TEST #1- Ch. 12,13,14 (Business Communication/ UCA Carson Fall 2019)
Which online source is used most for job searching and recruiting?
Which of the following is the best tip for creating a successful cover message?
Make activities and outcomes, not yourself, the subject of sentences to reduce overuse of "I."
Which of the following statements uses an action verb to highlight an aptitude?
Mastered QuickBooks Pro accounting software in 20 hours with minimal instruction
When an interviewer asks you a challenging question about a weakness, what is the best way to respond?
Mention a previous weakness and the way you have corrected it.
If an interviewer asks if you have any questions at the end of an interview, which of the following is an inappropriate response?
No, I have no questions right now; you have shared all the information I need.
Which of the following statements about today's job search is most accurate?
The emphasis of today's job search is on the needs of the employer.
Which statement about open and hidden job markets is most accurate?
The open job market consists of jobs that are advertised or listed
Which of the following statements about video résumés is most accurate?
They allow candidates to demonstrate their public speaking, interpersonal, and technical skills more impressively than in print résumés.
Choose the best closing sentence for a cover message.
To add to your team an experienced systems analyst with proven analytical and troubleshooting skills, call me at (555) 555-4321 to arrange an interview.
Although you can't expect to be perfect in an employment interview, you can do your best by
occasionally refocusing and clarifying vague questions by asking Do you mean...?
A large part of your job-search strategy should be deciding what makes you special and desirable in the job market. This introspective process is called
personal branding.
The primary route to hiring today continues to be
personal networking
Effective interview-preparation techniques include practicing answers to possible questions, preparing to explain problem areas on your résumé, deciding on professional attire, and
preparing success stories
On average in the U.S., how many employers will employees between the ages of 18 and 38 have over the course of their careers?
10
If you cannot find the name of a person to address your cover message to, which of the following is the most suitable replacement?
A descriptive subject line such as Marketing Specialist Position
Global Connections Inc. is interviewing several candidates for a leadership position requiring strong communication skills. What form of interview will most likely be used for this interview?
A group interview of several candidates at one time
What is the most accurate statement about plain-text résumés?
A plain-text format is widely used for posting to online job boards and for applying by e-mail.
An applicant tracking systems (ATS) is most likely to select your résumé if it focuses on
nouns.
Braden is preparing several success stories prior to his job interview for a sales representative position. Which of the following scenarios would result in the best success story for this position?
A story about developing a new sales technique that increased his customer sales by 30 percent over a six-month period
Which of the following statements describing employment achievements would be most effective on a résumé?
Achieved 125 percent of production goal for three consecutive quarters
In which part of the STAR technique for answering behavioral interview questions should you focus on yourself (rather than a group or team)?
Action
Which of the following is an example of a niche website?
Advance Healthcare Network
Which of the following is the best advice when answering interview questions?
Aim answers at the key characteristics needed, such as expertise, motivation, and a pleasant personality.
Which of the following is an acceptable reason for following up with an employer in writing? a. Your résumé or application has received no response. b. All of these are acceptable reasons to follow up with an employer in writing. c. You have learned that you are not being offered the position. d. You received an offer for the position.
All of these are acceptable reasons to follow up with an employer in writing.
Which of the following is the best career objective for a résumé?
An accounting position in which 10 years' experience and a license as a CPA will allow me to assist your company with payroll, employee benefits, and governmental tax and records reporting
Opinions on the use of a career objective are mixed. Which of the following is the best reason for candidates to add a career objective to their résumés?
An objective can tell the prospective employer that this candidate is sure about what he or she wants to do.
Which of following is a legal interview question?
Are you authorized to work in the United States?
Which of the following statements most accurately describes a sequential interview?
As sequential interviews progress, interviews become more in-depth, which means that you need to know even more about the company.
Which statement represents the best advice on the use of references?
Be sure to add the statement References furnished upon request at the bottom of your résumé. DO NOT INCLUDE PERSONAL OR CHARACTER REFERENCES
Which of the following is the best advice about résumé length?
Because recruiters and hiring managers want to know your skills, make it as long as needed to sell yourself
If an interviewer says Tell me about yourself, what is the best way to respond?
Briefly discuss educational, professional, or business-related strengths.
How should you close an interview?
Briefly review your strengths, thank the interviewer, and ask what action will follow
Which of the following statements about screening interviews is most accurate?
