Test Bank
1. Mixed-motive situations are rare for groups. a. True b. False
FALSE
1. The "sucker effect" occurs when people feel they are not valued by the team. a. True b. False
FALSE
1. There is a clear way of measuring teamwork success. a. True b. False
FALSE
10. Task-related behaviors are more important than social behaviors in a team. a. True b. False
FALSE
2. An important distinction of teams from groups is how often they work together. a. True b. False
FALSE
2. Research suggests all groups develop in sequential, discrete stages. a. True b. False
FALSE
2. The most effective reward system for a team is to make it completely team-based and not reward individual performance. a. True b. False
FALSE
4. Social support behaviors are not related to team performance. a. True b. False
FALSE
4. Team cohesion and good communication skills seldom matter for team success. a. True b. False
FALSE
4. The most basic type of hidden agenda relates to interpersonal conflicts. a. True b. False
FALSE
4. The tendency to be competitive has nothing to do with an individual's personality. a. True b. False
FALSE
5. Power and responsibility should be solely held by the organization and rarely given to teams. a. True b. False
FALSE
5. Sherif's (1966) classic study shows the importance of constructive controversy. a. True b. False
FALSE
5. Task support increases group cohesion and helps motivate team members. a. True b. False
FALSE
5. Team norms are explicit, written rules. a. True b. False
FALSE
6. Participants in face-to-face teams have more difficulty building trust than those in virtual teams. a. True b. False
FALSE
6. Team warm-ups help clarify task-related goals. a. True b. False
FALSE
6. The teamwork movement started because workers felt they were being treated unfairly. a. True b. False
FALSE
7. One way to encourage cooperation is to emphasize individual rewards. a. True b. False
FALSE
7. Positive psychology focuses on task performance as the primary indicator of team success. a. True b. False
FALSE
7. Social loafing is more likely to occur when tasks are challenging. a. True b. False
FALSE
7. Team goals are most effective when they are created by a leader outside of the group. a. True b. False
FALSE
8. A team contract is subconscious. a. True b. False
FALSE
8. Organizations find switching from traditional work systems to teamwork very easy. a. True b. False
FALSE
8. Transactive memory and mental models are one and the same. a. True b. False
FALSE
9. Intergroup competition can only enhance group performance. a. True b. False
FALSE
9. The study of transnational teams combines research on positive psychology and scientific management. a. True b. False
FALSE
1. All conflict is unhealthy and should be avoided by groups at all costs. a. True b. False
False
2. All group conflict should be managed internally. a. True b. False
False
6. Virtual teams face less conflict than face-to-face teams. a. True b. False
False
7. All sources of conflict are healthy. a. True b. False
False
9. The key to developing integrative agreements is to focus on the positions of conflicted parties. a. True b. False
False
Conflicts are unpredictable and cannot be preempted. a. True b. False
False
1. The reduction of individual contributions when people work in groups rather than alone refers to: a. Social loafing b. Free-riding c. The "sucker effect" d. Social facilitation
A
11. According to the social facilitation effect, a person will run ____ when ______. a. Faster; other people are around b. Faster; by him/herself c. Slower; other people are around d. Faster; s/he will receive a reward
A
11. Contemporary approaches to group socialization examine: a. How work teams deal with constantly changing group membership. b. How new members are recruited and integrated into permanent teams. c. How teams are integrated into their organizations. d. How roles affect team socialization.
A
11. Which of the following is NOT a type of team meeting role? a. Critic b. Timekeeper c. Facilitator d. Scribe
A
13. Cooperation is more important when tasks are: a. Ambiguous, complex, or changing b. Independent, simple, and routine c. Difficult, static, and independent d. Boring, simple, and physical
A
13. Research on work teams shows that clear project goals: a. Help improve team performance and internal team processes b. Lead to greater conflict c. Are not possible without a team leader d. Are the same as the team's mission statement
A
14. When groups are in the forming stage, they should focus more on _____ behaviors. a. Social b. Task c. Both social and task d. Role
A
16. In order to function correctly, the scientific management approach requires that: a. Managers think and control and workers act. b. Managers work alongside workers. c. Workers perform tasks in teams, without managers present. d. Workers focus more on quality than quantity.
