence in Reason (to come to their own conclusions), Intellectual Courage (be true to their own thinking), and Intellectual Empathy (see things from other viewpoints). MSgt Wilson's actions will most likely enhance his subordinates' effectiveness.

During a flight production meeting, MSgt Marley stated his people are always the ones tasked for additional duties such as Honor Guard or Demand Reduction. They explained to him that every time they're tasked with an additional duty, someone else has to pick up the extra workload while they're out. MSgt Marley pointed out that while he does understand these duties have to be done, the first sergeant always comes to his section first. He finished by stating, this has to be worked out before my people are burned out! Before the other section leaders could chime in, Chief Twain, the flight superintendent, says, "Have you ever considered why the first sergeant comes to you, MSgt Marley?" MSgt Marley didn't answer. Chief Twain then said, "Who has the largest section in the flight with the least impact on the daily mission?" MSgt Marley embarrassingly responded, "I do." The chief ended the conversation by saying, "Good SNCOs are able to look at the overall picture from multiple standpoints instead of just their own. Next time you have a similar concern, first try to consider the entire organizational perspective instead of focusing on your piece of the pie." Chief Twain's comments BEST illustrate the Essential Intellectual Trait of____________. a. Intellectual Perseverance b. Intellectual Integrity c. Fair-mindedness

C: Fair-mindedness The intellectual trait of Fair-mindedness includes treating all viewpoints alike without referencing your own. It also includes engaging in thinking without considering the advantage of your group. In the scenario, MSgt Marley doesn't think it is right (fair) that his people are always tasked with unit additional duties. He's looking at the situation using his own lens...considering his own interests (his people's interests). However, Chief Twain asked him to consider others' viewpoints ("Why do you think the first sergeant comes to you", "...looking at the overall picture using multiple standpoints") and tells him to think without referencing his own vested interests ("...try to consider the entire organizational perspective instead of focusing on your own piece of the pie.)

While receiving a briefing from his NCOIC concerning an issue the section has been tasked to work on, the Flight Chief, MSgt Grady says, "I'm not sure what you mean. Give me another example of what you're dealing with or elaborate further so I can determine a way ahead." MSgt Grady's comments BEST explain the _____ characteristic of Universal Intellectual Standards. Fairness Clarity Relevance

Clarity CHAPTER: Critical Thinking (SA04) SOB: Identify Critical Thinking concepts and/or their impacts on subordinate, SNCO, and mission effectiveness.

MSgt Henderson, the base Public Affairs resource adviser, has received numerous complaints about outdated printers hindering production. He decides to purchase new printers. He asks those who are complaining, what features they require and what features would be nice to have. He then compiles a list of printers that meet their requirements and selects the one that satisfies as many users as possible. However, before actually making the purchase, he runs it by several users and his supervisor. After purchasing the printers, complaints dropped to zero and production improved. MSgt Henderson's actions BEST illustrate how __________ impacts mission effectiveness. Decision Analysis Essential Intellectual Traits Critical Thinking Hindrances

Decision Analysis CHAPTER: Critical Thinking (SA04) SOB: Give examples of Critical Thinking and/or its impact on subordinate, SNCO, unit, and mission effectiveness.

SMSgt Conrad calls TSgt Carver into her office and says, "I notice you like to be the lead on various programs. I have a project tasking that requires you to take charge and will be a fast turn-around, so I think you'd be the perfect person to run it." Carver replied, "I'm always up for a new challenge!" SMSgt Conrad's decision BEST illustrates an understanding of the ______ dimension of the Personal Profile System Conscientiousness Correct Answer Dominance Influence

Dominance CHAPTER: PPS (SA01) SOB: Identify PPS concepts and/or their impacts on subordinate, SNCO, and mission effectiveness.

SMSgt Wilson calls TSgt Tilley into his office and says, "None of us like this tasker; however, we need someone that has the ability to make a favorable impression on our unit. You have the skillset to generate enthusiasm around new projects. Although it may be difficult, we need to show the positive impact of these new procedures." SMSgt Wilson's decision BEST illustrates an understanding of the _____ dimension of the PPS. Dominance Influence Steadiness

Influence CHAPTER: PPS (SA01) SOB: Identify PPS concepts and/or their impacts on subordinate, SNCO, and mission effectiveness.

