Tạo MC
A positive-negative bar graph a. shows plus or minus deviations from a fixed reference point. b. shows changes over time. c. shows changes in more than one value at a time. d. shows comparisons of one part of a variable to other parts.
A
A sentence structured with the subject as the receiver of the action is written with a. passive voice. b. active voice. c. objective case. d. emphasis on the verb.
A
Among the following cultural attributes, the one(s) generally valued by the people in China are a. valuing family and group authority. b. communicating directly. c. frequently using hand gestures and facial expressions. d. being addressed as Mr.
A
An example of being open to and accepting of other culture include a. understanding that cultures differ in what they do and believe and respecting those differences. b. maintaining your networks with colleagues and having only limited contact with person from cultures different from yours. c. expecting punctuality, honesty, and directness from everyone regardless of cultural background. d. feeling offended when small groups of people at the conference speak to each other in their native language.
A
Emphasizing words by mechanical means a. special formatting such as boldface, italics, underlines, and color. b. using strong words instead of weak words. c. remembering to add " thank you" in the last paragraph of each letter.. d. ending the paragraph by repeating the main idea.
A
Employers are most interested in a. your accomplishments on the job. b. your college education. c. your job responsibilities and duties. d. your outside activities.
A
Formal communication in an organization a. flows in all directions. b. is essential for effective personal relationships. c. is not essential for the operation of a business. d. is not planned by the organization.
A
GDSS is an initialism for a. group decision support system. b. guided discussion software system. c. group development software solution. d. guided discussion speaker system.
A
If the person who signs the letter is not the same person who keys or writes the letter, the writer's reference initials should be a. keyed on one line before the keyboarder's initials. b. keyed in place of the keyboarder's initials. c. noted only on the file copy of the document. d. omitted.
A
If you exhibit too little confidence when you speak, your listener(s) will a. feel discomfort. b. feel negative toward you. c. reject you. d. reject your message.
A
In the close of the application letter, the way to get an interview is to a. ask directly for it. b. imply that you want it. c. not push it. d. plead for it.
A
In the constructive follow-up section of a negative message, you should a. provide other solutions to the problem. b. tell the customer that it will never happen again. c. apologize for the error. d. stay off the negative subject.
A
Marge Bourdeau is writing a business letter to James Wayne and wants to use mixed punctuation. Which of the following pairs should she select? a. Dear Mr. Wayne: Sincerely, b. Dear Mr. Wayne: Sincerely c. Dear Mr. Wayne, Sincerely d. Dear Mr. Wayne Sincerely e. Dear Mr. Wayne Sincerely,
A
Mexican culture places a high value on a. family. b. direct communication. c. individual welfare. d. a disregard for status and different power strata.
A
Paraphrasing a. helps a listener clarify and retain what he/she has heard. b. is a form of interruption. c. promotes closure in a conversation. d. softens the impact of criticism.
A
Plan to arrive __________ minutes before the interview. a. fifteen (15) b. five (5) c. sixty (60) d. thirty (30)
A
Storytelling a. can be used to communicate an organization's goals and values. b. is a new concept in oral presentations. c. is an appropriate technique to use in all oral communication situations. d. should be used to cast suspicion on the credibility of a person or an organization.
A
Strong verbs that express action and specific nouns that creat a visual mind image are sometimes called a. strong or power words. b. obsolete words. c. negative words.. d. redundant words.
A
The Family Educational Rights and Privacy Act (FERPA) a. protects the privacy of student information. b. requires employers to allow employee leave for family illness. c. limits the use of personnel information to the purpose for which it was collected. d. defines bona fide occupational qualifications (BFOQ).
A
The Labor Management Relations Act a. guides communication between management and workers concerning union activity. b. prohibits discrimination against workers over 40 years of age. c. requires affirmative action in hiring practices. d. allows employees to access information about themselves.
A
The best graphic aid to illustrate changes over time is the a. line graph. b. pie chart. c. multiple bar graph. d. pictograph.
A
The casual or informal way in which English is used is known as a. colloquial language. b. conversation. c. denotation. d. slang.