A
17. An awareness of the knowledge, skills, and abilities of individual team members refers to the group's: a. Transactive memory b. Mental model c. Group process d. Cohesion
A
18. By the 1990s, research on teamwork: a. Became multi-disciplinary b. Remained laboratory-based c. Became more simple d. Stagnated
A
2. The project development perspective suggests that early on the team works on: a. Making sure members know what their roles are b. Increasing variety and flexibility of team skills c. Developing skills of team members d. Establishing rules and social relationships
A
20. In the Hawthorne studies of teamwork, group norms: a. Controlled the amount of work people performed b. Were nonexistent because management was so controlling c. Had only benefits for the group and organization d. Lead to only problems for the group and organization
A
20. Which of the following is a way to build trust among members of a virtual team? a. Meet face-to-face once in a while b. Prohibit sharing of personal information on social websites c. Require team members to share personal photos and information on social websites d. Keep the team as small as possible
A
24. Most of the literature on virtual teams suggests: a. Getting the team together face-to-face at the start of the project b. Limiting the team size to smaller than face-to-face teams c. Ensuring the team is leaderless d. Limiting all social interactions between members
A
3. Group members who define success not in terms of their individual goals or the group's goals but rather relative to others' performance are: a. Competitors b. Machiavellians c. Individualists d. Cooperators
A
4. Which of the following statements about the stages of group development is FALSE? a. Groups go through a storming or conflict stage after they have completed most of their work. b. Groups need to establish norms before they can become fully productive. c. Groups are more productive in their later stages of development. d. Not all groups follow the typical pattern of stages of group development
A
6. Intergroup competition results in all of the following EXCEPT: a. Decreased focus of the group on its task b. Increased prejudices and negative beliefs about the other group c. Reduced ability of the group to act creatively d. Increased conflicts between the groups
A
6. Whereas group development theories are focused on _______ groups, an alternative view based on characteristics of projects rather than on development of group processes is based on research on ______. a. Therapy; work teams b. Work; therapy groups c. Social; work teams d. Therapy; families
A
7. Group cohesion can improve performance because: a. Cohesive teams are more likely to accept the team's goals. b. Cohesive teams foster intergroup competition. c. Cohesive teams are less likely to comply with group norms. d. Cohesive groups foster competition between members.
A
7. McGrath's model of how project groups operate over time proposes four types of functions: a. Inception, problem solving, conflict resolution, execution b. Forming, storming, norming, performing c. Creation, development, diffusion, execution d. Investigation, maintenance, socialization, turnover
A
7. Sherif's (1966) classic study of boys at summer camp showed: a. The negative effects of competition b. The positive effects of leadership c. The positive effects of cooperation d. The negative effects of virtual communications
A
9. To identify role problems, a team should: a. Make explicit the important roles in the group b. Require everyone hold multiple roles c. Emphasize individual over group goals d. Assign roles to individual members
A
9. Which of the following is not a type of work team as identified by Sundstrom? a. Executive teams b. Management teams c. Parallel teams d. Service teams
A
Many benefits from creating a team occur: a. Over the long run after completing many projects b. During the process of completing the first project c. When the team has a good relationship with managers d. After a team successfully completes the first project
A
The main criteria used to measure team success are: a. Task completion, social relations, and individual benefit. b. Task speed, quality, and accuracy. c. Social relations, team maintenance, and viability. d. Individual success, team success, and organizational success.
A
The main reason researchers have found different results when looking at characteristics of successful teams is: a. They have studied different types of teams. b. They have studied unsuccessful teams. c. All research has been done in a lab and is therefore biased. d. Organizations have not allowed researchers to study their employees.
A
When replacing a few team members, selection is often based upon: a. Needed task skills b. Personality of the team c. Preferences of the leader d. Ensuring homogeneity of the current team
A
Which of the below factors is not related to success in factory production and engineering research and development teams? a. External time pressure and deadlines b. Fair and objective evaluation and reward system c. Clear direction and goals on challenging tasks d. Good social relations
A
Which of the following is NOT a positive organizational outcome of effective work teams? a. Greater autonomy b. Greater competitiveness c. Higher efficiency d. Reduced turnover and absenteeism
A
"Collective intelligence" is correlated with: a. The intelligence of team members b. Social sensitivity, equal communication, and females on a team c. Emotional intelligence of the most dominant team members d. Team conflict
B
1. The lack of conflict in a team can be a sign of a problem because: a. Conflict encourages strong leadership. b. Members may be agreeing with each other just to avoid conflict. c. Conflict increases "defensive avoidance." d. Conflict enhances a team's communication network.
