Speech Spring 2019 midterm
Which generation generally has the most seniority in organizations, was raised to believe they could make meaningful changes, and enjoys the pressure to perform in the workplace?
Baby Boomers
Which of the following are ways to learn about an organization's culture?
Notice how you are treated when you deal with your organization's employees. Observe how clean the workplace is Read written correspondence from the organization to see whether it has a welcoming tone
Which of the following is an example of positive language?
When is the latest I can turn in my paper?
Eye contact indicates
a variety of things, depending on the culture
When you are trying to summarize a large amount of information, yet make your meaning clear, you can often achieve maximum clarity by using
an abstract overview followed by specific details
Which of the following is NOT a demographic characteristic of an audience?
audience size
A ________ is a short presentation that provides an interested and knowledgeable workplace audience with specific information they need to know to do their jobs.
briefing
The ________ pattern of organization places several alternatives side by side and shows why yours is the best.
comparative advantages
Monika pays especially close attention to the accuracy and consistency of people's messages. She tries to always consider the quality of a message before she decides if she believes it. Monika's primary listening style is ________ listening.
critical
Which of the following is NOT one of the organizational plans suggested for persuasive presentations?
cyclical analysis
Which of the following communication channels provides the lowest level of message richness
Which of the following terms represents words that have more than one common meaning?
equivocal
What type of delivery style is carefully planned and well-rehearsed, but is not delivered word-for-word?
extemporaneous
The channel of communication that has the highest level of nonverbal "richness" is
face to face communication
A(n) ________ report evaluates various potential actions and recommends one of the courses of action.
feasibility
Which of the following best describes the way cultural values develop
Culture is learned, not innate, and it will be influenced by a variety of factors in our lives
Which generation prioritizes fun and creativity on the job and has a strong desire for work-life balance, but also tends to have more conservative and traditional values?
Generation Xers
Which of the following is NOT a recommended technique for effective listening?
Give the speaker advice by asking leading questions such as, "Are you sure you have really tried every solution we talked about?"
Which of the following options does NOT use biased language?
Let's consider the effects of this plan.
Which generation is, as a group, technologically adept and entrepreneurial and has older members shifting into management roles?
Millenials
Which of the following statements best summarizes the overall format for organizing your presentation?
Tell them what you are going to tell them; then tell them; then tell them what you told them.
Which of the following is NOT a true statement about the use of supporting material as "proof"?
Your speech goal can be achieved without citing supporting evidence.
Whether you are a Baby Boomer or a Millennial, the generation you belong to is an example of
a co-culture
Successful communication can best be understood as
a collaborative process in which participants create a shared understanding.
During his presentation, Tigran will describe how a video camera works. Which of the following visual aids would work best for his presentation?
a diagram
Computer displays
can show a variety of visuals , including photos, charts, graphs and video
When giving a presentation to a large audience, you should
choose people from different parts of the room to make eye contact with
If you use threats in an attempt to persuade an individual into action, which of the following tactics would you be using?
coercion
Rhonda received a voice message marked "urgent," but due to the poor quality of her phone's speakers, she was not able to understand the message. Which barrier to listening does this problem represent?
environmental barrier
The Americans with Disabilities Act has helped people with disabilities by
improving accessibility and protecting their rights.
Culture refers to all of the following except
inherited and innate characteristics
Lin is planning to give a sales speech to prospective customers. The most important thing for Lin to do is to identify the
needs of the customers
A(n) ________ is a presentation that teaches listeners how to do something.
training
All of the following are true when you use presentation software with your speech EXCEPT
you will not need to plan and practice your presentation because the software will do it for you.
All of the following are advantages of using large sticky notes on a whiteboard EXCEPT
you will not need to turn your back to the audience.
Which is a guideline for designing effective visuals?
keep the design simple
A critical problem with the use of a(n) ________ style of delivery is that you focus so much on trying to recall what you are going to say next, it makes it difficult to speak with natural intonation.
memorized
Most people can only really pay attention to ________ at a time.
message
Courtney continuously checks her email and texts responses while sitting in her biology lecture. Not surprisingly, she has trouble understanding many of the concepts she's supposed to be learning. Which type of barrier to effective listening does this represent?
message overload
A monologue presentation
occurs when the speaker delivers the entire presentation without interruption from the audience.
The channel of communication recommended for messages of a highly personal nature is
oral communication
The statement "Communication is unavoidable" means
people will probably attach meaning to your actions, even when you don't intend to communicate something
Which organizational pattern would be best for a speaker who is proposing a change that will improve the current situation?
problem-solution
A(n) ________ presents information that you (or a group or person you represent) have learned or done.
report
Sitting instead of standing if you are presenting to a small group will help you
seem conversational
An impromptu talk
should explain main points that are clearly indicated
Communication through informal networks in an organization
sometimes contradicts information received through formal networks
If you were describing your company's facilities to a group of investors and you organized your speech based on the locations of the various divisions, which of the following organizational patterns would you be using?
spatial
Language that sets off an intense emotional reaction in a listener is referred to as
trigger words
After Noemi's presentation, listeners had difficulty recalling many of her points. Considering this, Noemi most likely has
used too many slides
Which is NOT a true statement about visual aids?
visuals often reduce listener recall
A lean channel is best when you
want your communication to be efficient
According to Peter Drucker, a management expert, effective communication is
wasted if the receiver does not listen well.
are a type of virtual meeting commonly encountered in business settings.
webinars
Active listening occurs whenever
you are attentive to the verbal and nonverbal information being shared by a speaker.
The three main parts of a speech are:
introduction; body; conclusion
Communication is
irreversible
Rob has been asked to provide a presentation to a group of investors. Rob wants to send a significant amount of statistical information home with the investors so they can refer back to it later. Which of the following visuals would best help Rob achieve this purpose?
handouts
Katie presented what she thought was a detailed speech about new dental techniques to a group of dental hygienists. After the presentation, Katie found out that her remarks were so general that the hygienists felt they hadn't learned anything worthwhile. Which aspect of the audience did Katie neglect to analyze prior to giving her presentation?
how much the audience knows
It is important to Mikhail to be seen by his coworkers as an intelligent, serious person. In his speech and written communication with them he makes a point of avoiding contractions and using sophisticated words and phrases. This is an example of
identity management
Which of the following is NOT an equivocal phrase for expressing time?
in two minutes
Nonverbal messages
indicates a persons feelings and attitudes
The following are methods of delivering a presentation EXCEPT
informal
If you find it difficult to listen patiently when you believe that people are not efficient or are not promptly getting to the point during conversations, which listening style preference would you be using?
task-oriented
When a person's verbal message contradicts her or his nonverbal message, we usually believe
the person's nonverbal message.
In your introduction, you should clearly state the key central idea of your speech in one short sentence. This sentence is called your ________.
thesis statement
f you were giving a presentation and your primary goal was to expand your audience's existing knowledge on a topic, which of the following types of general purposes would you be using?
to inform