As SMSgt Grey prepares for an upcoming base supply inventory, she calls MSgt Miller into her office and says, "Our inventory process is ineffective and needs to be updated. Although you are new to the unit, I value your input and believe you are up to the challenge. You will need to think outside of the box and use your resourcefulness. If you run in to any problems or issues, I know you can work them out. I will be available to answer any questions you may have." Weeks later, MSgt Miller enters Grey's office and says, "Our inventory was flawless!" SMSgt Grey's decision BEST illustrates _____ and its impact on mission effectiveness. Intellectual Stimulation Inspirational Motivation Idealized Influence

Intellectual Stimulation CHAPTER: FRL (SA03) SOB: Explain FRL concepts and/or their impacts on subordinate, SNCO, and mission effectiveness.

Before closing out an Airman Comprehensive Assessment session with his subordinate, MSgt Verble says, "Due to the critical nature of our career field, I run a tight ship and will be closely observing your work and behavior to ensure you meet all performance and behavioral standards I have laid out for you. If you violate the standards or fail to follow Air Force guidance, you will be held accountable for your actions. This may sound harsh, but since I've been running this team we haven't had any discrepancies from Quality Assurance inspections." MSgt Verble's actions BEST illustrate _______ and its impact on mission effectiveness. Transformational Leadership Management by Exception - Active Situational Leadership

Management by Exception - Active CHAPTER: FRL (SA03) SOB: Give examples of FRL concepts and/or their impacts on subordinate, SNCO, and mission effectiveness.

MSgt Gleason, who recently arrived at the SNCOA, meets with SMSgt Kilbride to discuss her training plan to become a qualified instructor. Kilbride says, "Sergeant Gleason, this course has a total of 10 modules varying in length. I have prepared an intensive training process that requires you to teach at least 5 modules during your first class and all 10 modules during the following class." After Gleason instructs each module, Kilbride discusses Gleason's performance and provides advice. At the graduation of her first class, Kilbride says to Gleason, "Congratulations on achieving your goal! For all your hard work, I plan to submit you for Instructor of the Quarter. In the meantime, prepare to teach those remaining modules." SMSgt Kilbride's use of _______ leadership behavior will MOST likely _______ MSgt Gleason's effectiveness. Transformational; enhance Transactional; enhance Transactional; hinder Transformational; hinder

Transactional; enhance CHAPTER: FRL (SA03) SOB: Predict the impact of FRL on subordinate, SNCO, unit, and mission effectiveness.

SMSgt Buck says, "MSgt Landruth, I know you have a strong work ethic and you tend to set aside your self-interests for the good of the group; however, how do you get your team to perform at such high levels so consistently?" Landruth replies, "I always try to listen to their concerns, while seeking and valuing their input. This helps create an environment of innovation and creativity." Buck says, "Now I know why they work so hard and always speak highly of you." This scenario BEST illustrates _______ and its impact on subordinate effectiveness. Management by Exception - Active Transactional Leadership Tranformational Leadership

Transformational Leadership CHAPTER: FRL (SA03) SOB: Give examples of FRL concepts and/or their impacts on subordinate, SNCO, and mission effectiveness.

During the Professional Development brief, SMSgt Michaud states, "There are principles which should be applied to thinking to guarantee its quality. To become critical thinkers, principles such as depth and breadth should become instilled in our thinking, creating part of our inner voice, and influencing us to reason better." SMSgt Michaud's comments BEST explain: Universal Intellectual Standards Reasoning Elements Essential Intellectual Traits

Universal Intellectual Standards CHAPTER: Critical Thinking (SA04) SOB: Explain Critical Thinking and/or its impact on subordinate, SNCO, unit, and mission effectiveness.