B
10. Competition is useful for teams when: a. The competition is about money rather than social rewards. b. The competition is with teams from other organizations. c. The competition is within the team rather than with other teams. d. The competition is focused on the main goals of the team.
B
10. Triplett's finding that the presence of other people increases performance is called: a. Scientific management b. Social facilitation c. Binging d. Social identification
B
11. Which of the following statements about cooperation is FALSE? a. Cooperation helps to motivate most team members. b. Cooperative situations reduce the performance of high performers. c. Cooperation is more important when tasks are complex or ambiguous. d. Cooperation encourages team members to help each other.
B
14. A team typically handles decision making using the following methods except: a. Consultative b. Authoritarian c. Democratic d. Consensus
B
15. The conflict between individual and group goals can lead to: a. Improper group socialization b. Hidden agendas that disrupt the group's performance c. A breakdown in group norms d. An increased need for resocialization
B
15. __________ is knowledge about how to operate as a team to complete a task. a. Transactive memory b. Team mental model c. Team adaptation d. Role ambiguity
B
16. Imagine a team that has to decide how to launch a new product in a global market, which requires exchanging information with members from many different parts of the world. What type of reward system would be best for such a team? a. Competitive. b. Cooperative. c. Performance-based. d. No rewards should be offered.
B
16. In an airline flight crew, an understanding of the different roles of crew members refers to its: a. Transactive memory b. Mental model c. Group process d. Cohesion
B
17. Encounter groups, also known as t-groups, are: a. Parallel teams of production workers who meet to analyze problems. b. Small, unstructured groups encouraged to engage in open and personal discussions. c. Workers performing tasks in teams, without managers present. d. Teams that conduct repeated transactions with customers.
B
18. All of the following are functions of team reflexivity EXCEPT: a. Develop explanations of why the behaviors occurred b. Clarify roles of team members c. Verify team members' perspectives about what occurred d. Receive feedback about the success or failure of actions
B
18. Research on the effects of team norms shows that: a. Teams perform better when they have strong norms. b. Strong norms can reduce management's ability to influence the team. c. Norms typically lead to centralized power within the team. d. Norms reduce conformity.
B
19. Which of the following is FALSE regarding the development of group norms? a. They develop unconsciously and gradually over time. b. They are developed only when there are external pressures. c. They are created by mutual influence and develop through interactions of group members. d. They are strongly influenced by events early in the group's existence.
B
19. Which of the following teams would have a safe environment for feedback? a. A team that has high status differences among members b. A team that has a leader who includes all members c. A team with norms that prohibit criticism d. A team that emphasizes social over task behaviors
B
2. Social loafing can be reduced in a group by: a. Making each individual's performance less observable b. Making the task more challenging c. Making sure that the task may be performed independently d. Increasing the number of individuals in the group
B
21. As multi-tasking is more prevalent in virtual teams, a way to address this problem is to: a. Require attendees take turns facilitating the meeting b. Design short and focused agendas c. Ensure the anonymity of attendees d. Discuss the objectives of the meeting after it occurs
B
22. What are two current movements within the field of psychology that are affecting the study of teamwork? a. Diversity and technology b. Diversity and positive psychology c. Technology and behaviorism d. Diversity and scientific management
B
3. According to the punctuated equilibrium model, teams should focus on task strategy at: a. The beginning of the team's development b. The midpoint crisis c. Continually, as members work together d. The storming stage
B
4. Teams with higher collective ___________ have higher levels of motivation to perform, greater staying power when they encounter setbacks, and improved performance. a. Potency b. Efficacy c. Intelligence d. Rewards
B
5. Which of the following is NOT a reason competition within a team often hurts performance? a. It creates goal confusion among team members. b. It strengthens team cohesion. c. It creates distrust among team members. d. It reduces communication within a team.
B
6. The historical approach to job design that shows the value of using teams in most modern organizations is called: a. Scientific management b. Sociotechnical systems theory c. Hawthorne effect d. Total quality management
B
7. The work of Kurt Lewin and his followers changed the study of group dynamics by: a. Using the individual, rather than the group, as the unit of study. b. Developing an action research approach that demonstrated the value of applied research and theory. c. Showing how the study of individuals could be used to promote social change. d. Focusing on leaders as drivers of group processes.