A
The informal report used to communicate with individuals outside an organization is a a. letter. b. memo. c. periodic. d. structural.
A
The most appropriate labeling of the fourth figure in Chapter 3 of a written report is a. Figure 4 or Figure 3.4. b. Illustration Four. c. Table IV. d. figure 4.3.
A
The most important proposal element in the following list is the a. description of the proposed solution. b. evaluation plan. c. problem or need. d. proposal summary.
A
The negative information in a message should a. be given quickly. b. follow the opening. c. present convincing reasoning. d. introduce the explanation.
A
The time schedule for a research study should include all but which one of the following elements? a. Boundaries b. Major tasks c. Project deadline d. Task completion data
A
The volume level of your voice should be determined by your a. audience's need to hear. b. lung capacity. c. message content. d. need to show confidence.
A
Three ways to emphasize ideas are by a. length, location, and sentence structure. b. repetition, mechanics, and competition. c. explicitness, strong words, and imprecise meanings. d. placement at the beginning of a sentence, placement at the end, and addition of several modifiers of the subject.
A
Two types of agreement that are important in sentence structure are between the a. pronoun and its antecedent. b. adjective and the noun modified. c. adverbs and verbs. d. dependent and independent clauses.
A
What approximate percent of all Fortune 500 companies have codes of ethics? a. 90%. b. 50%. c. 66% d. 33%.
A
When preparing the cover for an unsolicited proposal to a foundation, a writer should consider a. culture and image of the foundation. b. culture and image of the submitter's organization. c. time and cost. d. what is being requested (e.g. money or goods).
A
Which of the following are guidelines for communicating assertively? a. Respect the rights and feelings of others while standing up for your own rights, use the I-viewpoint, use factual information, and speak in a firm voice. b. Respect the rights and feelings of others while standing up for your own rights, use the I-viewpoint, use personal judgments, and speak in a firm voice. c. Respect the rights and feelings of others while standing up for your own rights, use the you-viewpoint, use factual information, and speak in a firm voice. d. Respect the rights and feelings of others while standing up for your own rights, use the you-viewpoint, use personal judgments, and speak in a firm voice.
A
Which of the following are signs that a conflict exists? a. Decline in productivity, emotional outbursts, absenteeism, and lowered morale b. Decline in productivity, emotional outbursts, raised voices, and absenteeism c. Decline in productivity, emotional outbursts, raised voices, and lowered morale d. Lowered morale, absenteeism, accidents, and raised voices
A
Which of the following headings is NOT grammatically parallel to the others? a. Buying Power has Increased b. Reaching for the Stars c. Remodeling with Style d. Gaining Speed through Design
A
Which of the following is NOT true of business plans? a. The plan is a short, simple document. b. The plan should be crafter to attract attention, gain interest, build desire, and request specific action. c. They may be used to gain support for starting or expanding a business. b. They should reflect the principles of business communication.
A
Which of the following is NOT true of the use of copyrighted material? a. If you do not see a copyright notice on the material, you know it is free of copyright. b. You do not have to cite a source for information that is general knowledge. c. If you are quoting material, quote it accurately. d. Give credit to the source for either quotes or paraphrased material.
A
Which of the following is an accurate statement about communication? a. Oral and written communication cannot exist without nonverbal communication. b. Receivers form their first impression of a speaker when the speaker utters his or her first words. c. The sender is aware of the nonverbal message that he or she is sending. d. When interpreting a message, more weight is given to the words than the nonverbal communication.
A
Which of the following items should be excluded from a news release? a. Conclusion b. Contact information c. Details d. Summary
A
Which of the following normally is NOT included in the introduction of a formal report? a. Procedures b. Related literature c. Scope d. Statement of the problem
A
Which of the following part of an Education section in a résumé is the most important? a. Achievements b. Courses c. Dates of attendance d. Organization memberships
A
Which of the following statements about business studies is LEAST true? a. They are a common business activity. b. They are conducted to provide solutions. c. They are limited in scope. d. Their results are reported most frequently in formal reports.