SMSgt Todd remembers her PPS lesson in the SNCOA distance learning course. She calls TSgt Smith into her office and says, "I noticed you are the type of person that likes to move fast on stuff at work. I have a project that requires you to take the lead and give me a hurried turnaround on it. It may also require you to manage some of the concerns of others." Smith replies, "I do like to be in charge of things...when can I start?" The next day, Todd notices Smith directing several aspects of the project without any supervision. SMSgt Todd's actions BEST illustrate her understanding that TSgt Smith is mostly in the______ dimension of PPS. a. dominance b. influence c. steadiness d. conscientiousness

a. Dominance This answer is CORRECT. The dominance dimension emphasis is on shaping the environment by overcoming opposition to accomplish results. This includes getting immediate results (move fast), authority (take the lead), quick decisions (hurried turnaround), and power (be in charge). Although there is one aspect of steadiness (manage some of the concerns of others), there's more evidence of the dominance dimension in the scenario.

MSgt Chase called a meeting with his section NCOICs to discuss how they can improve the service at the base Dining Facility. Even though he hasn't received any complaints, MSgt Chase has noticed the serving lines are starting to slow down during peak hours. He knows the Dining Facility is a high visibility interest item for the base commander, so he needs to address the issue quickly. He states, "Look, moving people through our serving line is just like launching aircraft on the flight line...we have to do it fast. If we don't act now to speed up the serving time, people might stop coming to eat here and we could lose some of our special programs like Steak and Lobster Night." MSgt Chase's comments BEST illustrate the hindrance of ______________. a. Faulty Logic b. Use of Language c. Psychological / Sociological Pitfall

a. Faulty Logic The hindrance of faulty logic can lead you to make erroneous conclusions or accept false ideas. In the scenario, MSgt Chase makes an irrelevant comparison when he compares moving people through their service line to launching aircraft on the flight line. Serving people isn't the same as launching aircraft. Additionally, he commits a slippery slope fallacy by stating that if they don't speed up the serving time, they could lose Steak and Lobster Night. Since MSgt Chase hasn't received complaints about the serving time, there is no proof this adverse chain of events will even occur.

SMSgt Horton and his team are getting ready to deploy next month. His people are heavily engaged in completing pre-deployment tasks and reviewing their training records. As a result of the review, SMSgt Horton finds a few of his Airmen aren't trained on critical tasks needed for the deployment... and they are running out of time. SMSgt Horton has been in this situation before, so he decides to team them up with his most experienced Airman to get them up to speed. Then, SMSgt Horton will follow up with the Airmen to ensure they are comfortable with the tasks. SMSgt Horton thinks this is the quickest way to get everyone back on track and deployment ready. SMSgt Horton's use of _________ will MOST likely enhance mission effectiveness. a. System-1 thinking b. System-2 thinking c. Reasoning Elements

a. System-1 Thinking System-1 thinking involves relying on intuition, prior experience, and/or situational cues to arrive at a decision quickly. SMSgt Horton used System-1 (reactive) thinking to solve the training problem as evidenced by the timeliness of the decision. Due to the importance of the issue (deployment in a month), a decision needed to be made quickly (running out of time). Therefore, SMSgt Horton relies on his prior experience (...has been in this situation before) to make a decision. Based on SMSgt Horton's actions, his people can get just-in-time training and be ready to effectively accomplish the mission.

While working on a team project, SMSgt White (a more adaptive individual) says, "At this point, we can't seem to agree on a solution. Some of you want to connect with peers to see if there's something other units have been using that's proven to be successful, while others want to use this as an opportunity to develop something new and transformational. However, I agree that we should see what the other units are doing and use what's already been working. I believe that will lead to a better solution." Some people are glad and ready to move forward...some are disappointed and feel like a team compromise could've been reached with a little more time and effort. Because SMSgt White __________, his comments will MOST likely _________ mission effectiveness. a. misunderstands management of the cognitive gap; hinder b. understands the management of the cognitive gap; enhance c. misunderstands coping behavior; hinder d. understands coping behavior; enhance

a. misunderstands management of the cognitive gap; hinder SMSgt White's comments indicate that he does not understand management of the cognitive gap. according to the AI Theory chapter, optimal problem solving results from both adaptive...see if there's something other units have been using that's proven successful) and innovative (...use this as an opportunity to develop something transformational) people working on the problem together because it brings all sides (perspectives) of a problem to light. By agreeing with the more adaptive solution, SMSgt White is making a decision based on his own preference instead of considering the idea of others that don't share his preference. Therefore, he doesn't manage the cognitive gap that exists between the more adaptive and more innovative team members. Because SMSgt White misunderstands management of the cognitive gap, his comments will MOST likely hinder mission effectiveness.