B
8. Hawthorne discovered that: a. Studying workers has no impact on worker performance. b. Social factors have an important impact on performance. c. Breaking up tasks into smaller ones leads to an increase in performance. d. Teams are no better at performing complex tasks than individuals.
B
8. In Sherif's (1966) classic study of boys at summer camp, intergroup competition resulted in: a. Improved leadership skills b. Prejudice toward the opposing group c. Decreased self-worth d. Decreased group cohesion
B
9. Group socialization refers to a process by which: a. a group is integrated into the larger organizational context. b. a person becomes a member of a group. c. leaders develop relations with individual members. d. a person decides to leave a group.
B
Conscientious team members are good to have because they are a. Social and communicative b. Task and goal-focused c. Better at avoiding conflicts d. Able to handle stress
B
Research on quality circles suggest they: a. Increase social relations b. Are not effective c. Are better than factory work teams d. Give too much power to teams
B
What do supportive organizational cultures encourage that enhance team success? a. Individual-based evaluation and rewards b. Open communication and collaborative effort c. Homogeneity in thinking and idea generation d. Authoritarian leadership
B
Which of the following is NOT a necessary condition for a team to succeed? a. Task is suitable for teamwork. b. Assigning tasks based on previous work in teams. c. Organization provides supportive context to complete task. d. Accountability and rewards.
B
"Equifinality" refers to: a. Equality of communication in a team b. Team intelligence c. The multiple ways for the team to successfully operate d. The level of democratic decision making in a team
C
1. Which of the following is NOT a major reason why people act competitively in teams? a. Cultural differences b. Personality differences c. Differences in team size d. Differences in organizational rewards
C
1. Which of the following is the correct order of Tuckman's stages of group development? a. Storming, forming, performing, norming, adjourning b. Forming, storming, performing, norming, adjourning c. Forming, storming, norming, performing, adjourning d. Forming, norming, storming, performing, adjourning
C
10. Which of the following is NOT one of the stages of group socialization? a. Investigation b. Socialization c. Absorption d. Maintenance
C
14. The Abilene paradox is an example of: a. Unhealthy leadership b. Unhealthy competition c. Unhealthy agreement d. Healthy disagreement or conflict
C
15. In the 1950s and 1960s, psychologists examining groups primarily focused on studying ____. a. Group dynamics b. Encounter groups c. Conformity and helping behavior d. Self-awareness
C
15. One of the arguments against using cooperative rewards is they may encourage: a. Cooperation b. Distrust c. Decreased efforts by poor performers d. Competition between high performers
C
16. Ground rules that define appropriate and inappropriate behavior in a team are called: a. Agendas b. Goals c. Norms d. Conflicts
C
17. Team norms are valuable because they: a. Help give members a sense of how they are different from the team b. Reduce overly predictable behavior by members C. Help to define what is appropriate behavior by team members d. Make the team less distinctive
C
17. Which of the following is NOT a way to encourage cooperation within a group? a. Setting superordinate goals b. Encouraging altruistic norms c. Increase competition against other groups d. Building communication
C
19. The most effective strategy for moving from a competitive to a cooperative situation requires members: a. Always acting cooperatively b. Always acting competitively c. Start by acting cooperatively then respond in kind to the other person's move d. Acting cooperatively only if rewarded to do so
C
2. Groups are different from teams because: a. Groups are typically work-related while teams are sports-related. b. Teams are typically larger than groups. c. Teams involve greater interaction and coordination among members to achieve a common goal. d. Teams are more hierarchical than groups. e. Teams have a leader whereas groups do not.
C
20. Group process observations: a. Should be done by someone who is not a group member b. Should help to define the appropriate behaviors that each member should perform c. Help the group to work on its problems when they occur d. Should be done a period of time after problems occur
C
22. Which of the following statements is INCORRECT in terms of how team warm-ups should be used? a. At the start of team meetings b. To develop social relations between group members c. Only when group members know each other well d. To aid in socializing new members
C
4. While various factors encourage competition, the most malleable factor is: a. Culture b. Personality c. The organizational reward system d. Team leadership
C
5. One of the important lessons from the study of group development is: a. Strong leadership is crucial to group success. b. Teams should focus on productivity at the beginning of a project. c. Most of the productive work occurs at the end of a project. d. Good social relations among team members often do not develop until the end of a project.