A
Which of the following statements about listening is false? a. College students spend more less listening than writing. b. Employers rate listening as one of the top five skills they expect employees to have. c. Good listening skills improve employee and customer satisfaction. d. People have different reasons for listening.
A
Which of the following statements about the company name in the signature block is correct? a. It is not used when the message is keyed on letterhead stationery. b. It may be used with any letter format. c. It should be keyed beneath the writer's name. d. It should be keyed in a mixture of upper- and lower-case letters.
A
Which of the following statements about the cover of a report is NOT true? a. It contains the completion date. b. It may contain the corporate logo. c. It names the writer(s). d. It protects the contents.
A
Which one of the following statements is NOT true or NOT required for a legal contract? a. A contract must be written on a legal form. b. There must be an offer and acceptance. c. All parties to the contract must be competent. d. Consideration must be present. (money, motive, or promise)
A
Why are short subject lines desirable in e-mail? a. A long subject line could be truncated by the receiver's e-mail system. b. Long subject lines duplicate too much of the message. c. Subject lines waste the writer's time because readers don't use them. d. They are easier to write than long subject lines.
A
. Illegally using the Internet to gain unauthorized access to computer systems of others or deliberately attempting to destroy data or spread computer viruses is called a. piracy. b. computer fraud. c. slander. d. phishing.
B
A good way to gain confidence when speaking to a group is to a. concentrate on yourself and how you sound. b. keep the emphasis on the listeners and use the you-viewpoint. c. picture the audience dressed in their underwear. d. tell yourself that you can do it.
B
An impromptu presentation a. allows time for preparation of visual aids. b. provides an opportunity to respond to audience feedback. c. restricts eye contact with the audience. d. results in a low level of speaker anxiety.
B
Business communication can be described as a. all contacts inside and outside an organization. b. establishing a common understanding within a business environment. c. preparing letters and memos. d. the transmission of data and information in the business environment.
B
From a writer's viewpoint, proposals are a. certainties. b. opportunities. c. requirements. d. responsibilities
B
How many elements are encompassed in the indirect plan? a. Five b. Four c. Six d. Three
B
If a speaker must test a microphone before beginning a presentation, he or she should a. ask, "Can you hear me?" b. ask those who cannot hear him or her well to raise their hand. c. blow into the microphone. d. tap on the microphone.
B
In the logical explanation section of the indirect plan, it is important to a. keep the content as brief as possible. b. show how the negative information benefits your receiver. c. use mostly positive words. d. keep off the subject.
B
Limited eye contact may signal a. control. b. dishonesty. c. intimidation. d. playfulness.
B
Most multinational business communication is conducted in a. Spanish. b. English. c. French. d. German.
B
Persons who live and work in a country other than their own are referred to as a/an a. transnational. b. expatriate. c. multinational. d. global CEO.
B
The Americans with Disabilities Act a. applies to firms with 50 or more employees, including part time. b. prohibits an employer from eliminating a qualified applicant who has a disability if he or she can perform essential job functions with reasonable accommodations. c. requires the employer to question the applicant about the disability to assess whether he or she can function in the advertise position. d. describes certain restrictions concerning scheduling and notice requirements.
B
The Federal Truth-in-Lending Act requires a. what debt collectors can and cannot do. b. full disclosure of all charges and effective annual interest rate. c. requires fair treatment by debt collectors. d. sets the terms and conditions of certain types of loans.
B
The best approach for writing a long, complex proposal is a. a team of writers. b. a team of writers with an individual writer providing coherence. c. a team of writers with a team of readers giving feedback. d. an individual writer with a team of readers giving feedback
B
The best way to survey individuals to assure that their responses will be in the greatest depth is by a. e-mail questionnaire. b. face-to-face interview. c. mail survey. d. telephone survey.
B
The mailing address on an envelope should be a. double spaced. b. identical to the inside address of the letter. c. keyed in italic type to resemble handwriting. d. keyed in uppercase letters.
B
The most important persons to ask to be your references in a job search are a. coworkers. b. current and former employers. c. members of the clergy. d. professors.
B
The primary purpose of a résumé is to a. communicate clearly your strengths and weaknesses. b. obtain a job interview. c. prepare you for completing an application form. d. summarize information about you.