Companies use screening interviews to save time and money.
How should you respond if an interviewer asks, Why should we hire you when other applicants have better credentials?
Confidently explain your strengths such as your openness to new ideas and knowledge of the latest methods and equipment.
Which of the following tips will best help you protect yourself when posting at online job boards?
Consider omitting your home address and home phone number.
Which of the following should you do during a panel interview?
Demonstrate active listening skills by leaning slightly forward and maintaining eye contact will all panel members
Which of the following would help an individual assess his or her employment qualifications?
Do I speak, write, or understand another language?
An important question to be asking yourself during a job interview is
Do I want to work for this organization?
Theresa decides to follow up with an employer a few days after her interview. Which communication channel is safest for her to use if she does not want to appear too intrusive?
Which of these is the best tip for organizing the parts of a résumé?
Emphasize your skills and achievements aimed at a particular job or company.
Which of the following is the best advice about conducting company research?
Examine the company's ads and promotional materials.
Research shows that readers of online résumés approach them using which letter as a pattern?
F
Some of today's employers often use applicant tracking software to sort and evaluate résumés. Which of these steps will maximize the "hits" your résumé receives from this kind of software?
Focus on nouns that describe your skills and qualifications.
You are just graduating from college and have little employment experience. What would be the best résumé style to use?
Functional résumé
Krista receives an unexpected phone call from a potential employer. Which of the following should she do?
If she feels caught off guard by the call, ask whether she may call back in a few minutes.
Which of the following is the best advice when traveling to and arriving at your interview?
If something unexpected happens causing you to be late, immediately call the interviewer to explain what is happening.
What is the most effective way to handle an illegal or inappropriate question during an interview?
If you find the question harmless and you want the job, go ahead and answer it.
Which of the following is an example of a situational question?
If you were aware that a coworker submitted false data, what would you do?
Which of these résumé tips is most accurate?
Improve the visual impact of your résumé by placing your employment achievements and relevant job duties in an easy-to-read bulleted list.
What kind of résumé uses colorful charts, graphics, and time lines to illustrate a candidate's work history and experience?
Infographic résumé
Which of the following will not help you reduce your fears about interviews?
Let the interviewer have complete charge of the entire interview.
Which type of hiring/placement interview is the most common?
One-on-one interview
Which of the following statements about online interviews is most accurate?
Online interviews save job applicants and companies time and money.
Which of the following statements about today's job market is most accurate?
Personal networking and referrals continue to be the primary route to hiring.
Which of the following telephone tips should you follow during your job search?
Prepare others who live with you to speak professionally and take complete messages.
Each of the following represents effective phrasing of a reason for leaving a previous position on an application form except
Quit
Recommended guidelines for completing application forms include which of the following?
Read the entire form before beginning to complete it.
Which of the following statements about personal data on a résumé is most accurate?
Résumés in the United States should omit personal data.
Which of the following statements about interview thank-you messages is most accurate?
Separate thank-you messages should be sent to each interviewer.
Which of the following is the best nonverbal behavior to display during an interview?
Sit erect, leaning forward slightly to show interest and confiden
What statement best describes the summary of qualifications portion of a résumé?
Smart job seekers add a summary of their most impressive qualifications to their résumés to save the time of recruiters and hiring managers.
Which of these is the most effective response to the question, What do you think is your greatest weakness?
Some people complain that I'm a workaholic with nearly too much passion for this field.
Kendra is searching for a job and wants to use electronic sources. Which of the following will probably be her best source of online job listings?
Specific company websites
Will has just driven home following an interview. What is the first thing he should do?
Take notes about the interview.
Which of the following is the best advice to follow for a cover message accompanying a résumé sent by e-mail or fax?
Take the time to prepare a customized cover message to accompany your résumé sent electronically.
Which of the following is an example of a behavioral interview question?
Tell me about a time when you solved a difficult problem.
Which of these is the best statement to present a job candidate's information in the body of a cover message?
Your posting description closely matches my experiences assisting dysfunctional families in crisis, and recently I've taken seminars in family dynamics to develop the additional skills that your ad indicates are essential.
