SPM Chapter 4 and 5

In a weighted scoring model, the sum of all of the criteria's weights must total ____ percent. a. 0 c. 100 b. 50 d. 150

100

On large projects, many project managers say that ____ percent of the job is communicating and managing changes. a. 50 c. 90 b. 70 d. 100

90

____________________ involves identifying and managing the points of interaction between various elements of the project.

Interface management

The ____ step in the planning process is to tie the information technology strategic plan to the organization's overall strategic plan. a. first c. third b. second d. fourth

first

The number of interfaces can increase EXPONENTIALLY as the number of people involved in a project increases.

True

____ tools track the execution of business process flows and expose how the state of supporting IT systems and resources is impacting end-to-end business process performance in real time. a. BSM c. CCA b. CCB d. BSC

BSM COMPLETION

In the ____ information technology planning stage, the analysis outlines business processes that are central to achieving strategic goals and helps determine which ones could most benefit from information technology. a. Project Planning b. Business Area Analysis c. Resource Allocation d. Information Technology Strategy Planning

Business Area Analysis

A(n) ____ is a formal group of people responsible for approving or rejecting changes to a project. a. CCA c. CCC b. CCB d. CCD

CCB

____ ensures that the descriptions of the project's products are correct and complete. a. CCB c. Configuration management b. Correction management d. Product description management

Configuration management

____________________ involves identifying, evaluating, and managing changes throughout the project life cycle.

Integrated change control

____ should result in improvements in project performance. a. Corrective actions c. Preventive actions b. Corrective reports d. Proactive methods

Corrective actions

____ involves working with stakeholders to create the document that formally authorizes a project. a. Developing the project charter b. Developing the preliminary project scope statement c. Developing the project management plan d. Directing and managing project execution

Developing the project charter

____ involves coordinating all planning efforts to create a consistent, coherent document. a. Developing the project charter b. Developing the preliminary project scope statement c. Developing the project management plan d. Directing and managing project execution

Developing the project management plan

____ are new requirements imposed by management, government, or some external influence. a. Opportunities c. Problems b. Commands d. Directives

Directives

____ support contributes the most to successful information technology projects. a. Stakeholder c. Executive b. Team d. User

Executive

A commonsense approach to improving the coordination between project plan development and execution is to follow this simple rule: Those who will do the work should not plan the work.

False

A project charter typically does not authorize the project manager to use organizational resources to complete the project.

False

A stakeholder analysis should be part of the overall project plan.

False

An organization's information technology project selection process should guide the strategic plan.

False

Deliverables are only product-related, such as a piece of hardware or software.

False

Many projects fail because of unclear requirements and expectations, so starting with a project charter makes a lot of sense.

False

Net present value and cash flow mean the same thing.

False

Opportunities and directives are essentially the same thing.

False

Project integration management does not include interface management.

False

Project integration management must occur just within the context of a particular project.

False

Project managers should never be involved in strategic planning and project selection.

False

Selecting projects is considered an exact science.

False

The ROI is always positive.

False

The first step in creating a weighted scoring model is to assign a weight to each criterion.

False

The introduction or overview of a project must only include a list of definitions and acronyms.

False

The organization should complete low-priority projects before high-priority ones, if the low-priority ones take less time.

False

The project's size, complexity, importance, and other factors will not affect how much effort is spent on collecting requirements for scope planning.

False

You can use the NPV function in Microsoft Access to calculate the NPV quickly.

False

You can use the ____________________ function in Excel to determine the IRR quickly.

Goal Seek

In the ____ stage, organizations tie information technology strategy to mission and vision of organization and identify key business areas. a. Project Planning b. Business Area Analysis c. Resource Allocation d. Information Technology Strategy Planning

Information Technology Strategy Planning

Author ____, who developed the concept of the strategic value of competitive advantage, has written several books and articles on strategic planning and competition. a. James Bacon c. Robert Cooper b. Michael Porter d. Carol Matlack

Michael Porter

____________________ project work includes collecting, measuring, and disseminating performance information.

Monitoring

____ analysis is a method of calculating the expected net monetary gain or loss from a project by discounting all expected future cash inflows and outflows to the present point in time. a. Cost of capital c. Cash flow b. Net present value d. Payback

Net present value

____________________ are chances to improve the organization.

Opportunities

____________________ include formal and informal plans, policies, procedures, guidelines, information systems, financial systems, management systems, lessons learned, and historical information that can be used to influence a project's success.

