Systems Chapter 3-4 Midterm

A Use Case is a formal way of representing how a business system interacts with its environment. True False

True

A temporal trigger might be related to time, such as 30 days have passed and a late fee needs to be assessed. True False

True

A use case depicts a set of activities performed to produce some output result. True False

True

A trigger is based on cost/benefit analysis, like an employee labor report, a sale of an item, or the purchase of new hardware. True False

False

Use cases are always numbered sequentially from start to finish. True False

False

Use cases are diagrams with three components: selection, process, iteration. True False

False

Use cases are the same as process diagrams. True False

False

Which of the following is probably NOT a step for writing a use case? Identify the use case Identify the major steps within each use case Identify elements within steps Identify the analyst Confirm the use case

Identify the analyst

A technique where the analyst watches how people perform their activities is _______ Document Analysis Interviews Joint Application Development (JAD) sessions Questionnaires / surveys Observation

Observation

An example of a functional requirement is _________ Access to the customer order system System should be available in English and Spanish System can be accessed through a Blackberry device Output can be displayed in Internet Explorer, in Firefox, or in Google Chrome browsers System is automatically updated every 5 seconds

Access to the customer order system

Arianna is an analyst studying credit card fraud. She is working on developing a use case for when a stolen credit card is used. The trigger would be: Customer starts to buy gas Alarm is activated for stolen credit card use Gas attendant asks for customer's driver's license When the card-holder reports the card as stolen When car pulls into gas station

Alarm is activated for stolen credit card use

Austin is a systems analyst. Which of the follow people might be the most valuable to him in developing a use case for an accounts payable system upgrade? Beth, a software vendor for Peachtree Accounting Software Amy, a team manager in the accounts payable department Lisa, the project manager for the project Casey, a fellow analyst who is more experienced in making use cases Bill, a Java programmer in the applications development area.

Amy, a team manager in the accounts payable department

As a last step in building a use case for the study-abroad registration system, Brianna will: Ask Patrick in the study abroad office to confirm the use case Correct Ask Wendy in the registrar's office to confirm the use case Ask Jonathan, a student who just completed a study-abroad experience, to confirm the use case Ask Drew in the students affairs office to confirm the use case Ask Taylor, another systems analyst to confirm the use case

Ask Wendy in the registrar's office to confirm the use case

Probably the first thing to do when conducting an interview is: Turn on your tape recorder Get started by asking the first question on your list Build rapport with the interviewee so he or she trusts you Ask a close ended question Ask a probing question

Build rapport with the interviewee so he or she trusts you

Which of the following will probably NOT be at a system walkthrough? User representatives Management representatives Computer Center director Key decision makers Analyst who prepared the system proposal

Computer Center director

Which is NOT a purpose of the requirements definition? To give a very high-level explanation of the business requirements A more precise list of requirements that can be used as inputs to the rest of analysis Create functional requirements Create cost/benefit analysis Create non-functional requirements

Create cost/benefit analysis

After working with Chris (who is a staff member in the registrar's office) on major steps in the registration process, Maureen (a systems analyst) will: Discuss these steps with Thomas, the project manager Create data-entity maps Create use cases Create user interface screens Create narrative storyboards

Create use cases

Barton is an analyst developing a use case. Which of the following will probably NOT be on his use case? Description of data flows Use case name A use case number Source for the major inputs Type of trigger

Description of data flows

Barb is an analyst developing a use case. Which of the following will probably NOT be on her use case? Importance level Short Description Information for steps Destination for the major inputs Type of trigger

Destination for the major inputs

The authors suggest that an analyst is 'very much like a ____________' and business users are like elusive suspects. Police professional Politician Forensic scientist Air traffic controller Detective

Detective

Which is NOT a good practice in conducting interviews? Be happy - happy people radiate confidence Explain thoroughly - it is estimated that in a strong interview session, the interviewer (you) should talk and explain about 60% of the time; and the interviewee should answer about 40% of the time Watch interviewees' facial expressions, how they sit and their body language; do they cross their arms; do they lean forward? Pay attention to what the interviewee is saying If the interviewee ask you a question, answer it truthfully - and if you don't know an answer, say so

Explain thoroughly - it is estimated that in a strong interview session, the interviewer (you) should talk and explain about 60% of the time; and the interviewee should answer about 40% of the time

The Major Steps Performed section on a use case will give the _________ Name of the user for each step What triggers each step Where the processes will run (such as manual processes, client-server processes, etc.) The telecommunications infrastructure requirements for that step Information for each step

Information for each step

When gathering requirements, the most commonly used technique is: __________ Document Analysis Interviews Joint Application Development (JAD) sessions Questionnaires / surveys Observation

Interviews

Which is probably NOT true about building use cases? Analysts are involved Users are involved Major processes are analyzed Major costs are analyzed External or internal triggers are analyzed

Major costs are analyzed

Destination would be described on a use case in which of the following areas?: Trigger Major inputs Major outputs Primary actor Importance level

Major outputs

An interview report is prepared in which step of the interview process? Conducting the interview Designing interview questions Post interview following-up Preparing for the interview Selecting an interviewee

Post interview following-up

Danielle has asked some closed ended questions to start an interview; then some open ended questions. Now she wants to really wants to get a greater depth of information about the process. She would probably use _________ questions. More closed ended More open ended Probing Structured Boxing structure