C
5. Team efficacy has __________ relationship with performance: a. No b. A one-way c. A two-way d. A curvilinear
C
5. The use of teams by organizations is increasing because: a. Organizations are getting larger. b. Employees want their jobs to be simplified. c. Jobs are becoming more complex and interdependent. d. Organizations are seeking stability.
C
8. Ancona and Caldwell (1990) present a model of group development based on the: a. Notion of punctuated equilibrium b. Cyclical nature of team development c. Changing nature of tasks and how these changes affect internal processes and external relations d. Temporal nature of teams
C
9. Shortly after a team enters a competition, the team: a. Experiences a decrease in cohesion b. Experiences an increase in internal conflict c. Experiences an increase in group spirit d. Experiences a decrease in productivity
C
According to the positive psychology perspective on teams, team learning is supported by: a. Strong leadership by a few members b. Collective intelligence c. Reflexivity d. Meeting the emotional needs of team members
C
People overemphasize the success of work teams because: a. There is no research to suggest otherwise. b. Teams are better than individuals at most all organizational tasks. c. Of the psychological benefits of teamwork. d. Their implementation is one of the most common organizational changes in the last two decades.
C
Team success is more than just completing a task successfully because: a. Most tasks are performed better by individuals. b. Success on team tasks is difficult to measure. c. Developing team skills for the future is an important part of teamwork. d. Teams are valuable when events are predictable.
C
What is the relationship between team success and organizational context? a. Successful teams change the organization and create their own context. b. Organizational context is not one of the main determinants of team success. c. The organization's feedback and reward system is an important part of a team's organizational context. d. Supportive organizational cultures promote open communication and give power and responsibility to the manager.
C
Which of the following statements is FALSE about self-managing work teams? a. The transition can be difficult. b. They are more effective than quality circles. c. They give less power to teams than quality circles. d. The shift often results in significant long-term performance improvements.
C
1. Groups are defined by all of the following characteristics except: a. The members are mutually dependent on each other. b. There is recognition that people belong to a collective entity. c. There are rules and roles that control people's interactions. d. Members of the group are dependent on one another to achieve individual goals. e. There is satisfaction of personal needs through group membership.
D
10. Role problems such as conflict and ambiguity can result in all of the following EXCEPT: a. Higher levels of stress b. Decreased satisfaction c. Decreased morale d. Increased performance
D
12. In order to keep up with contemporary demands, organizations have been ____ layers of management and replacing managers with ____. a. Increasing; outside consultants b. Decreasing; outside consultants c. Increasing; teams d. Decreasing; teams
D
12. Too much cooperation within a group can cause problems because: a. It reduces cohesion. b. It can cause group members to put task success ahead of social relations. c. It can reduce the likelihood of the Abiline Paradox. d. It can lead to unhealthy agreement among group members.
D
12. Which of the following is FALSE about "Flash" teams? a. Many organizations today utilize these teams. b. Examples include emergency surgery and disaster relief teams. c. New members join and others leave frequently during the life of the team. d. Socialization does not occur in these teams because they change so quickly.
D
12. Which of the following is an example of a task-related behavior? a. Expressing acceptance of another group member b. Showing recognition toward another group member c. Showing encouragement toward another group member d. Giving ideas and advice regarding a work assignment
D
13. Studies on teamwork originated in the field of: a. Sociology b. Business c. Communication d. Psychology
D
13. What is the optimum balance between task and social behaviors? a. 10% toward task and 90% toward social behaviors. b. 10% toward social and 90% toward task behaviors. c. 50% toward social and 50% toward task behaviors. d. It depends on the characteristics of the task and group.
D
14. Which of the following is NOT a characteristic of good team goals? a. They are clear and specific. b. They are measurable. c. They are moderately difficult. d They occur only once at the beginning of the team's life.
D
18. Which of the following is NOT a rule for constructive controversy? a. Establish openness norms b. Get outside information c. Combine ideas d. Encourage conformity
D
19. The term equifinality means: a. People are easily influenced by social norms. b. Groups can be best understood by studying the individuals in the group. c. It is easier to change a group than an individual. d. There are many ways for groups to operate successfully.