SMSgt Wilson calls TSgt Lanier into his office and says, "I heard you're having an issue with two Airmen on your team. One wants to do things strictly by the book, while the other thinks the 'book' is too restrictive and should be thrown away. As the leader, you need to fill the gap between them so they can get past their individual perspectives. Maybe then, they'll focus on the team's problem. This might be a little difficult for you at first, since both Airmen are strong-minded. However, the more you practice this skill, the better you'll eventually get at it." SMSgt Wilson's comments BEST identify: a. the role of the bridger. b. coping behaviors. c. the cost of coping.

a. the role of the bridger SMSgt White's comments indicate that he does not understand management of the cognitive gap. According to the AI Theory chapter, optimal problem solving results from both adaptive...see if there's something other units have been using that's proven successful) and innovative (...use this as an opportunity to develop something transformational) people working on the problem together because it brings all sides (perspectives) of a problem to light. By agreeing with the more adaptive solution, SMSgt White is making a decision based on his own preference instead of considering the idea of others that don't share his preference. Therefore, he doesn't manage the cognitive gap that exists between the more adaptive and more innovative team members. Because SMSgt White misunderstands management of the cognitive gap, his comments will MOST likely hinder mission effectiveness.

SMSgt White explains to his team, "MSgt Foy was hired for the Superintendent, Inspector General, because of his keen focus on specifics. He has a knack for excellence and correctness which is what the position calls for. He likes making a favorable impression, so he's the logical choice." Because SMSgt White __________ of PPS, his actions will MOST likely _________ the mission. a. understands the conscientiousness dimension; enhance b. misunderstands the conscientiousness dimension; hinder c. understands the influence dimension; enhance d. misunderstands the influence dimension; hinder

a. understands the conscientiousness dimension; enhance This answer is CORRECT. The conscientiousness dimension emphasis is on working conscientiously within existing circumstances to ensure quality and accuracy. This includes concentrating on key details (keen focus on specifics), and values of quality and accuracy (knack for excellence and correctness). Since MSgt Foy's tendencies include more than one aspect of the conscientiousness dimension and is what the position calls for, his actions will most likely enhance the mission

SMSgt Alexander was tasked to figure out why his unit has experienced a high CDC failure rate over the past six months and to develop a solution to fix the problem. He conducted some fact finding and identified a solution. While briefing the commander about his idea, he explained he talked with airmen on the night shift that passed the test and was told they felt more comfortable with the material because they had time to study at work, since their shift isn't very busy. When he talked to those on day shift that failed, they said they didn't have much time to study at work because their shift is the busiest of the day. He also told the commander the day shift had the most CDC failures...the night shift only had one. So, because those on nights had time to study at work and those on days didn't, he suggested the commander provide study time for those on the day shift in order to help increase the amount of study time they have. This scenario BEST identifies SMSgt Alexander's use of the __________________ Reasoning Element. a. Purpose b. Inferences c. Implications

b. inferences The Inferences reasoning element focuses on the conclusions and/or solutions that logically follow the evidence. In the scenario, SMSgt Alexander engaged in fact finding in order to gather his evidence. He found that those on days didn't have as much student time as those on nights. Therefore, he inferred that to decrease the number of CDC failures, his commander should provide time during the duty day for those on the day shift to study.

SMSgt Wilson calls TSgt Tilley into his office and says, "I have a tasker that requires you to communicate with every individual in the unit. We need to show the positive impact of these new procedures. You might have to tutor and advise some of our new folks on the new process and I know you like that kind of stuff, so I'm going to give you this one." TSgt Tilley's behavioral tendencies are MOSTLY aligned with the ___________ dimension. a. dominance b. influence c. steadiness d. conscientiousness

b. influence This answer is CORRECT. The influence dimension emphasis is on shaping the environment by influencing or persuading others. This includes contacting people (communicate with every individual in the unit), making a favorable impression (show a positive impact), and coaching and counseling (tutor and advise).