Probing

Blaine is using a requirements gathering technique that begins with non-threatening questions, avoids abbreviations, groups items into logically coherent sections, and might best be used with outside users. He probably is using: Document analysis Interview JAD session Observation Questionnaires

Questionnaires

A technique where a set of written (or online) questions are distributed to people (frequently to a large number of people) is: _____. Document Analysis Interviews Joint Application Development (JAD) sessions Questionnaires / surveys Observation

Questionnaires / surveys

Which of the following is probably NOT a part of most use cases? Primary Actor Secondary Actor Major inputs descriptions Major steps performed Identification of the trigger

Secondary Actor

After creating the interview report you should: Send a copy to the interviewee with a request to read it and correct or clarify Change the document into a unchangeable format (like a pdf file) so that it cannot be changed or edited Distribute the interview report to all others that are on the interview schedule so they will not have to go over the same materials Edit the report into a bulleted format for easier analysis Distribute the interview report to the interviewee's manager.

Send a copy to the interviewee with a request to read it and correct or clarify

According to the authors, in moving "from here to there", an analyst needs: An understanding of corporate politics Knowledge on how to stop scope creep Joint Application Development facilitating skills Microsoft Project Management software skills Strong critical thinking skills

Strong critical thinking skills

An example of a nonfunctional requirement is ____________. Supplier table is available The system must contain customer order history for three years System can be used in any of 100 offices worldwide SQL queries from customer table and order table are available Customer zipcode is formatted as character dat

System can be used in any of 100 offices worldwide

Use cases are used to more fully delineate _____. Resources used in the system System boundaries System proposals System requirements Data flows

System requirements

Which is generally NOT true of non-functional requirements? Cultural differences can be considered Color interpretations on screens and forms may be different in different geographical places Multi-lingual interfaces many be needed Systems may need to adapt from global solutions to local realities Systems may need to have actual expenses from global operations

Systems may need to have actual expenses from global operations

A 'temporal' trigger might be which of the following: A patient calls to make an appointment with a doctor The accounting department needs information for a report The human resources department needs a tax withholding form to be filled out by a new employee The date changes to the first day of the month A new shipping of goods arrives and needs to be added to the inventory

The date changes to the first day of the month

You might have to go back and adjust the steps in a use case, if ____________ There are more than three major inputs to a step The steps are of varying size The trigger is an external one The importance level is 'high' The primary actor is an external customer

The steps are of varying size

Which is NOT true of use cases? They are formal ways of representing how a business system interacts with its environment They illustrates the activities that are performed by the users of the system They can be thought of as an external or functional view of a business process They illustrate what starts (or triggers) an event, all the people that are involved, and how the system provides value They sometimes are called 'business scenarios' (although 'use case' is generally preferred)

They illustrate what starts (or triggers) an event, all the people that are involved, and how the system provides value

Which of the following is true about a JAD facilitator? They can participate in the discussion to settle a disagreement They keep track of all discussions by entering information into the computer They allow sidebar discussions and unstructured activities They recognize that some people know more about the system and proposed system and will dominate the discussion and know that is a positive thing They set the meeting agenda

They set the meeting agenda

Cindi Flores distributed 'white-papers' on RFID, ERP, GPS and SOA to a user-management group. She then asked them to 'think outside the box' on where these technologies could be used in the company. This would be an example of 'technology analysis'. True False

True

Dr. O'Brien's dental office calls a patient three days before an appointment. This could be an example of a temporal trigger. True False

True

Each use case contains a fairly complete description of all the activities that occur in response to a trigger event. True False

True

Rebecca, a fairly new employee in the company and Matt, her boss (who has been with the company for 22 years) are in your JAD session. It would probably be expected that Rebecca would not share much in the session. True False

True

To create the requirements definition, the project team first should consider the kinds of functional and non-functional requirements that they will collect about the system. True False

True

Your company updated its processes for financial reporting when Sarbanes-Oxley became law. Additional changes in Sarbanes-Oxley reporting have been mandated to start in one year. To help you understand the as-is system, you should review the documentation, processes and procedures that were developed with the initial Sarbanes-Oxley project. True False

True

Yuri wants to interview both managers and staff in the accounting department for the updated credit analysis project. This is an appropriate group for first round interviews. True False

True

A use case helps: Define interview questions Clarify ongoing costs for a system Identify risks with the project Refine project management milestones Understand system activities and requirement

Understand system activities and requirement

Which is NOT a requirements analysis strategy? Understanding of the as-is system Identifying improvements Developing requirements for the to-be system Root cause analysis Understanding of screen design, layout and navigation

Understanding of screen design, layout and navigation

Which is NOT true of use cases? They contain all the information needed to build one part of a process model Each use case has a name, a number, importance level, brief description, primary actor, trigger, major inputs and outputs, and a list of major steps Use cases can be identified by reviewing the functional requirements Use cases should be confirmed by users Use cases normally contain ten to twelve major steps

Use cases normally contain ten to twelve major steps

Omar is an analyst building a use case. Which of the following project roles might be the most important in terms of getting information about building the use case? Users Programmers Other analysts Project Sponsor Equipment vendors

Users