D
2. Someone who is concerned with both personal success and group success is called a(n): a. Competitor b. Machiavellian c. Individualist d. Cooperator
D
20. Which of the following terms was created by the psychologist Kurt Lewin? a. Scientific management b. Hawthorne effect c. Equifinality d. Group dynamics
D
21. Team warm-ups are also referred to as: a. Group norms b. Goal-setting c. Jump-starting d. Social icebreakers
D
23. A team contract does all of the following EXCEPT: a. Helps the team manage its activities b. Helps clarify role expectations and work norms c. Helps the team identify and resolve conflicts and misunderstandings d. Establishes how members are evaluated
D
3. Teams evaluate their ability to succeed by: a. Examining the complexity of the task and temporal resources b. Weighing costs and benefits of working together or individually c. Weighing demands of the task and rewards given d. Examining their personal resources and ability to work together
D
4. Self-managing teams are different from traditional work groups because: a. They have fewer members. b. There is no leader. c. The teams are more strongly linked to the organization's hierarchy. d. They make greater use of consensus or democratic decision making.
D
6. The most important factor for developing group cohesion is: a. A strong performance norm b. Having group members with diverse backgrounds c. Having group members with different levels of organizational status d. Good communication
D
8. Which of the following is NOT characteristic of more cohesive groups? a. Smaller size b. Similarity among members c. Better communication d. Weak norms
D
All of the below are characteristics of successful work teams except: a. Clear direction and goals b. Good leadership c. Supportive organizational environment d. Tasks that are easy and require little interdependence
D
Successful teams contain members who have all of the following characteristics except a. The skills, knowledge, and ability that match the task requirements b. Social skills to operate effectively c. Conscientiousness and extraversion d. Similar social and education backgrounds to support good communication
D
Teams are typically better than the sum of individual efforts for tasks that: a. Are easily divisible b. Focus on maximizing output c. Consist of additive efforts d. Generate a solution representative of the team's product
D
Teams in organizations are considered a fad because: a. Organizations are finally figuring out effective ways to use teams in all scenarios. b. Although they are used now, teams will no longer be used in the near future. c. An increased use of technology will no longer require that organizations use teams. d. Their implementation is one of the most common organizational changes in the last two decades.
D
The positive psychology perspective on teams focuses upon: a. Task performance b. Team intelligence c. The multiple ways for the team to successfully operate d. Team member well-being
D
21. The rise of Japan as a manufacturing power in the 1970s resulted in the creation of: a. Virtual teams b. Individualized work processes c. Increased organizational hierarchy d. T-groups e. Quality circles
E
23. The influence of positive psychology on the study of teams may mean an alternative definition of: a. What a team is. b. How organizations use teams. c. How teams are structured. d. Equifinality. e. What makes a team effective.
E
3. According to the textbook, which of the following is not a way teams are used by organizations? a. To provide advice on how to improve quality. b. To coordinate day-to-day work activities. c. To design and develop new products. d. To plan organizational change. e. To discipline employees.
E
2. Individualists tend to be more competitive with their co-workers than collectivists. a. True b. False
TRUE
3. Highly interdependent tasks are a necessary condition for the use of teams. a. True b. False
TRUE
3. Members are more likely to multitask during virtual meetings than in face-to-face ones. a. True b. False
TRUE
3. Social identification in groups is based on an "us vs. them" mentality. a. True b. False
TRUE
3. Team norms help define appropriate and inappropriate behavior. a. True b. False
TRUE
4. Under work conditions where the scientific management approach is best, teams are not needed. a. True b. False
TRUE
5. There is a clear and commonly agreed upon distinction between groups and teams. a. True b. False
TRUE
6. Feedback from the organization is key to team success. a. True b. False
TRUE
6. For project teams, role problems often appear to worsen near the end of the project. a. True b. False
TRUE
7. Quality circles are a type of team found in Japan. a. True b. False
TRUE
8. The Abilene paradox is an example of a problem of too much cooperation. a. True b. False
TRUE
8. The majority of companies with over 100 employees use at least one type of work team. a. True b. False
TRUE
9. Group cohesion can reduce stress of members. a. True b. False
TRUE
9. Many teams are being used in today's businesses without consideration for cost of implementation. a. True b. False
TRUE
Using teams is not always the best strategy for accomplishing a task. a. True b. False
TRUE
3. It is possible to resolve a conflict so that all feel like winners. a. True b. False
True
4. A conflict resolution approach that produces clear winners and losers is confrontation. a. True b. False
True
5. The impact of conflict on a team may depend on the type of conflict. a. True b. False
True
8. A study found that half of people in a conflict failed to realize they had compatible interests with the conflicting party. a. True b. False
True
10. The approach to conflict resolution that emphasizes both assertiveness (advocating one's position) and cooperativeness (concern for the other side's position) is called: a. Collaboration b. Confrontation c. Avoidance d. Accommodation
a
13. What are the two dimensions by which conflict resolution approaches may be analyzed? a. Distribution and integration b. Compromise and mediation c. Accommodation and negotiation d. Integration and accommodation
a
15. When possible, teams should use a(n) _____________ approach to conflict resolution. a. Collaborative b. Confrontational c. Avoidant d. Compromising
a
2. Task conflict is: a. More valuable during the planning stages b. More valuable during the implementation stages c. Never valuable to the team d. Valuable at all stages of team development
a
8. Which of the following is TRUE about task and relationship conflict? a. The two are often related. b. Task conflicts often lead to increased relationship conflicts. c. The two are not at all related. d. The two are related only on routine tasks.
