SPM Chap 10
24.____ describe what the project team has accomplished during a certain period. a.Progress reports c.Forecasts b.Status reports d.Updates
A
28.The ____ mode is also called the problem-solving mode. a.confrontation c.smoothing b.compromise d.forcing
A
34.____ employees are also more likely to enroll voluntarily in classes on the latest technology than those on developing their soft skills. a.Individual c.Groups of b.Service d.Team
A
37.According to the guideline governing ____, designate someone to take minutes and send the minutes out soon after the meeting. a.running the meeting professionally b.providing an agenda to participants before the meeting c.determining who should attend the meeting d.building relationships
A
40.____ are a complete set of organized project records that provide an accurate history of the project. a.Project archives c.Project databases b.Project backups d.Project notes
A
5.____ involves collecting and disseminating performance information, including status reports, progress measurement, and forecasting. a.Reporting performance c.Managing stakeholder expectations b.Distributing information d.Planning communications
A
7.Having ____ review and approve all stakeholder communications analysis will ensure that the information is correct and useful. a.stakeholders c.top management b.project team members d.customers
A
9.The ____ serves as a good starting point for information distribution. a.stakeholder communications analysis c.communications management plan b.WBS d.status report
A
11.____ are often more effective particularly for sensitive information. a.Electronic communications c.Telephone conversations b.Short face-to-face meetings d.Long face-to-face meetings
B
15.According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the only method that is "excellent" for encouraging creative thinking. a.phone call c.meeting b.e-mail d.Web Site
B
17.Many users prefer ____ to learn how to use a new system. a.phone conversations c.e-mail conversations b.face-to-face meetings d.reading user guides
B
19.Two people have ____ communications channel(s). a.zero c.two b.one d.three
B
23.____ describe where the project stands at a specific point in time. a.Progress reports c.Forecasts b.Status reports d.Updates
B
29.With the ____, project managers use a give-and-take approach to resolving conflicts. a.confrontation mode c.smoothing mode b.compromise mode d.forcing mode
B
32.When using the ____, project managers retreat or withdraw from an actual or potential disagreement. a.confrontation mode c.smoothing mode b.withdrawal mode d.forcing mode
B
36.According to the guideline governing ____, many meetings are most effective with the minimum number of participants possible. a.determining if a meeting can be avoided b.determining who should attend the meeting c.defining the purpose and intended outcome of the meeting d.running the meeting professionally
B
4.____ involves making needed information available to project stakeholders in a timely manner. a.Reporting performance c.Managing stakeholder expectations b.Distributing information d.Planning communications
B
6.The communications management plan can be part of the team ____. a.WBS c.plan b.contract d.guidelines
B
1.There are ____ main processes in project communications management. a.two c.four b.three d.five
C
12.Many people cite research that says in a face-to-face interaction, ____ percent of communication is through body language. a.10 c.58 b.25 d.85
C
13.Since information technology projects often require a lot of coordination, it is a good idea to have ____ meetings. a.long, frequent c.short, frequent b.short, infrequent d.long, infrequent
C
16.According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the most appropriate method for giving complex instructions. a.phone call c.meeting b.e-mail d.Web Site
C
20.Four people have ____ communications channel(s). a.one c.six b.four d.eight
C
21.Many practitioners define project success as ____. a.meeting project scope goals c.satisfying the customer/sponsor b.meeting time goals d.meeting cost goals
C
25.____ predict future project status and progress based on past information and trends. a.Progress reports c.Forecasts b.Status reports d.Updates
C
30.When using the ____, the project manager deemphasizes or avoids areas of differences and emphasizes areas of agreement. a.confrontation mode c.smoothing mode b.withdrawal mode d.forcing mode
C
33.Research indicates that project managers favor using ____ for conflict resolution over the other four modes. a.compromise c.confrontation b.smoothing d.forcing
C
35.It takes ____ to help improve communication. a.timing c.leadership b.highly skilled employees d.outside consultants
C
38.The ____ line for any e-mail messages you write should clearly state the intention of the e-mail. a.to c.subject b.from d.cc
C
8.Information regarding the content of essential project communications comes from the ____. a.organizational chart c.work breakdown structure (WBS) b.communications management plan d.expectations management matrix
C
10.Often, many non-technical professionals—from colleagues to managers—prefer to ____ about project information to try to find pertinent information. a.read detailed reports c.read Web pages b.read e-mails d.have a two-way conversation
D
14.According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the only inappropriate method for expressing support/appreciation. a.phone call c.meeting b.e-mail d.Web site
D
18.As the number of people involved in a project ____, the complexity of communications ____. a.increases, decreases c.increases, stays constant b.decreases, increases d.increases, increases
D
2.____ involves determining the information and communications needs of the stakeholders. a.Reporting performance c.Managing stakeholder expectations b.Distributing information d.Planning communications
D
26.____ are a good way to highlight information provided in important project documents, empower people to be accountable for their work, and have face-to-face discussions about important project issues. a.Information retreats c.Information review meetings b.Status planning meetings d.Status review meetings
D
27.____ issues cause the most conflicts over the project life cycle. a.Project priority c.Cost b.Staffing d.Schedule
D
3.The output of the ____ process is a communications management plan. a.reporting performance c.managing stakeholder expectations b.distributing information d.planning communications
D
31.When using the ____, project managers exert their viewpoint at the potential expense of another viewpoint. a.confrontation mode c.smoothing mode b.compromise mode d.forcing mode
D
39.Some items discussed in a(n) ____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences. a.final project report c.audit report b.design document d.lessons-learned report
D
22.Project sponsors can usually rank scope, time, and cost goals in order of importance in a(n) ____. a.expectations management matrix c.issue log b.responsibility assignment matrix d.priority matrix
A