An e-portfolio is
a collection of digital files that can be accessed with the use of menus and hyperlinks
Rebecca has an interview with a large company in a nearby city. What information should she learn about the company before her interview? a. Rebecca should find out all this information about the prospective employer. b. The management structure and names of leaders c. The company's customers and competitors d. The company's mission and goals
a. Rebecca should find out all this information about the prospective employer.
After writing a follow-up letter to thank your interviewer, your next step should be
alerting your references that they may be contacted by the employer.
The first step in the job-search process is to
analyze individual interests and goals and evaluate personal qualifications.
You can send positive nonverbal messages during your interview by dressing professionally, controlling your body movements, making eye contact, and
arriving on time.
When interviewing for high-pressure positions, companies may use stress interview techniques, which include being
asked rapid-fire questions by members of a team.
When writing a resignation letter to your employer, you should a. remind the employer of your contributions. b. All answer choices are correct. c. allow more than the standard two-week notice if you have a high or responsible position within the company. d. offer thanks and end with a forward-looking statement.
b. All answer choices are correct.
Which of the following is considered unethical on a résumé? a. Making your job duties sound more impressive and responsible than they really were b. All answer choices are unethical. c. Extending employment dates to avoid showing periods of unemployment d. Misrepresenting a job title to make it sound more important
b. All answer choices are unethical.
Which of the following is an advantage of building a LinkedIn résumé to have in addition to your print résumé? a. You can expand the description of your skills and qualifications. b. All of these are advantages to building a resume on LinkedIn. c. You can be more conversational. d. You can use I to tell your story more personally.
b. All of these are advantages to building a resume on LinkedIn.
All of the following are ways you can develop a personal brand except a. creating an individual tagline that separates you from other candidates. b. creating an attractive résumé. c. distributing business cards whenever you have an opportunity. d. preparing a brief speech that describes who you are and what problems your skills can solve.
b. creating an attractive résumé.
Many job candidates use LinkedIn to a. expand their personal and professional networks. b. receive job alerts. c. All answer choices are ways that LinkedIn can help candidates locate jobs. d. research companies
c. All answer choices are ways that LinkedIn can help candidates locate jobs.
The most popular résumé format is the
chronological format
Most recruiters favor a
chronological résumé.
Because your résumé is probably the most important document you will ever write, you should
consider having a knowledgeable friend or relative proofread it
What information should you provide your references so that they can write a recommendation? a. A copy of your résumé b. Name of the company c. Position title and expected job requirements d. You should provide all this information to your references.
d. You should provide all this information to your references.
In the body of a cover message, you should
demonstrate your qualifications and show how they fit the targeted job.
Because many companies now use social networking sites to screen job candidates, you should do each of the following except
discuss your current job and your search frequently on social media so that friends and family will know.
A 30-second pitch describing who you are and what you can offer to a company or industry is called a(n)
elevator speech.
The purposes of sending an application or résumé follow-up message to an employer include jogging the memory of the hiring manager, showing your serious interest in the position, and
emphasizing your qualifications or adding new information.
A job interview provides an opportunity for you to do all of the following except
meet with all the company's employees.
In the opening of an unsolicited cover message, you should aim to be more persuasive by
implementing all of these strategies.
In the education section of your résumé, you should
include relevant seminars attended and workshops completed.
The purpose of a cover message is to
introduce the résumé.
When you enter the office for an interview,
introduce yourself to the receptionist, and wait to be invited to sit
The biggest error most applicants make when writing a cover message is
making the letter too generic.
Panel interviews are typically conducted by people who will be your supervisors and colleagues. An important advantage of the panel interview is
saving company money on repeated interviews and related costs
When you apply for a position but are rejected, employment experts recommend that you
send a rejection follow-up message indicating you are disappointed but will contact the company again in a month in case a job opens up.
When the interviewer asks you questions about the future, you should provide answers that
show ambition and interest in succeeding with the company
If an interviewer says Why do you want to work for us?, you should
show what you know about the interviewer's company and how your goals match the company and its culture.
When the interviewer says Describe a time when you worked successfully as a member of a team, your best response will be to
tell a success story about a specific group project, your contributions, and the results.
If you must turn down a job offer, employment experts suggest you should send the employer a letter
thanking the employer for the offer and briefly declining the position.
To help you develop your personal network, you should do all of the following except
use only online resources to help you connect with others.
When creating a plain-text résumé,
use white space or a line of hyphens or equal signs to separate sections.