MSgt Rowe's subordinate, A1C Sterling, seems to be causing trouble on his shift. A few airmen on the same shift told MSgt Rowe that A1C Sterling is displaying a bad attitude and is questioning the relevance of everything they have to do. They complained that his behavior is causing interpersonal problems in the work center and they asked MSgt Rowe for help. She initially thought of giving him a letter of counseling to correct his behavior, but decided it might be too early to jump to that solution. So, she decides to talk with a few more people, including the shift leader, to get a more complete picture of what the problem is. Even though MSgt Rowe knows A1C Sterling can be difficult to work with at times, she doesn't think it's right to base her decision solely on what the airmen have said and her opinion of him. MSgt Rowe's actions BEST illustrate the use of the ____________standard. a. Relevance b. Clarity c. Fairness

c. Fairness The universal standard of Fairness helps you to consider the viewpoints of others (talk with a few more people, including the shift leader) and avoid distorting information due to your own biased perspective (MSgt Rowe knows A1C Sterling can be difficult to work with at times). In this scenario, MSgt Rowe concludes it's not right to base her decision solely on the perspective of a few airmen and her own biased opinion.

While discussing manpower issues during a production meeting, SMSgt Rodriguez asks, "Why is it that my flight's additional manning requests never get approved? The current process seems to favor the larger flights and I'm getting to the point where my mission might be negatively impacted if I don't get more people!" While trying to understand the viewpoints of senior leadership and the manning process, SMSgt Rodriguez asks all sorts of questions to determine why his flight hasn't been successful in acquiring additional manning slots. After receiving answers to his questions, SMSgt Rodriguez ends the conversation with, "Although I still need the additional manning, at least I understand why my requests have been disapproved. I'll work on a plan to meet my mission requirements with the manning I have." SMSgt Rodriquez's actions BEST illustrate _____ and its impact on SNCO effectiveness. a. Critical thinking hindrances b. Steps to decision analysis process c. Proficient critical thinking characteristics

c. Proficient critical thinking characteristics Proficient critical thinking involves 1) Open mindedness, 2) Healthy skepticism, and 3) Intellectual humility. SMSgt Rodriguez's comments or actions demonstrate all three. He asks questions to clarify the facts, examines the situation, and gets at the truth. He examines viewpoints different from his own, examines issues from as many sides as possible, and looks for the good and bad points of the various sides examined. Finally, although he still didn't get what he wanted, he is willing to support the decision, which indicates intellectual humility. Because he demonstrates characteristics of a proficient critical thinker, he is more effective as evidenced by his actions to develop a plan to meet his mission requirements with his current manning.

SMSgt Conley explains to his team, "MSgt Duke was put in the program manager position because he performs in a stable and reliable manner. Although he likes to socialize a lot, he has a lot of perseverance and dependability which will fit well with the job. Because SMSgt Conley __________ of PPS, his actions will MOST likely _________ the mission. a. understands the influence dimension; enhance b. misunderstands the influence dimension; hinder c. understands the steadiness dimension; enhance d. misunderstands the steadiness dimension; hinder

c. Understands the steadiness dimension; enhance This answer is CORRECT. The steadiness dimension emphasis is on cooperating with others within existing circumstances to carry out the task. This includes being consistent (stable), predictable (reliable), patience (perseverance), and loyalty (dependability). Although the influence dimension includes contacting people (socializing a lot), there's more evidence of the steadiness dimension in the scenario and the position calls for steadiness. Understanding this will enhance the mission.

