The Escape Game

Entry questions

1. Where are you from 2. Have you played before 3. How did they find out about us 4. What brings you to the escape game today

TEG steps for delivering Epic

1. discover what our guest wants 2. serve them politely, enthusiastically, and efficiently 3. go above and beyond

5 c

Care Customize Courtesy Cleanliness Communication

Game guid bicycle

Empathy and expertise

Standards

I promote a positive atmosphere I am professional I stay relevant I share my location I keep it clean I preserve the production I am on time I respect everyone I honor every single guest

MM-PP-RR

Memorable moment Picture & stickers Preview Replay Review

Vision

To define and dominate the escape game industry and disrupt the world of entertainment

clue

When a team ask for help

hint

When we offer help unasked (free hint)

instead of game

adventure

instead of puzzle

challenges

instead of door

entrance "to another world"

instead of customer

guest

LEAD

listen emphasize apologize do more

bicycle approach

magic and logic

in use of your welcome

of course yes mam/sir no mam/sir absolutely

values

passion teamwork excellence growth integrity creativity

adventures at galleria

playground heist social opps

instead of booking

reservations

TEG

the escape game

mission

to design and deliver epic interactive experiences for every single guest

creativity

we are always expanding the boundaries of what is possible

excellence

we are relentless in our pursuit to be the best

growth

we believe in expanding our business and developing our team members

teamwork

we can best accomplish our goals by selflessly working together

integrity

we endeavor to honor god through hard work, honesty, fairness, and generosity

passion

we love our guests, our brand, and our game

instead of environment

world