B
The two standard letter parts omitted from the simplified letter format are the a. Attention Line and Subject Line b. Complimentary Close and Salutation c. Heading and Postscript d. Signature Block and Enclosure Notation e. Subject Line and Reference Initials
B
To achieve the goals and purposes of your message when a message is written for multiple receivers, the messages must be understandable to the receiver in the group with a. the least amount of subject knowledge, the lowest vocabulary level, and the least emotional opposition to the message. b. the least amount of subject knowledge, the lowest vocabulary level, and the most emotional opposition to the message. c. the most amount of subject knowledge, the highest vocabulary level, and the least emotional opposition to the message. d. the most amount of subject knowledge, the highest vocabulary level, and the most emotional opposition to the message.
B
To use words to show categories of information about ten different items, the best visual aid would be a/an a. pictograph. b. word table. c. line graph. d. flowchart.
B
Unless there is an important reason to place it elsewhere in a business letter paragraph, the topic sentence should be a. in the middle of the paragraph. b. placed first in the paragraph. c. the last sentence in the paragraph. d. omitted from the paragraph.
B
Websites should be updated at least once a a. month. b. quarter. c. week. d. year.
B
When working with a translator, you should a. select someone with foreign language software experience. b. provide for back translation to check for errors. c. select someone who is a specialist in the language other than yours. d. select someone with a knowledge of the formal language structure rather than an interpreter who knows the language nuances.
B
Which of the following attributes is NOT required for ethical messages? a. Truthful b. Full disclosure c. Respect and concern for the needs of persons affected d. Not taking responsibility but attributing the decision to someone else
B
Which of the following best describes the responsibilities of an effective small-group leader? a. Keep the meeting on schedule, encourage creativity through side conversations, resolve group conflict, and summarize what has been accomplished in the meeting. b. Keep the meeting on schedule, facilitate group discussion, resolve group conflict, and summarize what has been accomplished in the meeting. c. Plan the agenda, keep the meeting on schedule, encourage the collective group to determine the purpose of the group, and facilitate group discussion. d. Plan the agenda, keep the meeting on schedule, encourage creativity through side conversations, and resolve group conflict.
B
Which of the following best expresses the reason for using the indirect plan for a negative message? a. It hides the negative information and takes the receiver's mind off the problem. b. It enables your receiver to accept the negative information you must give them. c. It clearly presents the negative information in the opening paragraph. d. It is a friendlier way of communicating than the direct plan.
B
Which of the following characteristics is NOT covered by employment laws prohibiting hiring discrimination? a. Age b. Education c. Religion d. Speech impediment
B
Which of the following e-mail practices is illegal? a. Sending animated greetings through business e-mail. b. Sending and receiving child pornography. c. Shopping on the Internet at work. d. Refusing to sign the employer's Internet policy.
B
Which of the following is NOT a key for successful telephone conversations? a. Be businesslike. b. Make detailed notes of everything that is said. c. Use courteous words. d. Visualize your receiver.
B
Which of the following is a guideline for effective listening? a. Analyze the message section by section. b. Determine the message's purpose. c. Don't "read between the lines" of the oral message. d. Take detailed notes.
B
Which of the following is an effective method for overcoming writer's block? a. Choose a quiet place to write where there is absolutely no noise. b. Divide the writing project into smaller, more manageable parts. c. Draft your document starting at the beginning and progress through the body to the closing. d. Stay with the same writing process for the entire project.
B
Which of the following is the best closing for an application letter? a. I am sure I will do an excellent job for you. b. May I have an interview to discuss this opportunity with you? c. Thanks for considering my application. I will expect to hear from you soon. d. Your interest in my candidacy is greatly appreciated.
B
Which of the following is the best opening to gain favorable attention for an application letter? a. I am the person for your management job. b. Please compare my qualifications with the job requirements for the management position you have open. c. This is to apply for the management position you have open. d. When the going gets tough, the tough get going. That is why I am sending you my application for the management position you have open.
