sysadmin w1.1
When a machine is having issues, an IT Support Specialist has to file an RMA, or Return Merchandise Authorization form, with the vendor of the machine. Which stage of the hardware lifecycle does this scenario belong to?
(may be Maintenance) [not Procurement]
As sysadmin, you will have to prioritize issues. Which of these issues would be a top priority?
A server stopped providing service to 100 users.
Which type of server hardware is the most space-efficient?
Blade server
What is a machine that uses services provided by a server called?
Client
Which of these terms describe a facility that stores hundreds, if not thousands, of servers?
Data center
The IT department sets up a user account and software. Which stage of the hardware lifecycle does this situation belong to?
Deployment
The user can set their own computer hostname and username. Which stage of the hardware lifecycle does this scenario belong to?
Deployment
As a sysadmin, you will find yourself doing business with a variety of third-party vendors. Which of these are likely to be rented or bought from a vendor? Check all that apply.
Fax machines, Printers, Video or audio conferencing machines
Which are examples of IT infrastructure? (Check all that apply)
File sharing service for project files, An organizations website, Computers employees use to access the Internet
Which might have an IT infrastructure run by a single person?
Hometown Independent Computer Company. LLC
What are some disadvantages of cloud computing? Check all that apply.
It could potentially cost you more, You become dependent on the cloud provider
What device is commonly used to connect to and control multiple computers using a single keyboard, mouse, and monitor?
KVM switch
A laptop gets replaced if there's a hardware issue. Which stage of the hardware lifecycle does this scenario belong to?
Maintenance
Which is not a component of a KVM switch?
Printer
A company has a "bring your own device" (BYOD) policy for computers; anyone can just go out and buy whatever computer they want. Which stage of the hardware lifecycle does this scenario belong to?
Procurement
An IT department uses a pre-used laptop out of their hardware inventory for a new user. Which stage of the hardware lifecycle does this scenario belong to?
Procurement
What is NOT one of the main stages of the hardware lifecycle?
Recycling
What factors are most important when planning for disaster and recovery? Check all that apply.
Regular backups, Physically distant backup location
A laptop gets recycled by an e-waste recycling company once it can't be used anymore. Which stage of the hardware lifecycle does this scenario belong to?
Retirement
The machine has to be returned to the vendor for proper recycling. Which stage of the hardware lifecycle does this scenario belong to?
Retirement
What are some important elements of working with vendors as a sysadmin? Check all that apply.
Scheduling on-site maintenance, Establishing relationships with vendors, Procure hardware
In additon to setting up services, what other tasks does a sysadmin have to keep in mind? Check all that apply.
Security patches, Routine updates, Maintain compatibility
Who works in the background to make sure a company's IT infrastructure is always working, and is constantly fighting to prevent IT disasters from happening?
The system administrator (or sysadmin)
Which is NOT an important troubleshooting step?
Updating services
Which of these are likely considerations for developing a computer policy? Check all that apply.
Whether users should be able to view non-work-related websites, like Facebook (Whether users should be able to install software, Whether you should set a device password on employee's company phone
An employee is leaving your company. Which of these steps are appropriate to take during offboarding? Check all that apply.
Wipe the machine for future use, Remove the user's access to IT resources.
Broken computers are being eco-recycled by the user. Which stage of the hardware lifecycle does this scenario belong to?
[Not Procurement]
