SPM Chap 10
What do many experts agree is the greatest threat to the success of any project? A. a failure to communicate B. lack of proper funding C. poor listening skill D. inadequate staffing
Answer: A
When using the ________, project managers directly face a conflict using a problem-solving approach that allows affected parties to work through their disagreements. A. confrontation mode B. compromise mode C. smoothing mode D. collaborating mode
Answer: A
A_____ report describes where the project stands at a specific point time. A. performance B. status C. forecast D. earned value
Answer: B
What tool can you use to help manage stakeholders by ranking scope, time, and cost goals in order of important and provide guidelines on balancing these constraints? A. triple constraint matrix B. issue log C. expectations matrix D. priority log
Answer: B
Which communication skill is most important for information technology professionals for career advancement? A. writing B. speaking C. listening D. using communication technologies
Answer: B
You have two project stakeholders who do not get along at all. You know they both enjoy travelling, so you discuss great travel destinations when they are both in the room together to distract them from arguing with each other. What conflict-handling mode are you using? A. compromise mode B. smoothing mode C. collaborating mode D. confrontation mode
Answer: B
When using the ________, the project manager deemphasizes or avoids areas of differences and emphasizes areas of agreement. A. confrontation mode B. compromise mode C. smoothing mode D. collaborating mode
Answer: C
Which of the following is not a guideline to help improve time spent at meetings? A. Determine if a meeting can be avoided B. Determine the purpose and intended outcome of the meeting C. Invite extra people who support your project to make it run more smoothly D. Build relationship
Answer: C
Which of the following is not a process of communication management? A. Identify stakeholders B. Plan communication C. Acquiring project team D. Distribute information
Answer: C
A_______ is an approach to help increase the support of stakeholders throughout the project A. stakeholder register B. expectations management matrix C. reporting performance D. stakeholder management strategy
Answer: D
A_______ report if a reflective statement documenting important things that people learned from working on the project. A. final project B. project archive C. progress D. lessons-learned
Answer: D
When using the _________, project managers retreat or withdraw from actual or potential disagreement. This approach is also called avoiding mode. A. confrontation mode B. compromise mode C. smoothing mode D. Withdrawal mode
Answer: D
Which of the following is not a preferred section in communication plan? A. Stakeholder communication requirements B. Define information to be communicated C. A glossary of common terminology D. Training activities
Answer: D