B
Which of the following items is typically omitted from an invitation? a. Date and time of function b. Signature c. Suggested dress d. Whether the receiver may bring a guest
B
Which of the following statements is NOT true of simple bar graphs? a. The length of a horizontal bar indicates quantity; the height indicates quantity for a vertical bar. b. The width of bars may differ throughout the graph. c. If the width of the bars becomes too narrow, the data should be divided into categories and presented in more than one graph. d. If you need to depict large amounts in the graph, you may use a broken-bar graph.
B
Which of the following would require a persuasive message? a. A letter accepting an invitation to speak at a local high school career day b. A proposal asking management to launch a wellness program and exercise facility at your place of work c. A request for an adjustment to a claim filed for an unauthorized substitution of a product on a recent online order d. A request for information about someone with whom you work
B
Which of the listening modes would you use if you were interested in both the general concept and the details of the message? a. Careful listening b. Cautious listening c. Scanning d. Skimming
B
Which one of the following statements is NOT true of paraphrasing? a. Restates the author's ideas or words in your own words but retain the original author's meaning. b. Does not need a citation added. c. Is unethical and can be illegal if it violates copyright laws. d. Rewording another person's ideas to make them appear to be your own is unethical.
B
Which two parts may be combined in some reports? a. Bibliography and glossary b. Conclusions and recommendations c. Letter of authorization and letter of transmittal d. Procedures and findings
B
Darren Henderson is a college sophomore majoring in finance. He has been invited to return to his small, rural high school to give a presentation about the academic and social aspects of college life. Which of the following organizational patterns would be best for Darren to use for this presentation? a. Causal b. Chronological c. Comparative d. Problem and solution
C
E-mail is said to resemble a memo because a. it is an internal communication method. b. it is informal. c. it uses the same headings. d. spelling, grammar, and punctuation are unimportant.
C
Following up after an interview a. is inappropriate. b. should be done in person. c. should be done with a letter. d. should be done with a telephone call.
C
German culture appreciates business communication that a. begins with small talk. b. is indirect. c. makes rules explicit. d. relies on informal understandings.
C
If an interviewer pushes his or her chair back or stands up a. ask an appropriate question. b. ask if you should stand up. c. recognize that the interview is ending. d. thank the interviewer for his or her time.
C
In a formal business report, a colorful visual aid should a. not be used. b. be placed at the start of the report to gain the reader's attention. c. be placed following the reference to the visual aid. d. be placed in the appendix with the rest of the illustrations.
C
In a survey of 101 global executives, the cultural difference they considered most challenging was a. adjustment to different laws and ethics. b. workdays, workweeks, and holidays. c. communication and language. d. time, space, and power structures.
C
In adapting to language differences in another country, which of the following behaviors are NOT good practices? a. Learn as much as you can of the native language. b. Observe and learn language patterns and nonverbal communication. c. Regardless of your receiver's communication style preference and cultural values, express your main message content as you normally would. d. Show respect for the cultural values in that country.
C
In business letters and reports, short paragraphs average a. 8 to 10 lines. b. over one line. c. 4 to 5 lines. d. 2 to 3 lines.
C
In most business letters, the shortest paragraphs are a. the middle paragraphs. b. the paragraphs with the most detail about the topic. c. the first and last paragraphs. d. both a and b.
C
Include high school data on your résumé a. if it is recent and shows considerable accomplishments. b. if you are a recent college graduate. c. to account for all the time on a chronological résumé. d. to show this important part of your educational history.
C
Laws that require contracts be written so consumers can understand them are called a. express contracts. b. implied contracts. c. plain English laws. d. warranties.
C
Of the following, which is the most effective phrasing for the negative information? a. I am sorry to refuse your request for a refund for the microwave oven. b. Our policy does not permit refunds in cases like this. c. Rather than a refund, we will be glad to provide instruction on operation of the oven. d. While we realize you are not completely satisfied with the microwave oven, we believe that with additional training you will be satisfied.
C
Oral messages are considered unsuitable for complex messages because a. it is easy for the receiver to become distracted. b. oral communication should be reserved for informal messages. c. receivers have limited time to reflect on them. d. the sender could become confused while delivering the message.
