SPH 106 Exam

use paraphrasing

.One way to demonstrate your attending skills in any interview is to _____ so that you can check your understanding of what was said.

your self-concept matches your ideal and ought selves

According to Self-Discrepancy Theory, you are more likely to experience high self-esteem if ____.

transactional

According to the _____ model, there aren't senders or receivers; instead, participants constantly exchange verbal and nonverbal messages and feedback to collaboratively create meaning.

central route

According to the elaboration likelihood model, listeners are more likely to take a _____ to processing your message if they already understand the content.

starting each meeting with an icebreaker activity

All of the following can help establish positive norms except _____.

positivity

Constantly criticizing someone or complaining about problems but not offering solutions undermines ____ in relationships.

Autonomy vs. Connection

Family members can experience the ____ relational dialectic when children grow up and become less dependent on their guardians for emotional support.

policy

For persuasive presentations, a proposition of _____ argues for a specific action—for example, persuading your audience to exercise at least three hours a week.

expository

Giving a speech about the different eras in Internet development is an example of a(n) _____ presentation.

instrumental

If you convince your sister to lend you her car by describing your clean driving record and devotion to speed limits, you are accomplishing what type of goal?

functional resume

If you don't have a lot of paid work experience but want to highlight your course and volunteer work, what type of résumé is best to use?

communication rules

In close relationships, partners often negotiate conditions governing what they can (and can't) talk about. This is known as __________.

Delegating

In the situational view of leadership, a group that has high amounts of motivation and experience may benefit the most from a _____ leadership style.

lack of feedback

Members of virtual groups may experience _____ if they are unable to see one another's nonverbal behaviors, such as smiles, nods, or looks of confusion.

dirty secrets

Of all the destructive things that can be communicated during conflicts, the type that is most likely to permanently damage a relationship or all future communication is _____.

communication skills

Repeatable goal-directed behaviors and behavioral patterns that you routinely practice and that reflect knowledge of competent communication are known as _____.

integrative agreements

Some conflicts end with creative solutions that enable all sides to keep and reach their original goals. These are known as _____, or win-win solutions.

norming

The _____ phase of group development occurs when members of a small group agree about the plans for working toward the group's goals.

fundamental attribution error

The overwhelming tendency of people to attribute others' behaviors to internal rather than external forces is known as ____.

shared identity

The stories that family members exchange, the way they deal with conflict and talk with one another, and their common history all contribute to a sense of _____.

aggressive listening

Though possibly caused by stress, people who use _____ may think less favorably about themselves and experience lower marital satisfaction

supported by others, verified by alternate sources, crafted by the person posting

When evaluating someone's online face, which of the following do you consider as part of the content's warranting value?

reciprocal liking

When it comes to romantic involvements, studies have found that _____ is the most commonly mentioned factor leading to love.

ethics

Which feature of competent communication requires you to treat others with respect and communicate with them honestly, kindly, and positively?

bandwagon appeal

Which of the following fallacies occurs if you argue that you deserve a Friday night off because a coworker also has it off?

limiting mediated communication to a couple of messages per day

Which of the following is not one of the chapter's suggestions for competently using mediated communication?

compare your impressions with a neutral source

Which of the following is not one of the five steps of perception-checking?

flaming

_____ occurs when people say or do negative things online that they would never do in person.

power

according to co-cultural communication theory, the people with the most within a society determine the dominant culture

employing benevolent prejudice

according to the chapter, which of the following in not a way to create intercultural competence?

low context

in ------ cultures, people tend not to presume that others share their beliefs, attitudes, and values; thus, they strive to be informative, clear, and direct in their communication

Control

in high-uncertainty-avoidance cultures, what do people place a lot of value on

avoid insulting, minimize contact with those who are aggressive, remain polite

list 3 ways to properly communicate with people who are being verbally aggressive

we language

phrases that both emphasize inclusion and enhance feelings of connection and similarity are known as

Concealment

what refers to revealing only part of the truth while leaving out important information

outgroupers

when people communicate in rude or inappropriate ways, you're more included to form negative impressions of them if you see them as

decision by majority

A potential drawback to _____ is that members who lost may not feel committed to the group decision.

a weakening of group cohesion

A potential outcome of a defensive communication climate within a group is _____

avoidance

A pseudo-conflict may result from using a(n) _____ approach to conflict.