Organizational process assets

____ provide information on how project execution is going. a. Performance reports c. Deliverables b. Change requests d. Contracts

Performance reports

____________________ are undesirable situations that prevent an organization from achieving its goals.

Problems

In the ____ stage of selecting information technology projects, organizations define project scope, benefits, and constraints. a. Project Planning b. Business Area Analysis c. Resource Allocation d. Information Technology Strategy Planning

Project Planning

____________________ involves coordinating all of the other project management knowledge areas throughout a project's life cycle.

Project integration management

____________________ is the result of subtracting the project costs from the benefits and then dividing by the costs.

ROI - Return on investment - Return on investment (ROI)

In the ____ stage of selecting information technology projects, organizations select information technology projects. a. Project Planning b. Business Area Analysis c. Resource Allocation d. Information Technology Strategy Planning

Resource Allocation

The Institute of Electrical and Electronics Engineers (IEEE) Standard 1058-1998 describes the contents of a(n) ____________________.

SPMP - Software Project Management Plan - Software Project Management Plan (SPMP)

Strategic planning involves determining long-term objectives by analyzing the strengths and weaknesses of an organization, studying opportunities and threats in the business environment, predicting future trends, and projecting the need for new products and services.

T-134

All projects can benefit from using some type of project management information system to coordinate and communicate project information.

True

An annual discount factor is a multiplier for each year based on the discount rate and year.

True

As projects progress, the organization must reevaluate the need, funding, and will for each project to determine if the project should be continued, redefined, or terminated.

True

Directing and managing project execution involves carrying out the project management plan by performing the activities included in it.

True

Information from the project charter provides a basis for further defining the project scope.

True

Information systems can help an organization support a strategy of being a low-cost producer.

True

Many organizations have found that large information technology projects require experienced general managers who understand the business and application area of the technology, not the technology itself.

True

Many people consider project integration management the key to overall project success.

True

Many problems and directives must be resolved quickly.

True

Payback period is the amount of time it will take to recoup, in the form of net cash inflows, the total dollars invested in a project.

True

Project management plans document project planning assumptions and decisions regarding choices.

True

Project scope management includes the processes involved in defining and controlling what is or is not included in a project.

True

Scope refers to all the work involved in creating the products of the project and the processes used to create them.

True

Some people might use a contract in place of a charter.

True

The key deliverables section of the project management plan should describe the quality expectations for the product deliverables.

True

A project manager usually organizes the project work into several work packages using a(n) ____________________.

WBS - work breakdown structure - work breakdown structure (WBS)

Which of the following is an important input to the integrated change control process? a. Deliverables b. Work performance information c. Approved and rejected change requests d. Approved and validated defect repair

Work performance information

The project schedule information section of the project management plan might include ____. a. a detailed budget c. a detailed schedule b. key deliverables d. project staffing

a detailed schedule

A(n) preventive ____________________ might be modifying a time-tracking system screen to avoid common errors people made in the past.

action

A(n) ____ is a methodology that converts an organization's value drivers, such as customer service, innovation, operational efficiency, and financial performance, to a series of defined metrics. a. payback analysis c. weighted scoring model b. balanced scorecard d. net present value analysis

balanced scorecard

A(n) ____________________ is the approved project management plan plus approved changes.

baseline

One method for selecting projects based on ____ is to determine whether they first meet three important criteria: need, funding, and will. a. broad organizational needs b. using a weighted scoring model c. implementing a balanced scorecard d. categorizing information technology projects

broad organizational needs

Projects that address ____ are much more likely to be successful because they will be important to the organization. a. a balanced scorecard c. broad organizational needs b. a weighted scoring model d. net present value

broad organizational needs

A(n) ____ is a formal, documented process that describes when and how official project documents may be changed. a. integrated change control c. performance report b. change request d. change control system

change control system

A positive NPV means the return from a project exceeds the ____________________, the return available by investing the capital elsewhere.