C
Readability formulas a. check the actual words used in a message. b. determine the manner in which words are combined into sentences in messages. c. indicate the vocabulary level at which a message is written. d. measure the average length of sentences, the percentage of difficult words in a message, and the accuracy of the message.
C
The boxes into which variables are entered when using e-mail software are called a. formats. b. headings. c. message composition templates. d. options.
C
The correct order for the parts of a direct plan message is a. explanation, solution, sales appeal, and friendly close. b. explanation, sales appeal, persuasion, and friendly close. c. opening, explanation, sales appeal, and friendly close. d. opening, sales appeal, explanation, and friendly close.
C
The greeting to a conversation a. may be direct or indirect. b. must be verbal. c. provides information about the relationship between the participants. d. should be positive and upbeat.
C
The inside address of a letter is keyed a. at least 2 inches beneath the date b. at the center of the page in the modified block letter style. c. at the left margin. d. two inches form the top edge of the paper.
C
The overall strategy for most negative messages is the a. direct plan. b. persuasive plan. c. indirect plan. d. goodwill plan.
C
The purpose of a group will determine all BUT which of the following? a. How often the group meets b. How the group's work is accomplished c. Whether records are mmaintained d. Who should attend meetings
C
The sender analyzes the receiver's knowledge so that the sender can a. avoid making a negative impression. b. choose the approach to use in the message. c. compose the message at the proper level. d. emphasize receiver benefits.
C
The term "troublesome t's" refers to a. abdominal tightness during breathing. b. characteristics associated with the tone of a message. c. the causes of muffled, mumbled speech sounds. d. the tension and trembling associated with stage fright.
C
What should the writer of an adjustment approval message do with the friendly close? a. Apologize for the damages. b. Combine it with the explanation. c. Keep it short. d. Assure the customer that it will not happen again.
C
When a contemporary-style footnote is used, where will readers find complete citation information for the source? a. At the bottom of the page on which the quote appears b. In the appendix c. In the bibliography d. In the glossary
C
When speaking to an established committee within his or her organization, a speaker should analyze the audience for knowledge, interest, attitude, emotional reaction and which of the following? a. Age b. Gender c. Interaction style d. Profession
C
When working with an interpreter, a. maintain eye contact with the interpreter while you speak. b. use long introductory phrases. c. permit your interpreter to explain your remarks or to ask you questions if necessary. d. concentrate on your interpreter while speaking to be sure he or she understands you..
C
Which of the following best expresses the negative information in a request refusal letter? a. While the time you wanted is not available, feel free to use the 10 a.m. Saturday time period for your meeting. b. Therefore, I am sorry that I cannot be of assistance at this time. c. The facility scheduling calendar permits your use of the 10 a.m. Saturday time period for your meeting. d. The best I can do, however, is to offer you the 10 a.m. Saturday time slot.
C
Which of the following have resulted in the increased emphasis on good interpersonal skills? a. Cultural diversity, gender equity, technology, and organizational restructuring b. Cultural diversity, population growth, technology, and organizational restructuring c. Cultural diversity, globalization, technology, and worker specialization d. Cultural diversity, globalization, population growth, and technology
C
Which of the following is NOT a key strategy for effective global communication? a. Review business communication principles. b. Analyze the message receiver. c. Spend a few minutes in small talk before leaving. d. Learn about other cultures and apply what you learn.
C
Which of the following is NOT a type of screening interview? a. Computer-assisted interview b. Face-to-face interview c. Online interview d. Telephone interview
C
Which of the following is a guide to be used in constructing the action section of persuasive messages? a. Avoid giving deadlines; it puts undue pressure on the receiver of the message. b. Be optimistic that the receiver has read the entire message. c. Be positive and make taking action easy. d. Present all the benefits again for the receiver.