I-Thou

According to philosopher Martin Buber, when you embrace the fundamental similarities that connect you with others, and try to see things from others' points of view, you're communicating in a(n) _____ fashion.

the foot-in-the-door technique

Before convincing your audience to regularly volunteer at a local food bank, you may start by asking them to make a small donation or visit the Web site to learn more about the operation. This is known as _____.

create immediacy

Using an oral style of language allows you to _____when giving an informative speech.

algebraic

which of the following impressions form over time?

symbolic

which of the following is not one of the 4 characteristics of understandable language, according to the cooperative principle

use "I" messages, and directly state your opinions and feelings

which of the following is not one of the suggestions for handling a conflict with a person from a collectivistic culture?

connotative meaning

you and your sister using the phrase "blue moon" to signal to each other when your mom is in a bad mood is an example of

exit

Before starting a new job, your previous employer asks you to meet and discuss why you are changing jobs. This is an example of a(n) _____ interview.

integrating

During the _____ stage, you become so close to someone else that your personalities seem to blend.

Multitasking

During which of the following activities are you mostly likely to mishear messages?

Evaluating

During which stage of the listening process do you compare new information against your existing knowledge?

revise

During which step of the speech preparation process can you use critical self-reflection to improve your content and delivery?

stereotyping

During your audience analysis, you may consider your listeners' demographics in adapting your speech as needed. However, it is important to avoid _____ during this process.

It allows all group members to influence and direct the group

How does the concept of shared leadership apply to small group communication?

uncertainty avoidance

If group members have different levels of _____, they may have varying expectations for how much structure the group should have.

cause-effect pattern

If you are giving a speech on how Web sites like Kickstarter have changed how small businesses raise funds, a _____ would be the best way to structure your main points.

in-depth explanation

If you are giving an informative speech about how to apply to the social work program on your campus, what function of informative speaking are you fulfilling?

closed

If you are interviewing a local artist for a research project and ask her "How long have you been painting?" you've just asked a(n) _____ question.

synchronous communication

If you want to have an important conversation with a family member, you should first try to engage in a real-time conversation, or _____.

comprehend

If your sister is giving you detailed directions to her new apartment during a phone call, you are listening to _____

intensifiers

Using a lot of over-the-top descriptions, such as "the absolutely best ever," is an example of _____.

organize your ideas

Using connectives in your speech will help you _____ and therefore help your audience remember your message.

look for additional sources that present new testimony or examples

What is the best way to engage your listeners if they are already familiar with the information you are presenting?

a mask covers the private aspects of your self

What is the difference between your face and a mask?

charisma

When establishing ethos with an audience, creating a sense of immediacy can help with your _____.

identifying your information needs

When planning your research strategy, consider which background content—such as definitions or historical context—your audience may need explained. This is part of _____.

give praise

When providing competent supportive communication, you can ____ by commenting on the person's strength in handling a crisis.

put them in a meaningful context

When using statistics, it is important to _____.

visualization techniques

When you imagine yourself competently presenting and receiving praise, which strategy are you using to manage speech anxiety?

collaboration

When you respect the other people involved in the conflict and are concerned about their desires as well as your own, you're more likely to use _____ as an approach to conflict.

difficulty adapting to your audience

Whether you memorize a speech or read from a written version, manuscript speaking has several drawbacks, including _____.

lack of nonverbal feedback

Which of the following is a main cause of empathy deficits?

are you available to work at night

Which of the following is an example of a bona fide occupational qualification question?

Collecting and distributing contact information for all members

Which of the following is an example of a task role?

attachment

Which of the following is not a factor in determining how workplace relationships develop?

changing listeners' attitudes

Which of the following is not a goal of informative speaking?

it includes all your main points

Which of the following is not a requirement of a speech thesis?

determine the cheapest solution

Which of the following is not a step in the structured problem-solving approach?

ethics

Which of the following is not one of the 5 features that define communication?

provide as much detailed information as possible

Which of the following is not suggested as a guideline for providing speech feedback to others?

women tend to disclose more than men

Which of the following is not true about how people communicate self-disclosure?

people-oriented

Which of the following types of listeners view listening as an opportunity to establish bonds between themselves and others?

objective

While researching your speech, check that your sources are _____ to ensure that they aren't providing biased information.

it is more casual and conversational

Why do audience members prefer that speakers use an oral style of language?

to allow for revisions after practicing your speech

Why might you create several drafts of your delivery outline?

research strategy

Your specific purpose statement is influenced by all of the following except _____.