MSgt Stock tells SSgt Jones, "Since you've never instructed before, let's begin an intensive training process that challenges you to teach as many of the lessons as possible in this first class. I have set a goal for you to teach 21 of the 28 lessons." MSgt Stock actively checks with SSgt Jones' trainer on his progress and gives SSgt Jones advice for teaching the new lessons. At the end of the first class, MSgt Stock congratulates SSgt Jones on attaining the goals set for him and then says, "Let's discuss the remaining 6 lessons and winning Instructor of the Quarter." SSgt Jones says, "Okay." MSgt Stock's _____ will MOST likely _____ his and SSgt Jones' effectiveness. a. effective use of Transformational Leadership behavior; enhance b. ineffective use of Transformational Leadership behavior; hinder c. effective use of Transactional Leadership behavior; enhance d. ineffective use of Transactional Leadership behavior; hinder

c. effective use of Transactional Leadership behavior; enhance MSgt Stock correctly used Contingent Rewards, which are a component of Transactional Leadership behavior. According to the FRL lesson, "CR transactions are like agreements where the leader establishes goals, identifies ways to reach these goals, and supports the follower in meeting these goals. After a subordinate fulfills the leader's expectations, a reward is provided to reinforce the positive behavior." If MSgt Stock continues this behavior, he will enhance his own effectiveness as well as SSgt Jones' effectiveness.

Full Range Leadership is sometimes compared to this earlier leadership theory because they both provide options for leader behaviors. a. Psychodynamic Theory b. Skills Theory c. Style Theory d. Situational Leadership

d. Situational Leadership Situational Leadership theory concentrates on two leader behaviors: directive and supportive. The leader chooses his or her appropriate behavior after evaluating the task and determining a subordinate's development level.

One of the intelligence analysts, TSgt Webster, says, "I'm not sure I can handle the stress of doing this much longer. A lot of critical positions are at stake down range." SMSgt Smith responds, "I'm only going to ask you to do this for a little while longer...only while lives are at stake. Then we'll get back to a normal pace." Because SMSgt Smith __________, his comments will MOST likely _________ mission effectiveness. a. understands problem B; enhance b. misunderstands problem B; hinder c. understands coping behavior; enhance d. misunderstands coping behavior; hinder

c. understands coping behavior; enhance Because SMSgt Smith understands coping behavior, his comments will MOST likely enhance the mission. Effective leaders create environments where they only ask for minimum coping behavior most of the time and only have to ask for maximum coping behavior in times of crisis. It is evident that SMSgt Smith understands this by his comments "I'm only going to ask you to do this for a little while longer...only while lives are at stake. Then we'll get back to a normal pace." Understanding coping behavior will help you accomplish your mission."

SMSgt Cruz calls TSgt White into his office and says, "I noticed that you are having difficulty with your new position on the team. This is because it requires you to conduct yourself differently from your favored style. Remember, your position is necessary for team success and you will rotate to another section soon." SMSgt Cruz's comments BEST identify actions of a bridger Problem A's coping behavior

coping behavior CHAPTER: AI Theory (SA02) SOB: Identify AI Theory concepts and/or their impacts on subordinate, SNCO, and mission effectiveness.

Which of the following examples supports the statement below? The developmental nature of transformational leadership behavior is BEST illustrated through individualized consideration. a. Individualized consideration relies upon leaders to treat others as individuals with different needs, abilities, and aspirations and not just as part of a group. b. By spending individual time with your subordinates, you attain a greater awareness of their preferences, which helps you to personalize their mentoring and development. c. Individualized consideration involves showing empathy and compassion; as a result of such attention, followers become more willing to improve. d. All of the above

d. CORRECT: All of the examples support the statement

SMSgt John calls TSgt Crews into her office and says, "I notice you like to do things by the book...so I'm assigning you a significant tasker. You'll need to re-accomplish this operating instruction. It's going to require you to be very precise, so I'm going to provide you plenty of time." TSgt Crews' behavioral tendencies are MOSTLY aligned with the ___________ dimension. a. dominance b. influence c. steadiness d. conscientiousness

d. Conscientiousness This answer is CORRECT. The conscientiousness dimension emphasis is on working conscientiously within existing circumstances to ensure quality and accuracy. This includes adhering to key directives and standards (you like to do things by the book), delegating important tasks (so I'm assigning you a significant tasker), values of quality and accuracy (require you to be very precise), and giving them time to plan carefully (I'm going to provide you plenty of time).