C
Which of the following is an element of listening? a. Concentrating b. Internalizing c. Responding d. Scanning
C
Which of the following methods of getting the receiver to take action would NOT be taken seriously by a receiver of a persuasive message? a. A coupon for a free lunch at Lyla Rae's for completing a customer survey b. An offer for one month's free cleaning if you sign a one-year contract with the office cleaning service c. A testimonial claiming you could earn in excess of $50,000 a month with no investment d. Entry into a drawing for a five-night trip to Las Vegas with all expenses paid
C
Which of the following shows that a news release is continued on a second page? a. more b. over c. -30- d. ***
C
Which of the following statements about resource notes is correct? a. The word Source or Note is followed by a semicolon. b. The resource note is placed above the illustration. c. The word Source or Note is followed by a colon. d. The word Source or Note should be in all uppercase letters.
C
Which of the following statements about the Experience section of the résumé is most accurate? a. Employer, employer location, and dates of employment should be listed for each job on your résumé. b. Employers prefer the chronological format; in this format your experience is listed in chronological order. c. Most decisions to interview or not to interview are based on the content in this section of the résumé. d. Responsibilities of the job are the most important factors to list in this section of your résumé.
C
Which of the following statements is NOT true of organization charts? a. Most organizations place senior positions at the top of the chart. b. Solid connecting lines show supervisory and direct reporting relationships. c. An organization chart can depict only an entire organization. d. Broken or dotted lines depict advisory and collaborative relationships.
C
2. The final step in conducting research is a. analyzing the data. b. determining solutions. c. gathering information. d. writing the report.
D
A letter rejecting an employment offer that follows a telephone conversation should a. be long and explain in detail why you are rejecting the offer. b. not be written because it makes a permanent record of your rejection. c. use the direct plan. d. use the indirect plan.
D
A message with an overly low vocabulary level will probably a. be best for most groups of receivers. b. be well received because receivers will be made to feel intelligent. c. not be understood clearly by receivers because some or many of the words will rarely be used by them. d. not hold the attention of the receivers.
D
A proposal written in response to an RFP issued by a government agency is best described as what type of proposal? a. Federal b. Informal c. Internal d. Solicited
D
A request for a reply to an invitation is shown on the invitation as a. a direct request. b. a postscript. c. an enclosure. d. an RSVP.
D
An applicant tracking computer system in the human resources department a. accepts only online résumés. b. does not allow for updating résumé information. c. is required by law in government offices. d. scans a résumé and places it in an electronic folder.
D
Appropriate dress for a man to wear to an interview includes a. a conservative sweater with white shirt, tie, and dark pants. b. a long-sleeved white shirt with tie, dark trousers, and a leather jacket. c. a sport jacket and turtleneck sweater. d. a two-piece conservative suit in a solid color such as navy blue or gray and a long-sleeved white or subdued-colored shirt with a plain or conservative tie.
D
In business reports, long paragraphs have a. over 6 lines. b. 6 to 7 lines. c. 8 lines or more. d. 12 lines or more.
D
In the friendly close of a negative message, it is best to a. maintain neutrality b. provide convincing reasoning. c. say what can be done. d. be warm and optimistic.
D
In which section of a business plan should the writer describe the pricing strategy for the proposed business? a. Executive Summary b. Financial Information c. Growth and Development Potential and Plans d. Product/Service/Market Identification
D
Peter Wently encouraged his friend Silas to contact ABC Promotions to inquire about the cost of a specialty calendar to send clients at the end of the year. In the opening to his message, Silas should: a. describe the nature of his business. b. explain why he wants to give his clients an end-of-year gift. c. mention Peter as the person from he learned about ABC Promotions. d. say he needs information about a specialty calendar.
D
The best opening for an adjustment refusal is a. I am sorry . . . b. Your complaint has been received, and. . . c. We must deny you. . . . . d. Your letter requesting an adjustment has been received, and . . . .
D
The grapevine is an other name for a. informal communication. b. interoffice communicating. c. network communication. d. serial communication.
D
The primary objective of an adjustment refusal letter in a retail business situation is to a. sell the customer more merchandise. b. be optimistic in the close. c. present convincing reasoning. d. retain the customer's business.
D
The primary purpose of keywords is to a. enable managers to determine if you match their openings. b. to describe your qualifications. c. to impress the human resources manager. d. to mark an electronic trail that improves your chances to be selected for an interview.
