SS21WHCWB- Premium hospitality training

When you see CSI scores begin to drop, a best practice is to _______

Analyze the date and address the challenges preventing you from delivering a premium experience.

Which of the following is NOT one of the Wagoneer ten customer promises?

Wagoneers can be returned within three days for a full refund

one of the lessons we can learn from singapore airlines is to

create an environment and amenities that make customers feel special.

a premium experience is a combo of your products, dealership facility, the purchase and service processes, the people who work in the dealer and ___

culture

what tool is designed to help you listen to premium customers in your market and learn more about what they're expecting from you and your team?

cx dashboard

premium customers will seek out a specific dealership if they can

experience something special

apple offers customer a genius bar to help them get the most from their products this provides customers with an experience that

feels personalized

Which of the following is a tool that can be used during the sales process to build value in the customer experience

ishowroom pro

premium customer are looking seamless and personalized experiences that acknowledge their ___ and recognize their needs for efficiency and ease when purchasing something

life style

When yo recognize and call customers by their name, which of the following premium customer expectations are you fulfilling?

make the customer feel special.

a customer had to leave before you finished explaining the nav and audio systems to them. which of these would be a premium response?

point out the chapters in the owners manual that complete the explanation.

when you use your technology and tools to answer questions which of the following premium custom expectations are you addressing?

provide info in the moment.

the wagoneer ten customers promises are _____

the baseline for delivering premium service to wagoneer customers.

the idea that everyone on the team is empowered to indivdually deliver exceptional customer service, and everyone is encouraged to support their co workers in their own efforts to do the same is called

the power of we

When documenting your teams dealership processes, you should be sure the perspective of your role is included and look at each step______

through the eyes of the customer.