MSgt Earls sat down with SSgt Purdue to discuss the task she gave her to organize the section's training records, "I appreciate the phenomenal job you did organizing our records...you really got into it! From the look of the folders and labels, someone would think you've been doing this for a while." Purdue replied, "Thank you...I enjoyed the challenge, plus it gave me a break from our normal duties, which was nice." Earls suggested, "You seem like a natural organizer...could you come up with a process or checklist to help prevent this from happening again?" Purdue answered, "Sure, I'd be glad to." MSgt Earls' actions BEST illustrate her combined use of ______ and _______ behaviors and its impact on subordinate effectiveness. a. Laissez-faire and Contingent Reward b. Inspirational Motivation and Management-by-Exception-Passive c. Idealized Influence and Individual Consideration d. Contingent Reward and Intellectual Stimulation

d. Contingent Reward and Intellectual Stimulation According to the FRL lesson, when MSgt Earls was complimenting SSgt Purdue, she was displaying Contingent Reward behavior; and when she suggested creating the 'process/checklist', she was challenging SSgt Purdue with a supervisory task, therefore she demonstrated Intellectual Stimulation.

MSgt Longman, the unit first sergeant, is PCSing. However, his replacement won't be available for another three months. MSgt Longman needs to find someone to fill his position in the interim. There are quite a few people that have volunteered for the job, but he wants to ensure he selects the right person. To keep him focused during his selection process, he writes down what he actually needs. Since he wants to find the right person for the job, he brainstorms the skills he thinks a good first sergeant should have. Then, he makes a list and separates the items into two columns: what he absolutely needs and skills that would be nice to have. So that he can prioritize the 'nice to haves', he orders them based on how important they are. Now, he's ready to look at all the people that volunteered for the job and compare them to his list. To select the best person for the position, MSgt Longman still needs to: a. Categorize his criteria and develop a list of alternatives b. Create a decision statement and conduct a risk analysis c. Determine his criteria and assign weights to his WANTs d. Select the best alternative and conduct a risk analysis

d. Select the best alternative and conduct a risk analysis Based on where MSgt Longman is in the decision analysis process, he still needs to select the best alterative based on his comparison of the alternatives to the MUSTs and WANTs criteria. Additionally, once he determines which person is best based on his comparison, he needs to conduct a risk analysis to see if there are any adverse consequences he should consider if that individual is selected.

SMSgt Johnson calls TSgt Hunt into her office and says, "I'm forming a team to solve a high visibility issue and I think you'd be a perfect fit. Due to the nature of the problem, your ability to analyze facts and work through them in a systematic fashion is exactly what the team needs. Even though I already have a few people that are experts on the issue, I think your way of looking at things can help keep us focused on the goal. I hope you'll agree to participate." SMSgt Johnson's comments BEST identify the ________________ of TSgt Hunt. a. creativity b. more innovative tendencies c. problem solving level d. more adaptive tendencies

d. more adaptive tendencies. CORRECT. SMSgt Johnson's comments identify the more adaptive tendencies of TSgt Hunt. This is evident when SMSgt Johnson's comments, "...your ability to analyze facts (detail oriented) and work through them in a systematic fashion (methodical) is exactly what the team needs. SA02

While working on a team project, TSgt White asks, "Why are we not making any progress on the project? We're all focused on the topic; however, it seems like we can't agree on the way forward. We might need someone to help us channel this gap." SMSgt Browning replies, "Sometimes it depends on the other team members' perspective which makes it hard to make progress." SMSgt Browning's comments BEST illustrate his understanding of _________ and its impact on mission effectiveness. a. coping behavior b. bridgers c. problem A d. problem B

d. problem B SMSgt Browning's comments BEST illustrate his understanding of problem B. Problem B is the automatically inherited problem of managing differences among team members. SMSgt Browning's comments best illustrate his understanding of problem B by his words, "Sometimes it depends on the other team members' perspectives which makes it hard to make progress."