D
To be an ethical communicator, you should NOT do which of the following? a. Determine exactly what ethical communication is. b. Adopt principles that help you choose ethical message content. c. Strive for the highest good for all involved and provide information that is fully adequate for the circumstance. d. Measure the ethics of the communication by what is commonly accepted and practiced by those with whom you work.
D
Two basic categories to keep in mind when listing information for the Experience worksheet are a. action words and online résumés. b. chronological and functional arrangements. c. leads for employment and references. d. responsibilities and accomplishments.
D
Under what circumstances should a writer include his or her courtesy title as part of the keyed signature in a business letter? a. Always b. Never c. When needed for balance d. When needed for clarity
D
What emphasis technique is used when you organize two ideas in a complex sentence, with one idea emphasized in an independent clause and another de-emphasized in a dependent clause? a. Format b. Keywords c. Length d. Sentence structure
D
What would be the best response to an unacceptable interview question about your religion? a. Lie and say what you think the interviewer wants to hear. b. Say, "That question offends me; can we move to the next one." c. Show irritation and say, "I would rather not say." d. Smile and say, "Two topics I learned to keep out of a conversation are politics and religion. My religion won't interfere with my job."
D
Which of the following best illustrates important e-mail text? a. The report is due Friday!!! b. "The report is due Friday." c. *The report is due Friday.* d. THE REPORT IS DUE FRIDAY.
D
Which of the following has a variation that allows paragraphs to be indented? a. E-mail b. Full Block c. Memo d. Modified Block e. Simplified
D
Which of the following is NOT a nonverbal cue? a. Arriving late for a meeting b. Crossing and uncrossing your legs c. Drumming your fingers on the table top d. Whispering to your colleague
D
Which of the following is NOT an advantage of using high-quality stationery? a. Excellent texture. b. Long life. c. Personalized watermark. d. Purchase price. e. Superior appearance.
D
Which of the following is NOT an advantage of written messages? a. Written messages accommodate lengthy and complex content. b. Written messages can be reread, studied, edited, and revised. c. Written messages provide a permanent record. d. Written messages allow an accurate response in a shorter time frame because there are no nonverbal cues to be interpreted.
D
Which of the following is NOT considered characteristic of a low-context culture? a. High value on individualism b. Focus on success and profitability c. More value placed on words than shared background d. Reliance on long-term relationships and underlying meanings
D
Which of the following is a guide to be used when constructing the desire section of persuasive message? a. Be honest and mention any negatives so the receiver can make an informed decision. b. Convince the receiver to continue reading the message. c. Present the benefits to the receiver. d. Provide proof of benefits.
D
Which of the following represents circumstances that help interpret fair use of copyrighted materials? a. Purpose and character of the use. b. The amount and portion of the work used in relation to the total work. c. Effect of the use upon the value of the copyrighted work. d. All of the above.
D
Which of the following statements is NOT correct? a. Each visual aid should have a purpose. b. A graph shows relationships between different items or shows trends. c. A table displays categories of data in an orderly display of columns and rows. d. Using the chart function of Word makes construction of tables easy.
D
Which of the following statements is NOT true? a. Bar and line graphs are the most frequently used graphs in business organizations. b. A line graph shows a line or lines on an equally divided grid. c. Consistent bar and image size is a principle for creating and interpreting pictographs and bar graphs. d. For trend data, leaving out some time periods has no effect on data conclusions from a graph.
D
Which one of the following statements is NOT true based on what you read in this chapter? a. In many communication situations, you will be faced with gray areas when making decisions about right or wrong. b. Ethics codes are often in handbooks and placed on company websites. c. A code of ethics is not effective unless it guides employees' behavior with clear direction about temptations common to the position. d. If your employer directs you to do something, you are not responsible for making an ethical decision even though it violates your own values and principles.
D
You have been asked to speak to members of the Longmont Business Club at Logmont Community College about the skills employers in your area are seeking in prospective employees. Which organizational pattern would be most effective for this presentation? a. Causal b. Chronological c. Spatial d. Topical
D