a
9. The conflict management style a team uses can be _____ or _______. a. Cooperative; competitive. b. Collaborative; competitive. c. Collaborative; avoidant. d. Constructive; cooperative.
a
11. The approach to conflict resolution that involves acting aggressively and trying to win is called: a. Collaboration b. Confrontation c. Avoidance d. Accommodation
b
12. The approach to conflict resolution that tries to ignore issues or denies there is a problem is called: a. Confrontation b. Avoidance c. Accommodation d. Compromise
b
16. The most important aspect in preparing for group conflict is: a. Ensuring a mediator is readily available. b. Creating a psychological safe environment. c. Prohibiting negative emotions. d. Encouraging feelings about personal issues.
b
18. When a conflict is resolved using an outside facilitator who does not have the authority to impose a solution, it is called: a. Negotiation b. Mediation c. Bargaining d. Arbitration
b
20. Conflicts are more likely to occur in virtual teams because: a. Such teams have more members. b. There is less anonymity. c. Miscommuniation is more likely to occur. d. Such teams have more diverse members.
c
4. Which of the following is an unhealthy source of conflict? a. Legitimate differences of opinion about the task b. Differences in values and perspectives c. Poorly run team meetings d. Different expectations about the impact of decisions
c
6. Which of the following is NOT a problem with group conflict? a. It can create strong emotions and stress. b. It can create future competition between members. c. It can hamper creativity. d. It can result in negative stereotyping.
c
7. Which of the following is TRUE about conflict in work teams? a. Relationship conflicts have a positive effect on team performance. a. Relationship conflicts have a positive effect on team satisfaction. c. Task conflict regarding how to perform nonroutine tasks has a positive effect on performance. d. Process conflicts create disagreements about allocation of resources.
c
14. Which of the approaches to conflict resolution does NOT have the problem of creating winners and losers? a. Accommodation b. Confrontation c. Avoidance d. Compromise
d
17. Preemptive strategies to help avoid conflicts include all of the below EXCEPT: a. Development of cooperation among members b. Building of trust among members c. Development of team contracts that identify how to handle difficult situations d. Creating norms that discourage conflict
d
19. The use of an outside mediator to intervene in conflict resolution: a. Is helpful only when issues have not become very emotional b. Is helpful only when there is trust between the conflicting parties c. Focuses only on the emotional aspects of the conflict d. Helps control communications to ensure courtesy and respectful expression of views
d
21. Which of the following is NOT part of the structure for negotiation of conflict? a. Separate the people from the problem. b. Focus on shared interests of all parties. c. Develop many options to solve the problem. d. Stop the negotiation when there is not a clear solution.
d
5. Which of the following is NOT a benefit of group conflict? a. Conflict can help a team make better decisions. b. Conflict can help a team overcome obstacles that prevent progress. c. Conflict can encourage a team to explore new problem-solving approaches. d. Conflict can encourage a team to confirm its prior beliefs.
d
Grounded in _______, one source of conflict arises from a tendency for members of a team to have conceptions of "us" versus "them." a. Favoritism theory b. Intergroup dynamics theory c. Discrimination theory d. Social identity theory
d