During the Medical Support Squadron's weekly staff meeting, the commander tells MSgt Gore, "I've heard several patients complain about your section's customer service. Please, look into it." Gore responds, "I've recently noticed problems as well." Leaving the meeting, Gore speculates that the customer complaints could be due to wait time, professionalism and manners, or patient response time. After reviewing numerous customer surveys, she determines patient response time to be the biggest problem. Gore generates several solutions to accelerate patient support and then implements the one she believes has the greatest chance of reducing patient response time. For the next month, she monitors customer surveys for any signs of change. MSgt Gore's __________ will MOST likely _____________ mission effectiveness. ineffective use of System-2 Thinking; hinder ineffective use of System-1 Thinking; hinder effective use of System-1 Thinking; enhance effective use of System-2 Thinking; enhance

effective use of System-2 Thinking; enhance CHAPTER: Critical Thinking (SA04) SOB: Predict the impact of Critical Thinking concepts on subordinate, SNCO, unit, and mission effectiveness.

MSgt Sawyer tells SSgt Conner, "Now that you have been trained on the inspection process, let's have you inspect your first three organizations this quarter." At the end of the quarter, Sawyer congratulates Conner by saying, "You did an outstanding job on those inspections! I'm putting you in for a quarterly award." Conner says, "Thank you, I'll keep doing my best." MSgt Sawyer's _____ will MOST likely _____ subordinate effectiveness. ineffective use of Transformational Leadership; hinder ineffective use of Transactional Leadership; hinder effective use of Transformational Leadership; enhance effective use of Transactional Leadership; enhance

effective use of Transactional Leadership; enhance CHAPTER: FRL (SA03) SOB: Predict the impact of FRL concepts on subordinate, SNCO, and mission effectiveness.

SMSgt Henderson calls TSgt Cook into her office and says, "I'm forming a team to solve a high visibility issue and I think you'd be a perfect fit. It's time sensitive, so your ability to provide original ideas and spur-of-the-moment courses of action is exactly what the team needs. Even though I already have a few people that are experts on the issue, I think your way of looking at things can help us generate more alternatives. I'm counting on you." SMSgt Henderson's comments BEST identify the ________________ of TSgt Cook. more adaptive tendencies more innovative tendencies creativity

more innovative tendencies CHAPTER: AI Theory (SA02) SOB: Identify AI Theory concepts and/or their impacts on subordinate, SNCO, and mission effectiveness.

One of SMSgt Black's air traffic controllers, TSgt Wise, says, "I'm not sure I can handle the stress of doing this much longer. There's too much airway traffic for my comfort. I normally need more time to process information than we are currently allotted." SMSgt Black responds, "I'm only going to need you to do this for a little while longer...only until we get our new personnel next week. Then we'll get back to a manageable pace." Because SMSgt Black __________, his comments will MOST likely _________ subordinate effectiveness. understands coping behavior; enhance misunderstands coping behavior; hinder understands Problem B's; enhance

understands coping behavior; enhance CHAPTER: AI Theory (SA02) SOB: Predict the impact of AI Theory concepts on subordinate, SNCO, and mission effectiveness.

SMSgt Hightower explains to his team, "MSgt Martin was designated as the acting First Sergeant because of his calming presence and his desire to assist others. Although he likes to have all of the details, even when he doesn't, he shows patience in dealing with any uncertainties." Because SMSgt Hightower __________ of PPS, his actions will MOST likely _________ the mission. misunderstands the Steadiness dimension; hinder understands the Conscientiousness dimension; enhance understands the Steadiness dimension; enhance

understands the Steadiness dimension; enhance CHAPTER: PPS (SA01) SOB: Predict the impact of PPS concepts on subordinate, SNCO, and mission effectiveness.

SMSgt Warren explains to his team, "MSgt Black, will be in charge of Quality Control because of his systematic approach to work. He's been fair and diplomatic with his previous teams and has an eye for details. Please, make a good impression by congratulating him on his selection." Because SMSgt Warren __________ of PPS, his actions will MOST likely _________ the mission. understands the influence dimension; enhance misunderstands the influence dimension; hinder misunderstands the conscientiousness dimension; hinder understands the conscientiousness dimension; enhance

understands the conscientiousness dimension; enhance CHAPTER: PPS (SA01) SOB: Predict the impact of PPS concepts on subordinate, SNCO, and mission effectiveness.