cost of capital

The first step in determining the NPV is to ____. a. determine the estimated costs and benefits for the life of the project and the products it produces b. determine the discount rate c. calculate the net present value d. determine the cash flow

determine the estimated costs and benefits for the life of the project and the products it produces

A(n) ____________________ is the rate used in discounting future cash flow.

discount rate

Enterprise ____________________ include relevant government or industry standards, the organization's infrastructure, and marketplace conditions.

environmental factors

The majority of time on a project is usually spent on ____, as is most of the project's budget. a. execution c. closing b. planning d. monitoring and controlling

execution

Project managers should not hesitate to consult ____________________ on different topics, such as what methodology to follow, what programming language to use, what training approach to follow, and so on.

experts

You can determine a project's ____ by finding what discount rate results in an NPV of zero for the project. a. internal rate of return (IRR) c. payback period b. required rate of return d. return on investment (ROI)

internal rate of return (IRR)

Many organizations rely on effective ____________________ (NPD) to increase growth and profitability.

new product development

The outputs of ____ include change request status updates, project management plan updates, and project document updates. a. monitoring and controlling the project work b. closing the project c. developing the project management plan d. performing integrated change control

performing integrated change control

The last step in the ____________________ process for selecting information technology projects is choosing which projects to do and assigning resources for working on them.

planning

With a(n) ____________________, you can simply add all the points to determine the best projects for selection, without having to multiply weights and scores and sum the results.

point model

Even though many information technology projects can be completed quickly, it is still important to ____________________ them.

prioritize

Most systems analysts begin their careers as ____. a. database administrators c. project managers b. CEOs d. programmers

programmers

A(n) ____ is a document that formally recognizes the existence of a project and provides direction on the project's objectives and management. a. balanced scorecard c. net present value analysis b. business case d. project charter

project charter

Project initiation starts with identifying potential projects, using realistic methods to select which projects to work on, and then formalizing their initiation by issuing some sort of ____________________.

project charter

The ____ section of the project management plan describes how to monitor project progress and handle changes. a. management objectives c. risk management b. project controls d. technical processes

project controls

Good ____________________ management is critical to providing stakeholder satisfaction.

project integration

A(n) ____ is a document used to coordinate all project planning documents and help guide a project's execution and control. a. project management plan c. scope statement b. statement of work d. contact

project management plan

The ____ section of the project plan should describe the major project functions and activities and identify those individuals who are responsible for them. a. organizational charts b. other organizational or process-related information c. project responsibilities d. management objectives

project responsibilities

The ____ is the minimum acceptable rate of return on an investment. a. return on investment c. external rate of return b. internal rate of return d. required rate of return

required rate of return

There are ____ main processes involved in project integration management. a. three c. ten b. six d. fifteen

six

A(n) ____ is a document that describes the products or services to be created by the project team. a. contract c. project charter b. statement of work d. business case

statement of work

Many information systems are classified as "____________________" because they directly support key business strategies.

strategic

Many people are familiar with SWOT analysis—analyzing Strengths, Weaknesses, Opportunities, and Threats—which is used to aid in ____. a. project initiation c. strategic planning b. project planning d. strategic initiation

strategic planning

Research shows that ____ is the number one reason cited for why organizations invest in information technology projects. a. providing financial incentives b. supporting implicit business objectives c. supporting explicit business objectives d. keeping abreast of technological advances

supporting explicit business objectives

The ____ section of the project management plan describes specific methodologies a project might use and explains how to document information. a. management objectives c. risk management b. project controls d. technical processes

technical processes

In the mathematical formula for determining the NPV, the variable n is ____. a. the year of the cash flow c. the amount of cash flow each year b. the last year of the cash flow d. the discount rate

the last year of the cash flow

A(n) ____________________ is a tool that provides a systematic process for selecting projects based on many criteria.

weighted scoring model